• Diagnose, troubleshoot, and resolve escalated IT issues across hardware and software systems • Manage support tickets end-to-end • Communicate with clients, and collaborate with internal teams and vendors when needed • Support system migrations and implementations • Manage multiple priorities • Document technical solutions • Deliver high-quality customer service, including night shift coverage as required

• Provide first-line technical support and ensure the efficient resolution of IT-related issues for clients • Respond to tickets, calls, and emails via PSA tools (ConnectWise / Autotask) • Provide remote and onsite support to end-users • Troubleshoot hardware, software, and network issues • Manage and resolve service requests and incidents • Follow up on tickets and ensure SLA compliance • Escalate issues appropriately with full documentation • Create, manage, and maintain Active Directory & Azure AD users, Group Policies, User permissions and access controls • Support and administer Microsoft 365 (Exchange, Teams, SharePoint, OneDrive), Email systems, archiving, and spam filtering • Install, configure, and maintain workstations, servers, and operating systems, network devices (routers, switches, firewalls), printers, scanners, and peripherals • Support VoIP and telephony systems • Monitor systems using RMM tools (Datto / Kaseya / NinjaOne) • Implement and support endpoint protection (Sophos), Firewalls and security systems, Intrusion detection/prevention systems • Perform and monitor data backups (Veeam / Datto) and disaster recovery planning and testing

• Design and develop custom process flows for industrial water and wastewater treatment systems • Engineer integrated equipment solutions spanning primary, secondary, and tertiary treatment processes • Apply expertise in treatment technologies including clarifiers, dissolved air flotation (DAF/SAF), centrifuges, aerobic treatment systems, and membrane filtration (UF/NF/RO) • Evaluate client wastewater characteristics and develop treatment strategies for organic-loaded effluents typical of the food and beverage industry • Collaborate with equipment vendors to select, specify, and integrate treatment technologies into complete system designs • Prepare process flow diagrams (PFDs), process design criteria, and technical documentation • Support proposal development and technical sales by defining system configurations and performance requirements • Participate in system commissioning, troubleshooting, and optimization as needed • Ensure designs meet applicable environmental regulations and industry best practices • Work cross-functionally with project management, mechanical, and controls teams to deliver turnkey water treatment systems

​​Looking for Philippines-based candidates Job Role: Level 2 System Engineer Compensation range: $1,200 - $2,000 AUD/month Engagement type: Independent Contractor Agreement Work Schedule: This role is expected to align with the AU business hours (approx. 9 AM - 6 PM, Monday to Friday) for collaboration, but as a contractor, you’ll have flexibility in how you manage your time. Who We Are: At Hunt St, we help Australian companies hire top remote talent in the Philippines. For this role, you will be engaged directly by the client as an independent contractor. We are not an outsourcing agency. All of our roles are 100% remote so you'll be able to work from home. Who The Client Is: The client is an established Australian Managed IT Services provider delivering end-to-end technology solutions to businesses across various industries, including healthcare, education, retail, and professional services. They specialise in providing managed IT support, cloud services, cybersecurity, infrastructure management, and helpdesk solutions, with a strong focus on delivering reliable, proactive, and tailored technology support that helps clients improve efficiency, security, and overall business performance. Role Overview: A Level 2 System Engineer is responsible for diagnosing, troubleshooting, and resolving escalated IT issues across hardware and software systems, ensuring timely resolution and minimal downtime. The role involves managing support tickets end-to-end, communicating with clients, and collaborating with internal teams and vendors when needed. It also includes supporting system migrations and implementations, managing multiple priorities, documenting technical solutions, and delivering high-quality customer service, including night shift coverage as required. Key Responsibilities:  Advanced Support & Escalations - Handle escalated tickets from L1 engineers - Diagnose and resolve complex technical issues - Provide root cause analysis and long-term solutions - Ensure minimal downtime and rapid resolution Server & Infrastructure Management - Install, configure, and maintain: - Windows Servers - Active Directory, Group Policy, Exchange - Virtual environments (VMware / Hyper-V) - Manage: - Storage systems (SAN / NAS) - High-availability systems and clusters Cloud & Microsoft Ecosystem - Administer: - Microsoft 365 & Azure environments - Identity and access management - Support cloud migrations and hybrid environments - Configure cloud-based services (Azure / AWS) Networking & Security - Configure and manage: - Firewalls (Sophos) - VPNs, VLANs, routing, switching - Monitor and manage: - Network performance and traffic - Security threats and vulnerabilities - Conduct: - Security audits - Penetration testing and vulnerability scans - Implement network segmentation and security policies Monitoring, Performance & Optimization - Monitor systems using RMM tools - Analyze logs, alerts, and performance metrics - Perform system tuning and optimization - Ensure uptime, capacity planning, and reliability Backup, DR & Business Continuity - Manage: - Backup systems (Veeam / Datto) - Disaster recovery solutions - Develop and maintain: - DR and business continuity plans - Perform testing and validation of recovery processes Projects & Implementations - Lead and support: - System upgrades and migrations - Infrastructure deployments - Network implementations - Install and configure: - Servers, applications, databases, web services - Load balancers, SSL certificates, and security tools Documentation & Governance - Maintain detailed documentation (IT Portal) - Develop: - IT policies - Security procedures - Network diagrams and system documentation - Ensure compliance with internal and client policies Leadership & Internal Contribution - Mentor L1 engineers - Assist in training and knowledge sharing - Improve processes and service delivery - Participate in on-call and after-hours support