AlmavivA Experience

• Identificação e prospecção de clientes em potencial • Apresentação dos benefícios e vantagens da energia solar • Condução do processo de vendas até o fechamento • Construção de relacionamentos sólidos com os clientes • Entender as necessidades e apresentar soluções personalizadas

• Creation of new reports and performance indicators • Modification and correction of deviations in existing reports • Preparation of presentations for internal and external clients • Analysis of generated information and identification of operational deviations • Management of Quality Assistants • Comparing monitoring results with operational performance outcomes • Providing input to initiatives aimed at improving telephone customer service quality • Participating in special projects related to assigned activities • Monitoring the consistency of information in the monitoring database • Providing feedback to Quality Assistants and Quality Monitors