The Opportunity We are hiring our first Customer Success Lead, with a core focus on content implementation and onboarding at scale. You will own the end-to-end process of getting hospitals and healthcare teams live on Eolas: working directly with hospital departments and system level stakeholders to ingest, structure, and deploy their internal content onto the platform as quickly and smoothly as possible. Initially, this is a very hands-on role. You will be uploading content, creating team spaces, working directly with customers, and solving messy real-world problems. Over time, you will design and build the repeatable systems, tooling, and playbooks that allow us to scale this process to millions of departments globally. If you enjoy building something from scratch, working closely with customers, and turning complexity into simple, scalable processes, this role is for you. What You’ll Do Customer Onboarding & Implementation - Lead the onboarding and implementation of Eolas for new hospital customers - Work directly with hospital departments and central teams to collect, upload, and organise policies, procedures, and internal content - Configure team spaces, access controls, and content structures to reflect real clinical workflows - Act as the primary point of contact during the implementation phase, ensuring customers go live quickly and confidently Content Operations & Management - Upload, manage, and maintain large volumes of clinical and operational content - Ensure content is structured, searchable, and aligned with best practices for discoverability and safety - Help customers rationalise and improve their content where needed, not just migrate it - Support ongoing updates, governance, and content lifecycle management post go-live Building Scalable Systems - Design and document repeatable onboarding and content ingestion processes - Identify bottlenecks, manual steps, and opportunities for automation - Work closely with product and engineering to improve tooling for content ingestion, management, and governance - Build playbooks, templates, and frameworks that allow Customer Success to scale globally Customer Success Leadership - Be the founding member of the Customer Success function - Shape how we define success, onboarding metrics, and implementation timelines - Influence future hires, team structure, and long-term Customer Success strategy - Act as the voice of the customer internally, feeding insights back into product and roadmap decisions Who We’re Looking For You don’t need to tick every box, but most of these should sound like you. Experience - Significant experience in customer success, implementation, onboarding, or professional services roles - Technology focused - you’re technology obsessed and recognise the value AI has to streamline processes and you’re activity using AI tooling in your day to day work flows - Proven track record of implementing complex SaaS platforms - Experience working with content-heavy systems (knowledge bases, document management systems, CMS, intranets, or similar) - Experience working with healthcare organisations, hospitals, or regulated environments is a strong advantage Skills & Attributes - Comfortable being hands-on and detail-oriented while also thinking strategically - Able to manage complex stakeholders and guide customers through change - Strong organisational skills with the ability to manage multiple implementations in parallel - Process-driven mindset with a passion for building scalable systems - Clear communicator who can work effectively with clinicians, administrators, engineers, and founders - Enjoys ambiguity and early-stage environments where you help define the role as you go How to Apply If you’re excited by the challenge of scaling complex implementations, enjoy working directly with customers, and want to build something that truly matters in healthcare, we’d love to hear from you, please apply directly on our website here. Why join Eolas Medical This is not a normal customer success role. You will help define how AI is safely used in front line healthcare. You will work with a small team of clinicians and engineers who care deeply about both product quality and patient outcomes. You will join at the moment we move from a lean, scrappy team of seven to a scaled organisation with real resources behind it. You will be the person who shapes how Eolas Medical builds the CX function for years to come.

Field Implementation Manager Location: Remote (U.S. or Canada, near a major airport) About Numa Numa is the fastest-growing automotive software company on the Inc. 5000 list for three years running. We’re transforming how dealerships operate by bringing AI into every customer interaction - from answering calls to improving service responsiveness. Backed by Google, Threshold, Costanoa, Mitsui, and Touring Capital, we’ve raised $50M and are scaling fast. The Role As a Field Implementation Manager, you’ll be the spark that brings Numa’s AI-powered platform to life inside dealerships across North America. You’ll spend most of your time on-site launching Numa - training staff, solving real-time challenges, and setting teams up for long-term success. This isn’t a behind-the-desk job. You’ll be part trainer, part problem-solver, part motivator — showing dealership teams the value of using Numa every day and making sure our solution sticks. You’ll also be the bridge between the field and our internal teams, sharing insights that shape how we scale onboarding and rollout. What You’ll Do - Lead onsite go-lives and ensure smooth, successful launches - Train dealership staff across roles with clear, hands-on, and engaging sessions - Partner with dealership leaders to highlight the long-term business value of Numa - Document launch outcomes and transition accounts to our Performance Architect team - Share field insights with Sales, Product, and Customer Success to improve onboarding and customer experience What We’re Looking For - 1+ years of customer-facing experience in training, onboarding, service, or support (internships/part-time welcome) - Strong communication and presentation skills; able to command a room and adapt to any audience - Tech-savvy, quick to learn new systems and tools - High emotional intelligence; able to build trust quickly in fast-paced environments - Excited to travel ~3 weeks per month across the U.S. and Canada (must live near a major airport) Bonus points for: - Experience with SaaS, automotive, or phone systems Why Join Numa - Competitive compensation package starting at $78,000, including equity - Flexible PTO - Health, dental, and vision benefits - 401(k) plan - Career growth opportunities in a fast-growing, innovative company - Be part of an industry leader named the #1 fastest-growing AI Automotive company by Inc. 5000 At Numa, you’ll have the chance to represent game-changing technology in an industry that’s ready for innovation. If you love being in the field, thrive on solving problems in real time, and want to make an impact at a high-growth company, we’d love to hear from you.

