• Present Snowflake technology and vision to executives and technical contributors at prospects and customers • Work hands-on with prospects and customers to demonstrate and communicate the value of Snowflake technology throughout the sales cycle • Immerse yourself in the ever-evolving industry, maintaining a deep understanding of competitive and complementary technologies and vendors • Collaborate with Product Management, Engineering, and Marketing to continuously improve Snowflake’s products

• Build and ship real solutions • Design and implement workflows, agents, and integrations on Wand for live customer scenarios (not just demo toys). • Turn one-off builds into reusable patterns: templates, starter kits, and internal tools other CEs/SEs can reuse. • Own technical quality: performance, reliability, and auditability of what you ship. • Lead technical validation (“Proof-to-Contract”) Help customers frame clear technical hypotheses: what needs to be proven (accuracy, coverage, latency, safety) for them to buy. • Design lightweight proofs, benchmarks, and evals that credibly answer, “Does this actually work for our data and process?” • Set up simple measurement for before/after: time saved, error reduction, or volume handled. • Support pre-sales and pilots Partner with Sales to shape and deliver believable demos and pilots that showcase Wand’s differentiators (agentic workflows, governance, complex document workflows, etc). • Adapt and extend our demo environments rather than rebuilding from scratch each time. • Join customer calls to explain how things work under the hood and handle deep technical questions. • Drive onboarding, adoption, and expansion Help design and run onboarding plans: initial workflows, training sessions, office hours, and enablement for power users. • Instrument your solutions for usage and value (DAU/WAU, agent-hours, workflow runs) and use this data to guide iteration. • Partner with Customer Success to identify new use cases and turn proven workflows into broader rollouts. • Handle issues with urgency Debug and triage customer-facing issues, working closely with core Engineering when needed. Provide clear, customer-ready explanations, workarounds, and follow-ups. • Feed recurring issues back into platform fixes, docs, and playbooks. • Build the CE toolbox and playbooks Contribute Python scripts, API workflows, and reference architectures that show “the Wand way” to build. Document patterns for common use cases (e.g., contract review, research copilots, support augmentation) so the next deployment is faster. Help define and refine internal CE rituals: intake criteria, pilot checklists, and demo/pilot templates.

• Lead end-to-end onboarding projects for new clients, ensuring timely and successful transitions into managed services • Assess client environments, including infrastructure, networks, and cloud systems, to identify risks, gaps, and optimization opportunities • Design and implement Microsoft 365 environments (Exchange Online, SharePoint, Teams, OneDrive) • Deploy and manage Microsoft Azure resources including virtual machines, networking, storage, and identity services • Migrate users, data, and workloads to Microsoft 365 and/or Azure platforms • Configure and support Azure Active Directory (Entra ID), including identity synchronization, conditional access, and security policies • Evaluate and implement network infrastructure including firewalls, switches, VPNs, and wireless solutions • Document onboarding processes, client environments, and configurations thoroughly • Collaborate with internal teams (Service Desk, NOC, Security) to ensure seamless handoff post-onboarding • Provide technical guidance and best practices to clients during onboarding engagements • Identify opportunities for service improvement, standardization, and automation

• Identify, build, and demonstrate Smartsheet solutions that solve specific customer problems • Lead technical sales engagements, collaborate closely with sales teams to identify customer requirements, summarize challenges, design solutions, and provide technical guidance that demonstrates the value of Smartsheet's offerings • Conduct discovery sessions to uncover business processes and challenges to inform the sales and solution delivery strategy • Partner with Sales, Product, Customer Success, and Professional Services teams to provide a great overall customer experience and drive revenue growth • Grow and maintain knowledge for all Smartsheet products, services, and competitors • Participate in cross-functional and department-wide projects that support strategic initiatives • Provide feedback to Product teams to ensure that our solutions continue to align with customer needs • Periodically travel to customer sites as a technical subject matter expert • Support other duties as assigned