Department: Growth Reports To: Senior Sales Solution Engineer Location: UK or Iceland Job Type: Full-time Travel Requirements: Up to 20% travel Do you want to work in a supportive environment where people believe in innovating through experimentation and research? Do you love to travel and want to have an impact on the future of the travel sector by working closely with industry leaders? Then you might be in the right place. With the multi-day sector catching up with increasing demand, as an established travel technology company that has over 14 years of experience in the field, our team is and will be growing. Role Overview: With travellers expecting personalised, fast, and seamless digital experiences it puts greater pressure on tour operators to scale efficiently. The role of technology in driving growth has become critical. As part of the Commercial Team, the Solution Engineer plays a key role in guiding prospects and customers in adopting modern travel technology to improve performance, enhance customer experience, and support scalable growth. You will contribute directly to deal strategy and customer acquisition, partnering closely with the sales team to progress opportunities. You will design and present tailored solutions, ensuring they align with customer requirements and can be delivered within Kaptio’s platform capabilities. This includes understanding technical needs, defining integrations, and supporting a smooth transition into implementation. Acting as a trusted advisor throughout the sales journey, you will combine business insight with technical expertise to design effective solutions, deliver compelling demonstrations, and ensure alignment between customer goals and our product offering. Your work will directly contribute to successful deals and long term customer partnerships. - Strong experience in pre-sales and solution architecture within the Salesforce ecosystem. - Experience in the travel industry, with an understanding of relevant business models and workflows. - Strong communication and presentation skills, with the ability to explain complex technical concepts to non technical and C suite audiences. - Clear understanding of the sales process and ability to support deal progression in a fast paced environment. - Ability to translate business requirements into commercially viable solutions. - Experience designing and integrating solutions, including working with APIs and system architecture principles. - Strong stakeholder management skills across business and technical audiences. - Ability to work collaboratively while taking initiative and driving outcomes. Desirable Skills - Experience contributing to proposals, RFP responses, or solution documentation. - Relevant certifications and a degree in Information Technology or a related field. - Customer Engagement: Lead and support prospect engagements as the technical expert during pre-sales. Deliver effective product demonstrations, ask the right questions to uncover underlying business challenges, and translate requirements into solution direction. - Customer Guidance: Help stakeholders understand the strategic value of partnering with Kaptio. Use insight and technical expertise to move conversations beyond immediate fixes toward decisions that support growth, efficiency, and long term advantage. - Solution Architecture: Design and present tailored solutions aligned to customer requirements, leveraging a strong understanding of product capabilities and integration options. Address technical questions and objections with confidence. - Technical Demonstrations: Develop and deliver tailored demonstrations that clearly communicate value and align with deal strategy. - Sales Enablement: Support the Commercial Team with technical expertise, strengthening proposals and helping progress opportunities through the sales cycle. - Cross-Team Collaboration: Work closely with Product, Engineering, Customer Delivery, and leadership to ensure solutions are viable and can be successfully implemented. Provide clear documentation to support handover. - Feedback Loop: Capture and synthesise customer insights to inform product development and improve the sales process. Work Environment This role requires travel to meet with customers, partners, and internal teams. A flexible approach is expected, including remote working and participation in meetings outside standard hours. Why Join Kaptio? - Play a pivotal role in scaling a proven travel technology platform. - High impact, high ownership role with direct influence on company growth. - Collaborative, international team with strong product-market fit. - Competitive compensation package. - Flexible, remote-first working environment with a strong focus on work–life balance.

