Each Interaction Matters
WFM Scheduling Analyst II
Location
India
Posted
46 days ago
Salary
0
Seniority
Mid Level
No structured requirement data.
Job Description
WFM Scheduling Analyst II
Teleperformance
Join Teleperformance – Where Excellence Meets Opportunity! Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach. Why Choose Teleperformance? We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us. Utilize advanced support technologies and processes engineered to achieve outstanding results. We cultivate lasting client relationships and make positive contributions to our local communities. Become Part of an Exceptional Team! Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments. Job Description Analyzes contact center trends, including call volume, call patterns, staff productivity, attrition rates, and resource allocation. Conducts call pattern forecasting and schedule planning activities to help meet business unit objectives. May recommend operational improvements. Uses analysis results to forecast call arrival and build staffing and scheduling plans to meet business unit goals and objectives. Positions on this level have comprehensive knowledge of the specific discipline or the broader area in which the position operates. Executes specialized projects and activities and typically works according to set principles. Usually generates and initiates own workload and doesn't need instructions or guidelines. Might supervise work of less experienced professionals providing professional expertise and taking responsibility for the end-product. Positions at this level are expected to significantly improve the day-to-day activities/processes. Manages and oversees the implementation of short-term activities within the team. Decisions are of an operational nature within a defined scope. Positions on this level delivers their share of professional responsibilities focusing on professional excellence. Typically manages a team of Individual Contributor co-workers. Be One of Our People: It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. Teleperformance is an Equal Opportunity Employer Job Application Accommodation: If you have questions or need an accommodation for any disability during this application, please contact your local Teleperformance location for assistance.
Related Guides
Related Categories
Related Job Pages
More Analyst Jobs
Financial Analyst - Expense Management
Brighthouse FinancialBrighthouse Financial is an insurance company that is working “to help people achieve financial security.” The company, as an employer, aims to cultivate a focused, inclusive,
Support budgeting and forecasting by analyzing expense-related information, preparing financial reports, and recording journal entries. Collaborate with stakeholders to enhance processes and deliver financial analysis for informed decision-making.
Senior Compensation Analyst
Point32HealthPoint32Health is a leading not-for-profit health organization formed by a merger between Harvard Pilgrim Health Care and Tufts Health Plan. With the mission of
Title: Sr. Compensation Analyst Location: Canton MA Job Description: Who We Are Point32Health is a leading not-for-profit health and well-being organization dedicated to delivering high-quality, affordable healthcare. Serving nearly 2 million members, Point32Health builds on the legacy of Harvard Pilgrim Health Care and Tufts Health Plan to provide access to care and empower healthier lives for everyone. Our culture revolves around being a community of care and having shared values that guide our behaviors and decisions. We’ve had a long-standing commitment to inclusion and equal healthcare access and outcomes, regardless of background; it’s at the core of who we are. We value the rich mix of backgrounds, perspectives, and experiences of all of our colleagues, which helps us to provide service with empathy and better understand and meet the needs of the communities where we serve, live, and work. We enjoy the important work we do every day in service to our members, partners, colleagues and communities. Learn more about who we are at Point32Health. Job Summary The Sr. Compensation Analyst performs a broad range of duties as part of the Compensation team within the People organization. The position plays a key role in ensuring enterprise compensation programs and activities are managed consistently across the organization and align with the organization’s compensation philosophy. Serves as a consultant on compensation matters and works collaboratively with HR partners and business leaders to ensure pay is internally and externally competitive. Job Description DUTIES/RESPONSIBILITIES: - Participates in the design and development of compensation programs, structures and guidelines. Meets with and presents information to senior business leaders and HR partners as needed. - Performs job analyses and develops pay recommendations for assigned business functions, ensuring internal and external equity as well as compliance with applicable company pay policies and federal/state laws. Evaluates job documentation and competitive market benchmarks to support base pay and/or variable pay recommendations. - May collaborate with HR team members and other corporate functions to maintain system or financial information. - Leads assigned components of the