Job Title: Business Operations Coordinator Position Type: Full-Time, Remote Working Hours: U.S. Business Hours About the Role We’re hiring a highly organized and execution-driven Business Operations Coordinator to support day-to-day business operations across systems, billing, crew tracking, client communication, and administrative workflows. This is a hands-on, multi-functional role for someone who thrives in structured environments, pays close attention to detail, and takes ownership of operational accuracy. You will work directly with the Owner and support multiple moving parts across operations, finance coordination, scheduling, and client management. This role is not strategic oversight or high-level management — it is about consistent execution, system discipline, and ensuring that operational details are handled correctly the first time. What You’ll Own Core Operational Execution - Maintain daily operational workflows to ensure smooth business performance. - Support the Owner with administrative and operational coordination tasks. - Identify inefficiencies or gaps and flag them proactively. Systems & Data Management - Maintain and update records inside CRM, ensuring job data, client information, and scheduling details are accurate and current. - Organize and manage digital files across platforms such as Excel, OneDrive, and CompanyCam. - Ensure data accuracy across systems to prevent reporting or billing errors. Invoicing & Billing Coordination - Process invoices and ensure billing aligns accurately with completed work. - Follow up on outstanding payments and maintain clean accounts receivable records. - Collaborate with accounting to ensure documentation and financial records remain organized and complete. Crew Scheduling & Job Tracking - Monitor crew schedules and job progress using Aspire and Azuga. - Identify scheduling conflicts, time discrepancies, or job delays proactively. - Ensure daily time entries are recorded accurately for payroll processing and job costing. Lead & Client Pipeline Management - Manage inbound leads and client communications on behalf of the Owner. - Update CRM records consistently to prevent pipeline stagnation. - Track follow-ups and ensure no inquiries or requests go unanswered. Documentation, Reports & Research - Prepare reports, proposals, and responses to Requests for Proposals (RFPs). - Assist with vendor research, pricing comparisons, and municipal contract research. - Maintain organized documentation for internal and external use. Communication & Administrative Support - Manage and organize the Owner’s email and Teams communication channels. - Respond to routine communication and escalate priority items appropriately. - Maintain clarity and organization in digital communications. Must-Have Experience & Skills - Proven experience in operations coordination, administrative support, invoicing, or billing. - Experience working across multiple systems and platforms simultaneously. - High proficiency in Microsoft Office Suite (Excel, Outlook, Word, Teams, OneDrive). - Experience with CRM systems (Aspire experience is a plus but not required). - Strong written communication skills with professional email management ability. - High attention to detail with the ability to spot discrepancies quickly. - Self-motivated operator capable of working independently with minimal supervision. - Strong organizational and time management skills in fast-moving environments. Operational Environment (Important) This role is execution-focused and systems-driven. You’ll be supported by: - Established workflows and operational systems - Direct communication access to the Owner - Clear expectations around reporting and follow-up cadence Your ownership is focused on: - Accuracy in data, billing, and time tracking - Reliable follow-through on client and crew coordination - Maintaining organized, up-to-date systems - Clear communication and proactive problem identification This role rewards consistency, discipline, responsiveness, and strong organizational control. Key Metrics for Success - Accurate and up-to-date CRM and operational records. - On-time and error-free invoice processing. - Clean time tracking and payroll coordination. - No missed client follow-ups or pipeline stagnation. - Proactive identification of scheduling or operational issues. - High confidence from leadership in operational reliability. Interview Process - Initial Screening Call - Operations / Systems-Focused Interview - Practical Task or Workflow Exercise - Final Interview - Internal Review & Approval - Offer & Onboarding

