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Shell is a diversified energy company in India with 13,000 employees, and presence in Integrated Gas, Downstream, Power, Renewable and Upstream. Our global strategy, Powering Progress, is designed to generate value for our shareholders, customers, and the wider society, focusing on creating more value with less emissions. We aim to profitably transform Shell into a net-zero emissions energy business by 2050. Our Lubricants business serves over 50,000 consumers through a strong network of over 200 distributors. Shell owns and operates a LNG re-gasification terminal at Hazira, Surat, with a capacity of 5 MTPA. Our three capability centres across Bangalore and Chennai serve as a technology and innovation powerhouse for Shell globally. We are committed to positively contributing to the communities in which we operate through programmes on STEM Education, Skilling, and Livelihood.
Demand Response Market Analyst
Location
United States
Posted
44 days ago
Salary
$86K - $128K / year
Seniority
Mid Level
Job Description
Demand Response Market Analyst
Shell
Texas, United States of America Job Family Group: Trading Jobs Worker Type: Regular Posting Start Date: April 13, 2026 Business Unit: Trading and Supply Experience Level: Early Careers Job Description: What’s the role We are looking for a highly motivated individual with a genuine interest in energy and technology, and a passion for delivering products for a growing company. The Demand Response Market Analyst will be responsible for the execution of daily processes within the Demand Response team. Responsibilities include day ahead and real time ISO interactions on behalf of market participants, such as energy and ancillary service scheduling, trade entry, asset operations, and analysis/reporting of market results. This role will also play a critical part in designing and implementing future automation initiatives to improve Shell’s interactions with customers and ISOs. The ideal candidate will also have experience in one or more of the following markets: CAISO, ISONE, NYISO, MISO, or PJM. Reporting to the VP of Demand Response Operations, the role requires a self-motivated, dedicated, and responsible individual with the ability to perform well under pressure. Accountabilities: - Day ahead and real-time scheduling of portfolio resources - Interact with customers to validate and enter daily market submissions - Learn and remain current on market design changes and impacts on operations - Manage ongoing participation of assets in Demand Response markets - Provide timely and accurate daily and monthly reporting to customers - Support business development activities and other ad hoc projects as needed - Design and document procedures for internal controls, procedures, and policies around operations and departmental activities with a constant focus on process improvement - Other duties as assigned What you bring - Must have legal authorization to work in the US on a full-time basis for anyone other than current employer - Bachelor’s degree in business, finance, or technical discipline - At least 3 years of experience to energy market operations, analytical support, or operational processes in a professional environment - Experience in market operations and market dynamics in 2 or more ISOs such as ERCOT, PJM, MISO, NYISO, and CAISO - Proficient use of Microsoft Office programs including Word, Outlook, and advanced Excel skills - VBA/SQL or other programing languages a plus - General knowledge of wholesale energy markets - Ability to access, input, and retrieve information from a computer and/or electronic device - Ability to have face to face conversations with co-workers and higher-level managers - Ability to sit or stand for long periods of time and move around work environment as needed - Strong analytical and problem-solving skills; must be able to provide timely and accurate data analysis - Strong business writing skills and experience developing communication in various formats - Learner mindset and eye for continuous improvement needs - Organization and time management skills, with the ability to maintain a strict level of attention to detail - Ability to work well within a team environment and demonstrate a vested interest in team goals and objectives - Excellent interpersonal, verbal, and written communication skills, with the ability to establish and maintain positive and effective working relationships - Self-motivated with the desire to consistently improve performance and gain further knowledge - Ability to meet deadlines, learn quickly and demonstrate effective problem solving and follow-up skills - Comply with company policies and procedures Note: This role is a virtual position based in the US What we offer The base salary range for this position is $86,000 - $128,000 per year. As pay will be based on various factors, such as relevant work experience, education, certifications, skill level, seniority, and internal equity. For regular full-time or regular part-time employees of the Company (participating companies as listed in the Summary Plan Description), insurance coverage options include medical, dental, vision coverage, life