year-end compensation processes for annual pay programs. - Other duties and projects as assigned. QUALIFICATIONS Certification and Licensure - CCP certification preferred. Education - Required (minimum): Associate’s degree or equivalent experience - Preferred: Bachelor’s degree Experience - Required (minimum): 3-5 years’ experience in human resources with 3 years’ experience working in a compensation function - Preferred: 5-8 years experience in human resources with 3 years’ experience working in a compensation function SKILL REQUIREMENTS: - Advanced skills in spreadsheet, word processing, email and presentation applications required. Must be able to create pivot tables and advanced formulas. - Manages data effectively to conduct reporting, identify trends, synthesize and draw conclusions, and articulate a plan of action. Must maintain a strong attention to detail. - Proficiency in HR systems. - Requires the ability to work independently as well as cooperatively in a team environment. - Excellent judgment, critical thinking, and decision-making abilities. - Ability to act in a lead capacity managing projects, programs and processes. Takes initiative to identify and propose process improvements. - Must be highly organized and able to manage multiple priorities effectively. - Requires excellent verbal and written communication skills. Excellent presentation skills and proficiency in meeting facilitation. - Must be able to communicate effectively and patiently. Employs active listening and consultative skills and works collaboratively with others to reach mutually beneficial solutions. WORKING CONDITIONS AND ADDITIONAL REQUIREMENTS (include special requirements, e.g., lifting, travel): - Must be able to work under normal office conditions and work from home as required. - Work may require simultaneous use of a telephone/headset and PC/keyboard and sitting for extended durations. - May be required to work additional hours beyond standard work schedule. DISCLAIMER The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Management retains the discretion to add to or change the duties of the position at any time. Salary Range $105,129.98 -$157,694.98 Compensation & Total Rewards Overview The annual base salary range provided for this position represents a range of salaries for this role and similar roles across the organization. The actual salary for this position will be determined by several factors, including the scope and complexity of the role; the skills, education, training, credentials, and experience of the candidate; as well as internal equity. As part of our comprehensive total rewards program, colleagues are also eligible for variable pay. Eligibility for any bonus, commission, benefits, or any other form of compensation and benefits remains in the Company's sole discretion and may be modified at the Company’s sole discretion, consistent with the law. Point32Health offers their Colleagues a competitive and comprehensive total rewards package which currently includes: - Medical, dental and vision coverage - Retirement plans - Paid time off - Employer-paid life and disability insurance with additional buy-up coverage options - Tuition program - Well-being benefits - Full suite of benefits to support career development, individual & family health, and financial health For more details on our total rewards programs, visit https://www.point32health.org/careers/benefits/ We welcome all All applicants are welcome and will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Scam Alert: Point32Health has recently become aware of job posting scams where unauthorized individuals posing as Point32Health recruiters have placed job advertisements and reached out to potential candidates. These advertisements or individuals may ask the applicant to make a payment. Point32Health would never ask an applicant to make a payment related to a job application or job offer, or to pay for workplace equipment. If you have any concerns about the legitimacy of a job posting or recruiting contact, you may contact TA_operations@point32health.org
Bankruptcy Legal Analyst
9fin9fin is self-described as a leading platform providing everything needed to analyze credit and win mandates, empowering finance professionals with data-driven i
Title: Bankruptcy Legal Analyst Location: New York-NY Work Type: Hybrid, Full Time Department: Distressed Job Description: About 9fin 9fin is the AI platform powering global debt markets — the world’s largest asset class at over $145 trillion. Debt markets are vast, global, and mission-critical, yet still run on fragmented data, PDFs, and manual workflows. 