Role Summary We are currently expanding our coordination team and inviting applications for a Travel Support Coordinator opportunity. In this position, you'll help individuals stay organized as they prepare for upcoming trips by assisting with itinerary-related details, monitoring reservation progress, and providing helpful communication throughout the planning experience. This flexible remote role is ideal for individuals who enjoy supporting others, managing scheduling information, and working independently while contributing to smooth travel preparation from start to confirmation. Training resources and ongoing mentorship are provided to help you get started confidently. Responsibilities - Connect with clients to gather trip details, preferences, and planning timelines - Assist with organizing travel components such as lodging arrangements, transportation options, and activities - Provide status updates regarding confirmations and next coordination steps - Review available travel selections using approved supplier tools - Respond to questions through email, phone, and secure online communication channels - Maintain accurate records related to itinerary coordination and planning activity - Participate in onboarding sessions and continued learning opportunities What This Opportunity Offers - 100% remote work environment - Flexible scheduling designed for independent workflow - Guided onboarding with access to ongoing training support - Use of established travel coordination systems and supplier partnerships - Eligibility for travel-related incentives and recognition opportunities Qualifications - Strong communication and organization skills - Ability to manage multiple coordination tasks with attention to detail - Comfortable working independently in a virtual environment - Familiarity with web-based tools and communication platforms - Must be at least 18 years of age - Applicants must be authorized to work within the United States, United Kingdom, Mexico, Australia, Spain, or approved qulifying countries

Summary We are currently welcoming applications for a Customer Relations Specialist opportunity within our growing remote support team. In this role, you'll assist clients as they prepare for upcoming travel experiences by helping manage planning details, answering questions, and ensuring communication remains clear throughout the coordination process. This position is ideal for individuals who enjoy working directly with clients, keeping information organized, and contributing to smooth planning experiences while working independently in a flexible virtual environment. Training guidance and continued mentorship resources are available to help new team members get started successfully. Key Responsibilities - Connect with clients to gather trip preferences, priorities, and planning timelines - Support coordination of reservations including accommodations, transportation, and activities - Provide timely updates regarding planning progress and confirmation steps - Assist with reviewing available travel options through approved partner systems - Respond to client inquiries using email, phone, and secure digital communication tools - Maintain accurate coordination notes and service documentation - Participate in onboarding sessions and ongoing learning opportunities Benefits - Fully remote role with flexible scheduling options - Structured onboarding with continued access to training resources - Use of established planning platforms and supplier partnerships - Eligibility for travel-related incentive programs and recognition opportunities - Opportunities to develop into expanded coordination or advisory pathways Preferred Qualifications - Strong communication and relationship-support abilities - Reliable organization and attention to coordination details - Confidence working independently in a remote environment - Comfort navigating web-based tools and communication platforms - Experience in customer service, hospitality, scheduling, or administrative support is helpful but not required - Must be at least 18 years of age - Applicants must be authorized to work within the U.S., U.K., Mexico, Australia, Spain, or qualifying regions

• be the first line of support at ecobee • work with our Smart Owner to diagnose and solve technical and non-technical issues through phone, email, and chat • assist a Smart Owner with installing an ecobee device • provide guidance, knowledge, and helping our Smart Owners setting up their devices to provide comfort and energy savings • provide a memorable experience to our Smart Owners, during your first 8 weeks of paid Training involves remote in-class and on-the-phone training

• Respond to support tickets and live customer chats during business hours, addressing customer inquiries and resolving technical issues with empathy and efficiency • Book 1:1 calls for in-depth troubleshooting or refresher training, while promoting group webinars when appropriate • Use technical skills to independently resolve issues or collaborate with the Engineering team when needed • Proactively identify patterns in customer feedback to recommend improvements to our product or support processes • Occasionally run Zoom group training for customers and answer their questions in real-time • Create and update Help Centre articles to ensure our customers have access to self-service resources • Record and update how-to videos and other educational materials as the product evolves