• Make “IT just works” a reality across the entire company – through smart automation, clean infrastructure, and proactive improvements rather than reactive fixes • Own the systems that let every team at Reverse Tech focus on what matters • Play a crucial role in building and maintaining the systems and tooling that keep our teams moving fast and secure • Work closely with stakeholders across all of Reverse Tech, contributing to our mission of improving lives and changing the world through innovative digital solutions

Req ID: 366611 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a SCA Helpdesk I to join our team in Arlington (REMOTE), Virginia (US-VA), United States (US). Job Summary: The Customer Support Representative provides 24/7/365 customer-centered IT support as the first point of contact for all user issues. Using ITIL-based service management processes, they log, classify, and resolve incidents and service requests, including processing move, add, change, and delete account requests. Proactively monitors incidents nearing SLA thresholds, escalating as needed to ensure accountability and timely closure. They identify trends and recurring issues, recommending process, tool, or knowledge base improvements to elevate service quality and reduce incident volumes. This role is critical to delivering reliable and responsive IT support that enhances productivity and minimizes downtime. Job Duties: - In-depth knowledge of IT service desk operations - Expertise in ticket resolution and escalation - Strong customer service and communication skills - Ability to identify and resolve recurring issues - Analytical skills - Omnichannel Support Basic Qualifications: - Minimum 1 years performing IT customer support role/responsibilities - Ability to obtain a Public Trust clearance Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting pay range for this remote role is $38,900 - $73,097. This range reflects the minimum and maximum target compensation for the position across all US locations. Actual compensation will depend on a number of factors, including the candidate’s actual work location, relevant experience, technical skills, and other qualifications. This position may also be eligible for incentive compensation based on individual and/or company performance. This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally-required benefits. About NTT DATA NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D. Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us. NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.

• Technician Check-in & Check-out • Answering Calls and escalating where necessary • Deliverable Review • Database Updates • Live Check-out Technician and Customer Support • Manual Creation • Network Design • Heat Map Certifications • Advanced Configuration Support for vehicle telematics systems and automotive-based installations • Troubleshooting wiring, power, and connectivity issues related to in-vehicle devices