Insurance, Business Travel Accident Insurance, and Occupational Accidental Death Benefit programs. Employees also participate in a company pension plan and a 401(k) plan. Paid leave includes up to 6 weeks of paid vacation time, up to 11 paid holidays, and parental leave offering 16 weeks of paid leave for birthing parents, and 8 weeks of paid leave for non-birthing parents. Additionally, employees are eligible for short-term disability leave for up to 26 weeks at 100% or 50% of base pay as well as Long-Term Disability insurance. Shell also offers other compensation such financial reimbursement for adoption, wellness, education, and personal learning expenses, and some roles are eligible for discretionary long-term incentives. For interns, eligible benefits include medical, dental, and vision coverage, life insurance, Business Travel Accident Insurance, and Occupational Accidental Death Benefit programs; participation in a 401(k) plan; and paid leave for up to 11 paid holidays. Additional information on Shell’s US benefit programs can be found at https://www.shell.us/careers/about-careers-at-shell/rewards-and-benefits.html. You bring your skills and experience to Shell and in return you work with talented, committed people on one of the most important challenges facing our planet. You’ll have the opportunity to develop the skills you need to grow in an environment where we value honesty, integrity, and respect for one another. You’ll be able to balance your priorities as you become the best version of yourself. - Progress as a person as we work on the energy transition together - Continuously grow the transferable skills you need to get ahead - Work at the forefront of technology, trends, and practices - Collaborate with experienced colleagues with unique expertise - Achieve your balance in a values-led culture that encourages you to be the best version of yourself - Benefit from flexible working hours, and the possibility of remote/mobile working - Perform at your best with a competitive starting salary and annual performance related salary increase – our pay and benefits packages are considered to be among the best in the world. - Take advantage of paid parental leave, including for non-birthing parents - Join an organization working to become one of the most diverse and inclusive in the world. We strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientation, and life experiences to apply - Grow as you progress through diverse career opportunities in national and international teams - Gain access to a wide range of training and development programs We'd like you to know that Shell has a bold goal: to become one of the world’s most diverse and inclusive companies. You can get to know more about how we're working towards that goal, click here. Shell in The United States Shell has been in the US for more than 100 years, leading the sector in energy, petrochemicals and refined products. Today, we provide millions of Americans with the energy needed to heat and cool their homes and power the economy. We operate in all 50 states, from our Deepwater platforms in the Gulf of America to the Pennsylvania Chemicals complex and our miles of pipelines throughout the US. We reach our customers through our 13,000 branded retail stations, and we are number 1 in gasoline sales. We also own the #1 brand of motor oil in the U.S. – Pennzoil® – made from natural gas. We are excited to play a key role in the move to net carbon emissions while providing the oil and gas needed by society for many decades to come. - DISCLAIMER: Please note: We occasionally amend or withdraw Shell jobs and reserve the right to do so at any time, including prior to the advertised closing date. Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Shell/Shell Group companies around the world. The Shell Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Shell. Anyone who demands such a fee is not an authorised Shell representative and you are strongly advised to refuse any such demand. Shell participates in E-Verify. All qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, age, religion, disability, sexual orientation, gender identity, protected veteran status, citizenship, genetic information or other protected status under federal, state or local laws. Shell is an Equal Opportunity Employer - Minorities/Females/Veterans/Disability. As a US Federal Contractor, hiring selections are subject to periodic audit review and documentation of your selections should be maintained for a period of three calendar years. It is the policy of Shell in the U.S. (“Shell”) to provide equal opportunity to all individuals, employees and all qualified applicants for employment consistent with employment requirements and qualifications. Shell prohibits discrimination based on race, color, sex, national origin, age, religion, disability, sexual orientation, gender identity, veteran status, citizenship, genetic information, or other protected status under federal, state or local laws. All employees are expected to support this policy and contribute to an environment of equal opportunity. If you need an accommodation for a disability during the resourcing process, please speak with an HR representative.
