• be the first line of support at ecobee • work with our Smart Owner to diagnose and solve technical and non-technical issues through phone, email, and chat • assist a Smart Owner with installing an ecobee device • provide guidance, knowledge, and helping our Smart Owners setting up their devices to provide comfort and energy savings • provide a memorable experience to our Smart Owners, during your first 8 weeks of paid Training involves remote in-class and on-the-phone training

• Respond to support tickets and live customer chats during business hours, addressing customer inquiries and resolving technical issues with empathy and efficiency • Book 1:1 calls for in-depth troubleshooting or refresher training, while promoting group webinars when appropriate • Use technical skills to independently resolve issues or collaborate with the Engineering team when needed • Proactively identify patterns in customer feedback to recommend improvements to our product or support processes • Occasionally run Zoom group training for customers and answer their questions in real-time • Create and update Help Centre articles to ensure our customers have access to self-service resources • Record and update how-to videos and other educational materials as the product evolves

Role Description Labcorp is seeking a REMOTE RCM Quality Administrative Team Lead to join our team! Work Schedule: Monday – Friday; 8:00am-5:00pm EST - Build and maintain strong, positive working relationships with team members and OPEM stakeholders. - Ensure clear, professional, and timely communication across the department, particularly related to OPEM initiatives and expectations. - Maintain a positive, adaptable attitude during organizational, OPEM, or process changes. - Manage multiple priorities efficiently in a fast‑paced environment. - Monitor team performance, productivity, and workflow related to OPEM quality standards. - Perform audits of team members’ work and provide timely, constructive feedback aligned with OPEM requirements. - Facilitate departmental calibration sessions to ensure consistent application of OPEM processes and scoring standards. - Serve as a resource by providing hands‑on guidance, clarification, and calibration support for OPEM‑related work. - Support performance observations and audits of processes and individual work within the OPEM framework. - Assist the supervisor with planning and preparation of weekly touchpoint materials, including OPEM metrics and trends. - Respond to emails and internal requests within a 48‑hour turnaround time (TAT). - Provide support for departmental and OPEM reporting, documentation, and data‑tracking tasks. - Perform additional duties assigned to support OPEM and departmental objectives. Qualifications - High School diploma or GED with three or more years healthcare billing experience. Requirements - Two or more years experience with OPEM functions, initiatives, or reporting. - Two or more years Labcorp RCM experience. - Two or more years RCM Quality assurance, auditing, or performance improvement experience. - Two or more years of Microsoft Office experience (Word, Excel or mPower). Benefits - Medical, Dental, Vision, Life, STD/LTD, 401(k). - Paid Time Off (PTO) or Flexible Time Off (FTO). - Tuition Reimbursement. - Employee Stock Purchase Plan. Company Description At Labcorp, you are part of a journey to accelerate life-changing healthcare breakthroughs and improve the delivery of care for all. You’ll be inspired to discover more, develop new skills and pursue career-building opportunities as we help solve some of today’s biggest health challenges around the world. Together, let’s embrace possibilities and change lives!

Role Description As a customer experience call center specialist for Greenix Pest Control, your primary responsibility is to provide exceptional customer service to customers and our company's service professionals who reach out to a company's call center. You will play a critical role in building and maintaining positive relationships between Greenix and its customers, ensuring their satisfaction and loyalty through excellent customer service. - Answering customer inquiries: Handle inbound customer calls and respond to inquiries related to products or services, providing accurate and timely information. - Resolving customer issues: Listen attentively to customers, identify their needs, and take ownership of their issues until a resolution is reached. - Collaborating with other departments: Work closely with scheduling, sales, and billing to ensure prompt and effective resolution of customer issues. - Utilizing customer feedback: Reach out to customers based on feedback left and help resolve their concerns. - Meeting performance metrics: Responsible for meeting key performance indicators (KPIs), such as average handle time, quality assurance, and customer satisfaction ratings. - Maintaining a positive attitude: Maintain a positive, empathetic, and professional attitude towards customers at all times. - Technology: Proficient in using call center technology, including phone systems, call recording software, and customer relationship management (CRM) software. - A significant portion (80-85%) of your shift will be dedicated to delivering exceptional support to customers in the queue. - Engage with customers through voice calls, SMS, and email, ensuring a seamless and personalized experience. - Use of a webcam for training and coaching sessions is highly preferred and strongly encouraged. - We are committed to creating an optimal work environment by actively addressing any background noise or distractions. Qualifications - High School Diploma/GED - Excellent Communication skills - Basic computer skills - Positive and friendly attitude - Preferred: Minimum of 1+ years of experience in customer service. Requirements - Laptop or Desktop - High-speed internet - Headset Benefits - Great Environment - Paid Training - Paid Holidays - Greenix Swag - Weekly Pay - Health Benefits are available within 90 days for Full-Time employees Schedule - Day shift - Monday to Friday and 1 Saturday a month required Application Question(s) - Do you have access to a laptop/desktop and reliable high-speed internet? Work Location - Remote