At Accenture Federal Services, nothing matters more than helping the US federal government make the nation stronger and safer and life better for people. Our 13,000+ people are united in a shared purpose to pursue the limitless potential of technology and ingenuity for clients across defense, national security, public safety, civilian, and military health organizations. Join Accenture Federal Services, a technology company within global Accenture. Recognized as a Glassdoor Top 100 Best Place to Work, we offer a collaborative and caring community where you feel like you belong and are empowered to grow, learn and thrive through hands-on experience, certifications, industry training and more. Join us to drive positive, lasting change that moves missions and the government forward! The work In this role, you will lead the analysis, design, implementation, testing, and deployment of ServiceNow technical capabilities in support of a dynamic Agile Scrum project environment. You will collaborate closely with business and technical stakeholders to translate requirements into actionable solutions, working alongside the Technical Lead and ServiceNow SMEs to ensure high‑quality, efficient delivery. You will analyze existing business processes, identify opportunities for modernization, and apply process improvement methodologies to support organizational transformation. Your work will also contribute to training, knowledge transfer, and the institutionalization of new processes across impacted teams. Here’s what you need - Experience leading ServiceNow technical capability development (analysis through deployment) - Experience supporting Agile Scrum projects and participating in Scrum ceremonies - Strong understanding of business process analysis, process mapping, and process improvement methodologies Eligibility requirements - US Citizen - Active secret clearance As required by local law, Accenture Federal Services provides reasonable ranges of compensation for hired roles based on labor costs in the states of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Washington, Vermont, the District of Columbia, and the city of Cleveland. The base pay range for this position in these locations is shown below. Compensation for roles at Accenture Federal Services varies depending on a wide array of factors, including but not limited to office location, role, skill set, and level of experience. Accenture Federal Services offers a wide variety of benefits. You can find more information on benefits here. We accept applications on an on-going basis and there is no fixed deadline to apply. The pay range for the states of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Washington, Vermont, the District of Columbia, and the city of Cleveland is: $78,600—$160,200 USD What We Believe As a company wholly dedicated to serving the US federal government, we bring together the best talent to help reinvent how federal agencies operate and deliver greater value for their mission and the American people. We have an unwavering commitment to creating a culture in which all our people are respected, feel a sense of belonging, and have equal opportunity. As a business imperative, every person at Accenture Federal Services has the responsibility to create and sustain a culture where everyone feels welcomed and included. This is grounded in our core values and our experience that hiring and developing great people who reflect different perspectives, experiences, and backgrounds is key to driving innovation and delivering the results that our clients and the country count on. Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. For details, view a copy of the Accenture Federal Services Equal Opportunity Policy Statement. Accenture Federal Services is an Equal Employment Opportunity employer. Additionally, as an Affirmative Action Employer for Veterans and Individuals with Disabilities, Accenture Federal Services is committed to providing veteran employment opportunities to our service men and women. Requesting An Accommodation Accenture Federal Services is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture Federal Services and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired. If you are being considered for employment opportunities with Accenture Federal Services and need an accommodation for a disability or religious observance during the interview process or for the job you are interviewing for, please speak with your recruiter. Other Employment Statements Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States. Candidates who are currently employed by a client of Accenture Federal Services or an affiliated Accenture business may not be eligible for consideration. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information. California requires additional notifications for applicants and employees. If you are a California resident, live in or plan to work from Los Angeles County upon being hired for this position, please click here for additional important information.

Role Description ECS is seeking a ServiceNow Analyst to work remotely. - Support the Management of the Agency’s Enterprise Governance, Risk & Compliance (GRC) module to ensure accurate operational and ATO status of systems as well as system POCs, and related FISMA inventory attributes per the FISMA Inventory SOP. - Track and maintain logs for the completion of program related requirements. - Develop use cases and test scripts, conduct UAT, and report on findings. - Review and update existing GRC specific information security policy, standards, and procedures based on federal and departmental regulations. - Support the development of monthly and weekly status reports summarizing the status of completed, ongoing, upcoming tasks, and work performed. - Analyze security tool reports and determine residual risk or false positives from technical reports and artifacts before assigning findings. - Create and maintain task status documentation for various activities, including outlines, plans, process improvement plan, task timelines, risk registers, lessons learned, requirements documents, meeting agendas, meeting minutes, and others. Salary Range: $110,000 - $125,000 Qualifications - 7+ years of experience with Business Analysis Processes including Requirements Management and Documentation; Data Analysis and Management; and Data flow mapping. - Experience with GRC tools (Required) like ServiceNow (Preferred). - Experience supporting security assessments and reviewing related documents. - Experience performing Certification and Accreditation (C&A) activities, including risk assessments, Security Plans, Security Controls Assessments (SCA), Certification and Accreditation documents. - Experience with Dashboarding (preferred). - Knowledge of current industry methods for evaluating, implementing, and disseminating information technology (IT) security assessment, monitoring, detection, and remediation tools and procedures utilizing standards-based concepts and capabilities. - Knowledge of policies, procedures, and standards of the Office of Management and Budget (OMB), the National Institute of Standards and Technology (NIST), and the OCC. - Strong written and verbal communication skills across all levels of management.

• Configure, deploy, and operate Now Assist capabilities • Integrate and align Moveworks with ServiceNow experiences • Develop within platform-level AI standards for enterprise re-use and scalability • Design and maintain reusable AI configurations • Define reference architectures for common use cases across AI configurations • Build and maintain integrations using Integration Hub, APIs, and event-driven patterns • Document AI designs, data sources, and controls to support audit and compliance requirements • Support the definition of and monitoring of platform-level AI KPIs • Manage AI feature lifecycle across environments (lower → production)

• Develop and execute successful sales strategies that expand and maintain CDW ServiceNow’s customer base and achieve bookings, revenue, and gross profit targets. • Establish an understanding of CDW ServiceNow’s capabilities, service offerings, value proposition, market positioning, selling strategy and process, as well as key differentiators. • Cultivate productive relationships with key personnel in current and targeted accounts, while building strong relationships with sales professionals at ServiceNow to identify opportunities and expand CDW’s ServiceNow business. • Identify, qualify, and develop new opportunities. • Proactively coordinate with other CDW Digital Velocity resources to support identified opportunities. • Understand industry landscapes and follow trends that impact our clients and prospects. • Provide accurate sales pipeline updates and forecasts.