Hunt St logo
Hunt St

We help Aussie companies find top 3% remote talent in the Philippines & Nepal for a single finder's fee.

Level 1 System Engineer

Systems EngineerSystems EngineerContractRemoteJuniorTeam 1-10H1B No SponsorCompany SiteLinkedIn

Location

Philippines

Posted

52 days ago

Salary

$1.2K - $2K / month

Seniority

Junior

Bachelor Degree1 yr expEnglishAzureCloudDNSFirewallsTCP/IPVoIP

Job Description

Level 1 System Engineer

Hunt St

• Provide first-line technical support and ensure the efficient resolution of IT-related issues for clients • Respond to tickets, calls, and emails via PSA tools (ConnectWise / Autotask) • Provide remote and onsite support to end-users • Troubleshoot hardware, software, and network issues • Manage and resolve service requests and incidents • Follow up on tickets and ensure SLA compliance • Escalate issues appropriately with full documentation • Create, manage, and maintain Active Directory & Azure AD users, Group Policies, User permissions and access controls • Support and administer Microsoft 365 (Exchange, Teams, SharePoint, OneDrive), Email systems, archiving, and spam filtering • Install, configure, and maintain workstations, servers, and operating systems, network devices (routers, switches, firewalls), printers, scanners, and peripherals • Support VoIP and telephony systems • Monitor systems using RMM tools (Datto / Kaseya / NinjaOne) • Implement and support endpoint protection (Sophos), Firewalls and security systems, Intrusion detection/prevention systems • Perform and monitor data backups (Veeam / Datto) and disaster recovery planning and testing

Job Requirements

  • Minimum a bachelor’s degree in Computer Sciences or related technology
  • Minimum 1 year of experience as a System Engineer, IT support, service desk, or a related technical support role
  • Strong English communication skills (written and verbal)
  • Excellent multitasking and time management abilities
  • Strong analytical and problem-solving skills
  • Team player with a collaborative mindset
  • Friendly, professional, and customer-oriented attitude
  • Proactive, reliable, and hardworking attitude
  • Certifications (Preferred):**
  • Sophos Certified
  • MCP (Microsoft Certified Professionals)
  • Technical Expertise:**
  • Microsoft Office 365 Administration and Support
  • Windows Server environments
  • Active Directory management tools
  • Virtualization (Hyper-V)
  • Cloud server environments
  • Ticketing systems (e.g., Autotask or similar)
  • VoIP systems
  • Networking fundamentals (DNS, DHCP, TCP/IP)
  • Remote support tools (VPN, RDS, etc.)

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