Implementation Manager Location: Remote (U.S. or Canada, near a major airport) About Numa Numa is the fastest-growing automotive software company on the Inc. 5000 list for three years running. We’re transforming how dealerships operate by bringing AI into every customer interaction - from answering calls to improving service responsiveness. Backed by Google, Threshold, Costanoa, Mitsui, and Touring Capital, we’ve raised $50M and are scaling fast. The Role As a Implementation Manager, you’ll be the spark that brings Numa’s AI-powered platform to life inside dealerships across North America. You’ll be launching Numa - training staff, solving real-time challenges, and setting teams up for long-term success. You’ll be part trainer, part problem-solver, part motivator — showing dealership teams the value of using Numa every day and making sure our solution sticks. You’ll also be the bridge between our customers and our internal teams, sharing insights that shape how we scale onboarding and rollout. What You’ll Do - Customer Onboarding: Lead the onboarding process for new clients, ensuring a smooth and efficient implementation of Numa's communication solution. - Customization: Collaborate with customers to understand their unique needs and customize the Numa platform to align with their specific requirements. - Consultation: Advise customers on industry best practices to align their business to Numa’s software. - Training: Provide comprehensive training to customers on how to use Numa’s software tailoring practices to each dealership's unique needs. - Troubleshooting: Troubleshoot technical issues that may arise during the implementation process, working closely with dealership personnel to provide timely resolutions. - Documentation: Maintain detailed documentation of client goals to ensure a seamless transition from sales to implementation and implementation to Customer success establishing long-term customer success. - Collaboration: Create and own internal and customer-facing projects while inspiring high customer success across the company, shaping a culture of customer success. What We’re Looking For - 3+ years proven experience in client onboarding and implementation, with a preference for candidates with a background in SaaS or technology-related environments - Strong preference for candidates with hands-on experience implementing or configuring business phone systems (VoIP, SIP, call routing, IVR, or telephony integrations) - Strong communication and presentation skills; able to command a room and adapt to any audience - Tech-savvy, quick to learn new systems and tools - High emotional intelligence; able to build trust quickly in fast-paced environments - A desire for continuous learning and improvement, staying aware of industry trends and best practices. Bonus points for: - Experience with SaaS, automotive, or phone systems Why Join Numa - Competitive compensation package starting at $78,000, including equity - Flexible PTO - Health, dental, and vision benefits - 401(k) plan - Career growth opportunities in a fast-growing, innovative company - Be part of an industry leader named the #1 fastest-growing AI Automotive company by Inc. 5000 At Numa, you’ll have the chance to represent game-changing technology in an industry that’s ready for innovation. If you thrive on solving problems in real time, and want to make an impact at a high-growth company, we’d love to hear from you!

At Little Pixies Studios, we don’t just hire for open roles. We hire for impact. If you’re exceptional at what you do and align with our core values: Competitive Greatness, Sincere Candour, and Unimpeachable Character, we want to hear from you. We’re looking for a GoHighLevel Implementation Specialist who is technical with strong visual design skills to build conversion-focused websites, funnels, and automated workflows for B2C campaigns. You’ll work from proven internal examples, extend them, and ensure every build looks great, reads clean, and is tagged correctly for attribution. This is a freelance, hourly, per-project engagement, with ongoing work as needed. Let’s build something magical! Role: - Build and customise GoHighLevel websites and funnels with on-brand visual design: page layouts, typography, spacing, and responsive behaviour. - Configure automated workflows: triggers, pipelines, email sequences, calendars, forms, and contact management. - Design and implement page sections and reusable components that align with our brand look and feel. - Draft or refine B2C emails using our templates; collaborate with the team for final copy where needed. - Set up campaign infrastructure for giveaway projects: UTM parameters, source/medium/campaign capture, lead attribution. - Implement clean tagging, custom fields, and segmentation so contacts flow correctly into pipelines. - QA every build across devices, document the setup, and prepare for CTO sign-off. - Collaborate in Google Workspace and track tasks in Jira; keep assets tidy and reproducible. - Report directly to the CTO. Requirements: - GoHighLevel power user: websites, funnels, automations, calendars, forms, contact objects. - Strong visual design sensibility: layout, hierarchy, typography, colour, spacing; mobile-first execution. - 2+ years experience and/or 5+ shipped GoHighLevel projects you can show (URLs or screenshots). - Solid email build skills in GHL (templates, variables, deliverability basics). - Comfortable with UTM conventions, attribution, consistent tagging schemes. - Clear written communication; concise documentation of workflows and settings. - Tools: Google Workspace proficiency; Jira for task management. - Nice to have: CSS/HTML experience; basic asset prep in Canva or similar. Results: - Launch-ready, on-brand GoHighLevel sites and funnels that pass CTO QA and meet spec. - Clean attribution: reliable UTM capture and consistent tagging powering accurate segments and pipelines. - Automated workflows that deliver the right emails to the right segment at the right time. - Giveaway campaign builds delivered on time with clear implementation notes and handover docs. - Tidy project structure, consistent naming, and versioned assets in Google Drive. - Reduced manual fixes post-launch and measurable improvements in lead flow quality. Location: Fully Remote Little Pixies Core Values: Competitive Greatness Be at your best when your best is needed. Enjoyment of a hard challenge. Those who have the drive to constantly improve, the superior intellect and long term commitment to see incremental improvements become compounding returns. Sincere Candour Have the self awareness to accurately perceive and communicate hard truths that improve others and self, the courage to do so, and the humility to accept them, even when it hurts. Nothing great can be built without feedback: internally or externally. Unimpeachable Character Be the type of person with whom people are always proud to associate, personally and professionally. We look for true alignment of thoughts, words, and actions towards a goal worth pursuing. This is an independent contractor Role