This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Learning Partner plays a critical role in enabling Synapse Health’s call center teams to deliver consistent, high-quality experiences to patients, prescribers, and partners. Reporting to the Manager, Operations Training, this role is responsible for designing, delivering, and continuously improving learning experiences that support frontline performance, quality, efficiency, and career growth within a high-volume contact center environment. - Design and deliver call center training programs, including onboarding, role-specific training, soft skills development (customer experience, communication, empathy), just-in-time learning, on-the-job training, and advanced skills programs. - Develop deep expertise in Synapse Health’s call center operations, systems, workflows, and performance expectations through job shadowing, live call observations, hands-on system use, and collaboration with Operations leaders. - Facilitate engaging in-person and virtual training sessions for frontline agents, team leads, and leaders, adapting delivery to different experience levels and learning styles. - Create a positive, inclusive, and high-energy learning environment that reinforces accountability, engagement, and learner confidence while effectively managing classroom dynamics. - Apply instructional design best practices across the ADDIE lifecycle—analysis, design, development, implementation, and evaluation—to ensure training is practical, scalable, and aligned with operational goals. - Develop and administer assessments, simulations, and call-based evaluations to measure competency, assess role readiness, and confirm mastery of systems, processes, and customer interaction standards. - Partner closely with Operations leadership, Quality, Workforce Management, and subject matter experts to identify performance gaps, define learning needs, and align training solutions to key metrics such as quality, productivity, and customer satisfaction. - Ensure training content reflects current call center processes, scripts, systems, policies, regulatory requirements, and compliance standards. - Manage classroom logistics, including session scheduling, participant communications, attendance tracking, coordination with presenters, and administration of post-training surveys. - Provide targeted coaching and actionable feedback to learners based on observations, assessments, and performance data, reinforcing behaviors that drive quality and consistency. - Incorporate learner feedback, quality insights, and operational performance trends into continuous improvement of training programs. - Support additional Operations Training initiatives as needed. Qualifications - Bachelor’s degree in Education, Instructional Design, Organizational Communication, Industrial-Organizational Psychology, or a related field required; Master’s degree preferred. - 3+ years of experience delivering training in a call center, customer support, or operational environment, including virtual training facilitation. - Experience delivering systems, process, and role-specific training for frontline operational teams. - Strong understanding of adult learning principles and instructional design methodologies. - Proven ability to coach frontline employees and manage classroom dynamics in both in-person and virtual settings. - Ability to adapt quickly and remain effective in a fast-paced, metrics-driven environment with frequent change. - Exceptional written and verbal communication skills, with the ability to communicate clearly and effectively with frontline staff and leadership. - Strong organizational and time-management skills, with the ability to manage multiple training initiatives simultaneously. Requirements - Experience using call center metrics (quality scores, productivity, adherence, customer satisfaction) to inform training design and measure effectiveness. - Background in healthcare operations and/or Durable Medical Equipment (DME) call center environments. - Experience supporting performance improvement initiatives, quality programs, or agent readiness efforts. - Informal leadership experience, such as mentoring agents, supporting new hire ramp, or leading training initiatives. Benefits - Professional growth opportunities with compelling career paths. - Healthy work-life balance supported by generous paid time off (PTO). - Comprehensive benefits package, including medical, dental, vision, STD & LTD insurance for full-time team members. - 401(k) savings plan with employer matching contributions.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description A.J. Drexel Autism Institute is seeking a SPIRIT Co-Developer. This position is grant-funded; employment is contingent upon the continued availability of those funds. - Participate in delivering the training program, providing instructional, administrative, and program assistance. - Integrate Autistic Self-Advocate instructors whose lived experiences provide critical insight and expertise. - Design new training content and curriculum elements aligned with program objectives, and update existing materials as needed. - Collaborate with project partners to ensure effective program delivery. - Delivery of all scheduled training sessions. - New or updated training modules and participant materials. - Integration of Autistic Self-Advocate instructors into the training program. Qualifications - Minimum of a Master's Degree - Minimum of 3-5 years of experience. Requirements - Facilitation & Instruction: Ability to actively participate in the delivery of training sessions and provide direct instructional support. - Program Coordination: Proficiency in managing the administrative tasks and logistical assistance necessary to keep a program running smoothly. - Curriculum Development: Expertise in designing new training content and updating existing materials to meet specific learning objectives. Benefits - This is a Part-Time casual position classified as Non-Exempt. - The offered pay is based on the successful candidate’s qualifications and experience, department budget, and an internal equity review. - For information about benefits, please review Drexel’s Per Diem/Casual/Temporary Benefit Fact Sheet. Special Instructions to the Applicant - Please make sure you upload your CV/resume and cover letter when submitting your application. - A review of applicants will begin once a suitable candidate pool is identified.

Role Description We are seeking a proactive and technically skilled Learning Solution Support Assistant to join our team. In this role, the successful candidate will provide technical support for the organisation's learning platforms, systems, and digital training tools. The role involves maintaining system functionality, supporting users, and ensuring that learning technologies operate efficiently to support training delivery and organisational development initiatives. The successful candidate will work closely with internal teams to troubleshoot system issues, support platform administration, and ensure the reliability of learning and information systems. Job Responsibilities - System Support: Provide technical support for learning platforms, digital tools, and related systems to ensure smooth operation and accessibility for users. - Network & Infrastructure Support: Assist in maintaining network connectivity and resolving basic networking issues affecting learning systems and digital platforms. - Server Management: Support the administration and maintenance of Microsoft Windows servers and assist with routine server monitoring and troubleshooting activities. - Database Support: Assist with database management activities including database creation, running queries, system backups, and maintaining database integrity using MSSQL. - User Support: Provide technical assistance to internal users, addressing system-related concerns and ensuring issues are resolved promptly. - System Monitoring & Maintenance: Monitor system performance and assist in identifying potential technical issues to ensure minimal disruption to learning operations. - Collaboration: Work with internal teams and external vendors where necessary to support the implementation and maintenance of learning technology solutions. Qualifications - Bachelor’s degree in Computer Science, Information Technology, or a related field. Requirements - Relevant experience in IT support, systems administration, or learning technology support will be an advantage. - Good knowledge of computer operating systems. - Good knowledge and hands-on experience in computer networking and network technologies. - Good knowledge of Microsoft Windows servers (knowledge of other server technologies will be an added advantage). - Working knowledge of databases such as Microsoft SQL Server, including database creation, query execution, management, and backup processes. - Knowledge of programming languages will be an added advantage. - Strong verbal and written communication skills. - Strong analytical and decision-making abilities. Key Competencies - Problem Solving: ability to diagnose technical issues and provide practical solutions in a timely manner. - Attention to Detail: ensures system configurations, database processes, and technical tasks are carried out accurately. - Communication: ability to clearly explain technical issues and solutions to both technical and non-technical users. - Collaboration: works effectively with team members and stakeholders to maintain reliable system operations. - Adaptability: ability to work in a dynamic environment and respond to evolving technology and support needs.

• Identify capability gaps and future skill requirements through data analysis and stakeholder engagement. Translate insights into integrated learning and development plans. • Create and deliver engaging learning experiences using modern methodologies and digital tools. • Partner with P&C and business leaders to embed performance frameworks, tools, and practices that drive clarity, accountability, and growth. • Support employees and line managers in navigating the people growth framework, development opportunities and learning programs. • Provide coaching and support to employees and line managers to enhance performance and accelerate growth. • Use analytics to measure learning impact, performance trends, and development outcomes. Recommend improvements based on evidence. • Work closely with managers and leaders to align talent development initiatives with business priorities.