9fin replaces this broken infrastructure with a single platform that centralises proprietary credit data, deep analysis, and high-value workflows across global markets. Today, 9fin powers teams at 300+ blue-chip institutions worldwide, including global banks, asset managers, private equity firms, law firms, and advisors. The business is scaling at exceptional speed, with rapid expansion in the US and best-in-class retention driven by deep workflow adoption. We’re at a defining inflection point. With proven product-market fit and strong, global market pull, 9fin is accelerating toward becoming the category-defining platform for debt markets worldwide. The role 9fin is looking for an expert legal analyst to cover Chapter 11 bankruptcies and the US distressed debt market. If you’re a lawyer with extensive experience in distressed debt and restructuring and a knack for decoding and explaining this complex market, we want to work with you! What you'll work on Every day is different, but here’s an example of the kind of things you’ll work on: - Breaking news — You’ll help our team with real-time coverage of bankruptcy hearings, and summaries/analysis of all important filings within a bankruptcy docket - Deep-dive reports — You’ll produce detailed reports covering the many technical aspects of complex restructuring cases on specific distressed situations, often collaborating with journalists and analysts - Generating ideas — You’ll provide a consistent stream of new ideas, whether that’s identifying new situations to cover, or thinking up new ways to cover them About you This role will be a great fit if you are: - Experienced — 3+ years working as part of an established corporate restructuring practice, or equivalent clerkships under a bankruptcy judge - An exemplary communicator — Clear and concise in written and verbal language, and able to explain complex ideas in simple terms - A team player — Can work with other experts in the 9fin content team to produce market-leading reports - Detail-oriented — Thrives on digging into the intricacies of specific cases and individual credits - Knowledgeable — Has a deep understanding of and appreciation for the US Bankruptcy Code Our benefits We’re a scaling start up and we enjoy sharing our success, when the company succeeds, we always reinvest that in our people. We also offer huge amounts of responsibility, an abundance of opportunity for growth and a platform to truly excel. Financial & Insurance - Competitive Salary: $250,000-$275,000 - Equity options - 401(k) (9fin pay 3%, employee contributions are uncapped) - Private Health Insurance, with Dental and Vision - Paid sick leave - Disability Insurance (New York) - Commuter Benefit Time off - 25 vacation days per year - Local public holidays - Hybrid working model, to allow you the flexibility to decide how, where and when you do your best work - Work abroad for up to 3 months a year - 1 month paid sabbatical after 5 years of service - Enhanced parental leave & flexible working arrangements available Training & Culture - Professional learning and development budget - Bi-annual team socials - Summer and Winter company social events 9fin is an equal opportunities employer At 9fin we are dedicated to building and promoting a fair and inclusive workplace where everyone can reach their full potential and truly belong. We recognize that building diverse teams enables a more creative and productive environment. If you’re excited about this role but your experience doesn’t perfectly align with the job description, we encourage you to apply anyway. You might just be who we’re looking for — either for this role, or perhaps another.
Title: viEval Systems Analyst (Temp) Location: Philadelphia, Pennsylvania Full time job requisition id R3625 Job Description: Morgan, Lewis & Bockius LLP, one of the world’s leading global law firms with offices in strategic hubs of 2-commerce, law, and government across North America, Asia, Europe, and the Middle East, is seeking to hire an viEval Systems Analyst. Reporting to the Senior Manager of HR Systems and Analytics, the HR Systems Analyst coordinates and manages the Firm’s human resource information systems to ensure end user productivity and efficiency. The viEval Systems Analyst analyzes the business needs of the Human Resources function and provides recommendations for the use of technology in supporting those needs (from the suite of firm applications). Activities include responsibility in the following areas: human resource systems analysis and related activities, system configuration, administration, report development, process re-engineering, testing and training. This role serves as a liaison between the Firm Information Technology department and the end‑user (HR) community. This position can sit in most U.S. offices with a hybrid in-office/remote working schedule. This is a temporary opportunity, with the possibility of transitioning to a full-time role. Key responsibilities include: Business Needs Support/Process Re-engineering - Consults with Firm HR department teams to evaluate their needs and to provide technology solutions. - Analyzes the business needs of the department and recommends appropriate applications to support those needs. - Conducts workflow analysis. - Identifies, recommends, and implements innovative business system processes and procedures to improve efficiency considering system capabilities, system capacity and limitation, operating time, and desired results. - Makes “best practice” recommendations to ensure optimal use based on knowledge of firm processes and technology. - Conducts process design and gap analysis, functional system design and system configuration. - Provides overall project management for select HRIS initiatives. System Analysis/Management - Plans and manages the configuration of performance evaluation (databases); administers and supports the performance evaluation application for attorneys and legal staff (viEval). - Evaluates system functionality versus business needs; recommends