Global Information Technology is a Professional IT training and consulting services corporation that has been in business since 1999. Global Information Technology committed to providing students with the necessary skills and attitudes to secure employment in their field of training. We have an urgent need for Computer instructors to teach CompTIA Sec+/ CYSA + classes on weeknights/weekends. Required Skills: - Excellent presentation skills and the ability to interact professionally with students - Strong verbal and written skills - Certifications in Sec+, CYSA +. - 4-8 years of related work experience. - Familiarity with adult learning principles and practices - Learner-focused service orientation and commitment to quality in all aspects related to content delivery - Working knowledge of networking and associated technologies - Ability to multitask effectively and possess excellent time management and organizational skills - Bachelor's degree and teaching experience a plus not required. Essential Job Functions: - Provide training via physical and remote classroom - Conduct technical instruction using adult learning practices and procedures to engage the learners and ensure content is relevant to the targeted audience. This is an outstanding career opportunity with an organization that is rapidly growing. If you think you fit the aforementioned requirement, kindly get back to us with your updated resume and cover letter to jobs@global-itech.com

• Support United Concordia dental applications • Troubleshoot production issues and support incidents • Identify root causes across system, data, and configuration issues • Implement effective solutions and support defect triage and resolution • Collaborate with developers, product teams, and business stakeholders

• Diagnose, troubleshoot, and resolve escalated IT issues across hardware and software systems • Manage support tickets end-to-end • Communicate with clients, and collaborate with internal teams and vendors when needed • Support system migrations and implementations • Manage multiple priorities • Document technical solutions • Deliver high-quality customer service, including night shift coverage as required

• Provide first-line technical support and ensure the efficient resolution of IT-related issues for clients • Respond to tickets, calls, and emails via PSA tools (ConnectWise / Autotask) • Provide remote and onsite support to end-users • Troubleshoot hardware, software, and network issues • Manage and resolve service requests and incidents • Follow up on tickets and ensure SLA compliance • Escalate issues appropriately with full documentation • Create, manage, and maintain Active Directory & Azure AD users, Group Policies, User permissions and access controls • Support and administer Microsoft 365 (Exchange, Teams, SharePoint, OneDrive), Email systems, archiving, and spam filtering • Install, configure, and maintain workstations, servers, and operating systems, network devices (routers, switches, firewalls), printers, scanners, and peripherals • Support VoIP and telephony systems • Monitor systems using RMM tools (Datto / Kaseya / NinjaOne) • Implement and support endpoint protection (Sophos), Firewalls and security systems, Intrusion detection/prevention systems • Perform and monitor data backups (Veeam / Datto) and disaster recovery planning and testing