Field Implementation Manager Location: Remote (U.S. or Canada, near a major airport) About Numa Numa is the fastest-growing automotive software company on the Inc. 5000 list for three years running. We’re transforming how dealerships operate by bringing AI into every customer interaction - from answering calls to improving service responsiveness. Backed by Google, Threshold, Costanoa, Mitsui, and Touring Capital, we’ve raised $50M and are scaling fast. The Role As a Field Implementation Manager, you’ll be the spark that brings Numa’s AI-powered platform to life inside dealerships across North America. You’ll spend most of your time on-site launching Numa - training staff, solving real-time challenges, and setting teams up for long-term success. This isn’t a behind-the-desk job. You’ll be part trainer, part problem-solver, part motivator — showing dealership teams the value of using Numa every day and making sure our solution sticks. You’ll also be the bridge between the field and our internal teams, sharing insights that shape how we scale onboarding and rollout. What You’ll Do - Lead onsite go-lives and ensure smooth, successful launches - Train dealership staff across roles with clear, hands-on, and engaging sessions - Partner with dealership leaders to highlight the long-term business value of Numa - Document launch outcomes and transition accounts to our Performance Architect team - Share field insights with Sales, Product, and Customer Success to improve onboarding and customer experience What We’re Looking For - 1+ years of customer-facing experience in training, onboarding, service, or support (internships/part-time welcome) - Strong communication and presentation skills; able to command a room and adapt to any audience - Tech-savvy, quick to learn new systems and tools - High emotional intelligence; able to build trust quickly in fast-paced environments - Excited to travel ~3 weeks per month across the U.S. and Canada (must live near a major airport) Bonus points for: - Experience with SaaS, automotive, or phone systems Why Join Numa - Competitive compensation package starting at $78,000, including equity - Flexible PTO - Health, dental, and vision benefits - 401(k) plan - Career growth opportunities in a fast-growing, innovative company - Be part of an industry leader named the #1 fastest-growing AI Automotive company by Inc. 5000 At Numa, you’ll have the chance to represent game-changing technology in an industry that’s ready for innovation. If you love being in the field, thrive on solving problems in real time, and want to make an impact at a high-growth company, we’d love to hear from you.

Implementation Manager Location: Remote (U.S. or Canada, near a major airport) About Numa Numa is the fastest-growing automotive software company on the Inc. 5000 list for three years running. We’re transforming how dealerships operate by bringing AI into every customer interaction - from answering calls to improving service responsiveness. Backed by Google, Threshold, Costanoa, Mitsui, and Touring Capital, we’ve raised $50M and are scaling fast. The Role As a Implementation Manager, you’ll be the spark that brings Numa’s AI-powered platform to life inside dealerships across North America. You’ll be launching Numa - training staff, solving real-time challenges, and setting teams up for long-term success. You’ll be part trainer, part problem-solver, part motivator — showing dealership teams the value of using Numa every day and making sure our solution sticks. You’ll also be the bridge between our customers and our internal teams, sharing insights that shape how we scale onboarding and rollout. What You’ll Do - Customer Onboarding: Lead the onboarding process for new clients, ensuring a smooth and efficient implementation of Numa's communication solution. - Customization: Collaborate with customers to understand their unique needs and customize the Numa platform to align with their specific requirements. - Consultation: Advise customers on industry best practices to align their business to Numa’s software. - Training: Provide comprehensive training to customers on how to use Numa’s software tailoring practices to each dealership's unique needs. - Troubleshooting: Troubleshoot technical issues that may arise during the implementation process, working closely with dealership personnel to provide timely resolutions. - Documentation: Maintain detailed documentation of client goals to ensure a seamless transition from sales to implementation and implementation to Customer success establishing long-term customer success. - Collaboration: Create and own internal and customer-facing projects while inspiring high customer success across the company, shaping a culture of customer success. What We’re Looking For - 3+ years proven experience in client onboarding and implementation, with a preference for candidates with a background in SaaS or technology-related environments - Strong preference for candidates with hands-on experience implementing or configuring business phone systems (VoIP, SIP, call routing, IVR, or telephony integrations) - Strong communication and presentation skills; able to command a room and adapt to any audience - Tech-savvy, quick to learn new systems and tools - High emotional intelligence; able to build trust quickly in fast-paced environments - A desire for continuous learning and improvement, staying aware of industry trends and best practices. Bonus points for: - Experience with SaaS, automotive, or phone systems Why Join Numa - Competitive compensation package starting at $78,000, including equity - Flexible PTO - Health, dental, and vision benefits - 401(k) plan - Career growth opportunities in a fast-growing, innovative company - Be part of an industry leader named the #1 fastest-growing AI Automotive company by Inc. 5000 At Numa, you’ll have the chance to represent game-changing technology in an industry that’s ready for innovation. If you thrive on solving problems in real time, and want to make an impact at a high-growth company, we’d love to hear from you!

