Role Description The EMR Remote Processor serves as a key member of the EMR Remote team. This position is responsible for processing Release of Information (ROI), specifically medical record requests in a timely and efficient manner, ensuring accuracy and individual metrics are met. Associates must always safeguard and protect the patient’s right to privacy by ensuring that only authorized individuals have access to the patient’s medical information and that all releases of information are in compliance with the request, authorization, company policy and HIPAA regulations. - Enter accurate data when assigned by team lead - Remote processing of electronic medical records through various EMR systems as directed - Ability to work with minimum supervision responding to changing priorities and role needs - Report any technical difficulties that you may experience as soon as they occur - Meet required metrics for your role - CPH (Charts Per Hour) & Attendance - Actively participate in all training that is assigned to you by your supervisor - Maintain high standards of Confidentiality to safeguard and protect Patient’s Right and comply with all company and facilities policies and HIPAA regulations - Read all documentation and follow written instructions provided to ensure compliance and accurate job completion - Immediately report to team lead/coordinator/supervisor or management any security breaches, unsafe behavior witnessed or any site difficulties - Support a service environment that focuses on quality processes - Ensure that deadlines are met and respond to emails and other requests for information timely - Adhere to company policies - Perform other duties as assigned Qualifications - High School Diploma or equivalent required - Six months plus Data Entry Experience - EMR experience A+ - Experience in a healthcare environment or release of information setting is strongly preferred - Demonstrate ability to address problems constructively to find acceptable solutions - Demonstrate accuracy and attention to detail - Computer skills including Windows based applications (Word, PowerPoint, Excel, Access, Outlook) - Excellent organizational skills - Excellent detail-orientation and accuracy with high volume environment - Adaptable to changing business environment - Demonstrated ability to work within a diverse group of individuals and collaboratively in a matrixed, cross-departmental remote environment Requirements - To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. Any requests to be exempted from these requirements will be reviewed by Ciox Human Resources and determined on a case-by-case basis. - For remote work, this position requires that you provide a high-speed internet connection, subject to applicable expense reimbursement requirements (if any), and a work environment free from distractions. Benefits - We are committed to building a diverse team of Datavanters who are all responsible for stewarding a high-performance culture in which all Datavanters belong and thrive. - We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. - Our compensation philosophy is to be externally competitive, internally fair, and not win or lose on compensation. - Salary ranges for this position are developed with the support of benchmarks and industry best practices. - The estimated base pay range per hour for this role is: $15 - $18.32 USD.

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements. We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together. Sr. Knowledge Management Specialist Role Summary: Genesys is seeking a proactive Knowledge Management & Service Desk Enablement Specialist to join the Global Service Desk (GSD) team in Chennai. In this role, you will drive continuous improvement in service desk performance by identifying knowledge gaps, enhancing content quality, and enabling support teams through structured training, onboarding, and knowledge-sharing initiatives. As a key partner to Support Operations, QA, and Training, you will drive the effectiveness of the service desk knowledge ecosystem, ensuring agents have timely access to accurate, actionable knowledge. This will enable consistent, high-quality customer experiences and measurable improvements in operational efficiency and support outcomes. Key Responsibilities: Knowledge Strategy, Performance & Continuous Improvement - Analyze service desk data (tickets, escalations, trends) to identify knowledge gaps and improvement opportunities. - Conduct audits of incidents and requests to uncover training and documentation needs. - Define and manage KPIs to measure the effectiveness of the knowledge ecosystem (usage, quality, search success, deflection). - Use data-driven insights to improve knowledge content, training effectiveness, and support outcomes. - Drive initiatives to improve first call resolution, reduce escalations, and enhance agent productivity. - Partner with team leads, QA, and SMEs to prioritize improvements and convert tribal knowledge into reusable assets. Training, Enablement & Knowledge Adoption - Deliver knowledge-sharing sessions, refresher trainings, and upskilling programs. - Lead new hire onboarding on tools, processes, and product knowledge. - Develop targeted learning plans based on recurring issues and performance insights. - Promote a culture of knowledge sharing and continuous learning across the service desk. Knowledge Management & Governance - Own and maintain knowledge assets, including KB articles, SOPs, runbooks, and ServiceNow content. - Establish and enforce governance models, content standards, and review processes. - Perform periodic audits to ensure relevance, usability, and compliance. - Enhance content structure, tagging, and searchability to improve self-service adoption. - Manage and optimize knowledge across platforms such as ServiceNow and internal repositories. AI & Automation - Leverage AI tools to identify knowledge gaps, trends, and content improvement opportunities from support data and user interactions. - Use generative AI to create, summarize, and standardize knowledge content while ensuring accuracy and compliance. - Partner with chatbot and virtual agent teams to enable knowledge reuse and improve AI-driven self-service effectiveness. Required Qualifications: - Bachelor's degree in business, Information Systems, Computer Science, or a related field. - 4–7 years of experience in Knowledge Management, IT Service Management, or Support Enablement roles. - Hands-on experience with ServiceNow Knowledge Management or similar platforms. - Strong understanding of service desk operations, incident management, and IT support workflows. - Experience designing or implementing AI-ready knowledge frameworks, governance models, and content strategies. - Solid understanding of AI/automation concepts in knowledge management and support environments. - Proven ability to analyze support data and translate insights into actionable improvements. - Excellent communication, collaboration, training, and facilitation skills. Preferred Qualifications: - Experience in SaaS, Cloud, or Customer Experience (CX) environments. - Familiarity with AI-powered knowledge systems, chatbots, or virtual assistants. - Working knowledge of ITIL practices or KCS (Knowledge-Centered Service) methodology. - Experience working with global, cross-functional support teams. - Exposure to QA frameworks, audit processes, and service desk performance metrics. #LI-Remote #LI-GR1 If a Genesys employee referred you, please use the link they sent you to apply. About Genesys: Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com. Reasonable Accommodations: If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com. You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email. This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response. Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics. Please note that recruiters will never ask for sensitive personal or financial information during the application phase.

