Transcarent is Hiring for a Full Time Clinical Educator. This position is Remote. Applicants with who thrive in a fast‑moving environment, easily adapts to new technologies and shifting business needs, works efficiently in a high‑volume and fast‑paced setting while maintaining flexibility, strong facilitation experience, excellent multi-tasking skills, manage end to end project coordination experience, and educating Clinicians (i.e - Registered Nurse, Dietitians, Social Workers, Pharmacists, and Physicians) this opportunity is for you! About this role The Clinical Educator plays a critical role in developing and implementing standardized orientation curriculum and ongoing educational offerings to drive operational efficiencies, maintain up to date clinical standards, meet regulatory requirements such as NCQA, and various clinical operational support to business needs. This team member will be integral in all aspects of clinical education including analysis, planning, design, development, implementation, and evaluation to ensure operational success, clinical processes and operations. What you’ll do - Serve as a clinical education subject matter expert (SME) understanding the scope, complexity, processes, services, and vision of the Population Health Care Management programs. - Promote and drive comprehensive clinical excellence and clinician acumen.  - Collaborate with leadership to actively identify, participate in and drive operational strategies - Lead, implement and manage educational and quality initiatives to deliver desired outcomes.   - Collaborate and solution with cross functional SMEs and teams to optimize care programs and delivery; develop preceptorship and mentorship programs to extend and support new hire education; develop and support existing clinical workflows to ensure evidence-based clinical programs. - Leverage and apply adult learning principles to design and deliver clinical education programs and resources. - For example, documentation guidelines and materials, educational scenarios and activities to develop and strengthen clinical skills regarding motivational interviewing, self-management support, shared decision making, etc. - Examples include but are not limited to: Documentation guidelines and materials, educational scenarios and activities to develop and strengthen clinical skills regarding motivational interviewing, self-management support, shared decision making, etc. - Develop and deliver clinician and management education materials (such as process guides, scenarios, participant guides, skills practices, knowledge checks, resources, etc) to supplement learning activities and clinician resources. - Regularly evaluate and update curriculum to maintain industry standards and best practices; Ensure identification and utilization of educational strategies and approaches in delivery methods, tools, materials, and mediums to align with adult learning principles and virtual training trends with the goal of increasing participant engagement. What we are looking for: - Team members who possess enthusiasm, a strong work ethic and integrity. Someone who can successfully collaborate and perform within a matrixed environment.   - Active Licensed Registered Nurse with a Bachelors Degree or a Masters of Nursing Degree - A minimum of 3 years of experience in educating health care clinicians (RNs, RDs, Pharmacists, SW, and Physicians). -  Exceptional facilitation skills. - Experience in training both licensed and non-licensed staff. - Experience in EMRs, Adobe, Microsoft Office, Power Point, and Excel. Bonus is experience in using 360 Articulate Storyline or Iorad tools. - Exceptional communication skills, both written and oral; ability to actively listen, ask open-ended questions, clarify, confirm, and understand perspectives across a range of different organizations and personalities. - Ability to multitask, prioritize, adapt to change, work well under pressure in an entrepreneurial environment, and manage a project from start to finish.  As a remote position, the salary range for this role is: $90,000—$110,000 USD Who we are Transcarent is the One Place for Health and Careᵀᴹ, bringing medical, pharmacy, and point solutions together with the WayFindingᵀᴹ experience, the first and only generative AI-powered health and care platform for health consumers. Our WayFinding experience, paired with transparent and consumer-driven pharmacy care, 2nd.MD expert medical opinions, and virtual primary care, works seamlessly with comprehensive Care Experiences – Cancer Care, Surgery Care, and Weight Health – to support people with all of their health needs, simple or serious. More than 1,700 employers and health plans rely on us to provide information, guidance, and care, empowering health consumers with more choice, an experience they love, access to higher-quality care, and lower costs for 21 million Members. For more information, visit transcarent.com, and follow us on LinkedIn. At Transcarent, our values guide everything we do: - People First: We prioritize our Members, clients, and each other in every decision - Care: Every decision starts with improving health and care for our Members - Resilience: We push boundaries and take the uncharted path to change an industry - Results: We take ownership, solve with speed, and deliver for our people and each other - Humble and Human: We lead with humility, bring fun to tough moments, and go further together Total Rewards Individual compensation packages are based on a few different factors unique to each candidate, including primary work location and an evaluation of a candidate’s skills, experience, market demands, and internal equity. Salary is just one component of Transcarent's total package. All regular employees are also eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock options. Our benefits and perks programs include, but are not limited to: - Competitive medical, dental, and vision coverage - Competitive 401(k) Plan with a generous company match - Flexible Time Off/Paid Time Off, 13 paid holidays - Protection Plans including Life Insurance, Disability Insurance, and Supplemental Insurance - Mental Health and Wellness benefits Transcarent is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you are a person with a disability and require assistance during the application process, please don’t hesitate to reach out! Research shows that candidates from underrepresented backgrounds often don’t apply unless they meet 100% of the job criteria. While we have worked to consolidate the minimum qualifications for each role, we aren’t looking for someone who checks each box on a page; we’re looking for active learners and people who care about disrupting the current health and care with their unique experiences.

