We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. (Aetna Medicare Pharmacy Technician) BUSINESS JUSTIFICATION: Aetna Medicare Advantage members’ adherence to select maintenance medications informs health plans’ Medicare Stars quality rating and may lead to better health outcomes. POSITION SUMMARY: CVS Health is seeking dedicated and compassionate Pharmacy Technicians to support multiple retail pharmacy customer relations programs. Using various software applications, you will engage with patients via live outreach to provide incremental, one-on-one therapy support for medications that they’re taking to better manage their condition. You will assist the team in daily activities to ensure exceptional service is maintained across department initiatives. In this role you must be able to triage tasks, balance efficiency with accuracy, work both independently and as a team in a fast-paced environment. Opportunities for cross-training on additional clinical support programs, as well as programs across the broader Retail Customer Care team, will be provided to support business need. These programs include but are not limited to: • Outreach to Medicare members regarding their medication adherence and offering assistance to resolve any barriers to refill • Assist customers with placing orders in conjunction with their healthcare programs • Assist customers with retail pharmacy-related issues and other initiatives as needed Responsibilities will consist of the following but are not limited to: • Conduct outbound calls to patients that qualify for adherence-based programs, ensuring timely and consistent communication (i.e. provide one-on-one support for patients who were unable to fill their prescription due to an inventory shortage, patients who are non-adherent to medications, etc.) • Address patient concerns, troubleshoot issues, and provide appropriate resolutions, ensuring patient satisfaction and program success • Identify clinical support needs and escalate calls to Pharmacists on the team to further discuss concerns such as medication adherence barriers or clinical-related challenges faced by patients, enabling timely intervention and resolution • Use CVS Procedures and guidelines to handle patient prescription requests within HIPAA guidelines and enter refill order for processing • Utilize computer systems, software, and databases to accurately record patient information and interactions, call outcomes, program enrollments, and progress updates • Maintain confidentiality and adhere to all relevant patient privacy regulations and company policies during all interactions and data handling processes • Collaborate with cross-functional teams to identify areas for program improvement, propose innovative ideas, and contribute to the development and implementation of patient-centric enhancements • Identify and communicate issues to senior level staff as appropriate • Communicate effectively with team lead and supervisor through huddles, team meetings, cohort refreshers, technology updates. FL REQUIRED QUALIFICATIONS: Resident of Alaska, Arizona, Florida, Idaho, Illinois, Maine, New Mexico, North Carolina, Ohio, Tennessee, Texas, Utah, Vermont or Washington due to regulatory compliance Active Pharmacy Technician license in state of residence Ability to obtain Florida Registered Pharmacy Technician license through application and fee (*Requires tech education from a Florida Board-approved training program.) 1+ year(s) of experience in retail healthcare, preferably in a high-volume call center Minimum of one consecutive year experience in customer service Ability to maintain a consistent, reliable, and stable internet connection Internal colleagues must be in good standing to be considered FL PREFERRED QUALIFICATIONS: Prior Call Center experience Previous experience working from home Microsoft (MS) Windows-based applications and MS Office, including Word, Excel, Access, and PowerPoint proficiency Bilingual in Spanish Flexibility in work schedule EDUCATION: Verifiable High School diploma, GED or equivalent work experience Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand – with heart at its center – our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age disability, protected veteran status, or any other characteristic protected by applicable federal, state or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities. Anticipated Weekly Hours 40 Time Type Full time Pay Range The typical pay range for this role is: $17.00 - $28.46 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great people We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families. This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility. Additional details about available benefits are provided during the application process and on Benefits Moments. We anticipate the application window for this opening will close on: 05/01/2026 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together. About Duke Primary Care Pursue your passion for caring with Duke Primary Care, which offers family, adolescent, and internal medicine services as well as urgent, general pediatric, and virtual care at nearly 50 clinic locations across central North Carolina. Duke Nursing Highlights: - Duke University Health System is designated as a Magnet organization - Nurses from each hospital are consistently recognized each year as North Carolina's Great 100 Nurses. - Duke University Health System was awarded the American Board of Nursing Specialties Award for Nursing Certification Advocacy for being strong