• Analyze business goals, objectives, and needs • Planning and designing business processes • Making recommendations for improvements • Collaborate with the product lead • Rotate through different teams for insights • Utilize AI for efficiencies and accelerate delivery • Support business intake, requirements gathering, and issue resolution • Perform research and analysis for operations

We’re looking for a proactive and delivery-focused Business Analyst to play a hands-on role in Capita’s large-scale Citizen Contact Transformation Programme. You will be at the centre of our work to redesign, modernise and transform contact centre and back-office operations—enabling an AI‑enabled, future‑ready customer experience. In this role, you’ll work closely with programme leads, operational teams and technology partners to understand complex business needs, shape future processes and ensure we deliver effective, measurable change at pace. Job title: Business Analyst Job Description: What you'll be doing: Business Analysis & Requirements Management - Work with programme leadership, operational SMEs and technology teams to understand transformation objectives and business needs. - Elicit, document and manage business, functional and non-functional requirements across several workstreams. - Produce clear artefacts, including process maps, requirements, user stories and impact assessments. - Maintain full requirements traceability to ensure delivery aligns to agreed scope, outcomes and benefits. Process & Service Design - Analyse current (“as-is”) processes across contact centre and back-office environments to identify optimisation opportunities. - Support the design of improved (“to-be”) operating models aligned to transformation goals. - Identify change impacts across people, process, technology and data. Stakeholder Alignment & Engagement - Act as a key link between operations, technology and programme teams to ensure clarity, alignment and shared understanding. - Facilitate workshops and discussions with senior stakeholders, SMEs and cross-functional teams. - Communicate requirements, impacts and design decisions clearly and effectively. - Demonstrate resilience when dealing with stakeholders navigating change or resistant to giving information. Delivery & Change Support - Support delivery through design, build, test and implementation phases. - Assist in business readiness, transition and adoption planning. - Link requirements to expected outcomes and support benefits tracking to ensure measurable value. What we're looking for: Essential Experience - Proven experience as a Business Analyst delivering change or transformation. - Experience within contact centre and/or back-office operational environments. - Strong skills in requirements elicitation, documentation and analysis. - Experience mapping processes and supporting future-state design. - Ability to work effectively with operational, business and technical stakeholders. - Clear communication skills, with the ability to simplify complex information. - Strong stakeholder management, especially in high-pressure environments. - Ability to work at pace and handle competing priorities. Why Join Us? This is an opportunity to directly influence a major transformation shaping the future of Capita’s contact centre and back-office operations. You’ll help bring to life a new, AI-enabled service model that improves customer experience and operational efficiency—while gaining exposure to complex, high-profile change initiatives. About Capita: Capita is an outsourcer, helping clients across the public and private sectors run complex business processes more efficiently, creating better consumer experiences. Operating across 8 countries, Capita’s 41,000 colleagues support primarily UK and European clients with people-based services underpinned by market-leading technology. We’re a vital support service for our clients, enabling the everyday interactions that we expect to run seamlessly, to run seamlessly. A publicly listed business with adjusted revenue of £2.6bn, Capita’s areas of focus are Central Government, Local Public Service, Defence, Learning, Fire & Security, Contact Centres and Pensions Solutions. We’re embracing change to respond to the ever-changing needs of society, creating better outcomes for all our stakeholders What’s in it for you? - 23 days’ holiday (rising to 27) with the opportunity to buy extra leave - The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice - Auto-enrolment to our company pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more - Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology - Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform - You’ll get the chance to follow your chosen career path anywhere in Capita. You’ll be joining a network of experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do just that. Our purpose is to create a better outcome for you. What we hope you’ll do next: Choose ‘Apply now’ to fill out our short application, so that we can find out more about you. Equal Opportunities At Capita, we’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. We want everyone to have the best chance of succeeding as they move through their application and start their career with us. We are an equal opportunity and Disability Confident employer, we want to hear from you if you’d like to discuss any adjustments you might need during your recruitment process. Please email reasonableadjustments@capita.com or call 07784 237318 and we’ll get back to you to discuss. For more information about equal opportunities and the types of adjustments we can offer, please visit the Capita Careers website. As part of our commitment to building an inclusive and diverse workforce, we would particularly welcome applications from people who are from Black, Asian and other ethnic minority backgrounds. Location: Home-Based - GBR, United Kingdom Time Type: Full time Contract Type: Permanent

