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Your career isn’t about anyone else - it’s ABOUT YOU.
Technical Account Manager
Location
New York
Posted
48 days ago
Salary
0
Seniority
Senior
Job Description
Technical Account Manager
ABOUT YOU
• Own end-to-end technical responsibility and management of 5–10 enterprise customer relationships • Act as a trusted advisor for platform usage, integration best practices, and architectural decisions • Translate complex customer requirements into actionable feature requests and contribute to shaping the product roadmap • Align business requirements with product capabilities and proactively drive adoption • Coordinate technical escalations with Solution Engineering, Support, and Product teams • Lead technical QBRs, integration reviews, and workshops to align on the roadmap • Monitor platform health, usage, and KPIs, and derive recommendations for improvements
Job Requirements
- Bachelor’s or Master’s degree in Computer Science, Information Systems, Engineering, or equivalent qualification
- More than 5 years of experience in enterprise e‑commerce, with SaaS platforms, or in digital consulting
- Proven experience in technical customer-facing roles such as TAM, Solution Architect, or Senior Consultant
- Strong understanding of e‑commerce architectures including storefronts, APIs, OMS, PIM, CMS, and ERP integrations
- Familiarity with headless commerce and MACH principles (Microservices, API-first, Cloud-native)
- Strong skills in reading architecture diagrams and API documentation, and working with REST, GraphQL, and webhooks
Benefits
- Flexible working hours
- 40% discount in the ABOUT YOU online shop
- Organic fruit and beverages
- Free language courses (German & English)
- Free sports activities (football, volleyball, yoga) & discounts on fitness memberships
- Mobility allowance
- Free choice of hardware and operating system (Mac, Windows), including for private use
- Modern office near Hamburg City Hall
- Agile working environment and cross-functional teams
- Company pension plan
- Dogs allowed
- Training and development opportunities (Benefits may vary by location)
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Are you a person of compassion? An advocate for justice? Someone who stands up for the rights of the vulnerable and speaks out for the marginalized, the exploited and the forgotten? Do you believe in our calling as Christians to welcome the least of these and love our neighbor? If you answered ‘yes’, to any of the above, World Relief, and millions of people around the world need you. At this pivotal moment in time, we are rapidly expanding and growing our team to meet the increasing needs of our world. We are looking for people who want to use their gifts and talents to make a real and tangible difference in our world and the lives of the suffering. If you’re looking for a purpose-driven career in which you can grow your talents, while also standing up for the rights of the vulnerable, we want you to join us today. ORGANIZATION SUMMARY: World Relief is a global Christian humanitarian organization whose mission is to boldly engage the world’s greatest crises in partnership with the church. The organization was founded in the aftermath of World War II to respond to the urgent humanitarian needs of war-torn Europe. Since then, for 80 years, across 100 countries, World Relief has partnered with local churches and communities to build a world where families thrive and communities flourish. Today, organizational programming focuses on humanitarian and disaster response, community strengthening and resilience, and refugee & immigrant services and advocacy. POSITION SUMMARY: As a member of a multi-sector programming advisory team, this role’s primary function is to grow and support the scope and quality of World Relief’s Health and Nutrition portfolio and delivery technical assistance to Country Offices in alignment with International Programs Strategy. Primary responsibilities include: business development, program technical assistance, strategy, learning and impact, and external engagement. World Relief’s existing Health and Nutrition programs have a focus on the following: • Implementation and capacity strengthening support for primary health care, mobile clinics, community management of acute malnutrition (CMAM), addressing chronic malnutrition, community mobilization, and social behavior change communication; • Specialized technical support in maternal, newborn, infant, and young child nutrition, nutrition programs in emergencies, combatting stunting, and nutrition-sensitive programs; • Integrated disease outbreak response, including clinical management of cases, risk communication and community engagement. Areas of ongoing growth for World Relief’s Health and Nutrition programs include provision of integrated mental health services in primary care settings and growing provision of NCD care. 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Technical Delivery Lead
BoostedOur team of founders and senior engineers build product and data solutions for the most complex problems.