• Design, build, and run learning programs that support employee development across all levels, from onboarding to leadership development. • Conduct regular learning needs assessments by partnering with team leads to identify skill gaps and development priorities. • Develop and maintain a scalable learning infrastructure, including a learning management system (LMS) and a structured onboarding curriculum. • Create engaging training content in a variety of formats, including e-learning modules, workshops, toolkits, and self-directed resources. • Support our feedback cycles by designing supporting materials, training the team on communication and manager enablement content. • Track, analyze, and report on the effectiveness of learning initiatives, using data to continuously improve programs.

Role Description Rejoignez Nantes Métropole et participez activement au développement d'une métropole innovante et actrice du numérique responsable ! Intégrez le Département des Ressources Numériques (DRN) de Nantes Métropole et contribuez à la transformation numérique d’un territoire de plus de 690 000 habitants. Avec 185 collaborateurs, 8 000 postes de travail et près de 500 applications métier, le DRN accompagne l’ensemble des politiques publiques : mobilités, cycle de l’eau, aménagement, transition écologique, culture, espaces verts… Au sein de la Direction des Services et Usages Numériques (DSUN), vous jouez un rôle clé dans le développement des compétences numériques des agents. Chaque année, près de 1 000 agents sont accompagnés dans leurs usages professionnels. Dans ce cadre, vous contribuez activement à la démarche « École du numérique », visant à renforcer la maîtrise des outils, des usages et de la culture digitale au sein de la collectivité. À la croisée de la formation, de l’accompagnement et des projets numériques, vous facilitez en tant que Chargé de Formation l’adoption des outils collaboratifs et leurs usages. À ce titre, vous : - Concevez et animez des dispositifs de formation et d’accompagnement (présentiel, distanciel, hybrides) adaptés aux besoins des agents. - Accompagnez les utilisateurs dans leurs usages numériques et facilitez la prise en main des outils au quotidien. - Contribuez aux projets de transformation numérique, notamment sur les environnements collaboratifs, en accompagnant les utilisateurs et en intégrant les enjeux de conduite du changement. - Réalisez également de la veille active pour être à l'affût des nouvelles pratiques sur les outils. - Assurez un rôle de référent sur certains outils, en apportant expertise, support avancé et remontée des besoins utilisateurs. - Participez à des activités de réorganisation d'espaces réseau. - Participez également aux autres projets d'innovation au sein de la DSUN. Qualifications - Formation Bac +3 à Bac +5 en formation, pédagogie, numérique ou équivalent. - Expérience de 2 à 5 ans en formation d’utilisateurs, accompagnement aux outils numériques ou support fonctionnel. Requirements - Concevoir et animer des formations et des ateliers (présentiel et distanciel). - Accompagner les utilisateurs dans la prise en main des outils numériques. - Analyser les besoins et adapter les modalités pédagogiques. - Contribuer à des projets de transformation numérique. - Créer des supports pédagogiques simples et efficaces. Benefits - Pédagogie et sens de la vulgarisation. - Aisance relationnelle et sens du service. - Adaptabilité à des publics variés. - Autonomie et organisation. - Goût pour le travail en équipe et en transversalité. - Bonne culture générale numérique. - Capacité à expérimenter. Avant de postuler, une question incontournable : Êtes-vous stimulé à concevoir et animer des formations, tout en intervenant en parallèle dans des projets numériques (tests, support utilisateurs, amélioration des outils) ? Si vous recherchez un poste uniquement centré sur la formation ou uniquement technique, ce rôle hybride pourrait ne pas vous convenir.

Join Our Customer Service Team Work From Home • Flexible Schedule • Grow Into Leadership Are you a people-focused professional ready to step into a leadership role—without sacrificing flexibility or balance? We’re seeking service-driven, motivated individuals to join our Customer Service Leadership Team, where growth, mentorship, and flexibility are built into the role—not treated as perks. This is your opportunity to lead, develop others, and build a meaningful career from home. Role Overview (Requirements • Responsibilities • Rewards) In this role, you’ll support and guide a team of customer service professionals, help deliver exceptional client experiences, and contribute to a positive, high-performing culture. You’ll combine leadership responsibilities with the flexibility of a remote environment. Why Join Our Team Work-Life Flexibility Work from home while creating a schedule that aligns with your lifestyle, family, and personal priorities. People-First Culture Be part of a supportive, collaborative environment that values respect, teamwork, and shared success. Leadership Development & Mentorship Learn directly from experienced leaders committed to helping you grow your skills and advance your career. Union-Supported Stability Enjoy the added confidence of a union-supported environment focused on fairness, structure, and professional security. Perks & Incentives Incentive Travel Top performers earn all-expenses-paid trips to exciting destinations. Health Insurance Reimbursement Support your well-being with access to a structured reimbursement program. Ongoing Leadership Training Participate in programs designed to strengthen leadership, communication, and team-building skills. Key Responsibilities - Lead, coach, and support a team of customer service professionals - Foster strong client relationships and ensure high-quality service experiences - Promote a positive, collaborative team environment - Provide guidance, feedback, and performance support - Participate in ongoing training and leadership development Who We’re Looking For - Individuals committed to delivering exceptional customer service - Strong communicators with natural leadership ability - Motivated professionals who enjoy mentoring and developing others - Growth-oriented individuals with a positive, adaptable mindset - Team players who value balance, collaboration, and long-term success Leadership or customer service experience is a plus, but coachability, integrity, and a people-first mindset matter most. Ready to Take the Next Step? If you’re ready to build a leadership career that offers flexibility, purpose, and long-term growth, we’d love to connect with you. 👉 Apply today to join a team where you can lead, grow, and make a meaningful impact—while working from home. Lead with purpose. Grow with balance. Succeed on your terms.