Title: Software Implementation Specialist Location: Colchester, Vermont, United States Job Description: VIP is seeking an enthusiastic, organized, and customer-oriented team player for the role of Software Implementation Specialist on our RAS (Route Accounting System) Installation Team. This team installs a wide variety of beverage software for our distributor customers, including applications that manage pricing, inventory, financials and beverage distribution analytics. In this role, you’ll build direct relationships with existing and new customers, gain hands-on project management experience, and contribute to the enhancement of our growing software solutions. Position Type: Full Time, Hybrid - will be required to report to our office in Colchester, VT Primary Responsibilities: - Learn how to install, use and set-up the various components of VIP Solution Packages and Software - Successfully understand VIP Software with the knowledge to install and train at VIP customer sites - Installation Includes: Preparatory data conversion and hardware set-up - Training Includes: On-site support and customer service to existing customers to include troubleshooting issues, emphasizing training components, managing on-site software upgrades, and communicating with the Software Support Team as well as providing feedback to our various Development Teams Requirements: - Must be highly organized and detail-oriented - Effective communication skills, both written and oral - Effective at teaching and training in a resourceful way - Self-motivated with the ability to work independently and as a team player - Ability to multitask and handle multiple projects and customers - A desire to learn new technologies and provide innovative ideas in the implementation team - 30%-50% travel within the US - Knowledge of beverage distribution is a plus! Compensation: $22.00 - $25.00/hour (Level 1) Compensation is based on a variety of factors including skills, experience, and industry background. The range listed here represents our best faith estimate for the role. Benefits Include: - Health Insurance - Vision and Dental Expense Reimbursement - 401k Match & Employer Contributions - Life and Disability Insurance - Health Savings and Flexible Spending Accounts - Paid Parental Leave - On-site Child Care Center (VT) - On-site Fitness Center (VT) - On-site Health Clinic (VT) - Discounted Gym Memberships - Combined Time Off and Floating Holidays - Flex and Hybrid Schedules All full time job offers are contingent upon passing a pre-employment drug screening and background check.

Job Description Summary The DERMS Technology Specialist is a pivotal part of the GE Vernova’s GridOS services organization serving as the technical authority responsible for governing the technical strategy and standardization of DERMS implementation across our Utilities clients. This role ensures that GridOS DERMS product suite is delivered through consistent, repeatable, utility‑grade architectural patterns across customer programs reducing variability, accelerating deployments and upgrades, and strengthening overall product interoperability, quality and a streamlined managed services operation. Partnering with product management, engineering, project teams, customers, and ecosystem partners to drive innovation, ensure standardization, integrity, and deliver high-quality technical outcomes across the GridOS DERMS service line. Job Description Essential Responsibilities: - Define and continuously evolve end-to-end technical implementation vision and strategy for GridOS DERMS product aligned with GridOS platform strategy ensuring the implementation supports regulatory and grid modernization trends. - Technical leadership that raises the standard, quality for technical delivery and excellence through influence, mentorship, and decisive technical direction - Act as a technical thought leader and serve as a final escalation point with key utility customers, demonstrating expertise in GridOS DERMS, grid operations, and distributed energy ecosystems - Establish standardized GridOS DERMS implementation frameworks and methodologies, including reference architectures, configuration models, deployment templates and integration patterns to ensure consistency across all projects. - Standardize GridOS DERMS product suite delivery and deployment leveraging consistent Kubernetes‑based microservices patterns, accelerating delivery, simplifying integration, and ensuring high reliability and scalability across all customer programs. - Work with our customers as a technical partner to customize the solution to cater to customer requirements wherever necessary for compliance within the established governance & implementation frameworks - Author, standardize and maintain GridOS DERMS Implementation Playbooks covering Kubernetes cluster configuration, capacity requirements for customer specific implementations, microservice deployment workflows, API governance and integration approaches, Standard monitoring, logging, and security patterns. Ensure all customer deployments follow repeatable, validated, and supportable cloud‑native hybrid or on-prem patterns. - Work collaboratively with a strong team of Project Managers, Delivery Managers, Technical Leads, Solution Specialists and global team to drive solution architecture based on customer needs solution capabilities along with input into project status, risks and mitigation, scope, and issues - Utilize GE Product knowledge including but not limited to GridOS, DERMS, Connect and Data Fabric and expertise to drive excellence in execution through continuous improvement around costs base reduction, lead time reduction, productivity improvement, quality improvement Technical Requirements - Highly proficient in designing, deploying, and