• Operate as a true “two-in-a-box” team with the Account Executive (AE): jointly build and execute the account plan and customer engagement strategy (stakeholders, use cases, messaging, mutual action plan), ensuring tight alignment from discovery through close • Lead high-impact customer engagements: run discovery, workshops, demos, and architecture sessions; translate requirements into secure Network Security & Cloud solution designs and clearly articulate measurable outcomes (risk reduction, compliance, efficiency) • Drive technical win plans and proof points: create and execute the technical strategy for opportunities (incl. PoCs/pilots when needed), define success criteria, coordinate internal resources, and guide deals to clear customer-aligned decisions

• Partner with Account Executives to understand customer needs and demonstrate how APILayer’s SERP and Scraping APIs solve their data challenges. • Conduct technical demos, POCs, and proof-of-value exercises, showing API integration, data accuracy, and performance. • Provide technical guidance during the sales cycle, addressing complex API, rate-limiting, or scraping scenarios. • Collaborate with product and engineering teams to resolve customer challenges and provide feedback on API improvements. • Support product launches and GTM campaigns for our SERP and Scraping APIs. • Build demo environments, tutorials, and onboarding tools for internal teams and customers. • Create technical collateral, SDK examples, and integration guides that help developers and enterprises adopt our APIs quickly. • Capture customer feedback to influence roadmap priorities, features, and GTM messaging. • Serve as a technical advocate for APILayer in internal presentations, webinars, and customer meetings. • Identify opportunities to improve both the sales process and GTM strategy for API adoption. • Stay up-to-date on search engine and web data trends, scraping techniques, and API best practices.

Role Description At ServiceRocket, we believe that learning is the engine behind customer success. As part of our Crew Member Learning Solutions Specialist, you will play a pivotal role in driving customer engagement through tailored learning and certification experiences. You will ensure that learning is seamlessly integrated into the customer journey, from onboarding to maturity. You will directly engage with customers to provide needs assessments, build training plans, and use data-driven tracking to ensure our customers aren't just using our tools, but mastering them. This is a unique opportunity to help shape the future direction of our customer education programs from the ground up. What you’ll do - Consult & Partner: Conduct comprehensive needs assessments to understand customers' business challenges and skill gaps through interviews and product usage data. - Design Custom Journeys: Create customized learning success plans for individual customers, recommending the right mix of courses, workshops, and documentation to hit their goals. - Master the Delivery: Manage the end-to-end execution of live learning activities, facilitating high-impact sessions and adapting based on real-time questions and needs. - Drive Adoption: Recommend specific strategies to increase the "learning maturity" of the customer organization, acting as a motivator and expert for technical or pedagogical questions. - Orchestrate Success: Work closely with content developers, account teams, and authorized training partners to coordinate high-impact learning experiences. - Measure Impact: Track and report on learning progress using data-driven metrics to demonstrate ROI to stakeholders. - Problem Solve: Proactively identify and resolve obstacles to customer learning success through consultative problem-solving. Qualifications - Technical Toolset Expertise: Deep understanding of the Atlassian ecosystem tool set (Jira, Confluence, JSM, etc.). - Facilitation Agility: Experienced in live training, able to improvise and adapt on the fly. - Client Mastery: 3+ years in customer-facing roles or technical experience with tools requiring training support. - Program Management: Experience in ideation, scheduling, and resource management for complex training programs. - Adult Learning Foundations: Strong proficiency in adult learning principles and performance consulting. - The "Founding" Mindset: Comfortable in a "first-of-kind" role, helping to build programs without a playbook. - Communication: Exceptional writing and presentation skills, able to articulate a vision for alignment across teams. Our Selection Process Our goal is for you to interview us. We want you to meet our team so that you can confirm we are the right company for you to partner with. You will first meet our TA member in charge of the process, who will guide you throughout the entire journey and answer any questions you may have. Then you’ll meet the selection team and the executive