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Sr. Analyst, Demand Response Settlements
ShellShell is a diversified energy company in India with 13,000 employees, and presence in Integrated Gas, Downstream, Power, Renewable and Upstream. Our global strategy, Powering Progress, is designed to generate value for our shareholders, customers, and the wider society, focusing on creating more value with less emissions. We aim to profitably transform Shell into a net-zero emissions energy business by 2050. Our Lubricants business serves over 50,000 consumers through a strong network of over 200 distributors. Shell owns and operates a LNG re-gasification terminal at Hazira, Surat, with a capacity of 5 MTPA. Our three capability centres across Bangalore and Chennai serve as a technology and innovation powerhouse for Shell globally. We are committed to positively contributing to the communities in which we operate through programmes on STEM Education, Skilling, and Livelihood.
Texas, United States of America Job Family Group: Trading Jobs Worker Type: Regular Posting Start Date: April 13, 2026 Business Unit: Trading and Supply Experience Level: Experienced Professionals Job Description: What’s the role The Demand Response Market Analyst is responsible for settlement analytics and reporting of operational market activity for a portfolio of wind, solar, battery, and demand response assets across multiple markets in North America. Processes in scope include enrolments, settlement impact analysis, bilateral settlements, trade valuation, complex billing, and analysis of bid/offer structures and scheduling for SES owned and customer owned assets. This role will also support SES’s expansion into North American power markets, including PJM, ISONE, CAISO, and NYISO. Reporting to the Demand Response Manager, the role requires a self-motivated, dedicated, and responsible individual with the ability to perform well under pressure. Accountabilities: - Manage settlement, billing reconciliations, and financial analysis of operational activities for SES assets as help with enrollments in demand response programs - Perform settlement activities for multiple markets to include verification of volumes, rates, and charges both for ISO and bilateral transactions - Learn and stay current on market changes and impact on demand response settlements - Provide timely accurate daily and monthly statements to customers. - Interface with Management to provide timely and accurate reporting results - Support business development activities and other project analysis through market Expertise - Design and document procedures for internal controls, procedures, and policies around settlement and departmental activities - Ability to communicate verbally and written in a professional and courteous manner - Demonstrate time management skills through strategic analysis and implementation of process improvements - Other duties as assigned What you bring - Must have legal authorization to work in the US on a full-time basis for anyone other than current employer - Bachelor’s degree in Accounting, Business, Finance, or Economics; advanced degree preferred - At least 5 years of experience in Demand Response or Wholesale Settlements, including 3 years of supervisory experience and 2 years of settlement and enrollment work across multiple demand response markets - Ability to create shared vision, inspire collaboration, and drive change with momentum - Strong analytical and problem-solving skills must be able to provide timely and accurate data analysis - Strong business writing skills and experience developing communication in various formats - Strong interpersonal skills - Learner mindset and eye for continuous improvement needs. - Excellent organization and time management skills, with the ability to maintain a strict level of attention to detail - Ability to work well within a team environment and demonstrate a vested interest in team goals and objectives - Excellent interpersonal, verbal, and written communication skills, with the ability to establish and maintain positive and effective working relationships - Self-motivated with the desire to consistently improve performance and gain further knowledge - Ability to meet deadlines, learn quickly and demonstrate effective problem solving and follow-up skills - Comply with company policies and procedure Note: This role is a virtual position based in the US What we offer The base salary range for this position is $103,000 - $155,000 per year. As pay will be based on various factors, such as relevant work experience, education, certifications, skill level, seniority, and internal equity. For regular full-time or regular part-time employees of the Company (participating companies as listed in the Summary Plan Description), insurance coverage options include medical, dental, vision coverage, life Insurance, Business Travel Accident Insurance, and Occupational Accidental Death Benefit programs. Employees also participate in a company pension plan and a 401(k) plan. Paid