Lead power systems readiness for new data center capacity (“Day 1”) and reliability for ongoing operations (“Day 2 and beyond”). Provide commissioning oversight, drive new site onboarding and transition, and execute site inspections/audits to identify risks and close issues before and during commissioning. Ensure electrical designs meet operational standards and that turnover documentation, training, and lessons learned are captured and fed back into future capacity planning. Job Description Responsibilities: - Commissioning oversight: Validate power distribution, UPS, switchgear, grounding, and protection schemes; track and close defects and punch-list items discovered pre-commissioning and during commissioning. - Develop and conduct commissioning for infrastructure projects that are executed at operational datacenters. - Conduct operational procedure validation during post turnover pre customer load deployment phase. - Support the development of a robust process to standardize mechanical turnover documentation, ensure storage in the designated repository, and verify operator training and readiness. - Site inspections / audits: Conduct site physicals and infrastructure assessments focused on electrical system integrity; maintain a risk register and drive mitigation plans through to completion. - Design-to-operations bridge: Document design changes throughout build, communicate impacts to the gaining operations team, and make sure readiness gaps are closed prior to turnover. - Cross-functional coordination: Work with Design & Construction, Commissioning, Site Operations, and Reliability Engineering to align standards and continuously improve readiness playbooks. - Provides continual evaluation of processes and procedures, responsible for suggesting methods to improve operation and efficiency of DC design and equipment. Qualifications: - 7+ years in mission-critical facilities (data centers, hospitals, pharma, etc.). - Deep knowledge of MV/LV distribution, UPS topologies, switchgear, protective relays, EPMS/SCADA, and grounding/bonding. - Working fluency with NFPA 70/70E/110, IEEE, NETA ATS/MTS; strong LOTO and energized-work safety practices. - Hands-on experience reviewing submittals, witnessing FAT/SAT/IST, drawing redlines, and closing punch lists. - Excellent documentation discipline and stakeholder communication; ability to drive multi-site programs. - Strong analytical skills - Experience and knowledge of testing and commissioning methodologies - Experience with CMMS, DCIM/EPMS/BMS integrations, and incident/RCA processes. Education / Certifications: - Bachelor’s degree in Electrical Engineering, Facilities Management, or a related field (preferred) or equivalent experience. Work Environment: - This role requires travel of up to 50% - Willingness to be on-call for emergencies or after-hours troubleshooting. - Ability to work in a physically demanding, high-stress environment during critical situations. #LI-BV1 #LI-Remote CyrusOne is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. CyrusOne provides reasonable accommodation for qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and any other state or local laws. We will respond to requests for reasonable accommodations to assist you in applying for positions at CyrusOne, or to submit a resume.

• Manage and support a small team responsible for day-to-day operational workflows, ensuring accuracy, timeliness, and strong follow-through • Own execution of key operational and compliance processes, including policy servicing support, DOI complaint coordination, licensing workflows, and audit preparation • Build, maintain, and improve standard operating procedures (SOPs) and operational documentation, including edge cases and escalation paths • Identify and implement process improvements to reduce manual work, minimize errors, and improve team efficiency and scalability • Partner with Compliance, Underwriting, and external stakeholders to ensure processes align with regulatory and carrier requirements • Support internal audits and regulatory reviews by gathering documentation, tracking requirements, and coordinating responses • Monitor operational workflows (e.g., cancellations, billing issues, disputes) and escalate issues or anomalies, working cross-functionally to drive resolution • Partner with Product to translate operational challenges into system and workflow improvements, contributing to requirements and testing • Coach and develop team members through regular feedback, prioritization support, and guidance on problem-solving and process adherence