and implements application solutions or alternate methods to meet business requirements. - Teams with Information Technology to develop and implement new or enhanced technology (e.g., interfaces, outsourced vendor arrangements, system integration) and manages service and support. - Prepares test plans/scripts; executes test scripts; oversees and supports user acceptance testing and training. - Develops user procedures, guidelines, and documentation. - Assists with software implementation and upgrades as necessary. System Support - Provides support for HR performance management system (viEval) including, but not limited to, researching and resolving application issues, unexpected results or process flaws. - Coordinates with Firm IT to resolve application issues. - Assists end-users and clients on technology related issues. - Serves as Performance Management (viEval) System Administrator and provides end user support and training. Administration/Report Development - Administers and supports the evaluation application. - Designs and delivers complex ad-hoc reports with available tools (viEval) using advanced query techniques; provides analysis and interpretation of report data as required. Experience and qualifications: - Bachelor's degree (B. A.) from four-year college or university. - Minimum 5 years of experience of related HRIS and viEval experience in a professional services industry. - Aderant viDesktop or viEval is required. - Workday HCM is preferred. - SQL, MS-Office (MS Word, PowerPoint, Excel), iManage, Adobe Reader, Visio and MS-Project - This position requires excellent verbal and written communication skills (including grammar and punctuation), as well as strong organizational skills and attention to detail. - The successful candidate will possess effective problem solving and time management skills, ability to multitask, independent decision-making, discretion, and judgment. - Self-motivated with a focus on driving results and strong sense of accountability. - Proven record of setting delivery commitments and meeting expectations. - Ability to critically think and have an analytical mindset with a strong ability to identify, troubleshoot, and resolve system issues. - Ability to manage multiple, high priority tasks and adjust to shifting priorities, while meeting deadlines. - Must be self-motivated and able to work independently as well as on a team. - Demonstrated ability to quickly adapt and learn new systems and processes through instruction, guided training, and self-training. Qualified candidates must apply online by visiting our website at www.morganlewis.com and selecting “Careers.” #LI-Hybrid For positions in Washington DC the salary range for this job posting is: $84,200.00- $134,600.00 For positions in New York, NY, and San Francisco, CA, the salary range for this job posting is: $91,500.00- $146,325.00 For positions in Chicago the salary range for this job posting is: $80,500.00- $128,800.00 For positions in Los Angeles, CA, Century City, CA, and Orange County, CA, the salary range for this job posting is: $87,800- $140,450. The base salary or hourly wage range for this position will be determined during the interview process and will vary based on multiple factors, including but not limited to prior experience, relevant expertise, current business needs, and market factors. The final salary or hourly wages offered may be outside of this range based on other reasons and individual circumstances. Additionally, salary or hourly wages may be only part of the total compensation package. The total compensation package for this position may also include a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired, the employee will be in an "at-will position" and the firm reserves the right to modify base salary (as well as any other discretionary payment or compensation or benefit program) at any time, including for reasons related to individual performance, firm or individual department/team performance, and market factors. Morgan, Lewis & Bockius LLP is committed to equal employment opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities. We value inclusion and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, veteran status, gender identity, genetic information, or any other characteristic protected by federal, state, or local law. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment qualified applicants with arrest and conviction records. California Applicants: Pursuant to the California Consumer Privacy Act, the following link contains the Firm's California Consumer Privacy Act Privacy Notice for Candidates which explains the categories of personal information that we collect and the purposes for which we use such personal information. Morgan, Lewis & Bockius, LLP reasonably accommodates applicants and employees who need them to perform the essential functions of the job because of disability, religious belief, or other reason protected by applicable law. If hired, your employment relationship with the firm will be on an "at-will" basis, meaning that the firm may modify the terms and conditions of your employment at any time, and that either you or the firm will be free to end the relationship at any time with or without cause and with or without advance notice, although reasonable notice would be expected.