Capio Group is looking for an experienced Business Solutions Analyst! Full-time employee - Remote Salary: $120,000 - $130,000 About Us: Capio Group is a California-based Information Technology Consulting firm serving the public sector since 2010. We assist the Government in delivering large, complex systems and solutions. Capio Group is a small, but quickly growing firm that mixes good ideas, with great people, to achieve extraordinary results for our clients. We offer the salary and benefits of the bigger companies, with the added bonus of a flexible workplace and a great work-life balance. Scope of Work: Capio Group is looking for an experienced Business Solutions Analyst to be a part of a team to provide business analysis services to help manage and oversee planning activities and Stage 4 of the Project Approval Lifecycle (PAL) for the client Information Technology (IT) Systems Modernization project. The Business Solutions Analyst will assist with the remaining project planning activities, managing, supporting, and guiding, conducting project readiness, legislative analysis, PAL Stage 4 documentation, and the evaluation of proposals for the Solution Integrator, preparing for Solution Integrator onboarding, and transitioning to the implementation activities after project approvals. To accomplish these activities, the Business Solutions Analyst will be responsible for tasks including but not limited to: - Assess and incorporate changes to the Project resulting from ongoing legislation using the project’s change control process. - Participate and contribute to project planning activities, including but not limited to assisting with the primary solution solicitation and the development of CDT PAL Stage 4 deliverables. - Define, plan, and conduct implementation preparation activities to include but not limited to: - (i) Prepare and/or update project repositories, artifacts, tools, policies, and processes. - (ii) Ramp-up of a solution vendor to assume responsibilities for leading, overseeing, and completing assigned tasks and deliverables that will be required of state staff, primary solution and ancillary vendors - Conduct effective project management through remaining PAL stages. - Provide project management support to the client project management team. - Assist the client in the completion of Solution Integrator (SI) Request for Proposal (RFP) development. Mandatory Experience: - Within the last ten (10) years, must have at least five (5) years of experience applying analytical processes on IT projects. *Desirable Qualification scores may be awarded for additional years of experience. - Within the last ten (10) years, at least three (3) years of applying analytical processes on IT Projects experience must have been in business systems analysis and design. *Desirable Qualification scores may be awarded for additional years of experience. - Must possess a Bachelor’s Degree. Additional qualifying experience may be substituted for the required education on a year-for-year basis. A copy of the degree must be provided upon request. NOTE: If no degree, Resource would need to demonstrate a total of nine (9) years of experience to meet (i.e., minimum five (5) years + four (4) additional qualifying years). - Within the last ten (10) years, must have three (3) years of experience in analyzing legislative mandates and regulations to identify their impact on system requirements. *Desirable Qualification scores may be awarded for additional years of experience. - Within the last ten (10) years, must have three (3) years of experience preparing PAL documentation and artifacts for IT projects, specifically for Stages 3 and 4. *Desirable Qualification scores may be awarded for additional years of experience. - Must be able to provide a client/user end reference contact information for each applicable project that are similar in nature and scope meeting the requirements upon request in the qualification form. In addition, you must be able to submit completed reference forms when requested. The reference contact must be a representative of the company for which the project was developed and must have served in a management or supervisory role. Desirable Experience: - Possession of a Master’s Degree or doctorate from a recognized college or university. Additional qualifying experience may be substituted for the required education on a year-for-year basis. A copy of the degree must be provided upon request. Alternatively, additional qualifying experience may be substituted for the required education on a year-for-year basis. NOTE: If no Master’s degree, Resource would need to demonstrate an additional two (2) years of experience in addition to the experience used to meet MQ 1. (A total of eleven (11) years of experience). Equal Opportunity Employer: At Capio Group, our employees are our greatest asset and diversity, equity, and inclusion are at the core of who we are. Our commitment to these values is unyielding and is central to our mission and to our impact. We know that having diverse perspectives helps to generate better ideas to solve the complex problems of our diverse clients and the communities they serve.

