Department: 13391 Enterprise Corporate - Managed Health Insights Status: Full time Benefits Eligible: Yes Hours Per Week: 40 Schedule Details/Additional Information: - Primarily will work as an analyst in the context of the Salesforce platform, but will have other business analyst duties, such as creating business intelligence reports from various data sources and platforms. - Prepares, analyzes, and interprets process and business intelligence information to assist department leadership in achieving financial, quality, process management and productivity goals. - Utilizes business intelligence analysis to develop recommendations used to drive operational and strategic decisions. - Prepares business plans, reports and assigned special projects as aligned with department's strategic initiatives. - Fully Remote Role from these states: AL, AK, AR, AZ, DE, FL, GA, IA, ID, IL, IN, LA, KS, KY, ME, MI, MO, MS, MT, NC, ND, NE, NH, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, WI, WV, WY. Due to complex requirements, remote work is NOT permitted for short or long periods in: CA, CO, CT, HI, MA, MD, MN, NJ, NY, OR, RI, VT, WA and working Internationally (this includes working while on vacation). - No relocation, No Sponsorship or transfer of visa for this position now or in the future. Pay Range $44.15 - $66.25 ​Formulates and defines systems scope and objectives based on both user needs and a good understanding of applicable business systems and industry requirements. Devises or modifies procedures to solve complex problems considering computer equipment capacity and limitations, operating time, and form of desired results. Includes analysis of business and user needs, documentation of requirements, and translation into proper system requirement specifications. Performs and leads tests of software to ensure proper operation and freedom from defects. Responsible to guide and advise subject matter experts, team members, and end-users through analysis, definition, verification, and validation to ultimately ensure that the evolving application meets the business and clinical needs. Major Responsibilities: - ​​ Designs and develops technical and/or non-technical solutions to moderate to complex business needs and changes by gathering, compiling and reviewing information and data, examining and evaluating existing systems and procedures, identifying alternate courses of action, developing tools and/or improvements using existing software packages and coordinating the development and implementation of new functionality and new applications with user and Information Technology staff. - Assists with conversion and operational support planning activities and task of multiple simultaneous projects. Manages training when applicable. - Identifies how requirements and designs will affect multiple application areas (including Epic and all 3rd party applications) and recommends solutions for those areas to comply with strategic direction. Acts independently fully understanding client business requirements, offers effective alternatives and works as an integration point to ensure multiple design teams are not in conflict. - Competent to work at the highest technical level of most phases of systems analysis while considering the business implications of the application of technology to the current and future business environment. Performs and assist other team members in the analysis, design, configuration, testing and maintenance functions. Resource for assigned application(s). Support and troubleshoot as needed. Respond to user calls as necessary. - Effectively communicate with users addressing certain aspects of complex project requirements such as specifications definition/review, impact monitoring, user updates, training, needs definition and related support; effectively explain the functioning of the application software and related systems to the users. Communicates and interact with business and technical teams on problems, changes, and enhancements that may impact data, workflow and/or functionality. - Serves as a liaison between the business community and the IT organization in order to provide technical solutions to meet user needs. Possess expertise in the clinical service lines business unit plus an understanding of the IT organization's systems and capabilities. Negotiates agreements and commitments by facilitating communication between clinical service lines, business units and IT from initial requirements to solutions - Serves as an experienced Information Technology advisor providing users a better understanding of Epic platform and other computer software capabilities and limitations. Evaluates vendor offerings, software enhancements/review for adherence to technical standards, facilitate development, implementation and maintenance tasks, and maintain the integrity of programs and data - Analyzes business and clinical service line operations to understand their strengths and weaknesses to determine opportunities to automate processes and functions. Assist in the business process redesign and documentation as needed for new technology. May make recommendations for buy vs. build decisions and do feasibility studies - Prepares project plans, which includes definition, scope, resources and schedules; prepares a detailed project timeline and budget estimate and completes programs and projects within established budget and deadlines - Coordinates of all aspects of assigned system development, implementation, operation and maintenance; including application design, development, testing and documentation, development tool, network and operating system maintenance and system performance monitoring. Works to assure maximum system availability and data integrity. Coordinates the development of reports, queries, forms and screens to meet process and information needs of users Licensure, Registration, and/or Certification Required: - None Education Required: - ​ Bachelor's Degree (or equivalent knowledge) in Computer Science or related field Experience Required: - ​Typically requires 5 years in working on moderate to complex business process mapping, analysis, defining business and user requirements, acceptance testing and documentation Knowledge, Skills & Abilities Required: - Proficient in using applications, operating systems and databases to include the hardware, platform, connectivity, and interface design - Proficient at specifying user requirements, interacting with technical, health care staff and vendors, and documenting user needs, outcomes and procedures - Strong project management skills with ability to use project management software - Ability to work with a minimal amount of supervision, to balance multiple tasks, be detail oriented, set priorities and instruct and guide team members - Organizational and analytical skills. Strong ability for technical problem solving logical and organized thinking. Strong problem and issue resolution skills - Strong written and oral communication skills. Ability to effectively handle customer contacts. Ability to work closely with health care application users, vendors, and technical professionals - Proficient in translating user requirements into system specifications. Understanding of change management practices and procedures - Demonstrated understanding of technical components and how they relate to applications Preferred: - Proficiency in Excel, and BI tools such as Power BI or Tableau - Experience defining requirements and testing new features - Ability to train staff on new features Physical Requirements and Working Conditions: - ​​Must be able to sit up to 80% of each workday. - Must be able to perform fine hand manipulation when using computer keyboard. - Must have ability to perform work related travel and therefore may be exposed to road and weather hazards. - Exposed to normal office environment - Must operate all equipment necessary to perform the duties of the job This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties. Our Commitment to You: Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including: Compensation - Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training - Premium pay such as shift, on call, and more based on a teammate's job - Incentive pay for select positions - Opportunity for annual increases based on performance Benefits and more - Paid Time Off programs - Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability - Flexible Spending Accounts for eligible health care and dependent care expenses - Family benefits such as adoption assistance and paid parental leave - Defined contribution retirement plans with employer match and other financial wellness programs - Educational Assistance Program About Advocate Health Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.