leave includes up to 6 weeks of paid vacation time, up to 11 paid holidays, and parental leave offering 16 weeks of paid leave for birthing parents, and 8 weeks of paid leave for non-birthing parents. Additionally, employees are eligible for short-term disability leave for up to 26 weeks at 100% or 50% of base pay as well as Long-Term Disability insurance. Shell also offers other compensation such financial reimbursement for adoption, wellness, education, and personal learning expenses, and some roles are eligible for discretionary long-term incentives. For interns, eligible benefits include medical, dental, and vision coverage, life insurance, Business Travel Accident Insurance, and Occupational Accidental Death Benefit programs; participation in a 401(k) plan; and paid leave for up to 11 paid holidays. Additional information on Shell’s US benefit programs can be found at https://www.shell.us/careers/about-careers-at-shell/rewards-and-benefits.html. You bring your skills and experience to Shell and in return you work with talented, committed people on one of the most important challenges facing our planet. You’ll have the opportunity to develop the skills you need to grow in an environment where we value honesty, integrity, and respect for one another. You’ll be able to balance your priorities as you become the best version of yourself. - Progress as a person as we work on the energy transition together - Continuously grow the transferable skills you need to get ahead - Work at the forefront of technology, trends, and practices - Collaborate with experienced colleagues with unique expertise - Achieve your balance in a values-led culture that encourages you to be the best version of yourself - Benefit from flexible working hours, and the possibility of remote/mobile working - Perform at your best with a competitive starting salary and annual performance related salary increase – our pay and benefits packages are considered to be among the best in the world. - Take advantage of paid parental leave, including for non-birthing parents - Join an organization working to become one of the most diverse and inclusive in the world. We strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientation, and life experiences to apply - Grow as you progress through diverse career opportunities in national and international teams - Gain access to a wide range of training and development programs We'd like you to know that Shell has a bold goal: to become one of the world’s most diverse and inclusive companies. You can get to know more about how we're working towards that goal, click here. Shell in The United States Shell has been in the US for more than 100 years, leading the sector in energy, petrochemicals and refined products. Today, we provide millions of Americans with the energy needed to heat and cool their homes and power the economy. We operate in all 50 states, from our Deepwater platforms in the Gulf of America to the Pennsylvania Chemicals complex and our miles of pipelines throughout the US. We reach our customers through our 13,000 branded retail stations, and we are number 1 in gasoline sales. We also own the #1 brand of motor oil in the U.S. – Pennzoil® – made from natural gas. We are excited to play a key role in the move to net carbon emissions while providing the oil and gas needed by society for many decades to come. - DISCLAIMER: Please note: We occasionally amend or withdraw Shell jobs and reserve the right to do so at any time, including prior to the advertised closing date. Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Shell/Shell Group companies around the world. The Shell Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Shell. Anyone who demands such a fee is not an authorised Shell representative and you are strongly advised to refuse any such demand. Shell participates in E-Verify. All qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, age, religion, disability, sexual orientation, gender identity, protected veteran status, citizenship, genetic information or other protected status under federal, state or local laws. Shell is an Equal Opportunity Employer - Minorities/Females/Veterans/Disability. As a US Federal Contractor, hiring selections are subject to periodic audit review and documentation of your selections should be maintained for a period of three calendar years. It is the policy of Shell in the U.S. (“Shell”) to provide equal opportunity to all individuals, employees and all qualified applicants for employment consistent with employment requirements and qualifications. Shell prohibits discrimination based on race, color, sex, national origin, age, religion, disability, sexual orientation, gender identity, veteran status, citizenship, genetic information, or other protected status under federal, state or local laws. All employees are expected to support this policy and contribute to an environment of equal opportunity. If you need an accommodation for a disability during the resourcing process, please speak with an HR representative.
