• Deliver pre-sales activities including solution demonstrations, presentations, technical guidance, proof of concepts, and RfX responses. • Act as the go-to technical expert on Ping Identity solutions for customers, partners, and internal teams. • Establish enduring relationships with customers and become their trusted advisor • Collaborate with the sales team to deliver revenue. Emphasis during key sales cycle phases of Qualification, Discovery, and Technical Proof Phase • Coordinate, throughout sales cycle, pre-sales efforts with a post-sales service delivery team • Leading customer-facing meetings, both through videoconferencing and in-person to deliver presentations, whiteboarding sessions, and demonstrations of Ping Identity solutions and their value remotely, in-person, and at industry events • Provide insightful feedback on product enhancements and customer needs to product owners. • Mentoring, both formally and informally, junior team members • Develop subject matter expert-level knowledge of at least one of Ping Identity's solutions and serve as an expert resource to other Sales Engineers within the organization • Able to travel up to 40% as needed. This will mostly be in the Nordic region but may occasionally include Benelux or Eastern Europe

SHIELD is a device-first fraud intelligence platform built on the world’s most persistent device identification technology across applications and platforms. Powered by SHIELD AI and patented technology (SHIELD Sentinel), SHIELD sets the global standard for device identification (SHIELD Device ID) and exposes the full range of fraud tools and techniques through more than 20 risk indicators, delivering real-time, actionable fraud intelligence across all use cases and industries worldwide. Trusted by global unicorns including inDrive, Alibaba, Deliveroo, Meesho, TrueMoney, Unico ID and OLX, SHIELD operates with teams across Los Angeles, São Paulo, London, Berlin, Jakarta, Bangkok, Bengaluru, Beijing and Singapore, advancing our mission: to eliminate unfairness and enable trust for the world. Responsibilities As a Pre-sales Engineer you will be the expert in our solutions and a trusted advisor to our clients. You will be responsible for maintaining and strengthening client relationships, as well as supporting clients through the implementation of SHIELD's solutions both pre and post sales. You will work closely with various teams both internally and externally to provide white glove service and support, such as technical & solution consultancy and quick troubleshooting. - You will drive & own the POC as a technical SPOC including implementation and onboarding as Pre-sales engineer. - You will be responsible to provide demos of SHIELD capabilities along with Sales counterpart and able to customise or data model the demo according to the clients use case. - You will act as a liaison on technical support for existing customers and product adoption for clients in line with pre-sales, post-sales and the renewal processes. - Act as Face of the company to the clients to maintain the existing relationship and continue to build the relationship with a strong trust and create value accordingly. - Work closely across the different teams in SHIELD to provide prompt and professional troubleshooting for any technical challenges faced by clients. - Ability to stand in the client's shoes and dedication to drive high level of client satisfaction while keeping company’s integrity and sanity. - Perform regular technical account reviews, product trainings and on-site visits to provide insights and analytics for clients. - Assist clients in optimising the overall solution to make customer successful using SHIELD solutions and ensure long-term success. - Be the trusted technical & solution advisor to our clients. Seek and work with the SHIELD product and engineering teams to manage clients' feature request prioritization. - Pro-actively advocate for SHIELD's product adoption by identifying opportunities in which our product can better fit with clients' needs and technology.

• Operate as a true “two-in-a-box” team with the Account Executive (AE): jointly build and execute the account plan and customer engagement strategy (stakeholders, use cases, messaging, mutual action plan), ensuring tight alignment from discovery through close • Lead high-impact customer engagements: run discovery, workshops, demos, and architecture sessions; translate requirements into secure Network Security & Cloud solution designs and clearly articulate measurable outcomes (risk reduction, compliance, efficiency) • Drive technical win plans and proof points: create and execute the technical strategy for opportunities (incl. PoCs/pilots when needed), define success criteria, coordinate internal resources, and guide deals to clear customer-aligned decisions

• Partner with Account Executives to understand customer needs and demonstrate how APILayer’s SERP and Scraping APIs solve their data challenges. • Conduct technical demos, POCs, and proof-of-value exercises, showing API integration, data accuracy, and performance. • Provide technical guidance during the sales cycle, addressing complex API, rate-limiting, or scraping scenarios. • Collaborate with product and engineering teams to resolve customer challenges and provide feedback on API improvements. • Support product launches and GTM campaigns for our SERP and Scraping APIs. • Build demo environments, tutorials, and onboarding tools for internal teams and customers. • Create technical collateral, SDK examples, and integration guides that help developers and enterprises adopt our APIs quickly. • Capture customer feedback to influence roadmap priorities, features, and GTM messaging. • Serve as a technical advocate for APILayer in internal presentations, webinars, and customer meetings. • Identify opportunities to improve both the sales process and GTM strategy for API adoption. • Stay up-to-date on search engine and web data trends, scraping techniques, and API best practices.