• Owner of interdepartmental coordination for monitoring and preparing submissions for Utilization Review (UR) state licenses • Work closely with legal and other industry resources for regulatory research • Collaborate with internal/external stakeholders for compliance information • Support Sr. Director in developing quality improvement and utilization management initiatives • Documenting and tracking all licensing requirements and application statuses • Coordinate with legal to monitor state licensing requirements • Assist with implementing quality improvement initiatives and maintaining RBUM policies • Support accreditation program standards and client audits

• Support risk assessments and help identify potential security and compliance gaps • Assist with documenting policies, procedures, and security controls • Help track and manage compliance requirements (e.g., NIST, ISO, or other frameworks) • Participate in audit preparation and evidence collection • Collaborate with technical teams to understand and document security processes • Contribute to improving governance processes and risk visibility across the organization • Learn how security concepts translate into business and regulatory requirements

About The Role Summary The Fraud Investigator is responsible for conducting thorough investigations into suspected fraud and financial crimes, ensuring effective prevention, detection, and resolution of fraudulent activity. This role involves handling cases related to electronic banking fraud (including Zelle), new account abuse, deposit fraud, check forgery, elder abuse, debit and credit card fraud, suspected money laundering, check kiting, identity theft, internal fraud, loan fraud, and other complex schemes. This includes presenting cases to law enforcement for criminal prosecution. This is a Corporate position which may be located at an available bank division location across our nine-state footprint in AZ, CO, ID, MT, NV, TX, UT, WA, or WY. The entry rate for this position is $29.23 + / per hour (calculated for Kalispell, MT). Click here to learn more about our bank divisions. All compensation offers are analyzed individually and take into consideration multiple factors including but not limited to geographic location, years of experience, and educational background. WA Applicants ONLY range: Spokane $32.65 to $48.97 an hour Wenatchee $33.10 to $49.66 an hour Description - Conduct routine investigations into suspected fraud including identity theft, account abuse, check fraud, elder abuse, debit/credit card fraud, loan fraud, electronic banking fraud (e.g., Zelle), internal fraud, loan fraud, and others. Analyze transaction data and account behavior across all payment channels to detect suspicious activity and initiate appropriate investigative actions. Utilize investigative tools and techniques to gather evidence through interviews, document reviews, and transaction analysis. Refer complex cases to the Fraud Investigator Team Lead, Fraud Manager, BSA/AML team, or law enforcement as appropriate. - Prepare detailed reports documenting findings that may be used for internal decisions or criminal prosecution. May require courtroom testimony. Document and evaluate investigative outcomes to support fraud trending, reporting, and continuous improvement of fraud prevention/investigation strategies. - Perform fraud mitigation activities such as system monitoring, fraud recovery outreach, and applying precautionary measures (e.g., pay/no pay decisions, account holds/blocks) to protect the bank and its customers. Assist in evaluating risk factors during account opening or review processes, including recommending denial or closure of accounts based on suspicious activity. - Utilize fraud detection program to review suspect items as needed. Communicate with internal and external stakeholders, including customers, financial institutions, and law enforcement, to verify transaction authenticity and educate on fraud risks and online banking safety. - Maintain favorable customer relations by communicating and interacting over the phone, in writing, or in person. Collaborate regularly with bank divisions, law enforcement, and judicial agencies to support investigations and ensure timely resolution of fraud incidents. Customer relations may include both customers and non customers. Educate customers about fraud issues including online banking safety and take appropriate action to protect customers’ accounts. - Must comply with all company policies and procedures and all applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control. Must complete the assigned online training courses and achieve a passing score by due date. About You Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education Required/Preferred Education Level Description Required Bachelor’s Degree Bachelor's degree in business, finance, accounting, criminal justice, law or related field. Experience Required/Preferred Experience Level Description Required 3 years Banking operations, Fraud, AML, BSA or law enforcement investigation experience, focused on fraud investigations. Required Advanced / Specialized Knowledge Conducting professional interviews with individuals in regards to fraud investigations. Required Knowledge Of Local, state and federal laws and regulations concerning civil and criminal remedies for fraudulent check and debit card activities. Preferred Advanced / Specialized Knowledge Banking and fraud threats, along with fraud analytics including the ability to spot financial irregularities or abuse, and completed fraud investigations. Preferred Advanced / Specialized