• New client acquisition and market engagement • Identify and pursue new business opportunities for data-related services in the market. Build relationships with potential clients, understanding their data management, data modernization, data migration, data governance needs and challenges. • Develop compelling proposals and presentations to win new accounts. • Represent the organization at industry events, conferences, and networking opportunities to showcase expertise in data management. • Build client relationship and expand opportunities. • Work closely with existing clients to address ongoing delivery related priorities. • Understand evolving data requirements & challenges. • Continuously mine new opportunities to expand the relationship and deliver higher value to clients. • Guide clients on their data strategy and data transformation roadmap. • Help clients in defining a clear Data Strategy and roadmap aligned with the clients' business objectives and technical needs. • Serve as an advisor, addressing key questions, developing assets, managing data domains, and identifying resource needs. Drive the adoption of data strategy, standards, governance, and culture, ensuring sensitivity to organizational dynamics. • Oversee Data Integration of various data sources, ensuring that data is collected, processed, and made available in a structured manner. • Define policies for effective data collection, storage, analysis, and security. Maintain compliance with legal standards for data protection and privacy. • Data Solution Design and Strategy to address client’s data opportunities. • Collaborate with cross-functional teams to design innovative data management solutions tailored to client requirements. • Define strategies for data governance, integration, quality assurance, and security to address client challenges effectively. • Ensure proposed solutions align with industry standards and regulatory requirements (e.g., GDPR, CCPA).

• Oversee and support the daily operations of all revenue cycle functions, including but not limited to billing, follow-up and collections, cash posting, denial management, and credit balance reviews. • Establish and maintain departmental policies and procedures. • Communicate relevant information to other departments. • Establish controls and review mechanisms to ensure procedures are being followed correctly. • Develop, redesign, and monitor key performance indicators including payer mix, A/R, collection rates, adjustments, bad debt write off, estimated collections, appeal success rates, and other requested parameters. • Serves as the subject-matter expert on regulatory, compliance, and legal requirements associated with medical billing and CMS. • Ensures compliance with relevant regulations, standards, and directives from regulatory agencies and third-party payers. • Develops and maintains internal controls to target revenue recovery throughout the organization by identifying charge capture, coding, and reimbursement problems, then recommending/implementing solutions. • Oversees the integration of acquired practices’ revenue cycle system into organization’s legacy RCM application. • Monitor A/R effectively and ensure aging categories are within established goals and national benchmarks and verifies collection processes are being followed. • Responsible for maximizing the collection of medical services payments and reimbursements from patients, insurance carriers, financial aid, and guarantors. • In conjunction with operations, reviews and enhances insurance verification, coding review, billing, collection, and payment posting processes for efficiency and best practices.

• Full accountability for the development and lifecycle management of customer-facing platforms • Establish and enforce elite engineering standards, including CI/CD, DevSecOps, and automated testing • Partner closely with Portfolio Governance and Business Stakeholders • Own the Application, Platform, and Technical Architecture functions • Direct the end-to-end release management lifecycle • Proactively manage the technical health of the portfolio • Drive the pragmatic adoption of emerging technologies • Champion the operational resilience of the application portfolio

• Responsible for distribution strategies as they pertain to both Corporate Markets and Tax-Exempt markets. • Management of the consultant relationship management, TPA Relationship team, and RFP team, as well as driving growth strategies with key intermediaries. • Manages day-to-day activities Consultant Relations, TPA, Broker Dealer, Advisor Concierge Support and Intermediary Reporting teams. • Identify key retirement distribution partners to negotiate with and develop business plans aimed at growing opportunity volumes and increasing close rates and sales success across all intermediary channels. • Develop, maintain and distribute executive level reporting on opportunities, advance rates and win rates across all intermediary channels. • Assess metrics and embody ownership of driving thought leadership opportunities, product development and partner on sales strategies to drive further new business success in Voya’s Retirement business division. • Collaborate closely with relationship management staff to develop and implement strategy initiatives aimed at client retention. • Oversight of consultant questionnaires aimed at driving quality, product enhancements and attainment of final placements in support of related sales activity. • Improve overall relations with the consultant/intermediary community to drive and influence new business opportunities. • Work closely with Sales and Service business leaders to integrate growth strategies into meetings with key distributors.