If you are looking for a meaningful career where people work and act with passion, rethink the existing and always strive to find the best solution - you have come to the right place. We develop future technologies to relentlessly make supply chains better. We are a leader in supply chain software solutions, helping organizations streamline operations, reduce costs, and improve efficiency. Job Summary: If you’re looking for meaningful work where passionate people challenge the status quo and strive for the best solutions, you’re in the right place. At Infios, we build future‑driven technologies that simplify supply chain complexity — together. We are seeking a highly skilled DFIR Analyst to join our Cybersecurity Incident Response Team (CSIRT). In this role, you will detect, analyze, and respond to P1–P4 cybersecurity incidents across a global environment. 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Familiarity with applying AI or ML‑assisted security tooling, detection tuning, enrichment, or automation is a strong plus. - Leadership and Ownership Skills: Demonstrated ability to lead complex investigations and guide teams through high‑impact security events. - Communication Excellence: Strong written and verbal communication skills, with the ability to produce clear, concise, and actionable reports for both technical and non‑technical audiences. - Analytical Strength: Ability to diagnose issues, interpret diverse security data sources, and manage multiple priorities under pressure. - Cross Functional Collaboration: Proven capability to work across teams and disciplines to drive incident response and improve security operations. - Organizational Skills: Strong organization, documentation habits, and a continuous improvement mindset. Why join us? At Infios, we're not just looking for employees; we're looking for partners in innovation, growth, and purpose. Meeting you where you are to create the future you need is at the core of who we are and what we do. Whether you're at the beginning of your career or a seasoned expert, we meet you on your journey, equipping you with the tools and opportunities to build the future you envision. Together, we will relentlessly work toward one common goal - making supply chains better. We believe the future is better when supply chains work better. We are an equal-opportunity employer and committed to inclusion in the workplace. At Infios, we believe that inclusion is a fundamental cornerstone of our success. We are committed to creating a safe and welcoming environment where every individual’s unique experiences and perspectives are valued—whether they look, think, move, believe, or love differently. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, sex, sexual orientation, gender identity, marital status, pregnancy, religion, age, disability, veteran status, genetic information, or any other characteristic protected by law. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this role. If you require assistance or accommodation due to a disability during the recruiting process, please let us know at jobs@infios.com Disclaimer: This job advertisement is not designed to cover a comprehensive listing of all duties or responsibilities that are required for this job. Please note that any salary information is a general guideline only. Individual compensation will be determined by various factors such as the scope and responsibilities of the position, experience, education, skills, location, and market and business considerations. Applications must be submitted via our career site.
Senior Cyber Incident Reponder Location: Remote Department: Cyber Job Description: SENIOR CYBER INCIDENT RESPONDER Salary: £55,000 to £65,000 depending on experience Location: Remote (Hybrid) The Role Due to our continued growth, we are looking for an experienced Senior Cyber Incident Responder to add to the CYFOR Secure team. The ideal candidate will have at least 5 years' experience responding to and investigating a range of cyber incidents and demonstrate in-depth knowledge of common cyber incident types and threat actor methodologies. You'll have a deep technical knowledge of incident response, digital forensics, M365, cloud environments and investigations processes, along with excellent client facing skills and a can-do attitude. You'll also be able to demonstrate flexibility, commitment and integrity. This role is primarily focused on incident response investigations, but you will also be required to support and backfill remote and onsite business recovery activities, security assessments and tabletop exercises when required. In return, you'll receive a salary commensurate with experience; plus training, overtime and excellent career prospects. You'll enjoy a varied and highly fulfilling role, working with great colleagues in a fantastic atmosphere. This is a unique opportunity to join a highly successful business that truly focuses on its main asset, its team members. Security Clearance Please note that this role will require NPPV3 clearance in addition to National security clearance to SC level. Applicants MUST have been continuously resident in the United Kingdom for the last 5 years. If you do not hold an active SC clearance, please familiarise yourself with