managing large‑scale microservices architectures with deep hands‑on expertise in Kubernetes (K8s) orchestration and multi‑cluster management using Rancher (RKE2). - Skilled in implementing containerized workloads, service meshes, CI/CD automation, infrastructure-as-code, and end‑to‑end observability across distributed systems. - Advanced proficiency in ArgoCD-based GitOps workflows, multi‑cluster orchestration, automated drift detection, progressive delivery, Kustomize/Helm templating. - Experienced in architecting resilient GitOps, DevSecops CD with Kubernetes with enterprise-grade security controls. - Proficient in PKI and Zero Trust security frameworks with deep expertise in implementing TLS/mTLS across distributed energy systems, microservices, and utility‑grade platforms. - Experienced in designing and enforcing identity‑centric security using automated certificate management, hardened trust chains, secure aggregator integrations, and end‑to‑end encryption of data-in-motion for regulated utility environments. - Technical Thought Leadership and expertise in DevSecOps, GitOps principles, processes and tools for evolving the processes of continuous deployment of GridOS DERMS product in multi-cloud, hybrid, on-prem or edge platforms utilizing zero-trust and defence-in-depth security architecture principles. - AWS Certified Solutions Architect – Associate and/or Microsoft Azure Administrator with extensive mastery of cloud frameworks, zero trust cloud architectures, hybrid cloud deployment models, secure landing zones architecture, and cloud-native enablement for highly regulated DER and utility platforms. Qualifications and Experience - Bachelor’s degree in computer science, or engineering or have the relevant hands-on experience to succeed. - 15 plus years of enterprise application development, deployment, and integration experience Strong hands-on experience with: - DevSecOps, GitOps processes, principles, tools and methodology - Cloud Platforms: AWS, Azure, and / or GCP Cloud Platforms Technologies. - RHEL 8+, RHEL 9, Linux OS and shell scripting. - Configuration Management - Puppet, Ansible, Terraform, GitOps - ArgoCD - Microservices based architecture - Docker, Kernel-based VM, Kubernetes, Rancher – RKE2 Engine - Knowledge on relational and non-relational databases - PostgresSQL, MariaDB, MongoDB, Redis, Memcached - Kafka, Nginx, HA Proxy, Apache, Python, JSON, YAML, Bash, Gitea, GitHub, Gitlabs, JFrog Artifactory - Pipeline integration with DevOps Tools such as GIT, Docker, K8 containers, SonarQube, Nexus, Vault, test automation, Fortify, and Twistlock, Gitea, and Jenkins. - Agile/Lean principles such as SCRUM, Kanban, MVP. - Knowledge of security best practices including authentication protocols, TLS, MTLS, Zero-trust Security, ACL rules, and Identity Management mechanisms. - Experience working with Azure, Windows and Linux Server, SQL Server, Active Directory, Azure Active Directory, Systems, and Infras Desired Characteristics - Problem Solving - You can quickly understand and analyse various approaches and processes and are able to configure solutions to client needs given existing product functionality. - You can drill down to the details, obtaining the right level of specificity for your team. - You can creatively solve complex problems. Understanding of how to triage and debug any issues that arise during testing and production. - Possesses excellent analytical and problem resolution skills. - Communication - Strong written and verbal communication style. - Can effectively share complex technical topics with various levels of audience. - Growth Mindset - You are deeply curious and love to ask questions. - You’re a lifelong learner. - Ability and desire to learn different skills outside of their domain of expertise. - Client Focus - You enjoy being in front of clients, listening to their needs. - You are deeply focused on ensuring their success. - You can create powerful user stories detailing the needs of your clients. - Innovation - A genuine interest in new tools and technology. - You learn new software quickly without extensive documentation or hand holding. - High enthusiasm with a sense of urgency to get things done. As GE Vernova is a global organization, working across different time zones, and monitoring, reading and responding to contact outside normal working hours can be expected. Additional Information Relocation Assistance Provided: No #LI-Remote - This is a remote position

The Opportunity We are hiring our first Customer Success Lead, with a core focus on content implementation and onboarding at scale. You will own the end-to-end process of getting hospitals and healthcare teams live on Eolas: working directly with hospital departments and system level stakeholders to ingest, structure, and deploy their internal content onto the platform as quickly and smoothly as possible. Initially, this is a very hands-on role. You will be uploading content, creating team spaces, working directly with customers, and solving messy real-world problems. Over time, you will design and build the repeatable systems, tooling, and playbooks that allow us to scale this process to millions of departments globally. If you enjoy building something from scratch, working closely with customers, and turning complexity into simple, scalable processes, this role is for you. What You’ll Do Customer Onboarding & Implementation - Lead the onboarding and implementation of Eolas for new hospital customers - Work directly with hospital departments and central teams to collect, upload, and organise policies, procedures, and internal content - Configure team spaces, access controls, and content structures to reflect real clinical workflows - Act as the primary point of contact during the