Global Information Technology is a Professional IT training and consulting services corporation that has been in business since 1999. Global Information Technology committed to providing students with the necessary skills and attitudes to secure employment in their field of training. We have an urgent need for Computer instructors to teach CompTIA Sec+/ CYSA + classes on weeknights/weekends. Required Skills: - Excellent presentation skills and the ability to interact professionally with students - Strong verbal and written skills - Certifications in Sec+, CYSA +. - 4-8 years of related work experience. - Familiarity with adult learning principles and practices - Learner-focused service orientation and commitment to quality in all aspects related to content delivery - Working knowledge of networking and associated technologies - Ability to multitask effectively and possess excellent time management and organizational skills - Bachelor's degree and teaching experience a plus not required. Essential Job Functions: - Provide training via physical and remote classroom - Conduct technical instruction using adult learning practices and procedures to engage the learners and ensure content is relevant to the targeted audience. This is an outstanding career opportunity with an organization that is rapidly growing. If you think you fit the aforementioned requirement, kindly get back to us with your updated resume and cover letter to jobs@global-itech.com

Company : enGenJob Description : JOB SUMMARY *** Due to Department of Defense (DOD) contract requirements, the incumbent who fills this position must be a US citizen and must also pass a background check.*** The Business Systems Analyst serves as a subject‑matter expert for assigned United Concordia dental applications, supporting both day‑to‑day production operations and ongoing system fixes. This role partners closely with developers, product teams, and business stakeholders to analyze issues, clarify requirements, and determine root cause across data, configuration, and system behavior. The Business Analyst supports production incidents and escalations, provides guidance on expected application behavior, helps define and validate testing scenarios, reviews and verifies system changes in test environments, and collaborates with United Concordia to ensure changes meet business expectations before release. Success in this role requires strong systems thinking, clear communication, and the ability to balance production support, testing activities, and analytical work in a fast‑paced environment. ESSENTIAL RESPONSIBILITIES - Work with customers, Software Engineers, Architects, Capability Managers, and other team members to capture capability needs and drive quality business solutions. Create and maintain deliverables such as business vision, requirements and personalization to different clients, and user interface design. - Participate in the full software development life cycle by actively participating on Agile scrum teams in various roles, including, but not limited to, Scrum Master, Business Technical Analyst, User Interface designer, Capability Manager, or Tester, based upon experience and need. - Support various aspects of requirements testing (e.g. testing plan, scenarios, documentation, defect management) to ensure minimal production defects are realized and completing analysis of the results tying back to customer impacts. - Ensure compliance for required standards and all necessary approvals have been obtained throughout the project lifecycle. - Effectively communicate with team members, customers, partners and management, including assisting with or conducting requirement walkthroughs and sprint reviews, reporting project status, enabling vendor solutions and providing accurate and concise documentation. - Other duties as assigned. EDUCATION Minimum - Bachelor's Degree in Business Management, Information Systems, or closely related field Substitutions - None Preferred - None EXPERIENCE Minimum - 3 - 5 years in IS/IT Preferred - 1 - 3 years in Lean/Six Sigma experience - 1 - 3 years in the Health Insurance Industry - 1 - 3 years in the Healthcare industry LICENSES OR CERTIFICATIONS Required - None Preferred - Information Technology Infrastructure Library (ITIL) - The Open Framework Group (TOGAF) - Six Sigma - Project Management Professional (PMP) SKILLS - Analytical Skills - Problem-Solving - Communication Skills - Report Writing - SQL - Agile Methodolgy - Agile Project Management Language Requirements (other than English) None Travel Required 0% - 25% PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS Position Type Office-Based Teaches / trains others regularly Rarely Travel regularly from the office to various work sites or from site-to-site Occasionally Works primarily out-of-the office selling products/services (sales employees) Never Physical work site required Yes Lifting: up to 10 pounds Rarely Lifting: 10 to 25 pounds Rarely Lifting: 25 to 50 pounds Rarely Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job. Compliance Requirement: This position adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies. As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy. Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements. Pay Range Minimum: $68,400.00 Pay Range Maximum: $105,900.00 Base pay is determined by a variety of factors including a candidate’s qualifications, experience, and expected contributions, as well as internal peer equity, market, and business considerations. The displayed salary range does not reflect any geographic differential Highmark may apply for certain locations based upon comparative markets. Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law. We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the email below. For accommodation requests, please contact HR Services Online at HRServices@highmarkhealth.org California Consumer Privacy Act Employees, Contractors, and Applicants Notice

• Diagnose, troubleshoot, and resolve escalated IT issues across hardware and software systems • Manage support tickets end-to-end • Communicate with clients, and collaborate with internal teams and vendors when needed • Support system migrations and implementations • Manage multiple priorities • Document technical solutions • Deliver high-quality customer service, including night shift coverage as required

• Provide first-line technical support and ensure the efficient resolution of IT-related issues for clients • Respond to tickets, calls, and emails via PSA tools (ConnectWise / Autotask) • Provide remote and onsite support to end-users • Troubleshoot hardware, software, and network issues • Manage and resolve service requests and incidents • Follow up on tickets and ensure SLA compliance • Escalate issues appropriately with full documentation • Create, manage, and maintain Active Directory & Azure AD users, Group Policies, User permissions and access controls • Support and administer Microsoft 365 (Exchange, Teams, SharePoint, OneDrive), Email systems, archiving, and spam filtering • Install, configure, and maintain workstations, servers, and operating systems, network devices (routers, switches, firewalls), printers, scanners, and peripherals • Support VoIP and telephony systems • Monitor systems using RMM tools (Datto / Kaseya / NinjaOne) • Implement and support endpoint protection (Sophos), Firewalls and security systems, Intrusion detection/prevention systems • Perform and monitor data backups (Veeam / Datto) and disaster recovery planning and testing