the vetting process before applying. Main Responsibilities - Perform high-tempo emergency incident response engagements for clients, leading and supporting technical containment, eradication and recovery actions including credential resets, host isolation, network quarantine, EDR deployment, persistence removal and validation of clean-state restoration. - Conduct host, network and cloud-focused forensic investigations to determine initial access, root cause, attack path, lateral movement, privilege escalation, persistence mechanisms, command-and-control activity and the scope of data or systems impacted. - Acquire, preserve and analyse forensic evidence from endpoints, servers, virtual machines and enterprise infrastructure using forensically sound methodologies, ensuring evidential integrity and defensible investigative outcomes. - Investigate artefacts across server logs, firewall logs, proxy logs, VPN logs, intrusion detection and prevention alerts, authentication records, EDR telemetry, cloud audit logs and packet or traffic data to reconstruct attacker activity and identify affected accounts, hosts and datasets. - Perform malware triage, reverse engineering and behavioural analysis to determine malware capability, execution flow, persistence, communications patterns, credential theft activity, data staging or exfiltration risk, and to produce actionable indicators of compromise and detection opportunities. - Fuse frontline threat intelligence, open-source research and adversary TTP analysis into live investigations to enrich hypotheses, accelerate scoping, attribute likely threat activity where appropriate, and strengthen detection and containment decisions. - Apply structured, hypothesis-led investigative methodology under pressure, maintaining calm judgement, technical accuracy and clear prioritisation during complex, high-impact and time-sensitive incidents. - Produce high-quality technical deliverables including evidence-based investigation reports, attack timelines, executive summaries, indicators of compromise, remediation recommendations and client-ready findings suitable for technical, leadership and third-party stakeholder audiences. - Deliver regular, concise and high-quality updates throughout engagements, clearly communicating current findings, investigative direction, risk, client actions, containment status and next steps to both technical teams and senior stakeholders. - Support and advise clients through remediation, recovery and rebuild activities including system reimaging, Active Directory hardening or rebuilds, control improvement, network segmentation, patching, validation of eradication and post-incident security uplift. - Use forensic triage, live response and targeted acquisition techniques to rapidly identify patient zero, prioritise critical systems, reduce unnecessary full-disk imaging and scale investigations efficiently across large enterprise environments. - Support the delivery of compromise assessments, threat hunting, security assessments, incident preparedness activities and tabletop exercises to improve client readiness before, during and after security incidents. - Travel at short notice when required to provide on-site incident response, forensic acquisition, crisis support and recovery assistance for business-critical client environments. - Collaborate closely with incident response, threat intelligence, malware analysis, detection engineering, red team, SOC and infrastructure stakeholders to ensure investigations are intelligence-led, technically rigorous and operationally effective. - Contribute to the continuous improvement and promotion of DFIR services by feeding back lessons learned from engagements, developing new capabilities, refining methodologies and supporting go-to-market initiatives. - Actively share knowledge across the organisation by delivering internal training, mentoring team members, contributing to playbooks, and improving collective investigative capability and technical depth. - Represent the organisation externally through thought leadership activities including conference speaking, client briefings, technical blog writing and community engagement, helping to strengthen brand credibility and industry presence. - Capture and operationalise insights from incidents into reusable intelligence, detection content, tooling improvements and best practices, ensuring knowledge is retained and scaled across future engagements - - Skills and Experience - Minimum 5 years' experience in cyber incident response and digital forensics. - Experience collecting forensic evidence from compromised systems. - Experience investigating cyber incidents to understand malicious activity. - Proven understanding of the Cyber Kill Chain, MITRE ATT&CK and other information security defence and intelligence frameworks. - Comprehensive knowledge of incident handling, threat hunting and threat intelligence. - Ability to correlate events from various sources to create incident timelines. - Experience in cloud-based infrastructure including Microsoft Azure and Office 365, Amazon AWS, and Google Cloud. - Experience with Linux/Unix systems as a digital forensics tool, including command-line evidence acquisition and analysis. - Knowledge of Windows server