At Little Pixies Studios, we don’t just hire for open roles. We hire for impact. If you’re exceptional at what you do and align with our core values: Competitive Greatness, Sincere Candour, and Unimpeachable Character, we want to hear from you. We’re looking for a GoHighLevel Implementation Specialist who is technical with strong visual design skills to build conversion-focused websites, funnels, and automated workflows for B2C campaigns. You’ll work from proven internal examples, extend them, and ensure every build looks great, reads clean, and is tagged correctly for attribution. This is a freelance, hourly, per-project engagement, with ongoing work as needed. Let’s build something magical! Role: - Build and customise GoHighLevel websites and funnels with on-brand visual design: page layouts, typography, spacing, and responsive behaviour. - Configure automated workflows: triggers, pipelines, email sequences, calendars, forms, and contact management. - Design and implement page sections and reusable components that align with our brand look and feel. - Draft or refine B2C emails using our templates; collaborate with the team for final copy where needed. - Set up campaign infrastructure for giveaway projects: UTM parameters, source/medium/campaign capture, lead attribution. - Implement clean tagging, custom fields, and segmentation so contacts flow correctly into pipelines. - QA every build across devices, document the setup, and prepare for CTO sign-off. - Collaborate in Google Workspace and track tasks in Jira; keep assets tidy and reproducible. - Report directly to the CTO. Requirements: - GoHighLevel power user: websites, funnels, automations, calendars, forms, contact objects. - Strong visual design sensibility: layout, hierarchy, typography, colour, spacing; mobile-first execution. - 2+ years experience and/or 5+ shipped GoHighLevel projects you can show (URLs or screenshots). - Solid email build skills in GHL (templates, variables, deliverability basics). - Comfortable with UTM conventions, attribution, consistent tagging schemes. - Clear written communication; concise documentation of workflows and settings. - Tools: Google Workspace proficiency; Jira for task management. - Nice to have: CSS/HTML experience; basic asset prep in Canva or similar. Results: - Launch-ready, on-brand GoHighLevel sites and funnels that pass CTO QA and meet spec. - Clean attribution: reliable UTM capture and consistent tagging powering accurate segments and pipelines. - Automated workflows that deliver the right emails to the right segment at the right time. - Giveaway campaign builds delivered on time with clear implementation notes and handover docs. - Tidy project structure, consistent naming, and versioned assets in Google Drive. - Reduced manual fixes post-launch and measurable improvements in lead flow quality. Location: Fully Remote Little Pixies Core Values: Competitive Greatness Be at your best when your best is needed. Enjoyment of a hard challenge. Those who have the drive to constantly improve, the superior intellect and long term commitment to see incremental improvements become compounding returns. Sincere Candour Have the self awareness to accurately perceive and communicate hard truths that improve others and self, the courage to do so, and the humility to accept them, even when it hurts. Nothing great can be built without feedback: internally or externally. Unimpeachable Character Be the type of person with whom people are always proud to associate, personally and professionally. We look for true alignment of thoughts, words, and actions towards a goal worth pursuing. This is an independent contractor Role

The Opportunity: We are seeking a highly motivated and experienced Technical Consultant to join our growing Professional Services team. In this role, you will be a critical partner to our customers and our AI engineers, project and help guide our customers through the successful implementation and adoption of the Quiq platform. You will leverage your technical expertise and consulting skills to transform customer requirements into tangible, working solutions that drive significant business value. You’ll configure the Quiq solution and integrate Quiq with common CRM platforms. What You'll Do: - Requirements Gathering & Documentation: Conduct engaging workshops with customers to thoroughly understand their business processes, technical requirements, and desired outcomes for their AI, chat and messaging initiatives. Translate these into detailed design specifications focused on integration of the workflow with the Quiq solution and other applications in the customer’s environment. - Solution Configuration: Expertly configure the Quiq platform to align with customer requirements, including setting up messaging channels, routing rules, intelligent agent workflows, and integrations. - Consultation & Best Practices: Provide strategic guidance and best practices to customers on optimizing their use of the Quiq platform for maximum impact on customer experience and operational efficiency. - Training & Enablement: Develop and deliver comprehensive training sessions for various customer stakeholders, including administrators, contact center supervisors, and frontline agents, ensuring they are proficient in using and managing the Quiq application. - Troubleshooting & Support: Act as a technical subject matter expert, assisting with troubleshooting and resolving implementation-related issues, escalating to product and engineering teams as needed. - Relationship Building: Cultivate strong, trusted relationships with customer stakeholders, becoming their go-to expert for all things Quiq. - Continuous Improvement: Contribute to the refinement of our professional services methodologies, tools, and best practices. What You'll Bring: - 5+ years of experience in a similar Technical Consultant, Solutions Architect, or Implementation Specialist role within a SaaS environment, specifically with contact center solutions designed for the largest B2C enterprises. - Proven experience implementing and configuring complex customer service platforms. - Direct experience with Salesforce Service Cloud implementations, experience in Omni and experience in enterprise deployments. - Strong understanding of contact center operations and customer service best practices. - Excellent communication, presentation, and interpersonal skills, with the ability to articulate complex technical concepts to both technical and non-technical audiences. - Demonstrated ability to lead customer workshops, gather requirements, and design effective solutions. - A "can-do" attitude with a strong sense of ownership and accountability. - Have a level of curiosity to understand business problems, process and architecture with the ability to architect solutions in the contact center. - Ability to manage multiple projects simultaneously and prioritize effectively in a fast-paced environment. - Technical aptitude and a curiosity for learning new technologies. - Bachelor's degree in Computer Science, Information Systems, or a related field, or equivalent practical experience. - Familiarity with AI Agents and how they work in a customer service environment. - Deep understanding of how API’s and system level integration Bonus Points If You Have: - Experience with other CRM platforms (e.g., Zendesk, Microsoft Dynamics, Oracle Service Cloud, ServiceNow). - Knowledge and familiarity with voice and messaging applications Benefits and Perks: - Market-competitive total compensation package - 100% company paid family medical and 100% individual dental and vision insurance coverage - Flexible, unlimited vacation policy - Stock options - Strong company culture Quiq is an equal opportunity employer. We are a welcoming place for everyone, and we do our best to make sure people feel supported and connected at work. Applicants need to have the authority to work in the US. As we are at an early stage, immigration sponsorship is not available.