DEADLINE FOR APPLICATIONS 12 April 2026-23:59-GMT+04:00 Gulf Standard Time (Dubai) WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status or disability. ABOUT WFP The World Food Programme is the world’s largest humanitarian organization saving lives in emergencies and using food assistance to build a pathway to peace, stability and prosperity, for people recovering from conflict, disasters and the impact of climate change. At WFP, people are at the heart of everything we do and the vision of the future WFP workforce is one of diverse, committed, skilled, and high performing teams, selected on merit, operating in a healthy and inclusive work environment, living WFP's values (Integrity, Collaboration, Commitment, Humanity, and Inclusion) and working with partners to save and change the lives of those WFP serves. To learn more about WFP, visit our website: https://www.wfp.org and follow us on social media to keep up with our latest news: YouTube, LinkedIn, Instagram, Facebook, Twitter, TikTok. WHY JOIN WFP? - WFP is a 2020 Nobel Peace Prize Laureate. - WFP offers a highly inclusive, diverse, and multicultural working environment. - WFP invests in the personal & professional development of its employees through a range of training, accreditation, coaching, mentorship, and other programs as well as through internal mobility opportunities. - A career path in WFP provides an exciting opportunity to work across the various country, regional and global offices around the world, and with passionate colleagues who work tirelessly to ensure that effective humanitarian assistance reaches millions of people across the globe. - We offer an attractive compensation package (please refer to the Terms and Conditions section of this vacancy announcement). JOB TITLE: Senior IT Emergency Coordinator TYPE OF CONTRACT: WAE International Consultant (Level 2) UNIT/DIVISION: IT Emergency Preparedness and Response Branch, TECF DUTY STATION (City, Country): Admin Dubai, UAE (Remote) DURATION: 31.12.2026 BACKGROUND AND PURPOSE OF THE ASSIGNMENT: The United Nations World Food Programme (WFP) IT Emergency Preparedness and Response Branch (TECF) is responsible for preparing for, coordinating and managing WFP’s Information Technology response to emergencies, including global and often local leadership of the Emergency Telecommunications Cluster (ETC), rapid deployment of FITTEST, and support Digital Assistance operations. The Fast IT, Telecommunications and Coordination Support Services Team (FITTEST) is the IT emergency response capacity of WFP. FITTEST has the overall mandate to rapidly assess, build, enhance and restore communications services during emergency and steady-state operations, often within 48 hours of the onset of an emergency. The IT Emergency Coordinator (IT EC) is to support a coordinated response to crises by effectively collaborating with other stakeholders and cluster members to ensure that urgent communication needs of humanitarian responders are met, while at the same time facilitating recovery. The IT EC will serve as an active member of the ICT Working Group, will be responsible for supporting the delivery of Technology services by consulting and supporting decision-making of the Humanitarian Coordinator and Humanitarian Country Team project initiatives. The IT EC will contribute to planning and development objectives that directly affect the realization of the response’s strategic priorities, including Digital Assistance activities and Services to Affected Communities (S4C), setting priorities, and contributing to the HC’s humanitarian funding proposals. The IT EC will monitor, evaluate and report on performance, activities and needs against the humanitarian (e.g. cluster) plans and agreed results, recommending corrective actions where necessary. The implementation of this TOR will take place through long-term field missions, often in hardship duty stations. ACCOUNTABILITIES/RESPONSIBILITIES: •Lead Emergency Response Technology Projects in field operations, in support of the full humanitarian community and in collaboration with humanitarian partners; •Manage field projects, with a specific focus on Emergency Telecommunications Cluster (ETC), Security Telecommunication Services (TESS) and Service Agreements on behalf of FITTEST and the Technology Division; •Represent the Technology Division towards Country Management in the operation. Escalate issues when required; •Lead the identification/assessment and prioritization of key Technology needs required to deliver assistance to the Affected Communities; •Write Concept of Operations (CONOPS), full staffing plans and budgets, draw up implementation plans, adjust it as per needs and closure reports; •Negotiates budgets with emergency operations management; •Provide leadership to IT EPR, including ETC, by organizing and chairing IT and ETC meetings to coordinate the identification of communication needs and solutions; •Represent WFP and ETC at all relevant events (e.g. Inter-Cluster and other related coordination meetings) and advocate for funding with donors in the operation, if required; •Ensure adequate emergency technology preparedness, through WFP and the Inter-Agency contingency planning process; •Coordinate preparation, ensure proper dissemination of information and full participation of cluster participants to Flash Appeals, SRPs and other funding proposals for common funds and donor funding mechanisms; •Identify and mobilize resources (human, financial and assets) for services to be provided; •Lead or support the creation of local capacity to ensure operational sustainability; •Liaise and coordinate with governments in any telecommunication related issues on behalf of humanitarian community; •Support Digital Assistance interventions; •Supervise national personnel, TDY, Stand-by Partners, FITTEST and Partners as required; •Perform any other related duty as required. DELIVERABLES AT THE END OF THE CONTRACT: 1.Project(s) implemented, handed over or closed in the field; 2.All field missions documented, evaluated and feedback is solicited from partners, clients or field management; 3.Proposal for continuous improvement or enhancement of TECF’s Emergency Preparedness and Response capacity and capability shared; 4.Lead the TEC team when delivering services in complex scenarios, including existing and emerging TEC services; 5.Lead the TEC team in the delivery of technology services in politically challenging situations. QUALIFICATIONS & EXPERIENCE REQUIRED: Education & Experience: University degree in Technology, Business Management in relevant field and minimum 8 years of experience in relevant field or relevant post-secondary education with extensive relevant practical field work experience. Technical Knowledge & Skills: Skills may include but are not limited to the following: •Ability to design, plan and execute projects in the field, and specifically in emergency situations; •Ability and willingness to operate in hard, at times extreme, living conditions, to respond and travel to emergencies within 24 hours, to operate in distributed / decentralised teams and to engage with and support partners; •Ability to work independently through appropriate personal initiative and regular follow-ups; •Highly developed written and oral communication skills with the ability to influence and adapt communication styles to different situations and individuals; •Collaborative hands-on team member and relationship-builder with a facilitative nature and strong business partnering skills towards colleagues and stakeholders; •Highly developed Cognitive Capacity; •Behavioural Flexibility. Languages: Fluency (level C) in English language. Intermediate knowledge (level B) of a second official UN language: Arabic, Chinese, French, Russian, Spanish, and/or WFP’s working language, Portuguese is desirable WFP LEADERSHIP FRAMEWORK WFP Leadership Framework guides to the common standards of behavior that guide HOW we work together to accomplish our mission. Click here to access WFP Leadership Framework REASONABLE ACCOMMODATION WFP is committed to supporting individuals with disabilities by providing reasonable accommodations throughout the recruitment process. If you require a reasonable accommodation, please contact: global.inclusion@wfp.org NO FEE DISCLAIMER The United Nations does not charge any application, processing, training, interviewing, testing or other fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it. Furthermore, please note that emblems, logos, names and addresses are easily copied and reproduced. Therefore, you are advised to apply particular care when submitting personal information on the web. REMINDERS BEFORE YOU SUBMIT YOUR APPLICATION - All applications must be submitted exclusively through our online recruiting system. We do not consider CVs or applications sent by email, LinkedIn, or any other channel. - We strongly recommend that your Workday profile is accurate and complete, and that all sections are filled in, including your employment history, academic qualifications, language skills, and UN grade (if applicable). Once your profile is completed, please apply, and submit your application. - If you experience technical issues while submitting your application, you may contact us at global.hrerecruitment@wfp.org. Please note that this email is only for technical issues with an application - unsolicited applications or documents sent to this inbox will not receive a reply. - At the application stage, the only required documents are your CV and Cover Letter. Additional documents (passport, certificates, recommendation letters, etc.) may be requested later in the process. - Only shortlisted candidates will be contacted and invited to proceed to the next stage of the recruitment process. All employment decisions are made on the basis of organizational needs, job requirements, merit, and individual qualifications. WFP is committed to providing an inclusive work environment free of sexual exploitation and abuse, all forms of discrimination, any kind of harassment, sexual harassment, and abuse of authority. Therefore, all selected candidates will undergo rigorous reference and background checks. No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.