About the company We’re a software company focused on helping customers succeed with a reliable product and an excellent support experience. We value speed, clarity, empathy, and ownership. Role We’re hiring a Customer Support Specialist to handle tickets, troubleshoot issues, and improve documentation. You’ll be the voice of the customer and help reduce recurring support volume through better workflows and content. Location Remote What you’ll do • Resolve customer questions via email/chat with high quality and speed • Troubleshoot issues, reproduce bugs, and create clear bug reports • Escalate technical issues and coordinate with Engineering/Product • Improve help-center articles, macros, and internal playbooks • Identify patterns and propose product/process improvements What we’re looking for • 1–3 years in SaaS support / technical support / customer success • Excellent written English and structured communication • Strong problem-solving and ownership mindset • Comfortable learning technical concepts and product workflows • Experience with Zendesk/Intercom/Freshdesk (or similar) is a plus Hiring process 1. Intro call 2. Written support scenario exercise 3. Final interview

We are building AI to simulate the world through merging art and science. We believe that world models are at the frontier of progress in artificial intelligence. Language models alone won’t solve the world’s hardest problems – robotics, disease, scientific discovery. Real progress requires models that experience the world and learn from their mistakes, the same way that humans do. And this kind of trial and error can be massively accelerated when done in simulation, rather than in the real world. World models offer the most clear path to general-purpose simulation, changing how stories are told, how scientific progress is made and how the next frontiers of humanity are reached. Our team consists of creative, open minded, caring and ambitious people who are determined to change the world. We aspire to continuously build impossible things and our ability to do so relies on building an incredible team. If you are driven to do the same, we'd love to hear from you. About the role *Open to hiring remote across the west coast — we also have offices in San Francisco and Seattle We're building a tool that makes content creation accessible for everyone, from individual creators to Fortune 500 enterprises. We're looking for an experienced support professional with 3-5+ years in customer-facing technical roles who can hit the ground running. This role requires someone who operates independently, makes sound judgments without constant oversight, and naturally adjusts their communication style based on who they're helping. Our support team operates strategically - you'll handle complex technical issues, consult on creative workflows, and directly impact customer retention and expansion. What you’ll do - Manage customer inquiries across email, chat, Slack, focusing on complex cases requiring human judgment - Provide technical and creative support to enterprise customers via written communication and calls - Investigate technical issues and create detailed bug reports that save engineering time - QA test AI support automation for quality and accuracy - Partner with Customer Success on enterprise implementation and adoption, and collaborate cross-functionally with Product and Engineering teams - Stay current on product updates by actively using Runway - Contribute to knowledge base, documentation, and process improvements - Identify systemic issues from ticket patterns and calls, and proactively suggest improvements and operate autonomously - you know when to escalate vs. own a problem through resolution What you’ll need - 3-5+ years in customer-facing technical roles (support, solutions engineering, CSM, technical account management) - Proven track record handling enterprise customers and complex escalations - History of working autonomously with minimal supervision - Examples of process improvements or systems you've built - Experience with a mix of video editing, content creation, creative workflows, generative AI tools, and/or work at high-growth SaaS companies For your application: During our interview process, you'll have several chances to get acquainted with the Runway product and use all the features our team has built - and that starts now! As part of your application, instead of a cover letter, we ask that you try out the Runway product, specifically build a custom workflow. Build a Custom Runway Workflow: - Sign up for a free Runway account (no payment required) - Review these resources: - Tutorial - Guide - Build a workflow based on your own creative idea or theme. - Your workflow should include at least 3 steps - Think about a real creative problem someone might solve with Runway - Submit in the application: - Screenshot of your completed workflow - Brief description (3-4 sentences): What's your creative concept? What does your workflow accomplish? Who would use this? Note: Free accounts can build workflows but can't run them - that's fine! We want to see your ability to learn the product and think creatively about how customers might use it. Runway strives to recruit and retain exceptional talent from diverse backgrounds while ensuring pay equity for our team. Our salary ranges are based on competitive market rates for our size, stage and industry, and salary is just one part of the overall compensation package we provide. There are many factors that go into salary determinations, including relevant experience, skill level and qualifications assessed during the interview process, and maintaining internal equity with peers on the team. The range shared below is a general expectation for the function as posted, but we are also open to considering candidates who may be more or less experienced than outlined in the job description. In this case, we will communicate any updates in the expected salary range. Lastly, the provided range is the expected salary for candidates in the U.S. Outside of those regions, there may be a change in the range, which again, will be communicated to candidates. Working at Runway Great things come from great teams. We’d love to hear from you. We’re committed to creating a space where our employees can bring their full selves to work and have equal opportunity to succeed. So regardless of race, gender identity or expression, sexual orientation, religion, origin, ability, age, veteran status, if joining this mission speaks to you, we encourage you to apply. More about Runway - Universal World Simulator - GWM-1 - Gen-4.5 - General World Models - Robotics SDK - Conversational Real-time Agents - Runway Studios We're excited to be recognized as a best place to work: Crain's | InHerSight | BuiltIn NYC | INC