Department: 13391 Enterprise Corporate - Managed Health Insights Status: Full time Benefits Eligible: Yes Hours Per Week: 40 Schedule Details/Additional Information: - Primarily will work as an analyst in the context of the Salesforce platform, but will have other business analyst duties, such as creating business intelligence reports from various data sources and platforms. - Prepares, analyzes, and interprets process and business intelligence information to assist department leadership in achieving financial, quality, process management and productivity goals. - Utilizes business intelligence analysis to develop recommendations used to drive operational and strategic decisions. - Prepares business plans, reports and assigned special projects as aligned with department's strategic initiatives. - Fully Remote Role from these states: AL, AK, AR, AZ, DE, FL, GA, IA, ID, IL, IN, LA, KS, KY, ME, MI, MO, MS, MT, NC, ND, NE, NH, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, WI, WV, WY. Due to complex requirements, remote work is NOT permitted for short or long periods in: CA, CO, CT, HI, MA, MD, MN, NJ, NY, OR, RI, VT, WA and working Internationally (this includes working while on vacation). - No relocation, No Sponsorship or transfer of visa for this position now or in the future. Pay Range $44.15 - $66.25 ​Formulates and defines systems scope and objectives based on both user needs and a good understanding of applicable business systems and industry requirements. Devises or modifies procedures to solve complex problems considering computer equipment capacity and limitations, operating time, and form of desired results. Includes analysis of business and user needs, documentation of requirements, and translation into proper system requirement specifications. Performs and leads tests of software to ensure proper operation and freedom from defects. Responsible to guide and advise subject matter experts, team members, and end-users through analysis, definition, verification, and validation to ultimately ensure that the evolving application meets the business and clinical needs. Major Responsibilities: - ​​ Designs and develops technical and/or non-technical solutions to moderate to complex business needs and changes by gathering, compiling and reviewing information and data, examining and evaluating existing systems and procedures, identifying alternate courses of action, developing tools and/or improvements using existing software packages and coordinating the development and implementation of new functionality and new applications with user and Information Technology staff. - Assists with conversion and operational support planning activities and task of multiple simultaneous projects. Manages training when applicable. - Identifies how requirements and designs will affect multiple application areas (including Epic and all 3rd party applications) and recommends solutions for those areas to comply with strategic direction. Acts independently fully understanding client business requirements, offers effective alternatives and works as an integration point to ensure multiple design teams are not in conflict. - Competent to work at the highest technical level of most phases of systems analysis while considering the business implications of the application of technology to the current and future business environment. Performs and assist other team members in the analysis, design, configuration, testing and maintenance functions. Resource for assigned application(s). Support and troubleshoot as needed. Respond to user calls as necessary. - Effectively communicate with users addressing certain aspects of complex project requirements such as specifications definition/review, impact monitoring, user updates, training, needs definition and related support; effectively explain the functioning of the application software and related systems to the users. Communicates and interact with business and technical teams on problems, changes, and enhancements that may impact data, workflow and/or functionality. - Serves as a liaison between the business community and the IT organization in order to provide technical solutions to meet user needs. Possess expertise in the clinical service lines business unit plus an understanding of the IT organization's systems and capabilities. Negotiates agreements and commitments by facilitating communication between clinical service lines, business units and IT from initial requirements to solutions - Serves as an experienced Information Technology advisor providing users a better understanding of Epic platform and other computer software capabilities and limitations. Evaluates vendor offerings, software enhancements/review for adherence to technical standards, facilitate development, implementation and maintenance tasks, and maintain the integrity of programs and data - Analyzes business and clinical service line operations to understand their strengths and weaknesses to determine opportunities to automate processes and functions. Assist in the business process redesign and documentation as needed for new technology. May make recommendations for buy vs. build decisions and do feasibility studies - Prepares project plans, which includes definition, scope, resources and schedules; prepares a detailed project timeline and budget estimate and completes programs and projects within established budget and deadlines - Coordinates of all aspects of assigned system development, implementation, operation and maintenance; including application design, development, testing and documentation, development tool, network and operating system maintenance and system performance monitoring. Works to assure maximum system availability and data integrity. Coordinates the development of reports, queries, forms and screens to meet process and information needs of users Licensure, Registration, and/or Certification Required: - None Education Required: - ​ Bachelor's Degree (or equivalent knowledge) in Computer Science or related field Experience Required: - ​Typically requires 5 years in working on moderate to complex business process mapping, analysis, defining business and user requirements, acceptance testing and documentation Knowledge, Skills & Abilities Required: - Proficient in using applications, operating systems and databases to include the hardware, platform, connectivity, and interface design - Proficient at specifying user requirements, interacting with technical, health care staff and vendors, and documenting user needs, outcomes and procedures - Strong project management skills with ability to use project management software - Ability to work with a minimal amount of supervision, to balance multiple tasks, be detail oriented, set priorities and instruct and guide team members - Organizational and analytical skills. Strong ability for technical problem solving logical and organized thinking. Strong problem and issue resolution skills - Strong written and oral communication skills. Ability to effectively handle customer contacts. Ability to work closely with health care application users, vendors, and technical professionals - Proficient in translating user requirements into system specifications. Understanding of change management practices and procedures - Demonstrated understanding of technical components and how they relate to applications Preferred: - Proficiency in Excel, and BI tools such as Power BI or Tableau - Experience defining requirements and testing new features - Ability to train staff on new features Physical Requirements and Working Conditions: - ​​Must be able to sit up to 80% of each workday. - Must be able to perform fine hand manipulation when using computer keyboard. - Must have ability to perform work related travel and therefore may be exposed to road and weather hazards. - Exposed to normal office environment - Must operate all equipment necessary to perform the duties of the job This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties. Our Commitment to You: Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including: Compensation - Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training - Premium pay such as shift, on call, and more based on a teammate's job - Incentive pay for select positions - Opportunity for annual increases based on performance Benefits and more - Paid Time Off programs - Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability - Flexible Spending Accounts for eligible health care and dependent care expenses - Family benefits such as adoption assistance and paid parental leave - Defined contribution retirement plans with employer match and other financial wellness programs - Educational Assistance Program About Advocate Health Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.