infrastructure; including Active Directory, Domain Controllers, and Exchange Servers. - Excellent client facing skills, with the ability to communicate at all levels, adapting the style of communication to meet the needs of the audience. - An excellent attitude and the willingness to learn and study for certifications. - Ability to effectively plan and coordinate projects. - Excellent written and verbal communication skills. - An investigative mindset with a high level of attention to detail. - Demonstrate a flexible approach to work and a high level of self-motivation. - Ability to exercise discretion and confidentiality. - - Desirable Skills - Previous exposure to enterprise scale infrastructure and technology stacks. - Appropriate incident response certifications (e.g., CREST Intrusion Analyst or Incident Manager). - Experience deploying and monitoring endpoint protection (e.g. SentinelOne) across a variety of systems during incident response. - Experience with network connected devices such as firewalls, VPNs and switches. - Experience with backup systems, including Veeam. - Experience with virtualization systems, including VMWare and Hyper-V. - Experience with proactive security tools including vulnerability scanning and security auditing. - Experience with security certifications such as Cyber Essentials, Cyber Assurance and ISO27001. - Experience automating tasks using PowerShell and other relevant command line interfaces. - - Benefits - Flexible working - Company EV Scheme - Company pension scheme (3% employer contribution) - 24 Days annual holiday plus Bank holidays - Extra day's holiday for your birthday - Annual holiday loyalty bonus (increasing to 30 days after 3 years) - MediCash Cashplan - Life Assurance (Death in Service) - Annual Media Subscriptions (from a choice of Netflix HD, Amazon Prime, etc) - Loyalty bonuses: 3 years - £300, 5 years - £500, 10 years - £1,000 - Multiple free social events throughout the year, including a CYFOR Family Day - -
Incident Intake Coordinator
MerakeyMerakey is a non-profit provider of developmental, behavioral health, and education services. More than 8,000 employees provide support to nearly 40,000 individuals and families throughout 12 states across the country each year.
Role Description We are seeking an Incident Intake Coordinator to join our team! Location: Remote Position, but must be in PA. Schedule: - Monday & Tuesday evening - Saturday 12pm-8pm - Sunday 12pm-8pm Rate: $18-$31/hr - Based on Experience Responsibilities: - Receive incident notifications via phone, text, or automated reporting system - Conduct immediate intake interviews to gather essential details (who, what, when, where, immediate actions, health and safety status) - Ensure incidents are properly categorized - Create initial incident records in EIM (for PA) or the appropriate state required system - Timestamp all calls and entries - Forward incidents requiring investigation to the appropriate PQI Coordinator and Investigator in QCO - Escalate safety risks or events requiring immediate intervention to leadership in real time - Route non-urgent reports for follow up and entry into Avatar - Track all incidents from intake through assignment, investigation closure, and finalization in EIM - Provide clear supportive guidance to callers - Collaborate with PQI Directors to ensure accurate and timely information exchange - Maintain accurate logs of all incidents calls and follow up actions - Participate in incident management dashboard updates Qualifications - Must have experience with operating EIM (PA) - 1-3 years of IDD experience - Knowledge of other state EIMS a plus - Proficient in Microsoft Office Suite - Smartsheet experience - HS Diploma Required Benefits - Comprehensive medical, dental, and vision coverage, plus access to healthcare advocacy support - Retirement plan -- both pre-tax and Roth (after-tax) options available for employee contributions - DailyPay -- access your pay when you need it! - On the Goga well-being platform, featuring self-care tools and resources - Access Care.com for backup childcare, elder care, and household services - Confidential counseling, legal, and financial services through our Employee Assistance Program (EAP) - Tuition reimbursement and educational partnerships - Employee discounts and savings programs on entertainment, travel, and lifestyle - Access to Pryor Online Learning for free online personal development classes Company Description Merakey is a non-profit provider of developmental, behavioral health, and education services. More than 8,000 employees provide support to nearly 40,000 individuals and families throughout 12 states across the country each year. Merakey strictly follows a zero-tolerance policy for abuse. Merakey is proud to be an Equal Opportunity Employer! We deeply value diversity and do not discriminate on the basis of race, religion, color, national origin, ethnic background, sex, gender, gender identity, sexual orientation, age, marital status, veteran status, genetic information, or disability status. Moreover, we are committed to creating teams that reflect the diversity of the communities we serve and encourage applicants from underrepresented backgrounds to apply. Merakey welcomes all Veterans to apply!