advocates of specialty nursing certification. - Duke University Health System has 6000 + registered nurses - Quality of Life: Living in the Triangle! - Relocation Assistance (based on eligibility) Registered Nurse (RN) - Patient Engagement Center, MyChart Department Duke University Health System seeks to hire an experienced Registered Nurse who will embrace our mission of Advancing Health Together. The MyChart Department supports the delivery of high-quality, patient-centered care by managing and optimizing the My Duke Health portal, a secure electronic medical record system. This department ensures patients have seamless access to their health information, appointment scheduling, video visits, billing, and non-urgent medical services. Through collaboration with clinical teams and the use of digital tools, the department enhances communication, streamlines workflows, and promotes patient engagement across the continuum of care. Location: 14 Moore Drive Research Triangle Park, NC 27709 *This position can be remote after the 90-day probationary period if metrics are completed successfully. Hours: 8am – 5pm What you will do: As a Clinical Nurse in Duke University Health System, you will plan and provide professional nursing care for patients in accordance with the medical and nursing plans of care and established policies and procedures. Provide nursing services to patients and families in accordance with the scope of the RN as defined by the North Carolina Board of Nursing. - Plan, provide, supervise and document professional nursing care utilizing the nursing process for patients in accordance with physician orders and established policies and procedures. Use professional nursing judgment to individualize the plan of care based on assessment of the patient's baseline needs and response to care. - Delegate tasks and supervise the activities of other licensed and unlicensed care providers. - Assist other nursing personnel in the delivery of nursing care and act as team leader or charge nurse for a group of patients or an entire unit as assigned. - Monitor and initiate corrective action to maintain the environment of care including equipment and material resources. - Participate in own professional development by maintaining required competencies, identifying learning needs and seeking appropriate assistance or educational offerings. - Act as preceptor and support the development of other staff and formal learners. - Participate in the identification of clinical or operational performance improvement opportunities and in performance improvement activities. - Perform other related duties incidental to the work described herein. What you will need: Education - Work requires graduation from an accredited BSN program. - Graduation from an accredited Bachelor’s Degree in Nursing (or higher), Associate's Degree in Nursing or Nursing Diploma program is required. - All registered nurses without a Bachelor's degree in Nursing (or higher) will be required to enroll in an appropriate BSN program within two years of their start date and to complete the program within five years of their start date - Exception: Registered nurses hired between July 1, 2014 and April 11, 2021 without a Bachelor's degree in Nursing (or higher) are encouraged to enroll in an appropriate BSN program within two years of their start date but must complete the program within five years of their start date. Registered nurses hired before July 1, 2014 are not required to enroll in a BSN program to remain in this job classification. Experience - Twelve months of appropriate clinical experience is required. Degrees, Licensure, and/or Certification - Must have current or compact RN licensure in the state of North Carolina. BLS required. Knowledge, Skills, and Abilities - Knowledge of scope of the registered nurse, licensed practical nurse and unlicensed staff - Knowledge of and appropriate application of the nursing process - Knowledge of professional theory, practice and procedure - Ability to assess nursing needs of acute and chronically ill patients and their families - Ability to independently seek out resources and work collaboratively - Ability to establish and maintain effective working relationships - Ability to communicate clearly with patients, families, visitors, healthcare team, physicians, administrators, leadership and others - Ability to teach patients and families in accordance with the nursing plan of care - Ability to use sensory and cognitive functions to process and prioritize information, treatment, and follow-up - Ability to use fine motor skills - Competent in BLS and/or other specialized life support requirements designated by work area - Ability to record activities, document assessments, plan of care, interventions, evaluation and re-evaluation of patient status - Ability to use computer and learn new software programs - Able to document and communicate pertinent information using computer and/or paper documentation tools - Ability to navigate the entity to provide clinical care for patients - Ability to withstand prolonged standing and walking. - Ability to remain focused and organized - Working knowledge of procedures and techniques involved in administering routine and special treatments to patients - Working knowledge of infection control procedures and safety precautions - Working knowledge and completion of appropriate The Joint Commission (TJC) and other regulatory requirements - Pre-employment Physical Capacity Testing Required Distinguishing Characteristics of this Level - N/A Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status. Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values. Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

