AlmavivA Experience

• Creation of new reports and performance indicators • Modification and correction of deviations in existing reports • Preparation of presentations for internal and external clients • Analysis of generated information and identification of operational deviations • Management of Quality Assistants • Comparing monitoring results with operational performance outcomes • Providing input to initiatives aimed at improving telephone customer service quality • Participating in special projects related to assigned activities • Monitoring the consistency of information in the monitoring database • Providing feedback to Quality Assistants and Quality Monitors