Job Title: Operations Specialist Position Type: Full-Time, Remote Working Hours: US Hours About the Role: At Pavago, One of Our client is seeking an Operations Specialist to manage and execute day-to-day workforce operations on a live scheduling platform. This role sits at the core of the business and is responsible for ensuring shifts are filled, workers are activated, and clients experience seamless execution. This is not a traditional admin or support role. You will oversee the full shift lifecycle from onboarding professionals to handling real-time attendance issues and last-minute changes. The Operations Specialist plays a critical role in maintaining service quality, reliability, and trust between HireApp, its clients, and its workforce. Responsibilities Shift Fulfillment & Coordination: - Own and manage the end-to-end shift fulfillment process. - Respond quickly to incoming client shift requests and ensure timely coverage. - Assign professionals to shifts and confirm availability and attendance. Workforce Onboarding & Management: - Onboard and activate professionals on the HireApp platform. - Maintain consistent communication to build engagement and long-term reliability. Live Operations & Issue Resolution: - Monitor attendance, track clock-ins, and follow up on late arrivals or no-shows. - Handle last-minute changes, cancellations, and emergencies by securing replacements. - Communicate with on-site managers to resolve operational issues in real time. Systems & Process Improvement: - Keep internal systems, trackers, and documentation accurate and up to date. - Identify recurring issues and recommend workflow improvements to enhance efficiency. What Makes You a Perfect Fit: - Highly organized and comfortable managing multiple live priorities. - Proactive and ownership-driven — you act before issues escalate. - Calm under pressure and effective in fast-changing environments. - Strong communicator who can coordinate confidently with clients and workers. - Solutions-oriented mindset with a focus on operational excellence. Required Experience & Skills: - 2+ years of experience in operations, staffing, or workforce coordination roles. - Fluency in English (spoken and written) with a neutral or modest accent. - Strong communication and stakeholder management skills. - Exceptional organizational and time-management abilities. - Proficiency using digital platforms, internal systems, and operational tools. - Reliable computer setup and stable internet connection. Ideal Experience & Skills: - Experience working in staffing platforms, marketplaces, or high-growth startups. - Background in shift-based or on-demand workforce environments. - Experience monitoring attendance, clock-ins, and operational KPIs. - Ability to suggest and implement process improvements. What Does a Typical Day Look Like? An Operations Specialist’s day is focused on keeping live operations running smoothly. You will: - Review new shift requests and ensure coverage is secured. - Communicate with professionals to confirm assignments and attendance. - Monitor live shifts and follow up on late arrivals or no-shows. - Resolve last-minute changes and coordinate replacements when needed. - Stay in close contact with clients and on-site managers. - Update internal systems and document outcomes. - Identify inefficiencies and suggest operational improvements. In essence: you are the backbone of daily execution, ensuring every shift is filled and every client is supported. Key Metrics for Success(KPIs): - Shift fill rate and time-to-fill - Attendance and no-show reduction - Response time to client requests - Accuracy and completeness of system documentation - Resolution time for operational issues - Client satisfaction and workforce reliability Interview Process: - Initial Phone Screen - Video Interview with Pavago Recruiter - Scenario-Based Operations Interview - Client Interview - Offer & Background Verification

• Provide tactical direction and vision to the CVP family of veterinary hospitals. • Ensure each hospital provides a high level of customer service to our clients and pets. • Ensure all CVP medical and non-medical standards are upheld. • Develop and maintain strong business relationships with Practice Managers, Lead Doctors and Associate Doctors. • Accountable for P&L management; provides monthly reporting to Core Leadership team on outcomes. • Partner with Practice Managers and Lead Doctors to develop solutions for revenue and cost control challenges. • Work with Human Resources to select, recruit, develop and mentor teams. • Serves as escalation point for employee relation issues.

Join Caring Transitions of Apex and Cary! Caring Transitions of Apex and Cary helps people and families through life’s big changes—like moving, downsizing, or managing a loved one’s estate. We handle everything from organizing and packing to running estate sales and online auctions, making the whole process feel simpler, more manageable, and a lot less overwhelming. We’re growing and looking for a motivated, organized Office / Operations Coordinator to help support our expanding team. This is a part-time role with mostly remote work, offering flexibility and meaningful impact. Key Responsibilities - Collaborate with Estate Sale and Move Managers to build and manage team schedules - Handle inbound leads and online inquiries, routing them to the appropriate manager - Stay informed on local market trends to support service offerings and client qualification - Track and drive key operational performance metrics - Schedule and conduct in-home/on-site consultations - Maintain accurate client and contact records - Coordinate services for job sites (e.g., bulk trash, dumpsters, donations, appraisers, liquidators) - Assist with daily reports and monthly/year-end P&L statements - Conduct post-project follow-ups with clients - Develop and improve internal processes to increase efficiency and productivity - Support additional operational tasks as needed Qualifications & Skills - Minimum 2 years of experience in operations, sales, or team leadership - Associate’s degree or equivalent combination of education and experience - Strong computer proficiency, including social media platforms - Excellent verbal and written communication skills - High level of professionalism and ethical decision-making - Working knowledge of Microsoft Office - Strong organizational and prioritization abilities During the first month, you’ll get hands-on training by supporting packing and unpacking jobs and helping set up and run online auctions to learn our processes. This is a mostly remote role, but it does require a valid driver’s license and a willingness to travel locally to job sites and client homes as needed.