implementation phase, ensuring customers go live quickly and confidently Content Operations & Management - Upload, manage, and maintain large volumes of clinical and operational content - Ensure content is structured, searchable, and aligned with best practices for discoverability and safety - Help customers rationalise and improve their content where needed, not just migrate it - Support ongoing updates, governance, and content lifecycle management post go-live Building Scalable Systems - Design and document repeatable onboarding and content ingestion processes - Identify bottlenecks, manual steps, and opportunities for automation - Work closely with product and engineering to improve tooling for content ingestion, management, and governance - Build playbooks, templates, and frameworks that allow Customer Success to scale globally Customer Success Leadership - Be the founding member of the Customer Success function - Shape how we define success, onboarding metrics, and implementation timelines - Influence future hires, team structure, and long-term Customer Success strategy - Act as the voice of the customer internally, feeding insights back into product and roadmap decisions Who We’re Looking For You don’t need to tick every box, but most of these should sound like you. Experience - Significant experience in customer success, implementation, onboarding, or professional services roles - Technology focused - you’re technology obsessed and recognise the value AI has to streamline processes and you’re activity using AI tooling in your day to day work flows - Proven track record of implementing complex SaaS platforms - Experience working with content-heavy systems (knowledge bases, document management systems, CMS, intranets, or similar) - Experience working with healthcare organisations, hospitals, or regulated environments is a strong advantage Skills & Attributes - Comfortable being hands-on and detail-oriented while also thinking strategically - Able to manage complex stakeholders and guide customers through change - Strong organisational skills with the ability to manage multiple implementations in parallel - Process-driven mindset with a passion for building scalable systems - Clear communicator who can work effectively with clinicians, administrators, engineers, and founders - Enjoys ambiguity and early-stage environments where you help define the role as you go How to Apply If you’re excited by the challenge of scaling complex implementations, enjoy working directly with customers, and want to build something that truly matters in healthcare, we’d love to hear from you, please apply directly on our website here. Why join Eolas Medical This is not a normal customer success role. You will help define how AI is safely used in front line healthcare. You will work with a small team of clinicians and engineers who care deeply about both product quality and patient outcomes. You will join at the moment we move from a lean, scrappy team of seven to a scaled organisation with real resources behind it. You will be the person who shapes how Eolas Medical builds the CX function for years to come.

Field Implementation Manager Location: Remote (U.S. or Canada, near a major airport) About Numa Numa is the fastest-growing automotive software company on the Inc. 5000 list for three years running. We’re transforming how dealerships operate by bringing AI into every customer interaction - from answering calls to improving service responsiveness. Backed by Google, Threshold, Costanoa, Mitsui, and Touring Capital, we’ve raised $50M and are scaling fast. The Role As a Field Implementation Manager, you’ll be the spark that brings Numa’s AI-powered platform to life inside dealerships across North America. You’ll spend most of your time on-site launching Numa - training staff, solving real-time challenges, and setting teams up for long-term success. This isn’t a behind-the-desk job. You’ll be part trainer, part problem-solver, part motivator — showing dealership teams the value of using Numa every day and making sure our solution sticks. You’ll also be the bridge between the field and our internal teams, sharing insights that shape how we scale onboarding and rollout. What You’ll Do - Lead onsite go-lives and ensure smooth, successful launches - Train dealership staff across roles with clear, hands-on, and engaging sessions - Partner with dealership leaders to highlight the long-term business value of Numa - Document launch outcomes and transition accounts to our Performance Architect team - Share field insights with Sales, Product, and Customer Success to improve onboarding and customer experience What We’re Looking For - 1+ years of customer-facing experience in training, onboarding, service, or support (internships/part-time welcome) - Strong communication and presentation skills; able to command a room and adapt to any audience - Tech-savvy, quick to learn new systems and tools - High emotional intelligence; able to build trust quickly in fast-paced environments - Excited to travel ~3 weeks per month across the U.S. and Canada (must live near a major airport) Bonus points for: - Experience with SaaS, automotive, or phone systems Why Join Numa - Competitive compensation package starting at $78,000, including equity - Flexible PTO - Health, dental, and vision benefits - 401(k) plan - Career growth opportunities in a fast-growing, innovative company - Be part of an industry leader named the #1 fastest-growing AI Automotive company by Inc. 5000 At Numa, you’ll have the chance to represent game-changing technology in an industry that’s ready for innovation. If you love being in the field, thrive on solving problems in real time, and want to make an impact at a high-growth company, we’d love to hear from you.