• Monitor business processes to identify opportunities for customer care improvements • Handle first and third-party claims taking responsibility to resolve all enquiries from both customer and external contacts • Recommend alternative sources/courses of action to ensure an efficient customer service is delivered • Receive, investigate, and respond to technical queries from customers and/or colleagues

Department Name: BIS PAS Work Shift: Day Job Category: Revenue Cycle Estimated Pay Range: $20.01 - $30.01 / hour Banner Health is committed to pay equity and transparency. The posted compensation range is a reasonable estimate that extends from the lowest to the highest pay Banner Health in good faith believes it might pay for this particular job, based on the circumstances at the time of posting. This range is based on possible base salaries and does not include the value of our total rewards package. Actual pay determined at offer will be based on years of relevant work experience, education, certifications, skills, and geographic location, along with a review of current employees in similar roles to ensure pay equity is achieved and maintained. Must be located in AZ, CA, CO, NE, NV, WY This position is 100% remote! Must have 2 or more years of healthcare insurance authorizations (Imaging, Surgery, Pharmacy, or other procedures) is a must and 1+ years of health insurance experience. Great customer service stills and problem-solving skills are needed. Must have basic knowledge of CPT and ICD Codes and have reliable internet (NO WIFI, Ethernet Connection only) and a quiet work area/home office. Schedule: Monday - Friday 8:00am to 5:30pm Arizona Time Within Banner Health Corporate, you will have the opportunity to apply your unique experience and expertise in support of a nationally-recognized healthcare leader. We offer stimulating and rewarding careers in a wide array of disciplines. Whether your background is in Human Resources, Finance, Information Technology, Legal, Managed Care Programs or Public Relations, you'll find many options for contributing to our award-winning patient care. POSITION SUMMARY This position performs insurance verification and authorization functions that support Patient Access Services and ensures compliance with both department standards and billing requirements. This position requires the ability to retain large amounts of changing payor information/knowledge crucial to attaining reimbursement for the services provided. This position is expected to reduce authorization-related initial denials/write-offs. CORE FUNCTIONS 1. Uses department procedures and new hire training to accurately complete authorization initiation requests with payers for all service lines and validates existing authorizations requested by providers. Completes authorization initiation for acute and ambulatory visits. Utilizes standard authorization submission tools, websites, and documents authorization updates in Host systems. 2. Provides necessary information regarding authorization numbers and patient demographic information to appropriate staff, including billing. Provides information about the referral process to physician and staff. Documents and maintains records of all referral activity and authorizations in appropriate Host fields. Refers encounters for peer review to substantiate ordered procedures. 3. Responds to “provider orders” for tests, procedures, and specialty visits. Obtains authorizations for single and/or reoccurring visits required by various payers, including verification of patient demographic information, codes, dates of service, and clinical data. Representatives will stay current on payor requirements and utilization of third-party authorization submission software to complete authorizations. 4. Works independently from a remote location and follows structured work routines. Works in a fast-paced environment requiring independent decision making and sound judgment to prioritize work and ensure appropriateness and timeliness of each patient’s care. 5. Follows escalation protocols for accounts not meeting authorization standards by working with the ordering provider, scheduling departments, PAS leaders, and administrative groups for resolution in all acute, ambulatory, Banner Imaging, and Oncology service lines. 6. Performs other related duties as assigned. This may include cross-coverage in other authorization-related areas. MINIMUM QUALIFICATIONS High school diploma/GED is required. Requires minimum of three years of experience in healthcare insurance and/or authorizations. Business skills and experience in the assigned work area are required. Must be detail oriented. Must be able to maintain high productivity standard with minimal errors. Advanced abilities in the use of common office software, word processing, spreadsheet, and database software are required. Requires the ability to manage multiple tasks simultaneously with minimal supervision and to work independently. Excellent organizational skills, human relations, and communication skills required. PREFERRED QUALIFICATIONS Associate’s degree in Business Management or equivalent preferred. Certification in CRCR and/or CHAA preferred. Additional related education and/or experience preferred. EEO Statement: EEO/Disabled/Veterans Our organization supports a drug-free work environment. Privacy Policy: Privacy Policy