• Oversee and support the daily operations of all revenue cycle functions, including but not limited to billing, follow-up and collections, cash posting, denial management, and credit balance reviews. • Establish and maintain departmental policies and procedures. • Communicate relevant information to other departments. • Establish controls and review mechanisms to ensure procedures are being followed correctly. • Develop, redesign, and monitor key performance indicators including payer mix, A/R, collection rates, adjustments, bad debt write off, estimated collections, appeal success rates, and other requested parameters. • Serves as the subject-matter expert on regulatory, compliance, and legal requirements associated with medical billing and CMS. • Ensures compliance with relevant regulations, standards, and directives from regulatory agencies and third-party payers. • Develops and maintains internal controls to target revenue recovery throughout the organization by identifying charge capture, coding, and reimbursement problems, then recommending/implementing solutions. • Oversees the integration of acquired practices’ revenue cycle system into organization’s legacy RCM application. • Monitor A/R effectively and ensure aging categories are within established goals and national benchmarks and verifies collection processes are being followed. • Responsible for maximizing the collection of medical services payments and reimbursements from patients, insurance carriers, financial aid, and guarantors. • In conjunction with operations, reviews and enhances insurance verification, coding review, billing, collection, and payment posting processes for efficiency and best practices.

• Full accountability for the development and lifecycle management of customer-facing platforms • Establish and enforce elite engineering standards, including CI/CD, DevSecOps, and automated testing • Partner closely with Portfolio Governance and Business Stakeholders • Own the Application, Platform, and Technical Architecture functions • Direct the end-to-end release management lifecycle • Proactively manage the technical health of the portfolio • Drive the pragmatic adoption of emerging technologies • Champion the operational resilience of the application portfolio

• Responsible for distribution strategies as they pertain to both Corporate Markets and Tax-Exempt markets. • Management of the consultant relationship management, TPA Relationship team, and RFP team, as well as driving growth strategies with key intermediaries. • Manages day-to-day activities Consultant Relations, TPA, Broker Dealer, Advisor Concierge Support and Intermediary Reporting teams. • Identify key retirement distribution partners to negotiate with and develop business plans aimed at growing opportunity volumes and increasing close rates and sales success across all intermediary channels. • Develop, maintain and distribute executive level reporting on opportunities, advance rates and win rates across all intermediary channels. • Assess metrics and embody ownership of driving thought leadership opportunities, product development and partner on sales strategies to drive further new business success in Voya’s Retirement business division. • Collaborate closely with relationship management staff to develop and implement strategy initiatives aimed at client retention. • Oversight of consultant questionnaires aimed at driving quality, product enhancements and attainment of final placements in support of related sales activity. • Improve overall relations with the consultant/intermediary community to drive and influence new business opportunities. • Work closely with Sales and Service business leaders to integrate growth strategies into meetings with key distributors.

The Vice- President, Technical Operations will report to the Chief Manufacturing and Supply Chain Officer and will be responsible for all technical operations at Kaléo including the Supply Chain Operations, Manufacturing Science and Technology, and Commercial Manufacturing functions.  There will also be strategic responsibilities in leading growth of the manufacturing network and development pipeline, improving overall supply chain resiliency, managing technology transfer, validation and product launch.  The Vice-President will sit on the Kaléo Executive Committee and will participate in Board of Director preparation and meetings as required. Key responsibilities: Lead Supply Chain Operations, MS&T, Manufacturing departments. Ensure activities of the three departments are properly prioritized, harmonized, and executed to support key company strategic objectives Maintain a strong relationship with the Quality function to ensure effective collaboration and decision making for technical operations activities Accountable for the Kaléo Supply Chain Strategy that includes manufacturing capacity, supply chain resiliency, and product supply strategies to meet Development and Commercial requirements. Experience and Qualifications Industry Experience: 15 years of progressive experience in pharmaceutical or medical device manufacturing, with at least 5 years in a senior leadership role overseeing complex operations. Educational Background: Bachelor's degree in engineering, science, or a related technical field. A master’s in business administration or a relevant advanced degree is strongly preferred. Certifications: Relevant industry certifications are a plus.