Job Description About Us HiBob is a global HR platform used by more than 5,000 multinational companies, including Monzo, Dott, Kahoot, Fiverr, and Octopus Energy. Our intuitive, data-driven platform is built for how people work today: globally, remotely, and collaboratively. Since 2015, we have achieved consecutive triple-digit year-over-year growth, powered by an exceptional team of Bobbers around the world. Come and be you with us At HiBob, we want you to bring all parts of yourself to work. We embrace diversity and encourage you to be your best self. Job Requirements - 4+ years of technical support experience within B2B SaaS - Strong SQL skills and the ability to analyze real queries - Deep understanding of REST APIs, webhooks, authentication, and integrations - Experience working with logs, monitoring systems, and debugging tools - Proven ownership of high-severity incidents - Experience improving processes, building automation, or enhancing operational workflows - Comfort using AI tools within technical workflows - A systems thinking mindset that goes beyond ticket execution Nice to Have - Experience supporting HR, payroll, or complex SaaS ecosystems - Background in software development - Experience scaling or redesigning support processes - Familiarity with observability or incident management frameworks - Practical experience integrating AI into operational workflows Who Thrives Here - You get frustrated by repetitive problems and improve them - You think in root causes, not symptoms - You enjoy digging into logs to understand why - You challenge broken processes - You use AI as leverage - You care about both customer impact and system design Job Responsibilities What will you do? We are looking for a Customer Experience Engineer to act as the highest technical authority, empowering our teams and supporting our customers in the most complex scenarios. This role exists to ensure customers maximize the value of the HiBob platform by driving reliability, proactive technical ownership, and high-quality resolutions at scale. You will lead complex escalations, represent Customer Experience in deep engineering discussions, and design structured processes, debugging frameworks, and automation that accelerate resolution and prevent recurrence. This is a builder's role. You are expected to improve the system, not just operate within it. You will strengthen the bridge between Customer Experience and R&D and help shape a high-performing technical layer that elevates both our teams and the overall customer experience. Your day-to-day responsibilities will include: Leading critical technical escalations - Own the investigation and resolution of complex issues across APIs, integrations, webhooks, payroll workflows, and system configurations - Perform deep root cause analysis using logs, SQL queries, tracing, and internal tooling - Drive high severity incidents with structured communication and cross-functional coordination - Improve escalation quality and reproducibility in partnership with Product and Engineering Driving reliability, automation, and proactive improvement - Identify recurring technical patterns and implement long-term improvements - Develop structured debugging frameworks and playbooks to improve consistency and reduce MTTR - Improve observability and challenge inefficiencies across environments - Leverage AI tools to accelerate log analysis, pattern detection, and documentation quality - Build lightweight automation that empowers frontline teams Elevating technical excellence across the team - Mentor CX Specialists in advanced troubleshooting practices - Contribute to technical documentation and enablement initiatives - Lead internal sessions on APIs, SQL investigation, and integration debugging Benefits Join our village HiBob is a village filled with amazing people and we're especially proud of that. It's a place where Bobbers can be themselves. We're about fun, dreams, hopes and ambition, just as much as we are about precision, growth, and top performance. Becoming a Bobber means you'll receive competitive compensation, benefits, and pre-IPO equity alongside all of this: - Company share options plan - every employee can eventually become a shareHolder - Cash allowance for health insurance - Annual vision allowance - Annual Headspace subscription and wellness benefits - Travel support (cycle scheme and season ticket loans) - Work from home allowance - to get your home office set up! - Temporary remote work from anywhere in the world for up to 2 months (after 6 months of employment) - Bob balance days - Enjoy a company-wide long weekend at the beginning of each quarter - 2 Social Impact days per year for volunteering - Awesome employee referral program- $2,500 for each successful referral with an additional ambassador programme - Pension scheme auto-enrolment from day 1 - Fun company and team social events (locally and virtually with our global teams) - We love birthdays - take the day off and receive a special gift If this sounds like something you've been looking for, we'd love to have you. Come on, join our village

• Bearbeitung von telefonischen und schriftlichen Kundenanfragen • Unterstützung der Kunden beim Anschluss von Elektrogeräten • Aktives Zurückrufen der Kunden zur schnelleren Problemlösung (Kein Verkauf)

Role Summary We are currently expanding our coordination team and inviting applications for a Travel Support Coordinator opportunity. In this position, you'll help individuals stay organized as they prepare for upcoming trips by assisting with itinerary-related details, monitoring reservation progress, and providing helpful communication throughout the planning experience. This flexible remote role is ideal for individuals who enjoy supporting others, managing scheduling information, and working independently while contributing to smooth travel preparation from start to confirmation. Training resources and ongoing mentorship are provided to help you get started confidently. Responsibilities - Connect with clients to gather trip details, preferences, and planning timelines - Assist with organizing travel components such as lodging arrangements, transportation options, and activities - Provide status updates regarding confirmations and next coordination steps - Review available travel selections using approved supplier tools - Respond to questions through email, phone, and secure online communication channels - Maintain accurate records related to itinerary coordination and planning activity - Participate in onboarding sessions and continued learning opportunities What This Opportunity Offers - 100% remote work environment - Flexible scheduling designed for independent workflow - Guided onboarding with access to ongoing training support - Use of established travel coordination systems and supplier partnerships - Eligibility for travel-related incentives and recognition opportunities Qualifications - Strong communication and organization skills - Ability to manage multiple coordination tasks with attention to detail - Comfortable working independently in a virtual environment - Familiarity with web-based tools and communication platforms - Must be at least 18 years of age - Applicants must be authorized to work within the United States, United Kingdom, Mexico, Australia, Spain, or approved qulifying countries

Summary We are currently welcoming applications for a Customer Relations Specialist opportunity within our growing remote support team. In this role, you'll assist clients as they prepare for upcoming travel experiences by helping manage planning details, answering questions, and ensuring communication remains clear throughout the coordination process. This position is ideal for individuals who enjoy working directly with clients, keeping information organized, and contributing to smooth planning experiences while working independently in a flexible virtual environment. Training guidance and continued mentorship resources are available to help new team members get started successfully. Key Responsibilities - Connect with clients to gather trip preferences, priorities, and planning timelines - Support coordination of reservations including accommodations, transportation, and activities - Provide timely updates regarding planning progress and confirmation steps - Assist with reviewing available travel options through approved partner systems - Respond to client inquiries using email, phone, and secure digital communication tools - Maintain accurate coordination notes and service documentation - Participate in onboarding sessions and ongoing learning opportunities Benefits - Fully remote role with flexible scheduling options - Structured onboarding with continued access to training resources - Use of established planning platforms and supplier partnerships - Eligibility for travel-related incentive programs and recognition opportunities - Opportunities to develop into expanded coordination or advisory pathways Preferred Qualifications - Strong communication and relationship-support abilities - Reliable organization and attention to coordination details - Confidence working independently in a remote environment - Comfort navigating web-based tools and communication platforms - Experience in customer service, hospitality, scheduling, or administrative support is helpful but not required - Must be at least 18 years of age - Applicants must be authorized to work within the U.S., U.K., Mexico, Australia, Spain, or qualifying regions