Knowledge Working with law enforcement, creating case files that can lead to prosecution and/or asset recovery. Would an equivalent combination of relevant education and work experience be considered?: Yes License/Certification Required/Preferred License/Certification Description Required Skills and Abilities - A significant level of trust, credibility and diplomacy is required. In-depth dialogues, conversations and explanations with customers, direct and indirect reports and outside vendors can be of a sensitive and/or highly confidential nature. Communications may involve motivating, influencing, educating and/or advising others on matters of significance. - Able to learn and retain knowledge in depth for all debit card and ATM adjustment functions; to follow Visa and ATM network and customer privacy regulations and to limit potential liability for the organization. - Strong organizational, time management and multi-tasking skills to pivot as priorities change. - Possess analytical and technical skills in fast-paced, changing professional environments. - Well- developed customer relations skills. - Must be able to maintain confidentiality. - Strong interpersonal, verbal and written communication skills. - Employee must be capable of interacting calmly and professionally with a variety of people from diverse backgrounds at various levels within and outside of the organization. - Employee must be able to work and interact in a remote environment. - Employee must be capable of regular, reliable, and timely attendance. Additional Requirements Travel Occasional travel required: (less than 10 days per year) by automobile (as driver and passenger), commercial airlines, rental vehicles and public transportation and be able to lodge in public facilities. Working Conditions Environment: Indoors, a climate-controlled shared work area. Noise Level: Moderate noise; not extreme or excessive; within reasonable limits. Lifting: Sedentary work: Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met. Vision Close visual acuity to prepare and analyze data and figures, view a computer terminal, and read the computer screen, printed materials, and handwritten materials. Physical Activities Frequency Balancing: Maintaining body equilibrium to prevent falling and walking, standing or crouching on narrow, slippery, or erratically moving surfaces. Infrequent – rare. Climbing: Ascending or descending ladders, stairs, scaffolding, ramps, poles and the like, using feet and legs and/or hands and arms. Infrequent – rare. Crawling: Moving about on hands and knees or hands and feet. Infrequent – rare. Crouching: Bending the body downward and forward by bending leg and spine. Infrequent – rare. Feeling: Perceiving attributes of objects such as size and shape, temperature or texture by touching with skin, particularly that of the fingertips. Infrequent – rare. Fingering: Picking, pinching, typing or otherwise working primarily with fingers rather than with the whole hand as in handling. Daily. Grasping: Applying pressure to an object with the fingers and palm. Infrequent – rare. Kneeling: Bending legs at knee to come to a rest on knee or knees. Infrequent – rare. Lifting: Raising objects from a lower to a higher position or moving objects horizontally from position to position. Infrequent – rare. Pushing: Using upper extremities to press against something with steady force in order to thrust forward, downward or outward. Infrequent – rare. Pulling: Using upper extremities to exert force in order to draw, haul or tug objects in a sustained motion. Infrequent – rare. Repetitive Motion: Making substantial movements (motions) of the wrists, hands, and/or fingers. Daily. Stooping: Bending body downward and forward by bending spine at the waist. Infrequent – rare. What We Offer COMPENSATION & BENEFITS: Starting salary is dependent upon relevant experience and may vary based on the geographic location of the position. We offer an extensive benefits package that includes, but is not limited to medical, dental, vision, and life insurance. Coverage is available to employees and their eligible dependents in accordance with our written plan documents. You may also be eligible for a health savings account option, an Employee Assistance Program (EAP), a health rewards program, a retirement savings plan, including 401(k) and Profit-Sharing plans, short and long-term disability benefits, education and training benefits, and discounts on banking products and services. We also offer a generous Paid Time Off (PTO) plan and paid holidays. PTO accruals begin at .0745 per hour worked for our part time employees up to a maximum accrual of 240 hours per year for certain Full-Time employees. PTO accruals are dependent on position, status (Full time or Part time), and years of experience in accordance with our PTO policy. Most Full-Time employees are also offered 6 paid holidays and Part Time employees are offered pro-rated paid holidays. In addition, employees in Utah and Nevada may be eligible for pay for certain state recognized holidays. Visit our website for more details. Check it out! We are an Equal Opportunity Employer and qualified applicants, or employees will receive consideration for employment without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, mental or physical disability, genetic information, protected veteran status, or any other category protected by applicable federal, state, or local laws. Glacier Bancorp, Inc. does not sponsor applicants for work visas. All applicants must be legally authorized to work in the US. No Recruiters or unsolicited agency referrals please.