What We’re Looking For We are seeking a Technical Delivery Lead who operates as an accountable technical owner at the intersection of architecture, delivery, and client outcomes. At Boosted, Technical Delivery Leads define system direction, translate ambiguous client problems into clear technical approaches, and ensure solutions are delivered in a way that is production-grade, scalable, and aligned to real business impact. In this role, you will own the technical success of one or more projects or workstreams, guiding architecture, implementation, and technical decision-making from early discovery through production delivery. You will partner closely with client stakeholders, engineers, product partners, and delivery leads to make pragmatic tradeoffs, surface risks early, and ensure the team has the clarity needed to execute. Through your technical expertise and judgment, you will build trusting relationships with key technical and non-technical client stakeholders. The ideal candidate brings strong system design judgment, business sense, and a bias toward ownership. You are comfortable operating in ambiguity, making architectural decisions under real-world constraints. You will be accountable not just for technical correctness, but for the solution’s success in meeting the business objectives of the client. Responsibilities Technical Leadership & Direction - Set and evolve the technical direction and architecture for projects and domains. - Break down ambiguous product requirements into clear technical approaches and execution plans. - Identify key risks and blind spots early, providing technical “early unlocks” for the team. - Make pragmatic trade-offs between speed, quality, and scope, and clearly communicate those decisions. - Lead by example through hands-on contribution to critical or complex parts of the system. Ownership & Delivery - Own the end-to-end technical delivery of project areas, from design through production and ongoing maintenance. - Ensure systems are robust, maintable, secure, performant, and accessible (including load testing, security considerations, monitoring, and remediation). - Proactively identify technical debt and guide the team toward sustainable solutions. - Maintain accountability for outcomes, not just implementation. - Ensure the team has clarity on the solution, component ownership, and technical expectations required for successful execution. - Prepare training materials for solutions you build, both for technical and non-technical audiences. Scalable Systems & Impact - Design and implement scalable, resilient, and maintainable full-stack systems. - Advocate for sound technical solutions, build consensus with stakeholders, and rally engineers behind a shared approach. - Create and share architectural decisions, patterns, and domain knowledge that scale beyond a single project. - Look beyond the immediate task to consider long-term system health and team efficiency. - Contribute reusable learnings, playbooks, patterns, and technical guidance so teams do not repeat the same mistakes twice. Quality & Engineering Craftsmanship - Champion high standards of craftsmanship, code quality, and system design. - Help teams adopt improved tools, workflows, and technical practices that increase productivity, quality, or delivery speed. - Establish and reinforce best practices around testing, reviews, documentation, and observability. - Simplify code and infrastructure where possible, prioritizing long-term maintenance and migration costs. - Drive consistency and reuse to improve developer velocity and avoid reinvention. Mentorship, Collaboration & Communication - Mentor and support engineers through design reviews, code reviews, and day-to-day technical guidance. - Enable others to take ownership by providing clarity, context, and feedback. - Communicate technical designs and decisions clearly through documentation, diagrams, and proofs of concept. - Partner effectively with product teams and non-technical stakeholders, translating between business needs and technical solutions. - Build credibility with client stakeholders and operate as a trusted partner in shaping technical direction. Your Qualifications Minimum requirements for success in this role: - Bachelor’s degree in Computer Science, Engineering, or a related field (or equivalent experience). - 7+ years of professional software development experience, including significant ownership of production systems. - Experience acting as a technical lead, staff-level engineer, or informal team lead on complex projects. - Advanced proficiency in English, both verbal and written. - Strong proficiency in at least one of: TypeScript/JavaScript, Python, Go, C#, or Rust. - Deep understanding of system design, data modeling, distributed systems, and API design (REST and/or GraphQL). - Ability to communicate technical decisions clearly to both technical and non-technical audiences. - Familiarity with microservices, containerization (Docker), and enterprise-grade CI/CD pipelines. 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This role probably isn’t for you if: - You prefer clearly defined tasks without ownership over technical direction or outcomes. - You would be uncomfortable creating and delivering presentations for senior-level, non-technical client leadership. - You avoid making decisions under uncertainty. - You struggle to communicate technical ideas clearly in writing or to non-technical audiences. Benefits - Flexible hours: We are a fully remote company. Work on your schedule–pick up the kids, go to the dentist–you decide when you work. - Compensation: We offer a competitive salary and health benefits package, including a Wellness spending account. - Continuous learning: Access a dedicated learning budget to deepen your expertise. Complete certification programs in GCP, AWS, and other technologies. - Time off: It’s no secret we all have lives outside of work. Jet off to your favourite spot or just relax with flexible paid vacation days and sick days. - Annual team retreat: Once a year, we meet in person to collaborate, reconnect, and reset. Interview Process - Initial interviews will be conducted via a secure video platform that detects the use of AI filters or synthetic video/audio tools. - Final interviews will be conducted in person in Canada. We believe this process helps us create a fair, authentic, and high-signal experience for both candidates and interviewers. We look forward to reviewing your application and learning more about how you could contribute to Boosted’s success.