of the area. Additional Information ServiceRocket is committed to a diverse and inclusive workplace. ServiceRocket is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. RECRUITING FRAUD ALERT: Your personal information and online safety are important to us. At ServiceRocket, recruiters only direct candidates to apply through our official career page at https://www.servicerocket.com/join-us . Recruiters will never request payments, ask for financial account information, or sensitive information like social security numbers. If you are unsure if a message is from ServiceRocket, please email [email protected] . We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Um time que faz parte da mudança Abraçamos o poder da mudança para criar valor e sucesso compartilhado para nossos clientes, funcionários, acionistas, parceiros e comunidades. Contamos com a maior rede mundial de centros de tecnologia avançada e operações inteligentes. Provocamos a mudança no mercado Trabalhamos juntos mundo afora para fazer um mundo de diferenças. A Accenture é uma empresa global de serviços profissionais líder em soluções para digital, nuvem e segurança. Ao combinar experiência incomparável e habilidades especializadas em mais de 40 setores, oferecemos serviços em Estratégia e Consultoria, Tecnologia, Operações, Industry X e a Accenture Song. Ao trabalharmos juntos, a mudança se torna a fonte de progresso mais dinâmica e poderosa que você tem. Somos mais de 738 mil pessoas, presentes em mais de 120 países, engajados em fazer inovação todos os dias e transformar o mundo em um lugar melhor para as pessoas. Junte-se a nós - Technology Reunimos inovação, novas habilidades tecnológicas e conhecimento do setor para ajudar os clientes a inovar em escala, transformar e expandir negócios. Venha trabalhar em uma cultura que incentiva ideias inovadoras a florescer e causar um impacto significativo nos negócios de nossos clientes e em nossas comunidades. Combine o melhor da tecnologia e criatividade humana em programas de transformação de TI e negócios em larga escala para clientes globais usando as tecnologias mais recentes em nuvem, segurança, dados, IA, digital, Industry X, plataformas corporativas e automação inteligente. Buscamos um(a) Arquiteto(a) de Dados especialista para atuar em um projeto com forte foco em Databricks, engenharia de dados, modelagem e arquitetura medalhão. O profissional será responsável por desenhar e implementar pipelines de dados escaláveis, garantindo qualidade, performance e governança ao longo de todo o fluxo de dados. Principais responsabilidades - Atuar como arquiteto(a) de dados com foco em Databricks, realizando a criação e manutenção de pipelines de dados utilizando ETL/ELT, PySpark e boas práticas de engenharia. - Será responsável pela modelagem de dados em ambientes de big data, trabalhando com arquivos Parquet e Delta dentro da arquitetura medalhão (bronze, silver e gold). - Garantir performance e otimização de queries em PySpark no Databricks. - Contribuir em avaliações técnicas e entrevistas, conforme o processo definido pelo time. Requisitos técnicos obrigatórios - Experiência comprovada com Databricks e PySpark. - Sólidos conhecimentos em engenharia de dados, ETL/ELT e boas práticas de fluxo de dados. - Experiência em modelagem de dados avançada, especialmente em ambientes de big data. - Conhecimento prático em arquitetura medalhão. - Experiência com otimização de performance e queries em PySpark no Databricks. - Vivência com arquivos Parquet e Delta. - Conhecimento em CI/CD para pipelines de dados. - Experiência em cloud, com preferência para Azure; GCP e AWS são considerados diferenciais. - Inglês intermediário Benefícios: · Projetos globais; · Plano de Carreira – Desenhado junto ao People Lead para promoções contínua, com possibilidade de transferência internacional e desenvolvimento de carreira nacional; · Incentivos de estudo: Certificações nas principais tecnologias, plataforma de cursos, parcerias; · Vale Refeição/ alimentação– valor conforme localidade; · Alelo multibenefícios no valor fixo de R$100,00 reais ou –ajuda de custo mensal para o home office; · Assistência Médica – Bradesco– custeada 100% pela empresa (titular e dependentes); · Assistência Odontológica – Bradesco - titular e dependentes); · Seguro de Vida; · Previdência privada; empresa paga a mesma % que o funcionário contribui ( considerando policita); · PPR; 0 a 4 salário, dependendo da Perfomance de cada profissional · Gympass; · Curso de idiomas – Rosetta Stone; · ESSP – Plano de compra de ações; · Conte Comigo: Assistência jurídica, psicológica, vacinas e check-ups de saúde; · Programa novos filhos: Licença maternidade e paternidade estendida Tipo de trabalho/Contratação - CLT - Atuação: das 9:00 - 18:00 ou das 8:00 - 17:00. - Modelo: Atuação remota, buscamos profissionais nivel Brasil About Accenture Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.