About Airwallex Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 200,000 businesses worldwide - including Brex, Rippling, Navan, Qantas, SHEIN and many more - with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale. Proudly founded in Melbourne, we have a team of over 2,000 of the brightest and most innovative people in tech across 26 offices around the globe. Valued at US$8 billion and backed by world-leading investors including T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is leading the charge in building the global payments and financial platform of the future. If you're ready to do the most ambitious work of your career, join us. Attributes We Value We hire successful builders with founder-like energy who want real impact, accelerated learning, and true ownership. You bring strong role-related expertise and sharp thinking, and you're motivated by our mission and operating principles. You move fast with good judgment, dig deep with curiosity, and make decisions from first principles, balancing speed and rigor. You're humble and collaborative; turn zero-to-one ideas into real products, and you "get stuff done" end-to-end. You use AI to work smarter and solve problems faster. Here, you'll tackle complex, high-visibility problems with exceptional teammates and grow your career as we build the future of global banking. If that sounds like you, let's build what's next. About the team The Legal, Risk & Compliance (LRC) team at Airwallex is a collaborative group of legal minds and risk management experts. We're passionate about safeguarding Airwallex's operations, fostering a culture of compliance and ethical conduct, and ensuring we navigate the global financial landscape with integrity. We provide expert guidance and support to all areas of the business, proactively identifying, mitigating, and managing legal, compliance and financial risks. What you'll do As the Senior Compliance Manager & MLRO for Mexico, you will serve as the statutory Compliance Officer (Oficial de Cumplimiento) for our Mexican entity. You will be responsible for the design, implementation, and oversight of our Anti-Money Laundering (AML) and Countering the Financing of Terrorism (CFT) program, ensuring full compliance with the Fintech Law (Ley Fintech) and general provisions issued by the CNBV. You will act as the primary liaison with Mexican regulators-specifically the Comisión Nacional Bancaria y de Valores (CNBV), the Secretaría de Hacienda y Crédito Público (SHCP), and the Banco de México (Banxico). You will partner closely with the Americas leadership team, Product, and Operations to ensuring our controls are robust, scalable, and enable Airwallex to capture the massive opportunity in the Mexican market. This role is based in Mexico. Responsibilities: - Statutory Role: Serve as the appointed Oficial de Cumplimiento before the CNBV, ensuring all personal certification requirements are maintained. - Program Leadership: Manage the local PLD/FT (AML/CFT) manual and framework, ensuring alignment with the Ley para Regular las Instituciones de Tecnología Financiera (Ley Fintech) and the Disposiciones de Carácter General. - Regulatory Liaison: Manage all interactions with the CNBV and SHCP. This includes overseeing regulatory reporting through the SITI PLD/FT portal (e.g., relevant, unusual, and worrisome operations reports) and managing regulatory inspections. - Operational Oversight: Oversee the end-to-end execution of financial crime controls in Mexico, including KYC/KYB, transactional monitoring, and sanctions screening against local and international lists. - Advisory: Partner with the Commercial and Product teams to support the rollout of new payment and card products in Mexico, providing "compliance by design" guidance that balances regulatory obligations with user experience. - Governance & Reporting: Act as the Secretary of the Communication and Control Committee (Comité de Comunicación y Control), preparing monthly reports on the effectiveness of the compliance program. - Audit Management: Coordinate the annual external PLD audit and internal compliance reviews, ensuring findings are tracked and remediated effectively. Who you are We're looking for people who meet the minimum requirements for this role. The preferred qualifications are great to have, but are not mandatory. Minimum qualifications: - Experience: 8+ years of experience in financial crime compliance, risk management, or internal control within the Mexican financial sector (Fintech, Bank, or SOFIPO) - Certification: You MUST currently hold the CNBV Anti-Money Laundering Certification (Certificación en materia de PLD/FT expedida por la CNBV) - Regulatory Knowledge: Deep mastery of Mexican PLD/FT regulations, the Ley Fintech, and the General Provisions applicable to Electronic Payment Funds Institutions (IFPEs) - Communication: Native-level fluency in Spanish and professional fluency in English are mandatory. You must be comfortable navigating complex regulatory discussions in Spanish and reporting to global management in English - Stakeholder Management: Strong ability to influence senior internal stakeholders and manage external regulatory relationships with credibility Preferred qualifications: - Fintech Experience: Prior experience acting as a Compliance Officer for an Institution of Electronic Payment Funds (IFPE) - Industry Background: Experience in cross-border payments, merchant acquiring, or card issuance - Additional Certification: International certifications such as CAMS or ICA are a plus, though not a substitute for the CNBV certification - Leadership: Experience building and managing a local compliance team *Note: All applications must be submitted in English for consideration. Applicant Safety Policy: Fraud and Third-Party Recruiters To protect you from recruitment scams, please be aware that Airwallex will not ask for bank details, sensitive ID numbers (i.e. passport), or any form of payment during the application or interview process. All official communication will come from an @airwallex.com email address. Please apply only through careers.airwallex.com or our official LinkedIn page. Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary. Equal opportunity Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don't regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know. #BI-Hybrid