• The Business Analyst will act as a bridge between business stakeholders and technical teams. • Understand business needs, translate them into clear requirements, and support the delivery of technology solutions that drive business value. • Elicit, analyze, and document business requirements. • Conduct stakeholder interviews, workshops, and requirement-gathering sessions. • Act as a liaison between business users, product owners, developers, and QA teams. • Collaborate with technical teams during design and development. • Validate implemented solutions against business requirements. • Maintain requirement traceability matrices.

• Project management in audiovisual environments and conference rooms.

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Associate Managing Consultant, Business Experimentation - Campaign Analyst (12 months) Advisors & Consulting Services Services within Mastercard is responsible for acquiring, engaging, and retaining customers by managing fraud and risk, enhancing cybersecurity, and improving the digital payments experience. We provide value-added services and leverage expertise, data-driven insights, and execution. Our Advisors & Consulting Services team combines traditional management consulting with Mastercard's rich data assets, proprietary platforms, and technologies to provide clients with powerful strategic insights and recommendations. Our teams work with a diverse global customer base across industries, from banking and payments to retail and restaurants. The Advisors & Consulting Services group has five specializations: Strategy & Transformation, Performance Analytics, Business Experimentation, Marketing, and Program Management. Our Business Experimentation consultants advise executives on business decisions using Mastercard's industry-leading predictive analytics SaaS platform, Test & Learn®. They work with customers to identify key priorities, then design and run business experiments to establish which ideas work and how to deploy them. Positions for different specializations and levels are available in separate job postings. Please review our consulting specializations to learn more about all opportunities and apply for the position that is best suited to your background and experience: https://careers.mastercard.com/us/en/consulting-specializations-at-mastercard Roles and Responsibilities Client Impact• Manage deliverable development and workstreams on projects across a range of industries and problem statements• Contribute to and/or develop strategies and programs for regional and global clients by leveraging data science tools including Test & Learn®• Manage working relationship with client managers, and act as trusted and reliable partner • Provide analytical and technical subject matter expertise and drive client success through Test & Learn® adoption and competency• Support client with the preparation and measurement of campaigns, including 1) collaboration with product and marketing managers to ensure audiences align with campaign objectives, 2) monitoring campaign performance metrics and generating detailed reports with key insights on campaign effectiveness, and 3) analysing post-campaign data to identify areas of improvement and providing recommendations for optimising future campaigns Team Collaboration & Culture• Develop sound business recommendations and deliver effective client presentations• Plan, organize, and structure own work and that of junior project delivery consultants to identify effective analysis structures to address client problems using Test & Learn®, synthesize analyses into relevant findings, and create impactful storylines• Lead team and external meetings, and lead or co-lead project management • Contribute to the firm's intellectual capital and solution development• Grow from coaching to enable ownership of day-to-day project management across client projects, and mentor junior consultants Qualifications Basic qualifications• Undergraduate degree with analytical experience in consulting, analytics, or data science• Experience managing clients or internal stakeholders • Experience in campaign analytics • Analytical, interpretive, and problem-solving skills, including the proven ability to analyze large amounts of data and synthesize key findings and recommendations• Logical, structured thinking and affinity for statistical and numerical analysis• Advanced Word, Excel, and PowerPoint skills• Ability to perform multiple tasks with multiple clients in a fast-paced, deadline-driven environment• Ability to communicate effectively in English • Eligibility to work in Australia• Ability to travel to client sites on a semi-regular basis Preferred qualifications• Additional relevant data and analytics experience in data modeling and database management (e.g., SQL), data visualization tools (e.g., Tableau, Power BI), or time series analysis and segmentation • Experience managing tasks or workstreams in a collaborative team environment with third parties• Experience coaching junior delivery consultants • Relevant industry expertise• MBA or master's degree with relevant specialization (not required) Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: - Abide by Mastercard's security policies and practices; - Ensure the confidentiality and integrity of the information being accessed; - Report any suspected information security violation or breach, and - Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.