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Mid-level Continuous Improvement Analyst

Location

Brazil

Posted

99 days ago

Salary

0

Seniority

Mid Level

Bachelor Degree2 yrs expPortuguese

Job Description

Mid-level Continuous Improvement Analyst

AlmavivA Experience

• Creation of new reports and performance indicators • Modification and correction of deviations in existing reports • Preparation of presentations for internal and external clients • Analysis of generated information and identification of operational deviations • Management of Quality Assistants • Comparing monitoring results with operational performance outcomes • Providing input to initiatives aimed at improving telephone customer service quality • Participating in special projects related to assigned activities • Monitoring the consistency of information in the monitoring database • Providing feedback to Quality Assistants and Quality Monitors

Job Requirements

  • University degree
  • 1–3 years of professional experience

Benefits

  • Meal allowance (meal voucher)
  • Gympass membership
  • Life insurance
  • Partnerships with higher education institutions and SESC
  • Health insurance
  • Dental insurance

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