Role Description We are seeking a highly skilled Solutions Architect to join our BPaaS (Business Process as a Service) technology team. The Solutions Architect will be responsible for designing, integrating, and optimizing cloud-native solutions across our BPaaS environment. This role requires deep expertise in cloud platforms, DevOps practices, middleware integration (Informatica, MuleSoft, or Edifecs), and strong network/security design to ensure scalable, secure, and compliant solutions that align with client and program requirements. Key Responsibilities - Architecture & Design - Define and maintain the overall architecture blueprint for the BPaaS environment, ensuring scalability, security, and performance. - Design and implement integration patterns using middleware gateways (Edifecs, Informatica, MuleSoft) to support enterprise connectivity. - Translate business and technical requirements into detailed architecture and solution designs. - Cloud & DevOps Enablement - Lead adoption and optimization of cloud-native services (Azure, AWS, or GCP) for application hosting, integration, and data services. - Partner with DevOps teams to establish CI/CD pipelines, infrastructure as code (IaC), and automated deployment strategies. - Implement high-availability, disaster recovery, and capacity planning solutions. - Integration & Middleware - Oversee configuration and performance optimization of integration gateways (e.g., Edifecs XEngine/IG, MuleSoft API Gateway, Informatica). - Collaborate with internal and external teams to ensure smooth partner-to-partner and system-to-system integrations. - Define governance standards for APIs, data exchange, and message transformation. - Network & Security - Provide guidance on enterprise network architecture, including routing, VPN, and firewall design. - Ensure compliance with HIPAA, SOC2, and other regulatory standards by embedding security best practices into solution design. - Partner with InfoSec to implement identity/access management, encryption, and monitoring frameworks. - Stakeholder Engagement - Collaborate with business, technical, and vendor stakeholders to align solution designs with program objectives. - Present architectural options and recommendations to leadership and client teams. - Provide mentorship and technical guidance to development, infrastructure, and operations teams. Qualifications - Bachelor’s or Master’s degree in Computer Science, Engineering, or related field OR 10-15 years of progressive IT architecture/solution design experience in lieu of a degree. - 8+ years of IT architecture and solution design experience, including 3+ years in cloud and BPaaS environments. - Hands-on experience with middleware/integration tools (Informatica, MuleSoft, Edifecs). - Strong background in DevOps, CI/CD, IaC (Terraform, Ansible, etc.). - Proven experience in network architecture, VPNs, load balancers, firewalls, and enterprise connectivity. - Security architecture experience (IAM, encryption, audit logging) highly desirable. Skills & Competencies - Deep understanding of cloud architectures (Azure, AWS, or GCP). - Expertise in middleware/API management platforms. - Strong knowledge of networking protocols and enterprise integration patterns. - Familiarity with regulatory and compliance frameworks (HIPAA, SOC2, HITRUST). - Excellent communication and stakeholder management skills. - Ability to operate in a fast-paced, multi-vendor environment. Preferred Qualifications - Experience with Edifecs middleware suite (XEngine, IG, TM). - Background in healthcare payer systems or BPaaS environments. - Certifications: AWS Solutions Architect, Azure Solutions Architect Expert, etc.

As an Enterprise Sales Engineer, you will provide technical expertise through sales presentations, product demonstrations, and supporting technical evaluations (POVs). Sales Engineers help qualify and close opportunities with customers and partners and have a voice with the product team to help prioritize features based on input from customers, competitors, and partners. What You’ll Do: - Partner with the Sales team to articulate the overall Datadog value proposition, vision and strategy to customers - Own technical engagement with customers during the trial phase. Communicate Datadog’s value based on activities and work with customers on any identified issues or concerns to successful conclusion - Technically close complex opportunities through advanced competitive knowledge, technical skill, and credibility - Deliver product and technical briefings / presentations to potential clients - Maintain accurate notes and feedback in CRM regarding customer input both wins and losses - Proactively engage and communicate with customers and Datadog business/technical teams regarding product feedback and competitive landscape Who You Are: - Passionate about educating customers on observability risks that are meaningful to their business, and able to build and execute an evaluation plan with a customer - Someone with strong written and oral communication skills. This role requires an ability to understand and articulate both the business benefits (value proposition) and technical advantages of our offering - Hungry to learn new technologies and tools - Someone with a minimum of 3+ years in a Sales Engineering or DevOps Engineering role - Able to sit up to 4 hours, traveling to and from client sites - Able to travel via auto, train or air up to 45% of the time Bonus points if you have: Experience with LinuxExperience with Python developmentKnowledge of Kubernetes & kubectlExperience with AWS, GCP and/or Azure Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply. #LI-Hybrid About Datadog: Datadog (NASDAQ: DDOG) is a global SaaS business, delivering a rare combination of growth and profitability. We are on a mission to break down silos and solve complexity in the cloud age by enabling digital transformation, cloud migration, and infrastructure monitoring of our customers’ entire technology stacks. Built by engineers, for engineers, Datadog is used by organizations of all sizes across a wide range of industries. Together, we champion professional development, diversity of thought, innovation, and work excellence to empower continuous growth. Join the pack and become part of a collaborative, pragmatic, and thoughtful people-first community where we solve tough problems, take smart risks, and celebrate one another. Learn more about #DatadogLife on Instagram, LinkedIn, and Datadog Learning Center. Equal Opportunity at Datadog: Datadog is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our Candidate Legal Notices for your reference. Datadog endeavors to make our Careers Page accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please complete this form. This form is for accommodation requests only and cannot be used to inquire about the status of applications. Privacy and AI Guidelines: Any information you submit to Datadog as part of your application will be processed in accordance with Datadog’s Applicant and Candidate Privacy Notice. For information on our AI policy, please visit Interviewing at Datadog AI Guidelines.

• own the technical sales cycle across the UK and assisting in EMEA • operate as the owner of their territory – a strategic technical partner to Sales • architect solutions • write code to prove a point • close business