Who We Are Arrive Logistics is a leading transportation and technology company in North America, with plans to continue to significantly grow year over year. Our success is a testament to our remarkable team and what we are building together. We’re committed to providing employees with a meaningful work experience and have established an award-winning culture that supports personal and career development in a fun, casual, and collaborative environment. There’s never been a more exciting time to get on board with our rapidly-growing team in Guadalajara, so read on to learn more and apply today! Who We Want The Customer Relations Clerk supports the Customer Relations Specialist team to ensure the Accounts Receivable functions run smoothly. The Customer Relations Clerk works closely with our BizDev, Carrier Sales, and CashApp Teams to provide financial, administrative, and clerical services. What You’ll Do - Collect and process PODs and related documents for invoicing. - Resolve NetSuite invoicing failures and ensure invoices are created timely manner. - Manage emails regarding customer invoicing and billing issues. - Create and distribute invoices to customers daily. - Review and create RMAs for upstream approval. - Navigate, maintain, and upload invoices to customer portals. - Check customer portals for invoice status, resolve rejected items, and update aging notes. Qualifications - Bachelor's Degree in Accounting, Finance, or a related field. - Bilingual fluency (Spanish/English) required. - Previous experience in an Accounts Receivable role preferred. - Oracle NetSuite Experience. - Intermediate knowledge of Microsoft Suite, with an emphasis on Excel. - Self-starter with the ability to work independently and as a team. - Highly organized with excellent time management skills and a high degree of accuracy and attention to detail. The Perks of Working With Us - Take advantage of our benefits including monthly grocery vouchers, vacation days, savings fund, medical insurance (including dental and vision plans) and more. - Leave the suit and tie at home; our dress code is casual. - Enjoy office wide engagement activities, team events, happy hours and more! - Work in our new Guadalajara office located in Torre 1500 (Av. Americas 1254) within the plaza, you'll find cafes and a wide variety of local restaurants. - Start your morning with free coffee! - Maximize your wellness with free counseling sessions through our Employee Assistance Program - Get paid to work with your friends through our Referral Program! Your Arrive Experience Our award-winning company culture is designed with you in mind. We are committed to supporting your personal and professional growth and making Arrive a place we all love to work.

Job Description About Us HiBob is a global HR platform used by more than 5,000 multinational companies, including Monzo, Dott, Kahoot, Fiverr, and Octopus Energy. Our intuitive, data-driven platform is built for how people work today: globally, remotely, and collaboratively. Since 2015, we have achieved consecutive triple-digit year-over-year growth, powered by an exceptional team of Bobbers around the world. Come and be you with us At HiBob, we want you to bring all parts of yourself to work. We embrace diversity and encourage you to be your best self. Job Requirements - 4+ years of technical support experience within B2B SaaS - Strong SQL skills and the ability to analyze real queries - Deep understanding of REST APIs, webhooks, authentication, and integrations - Experience working with logs, monitoring systems, and debugging tools - Proven ownership of high-severity incidents - Experience improving processes, building automation, or enhancing operational workflows - Comfort using AI tools within technical workflows - A systems thinking mindset that goes beyond ticket execution Nice to Have - Experience supporting HR, payroll, or complex SaaS ecosystems - Background in software development - Experience scaling or redesigning support processes - Familiarity with observability or incident management frameworks - Practical experience integrating AI into operational workflows Who Thrives Here - You get frustrated by repetitive problems and improve them - You think in root causes, not symptoms - You enjoy digging into logs to understand why - You challenge broken processes - You use AI as leverage - You care about both customer impact and system design Job Responsibilities What will you do? We are looking for a Customer Experience Engineer to act as the highest technical authority, empowering our teams and supporting our customers in the most complex scenarios. This role exists to ensure customers maximize the value of the HiBob platform by driving reliability, proactive technical ownership, and high-quality resolutions at scale. You will lead complex escalations, represent Customer Experience in deep engineering discussions, and design structured processes, debugging frameworks, and automation that accelerate resolution and prevent recurrence. This is a builder's role. You are expected to improve the system, not just operate within it. You will strengthen the bridge between Customer Experience and R&D and help shape a high-performing technical layer that elevates both our teams and the overall customer experience. Your day-to-day responsibilities will include: Leading critical technical escalations - Own the investigation and resolution of complex issues across APIs, integrations, webhooks, payroll workflows, and system configurations - Perform deep root cause analysis using logs, SQL queries, tracing, and internal tooling - Drive high severity incidents with structured communication and cross-functional coordination - Improve escalation quality and reproducibility in partnership with Product and Engineering Driving reliability, automation, and proactive improvement - Identify recurring technical patterns and implement long-term improvements - Develop structured debugging frameworks and playbooks to improve consistency and reduce MTTR - Improve observability and challenge inefficiencies across environments - Leverage AI tools to accelerate log analysis, pattern detection, and documentation quality - Build lightweight automation that empowers frontline teams Elevating technical excellence across the team - Mentor CX Specialists in advanced troubleshooting practices - Contribute to technical documentation and enablement initiatives - Lead internal sessions on APIs, SQL investigation, and integration debugging Benefits Join our village HiBob is a village filled with amazing people and we're especially proud of that. It's a place where Bobbers can be themselves. We're about fun, dreams, hopes and ambition, just as much as we are about precision, growth, and top performance. Becoming a Bobber means you'll receive competitive compensation, benefits, and pre-IPO equity alongside all of this: - Company share options plan - every employee can eventually become a shareHolder - Cash allowance for health insurance - Annual vision allowance - Annual Headspace subscription and wellness benefits - Travel support (cycle scheme and season ticket loans) - Work from home allowance - to get your home office set up! - Temporary remote work from anywhere in the world for up to 2 months (after 6 months of employment) - Bob balance days - Enjoy a company-wide long weekend at the beginning of each quarter - 2 Social Impact days per year for volunteering - Awesome employee referral program- $2,500 for each successful referral with an additional ambassador programme - Pension scheme auto-enrolment from day 1 - Fun company and team social events (locally and virtually with our global teams) - We love birthdays - take the day off and receive a special gift If this sounds like something you've been looking for, we'd love to have you. Come on, join our village