Overview The Microsoft Federal organization was established to address the unique mission, legal/regulatory requirements, and procurement rules and processes of the United States Government (USG). Microsoft Federal is committed to ensuring its resources – including appropriately qualified, experienced, and certified personnel (with necessary security clearances or otherwise) are available as needed to meet USG evolving needs. To that end, Microsoft embraces, as a mission-critical philosophy, flexibility in the recruiting, hiring, and workforce assignment of Microsoft Federal personnel. Microsoft Federal personnel can expect to serve in various roles in the Microsoft Federal organization during the course of their career to meet evolving USG needs, regardless of segment – Civilian, Defense, or Intelligence community.  We are seeking an experienced Senior Cloud Solution Architect – Cloud & AI Apps to join our Federal organization. This role requires technical expertise across Azure workloads, specifically with AI, Foundry, application services, Power Platform Fusion Development, and GitHub Copilot, and a passion for helping enterprise customers solve complex challenges and accelerate their digital transformation.. This Cloud Solution Architect will work with the customer’s architects, developers and IT staff to build new AI-infused applications hosted on Azure, modernize existing Azure applications, or migrate applications to Azure and enhance them with AI. Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day.  Growth mindset encourages each of us to lean in and learn what matters most to our customers, to create the foundational knowledge that enables us to make customer-first decisions in everything we do. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us achieve our mission. Responsibilities Business Impact - Delivers solutions in line with company methodologies (e.g., product offerings such as value-based deliverables [VBDs], advice, training, technical validation), ensuring proven practices and patterns are followed to prepare complex customers for operational readiness and achievement of their business goals and targets. Leveraging knowledge of change management proven practices and/or involving the change management team, proactively helps the customer deploy for long-term organizational adoption to increase customer satisfaction and drive consumption/usage. Guides complex customers/partners towards a well-architected (e.g., secure, resilient, artificial intelligence [AI]-enabled), and cost- and performance-optimized solution to increase retention and expansion opportunities. Articulates the value of Unified and supports sellers, partnering with account teams to build consumption plans aligned with appropriate services. Provides feedback to Unified Delivery Team on VBDs to refine and further develop content. - Proactively identifies and anticipates new cross-solution opportunities for Consumption, Usage & Unified expansion (especially Enhanced Solutions) at scale based on business value to customer/partner and clear understanding of the Microsoft value proposition for supported platforms to empower cloud success, foster and strengthen security and resiliency, and drive AI innovation. Strategically consults with, actively listens to, and respectfully challenges customers/partners, building trust to then advocate for alternative architectures/solutions/approaches that shape and/or enhance customer requirements. Identifies, anticipates, and evaluates industry trends (e.g., customer industry verticals, information technology [IT] industry), gathers customer/partner insights (e.g., feedback around technical preferences, environments, business needs, competitive landscape), and maps both existing and novel architecture and digital transformation solutions to customer/partner business outcomes. Proactively anticipates and captures opportunities in appropriate systems, processes, and tools, working collaboratively across the organization to execute on opportunities aligned with Microsoft's Customer Engagement Model. - Anticipates, identifies, escalates, and mitigates blockers using appropriate tools and processes to accelerate solution deployment, value realization and usage/consumption for complex customers/scenarios. Proactively applies broad business, technical, industry, and/or enterprise knowledge to architecture or support projects to meet business and information technology (IT) requirements and resolve identified constraints. - Operates according to required operational excellence and proven practice standards throughout all sales stages/activities/tools of record (e.g., pipeline updates, time tracking). Orchestrates and collaborates across Microsoft and customer/partner teams through on-strategy delivery to achieve customer/partner objectives and increase customer/partner satisfaction. Proactively anticipates and manages business and technical risks, adapts methodology and applies governance principles to identify, communicate, and minimize business and technical risks. Executes work in compliance with industry and Microsoft guidelines and procedures. Continuously prioritizes among competing demands in their work and identifies where impact occurs with customers, ensuring alignment with business priorities and goals. Customer Centricity - Proactively identifies and/or translates customer/partner problems into industry solutions aligned with Microsoft product and platform strategy, creates or improves an existing business model, and explains why and/or how they meet customer/partner outcomes and return on investment (ROI) goals (e.g., via proof of concept, minimally viable product [MVP], rapid prototype) relative to competitive offerings. Proactively helps the customer/partner accelerate their adoption and use of Microsoft product/platform strategy-aligned (cross-solution area) solutions. Builds relationships with, and provides direction to technical decision makers (TDMs) up to the C-suite level, and builds the bridge between TDMs and business decision makers (BDMs). Leads and elevates interactions as needed with customers/partners' Chief Information Office (CIO), Chief Information Security Officer (CISO), and other C-level (CXO) roles to bridge understanding of security, compliance, operational and risk requirements across BDMs, TDMs, CIO and CISO teams, appropriately engaging additional subject matter experts when deeper expertise is required. - Proactively acts as the voice of the customer/partner, sharing ideas, feedback, insights, success stories and strategic/technical input with Engineering teams, Product Offerings teams and internal communities leveraging relevant insights from feedback tools and systems. Identifies and aggregates patterns of feedback across customers/partners/territories/industries, and leverages them with relevant industry perspective to develop strategic and actionable insights. Presents business cases to program managers to advocate for and influence product roadmaps, decision making, and bug fix prioritization, and own and drive initiatives as appropriate. - Drives self and guides other team members to focus on customer/partner experience through efficient delivery and ensuring a seamless and connected customer experience. Drives the realization of customer/partner conditions of success by leveraging an understanding of customer goals. Anticipates, addresses, and leads customer confidence calls to resolve customer/partner dissatisfaction and unmet needs, and creates and executes strategies to improve customer experience, value realization, and acceleration of transformation. Partner Specialization - Identifies and prioritizes opportunities aligned with revenue goals and orchestrates the growth of the solution utilization pipeline with partners. Provides support to partner and sales teams by bringing clarity to opportunities through proof-of-concept development and technical pre-sales engagement. - Understands solution area-specific market opportunities (e.g., competitor insights) and collaborates with Global Partner Solutions (GPS) stakeholders to lead and execute initiatives that translate opportunities into actionable plans. Proactively guides and supports partners in developing repeatable offerings, practices, products, and solutions, and advises partners through initial strategic customer implementations.   Technical Leadership - Leverages market insights and demand signals to assist leadership in identifying relevant areas in which to drive up-skilling and/or accreditations based on demand. Role models technical readiness, both depth-aligned to solution area priorities and breadth-aligned to Customer Success Unit (CSU)/corporate initiatives (e.g., security, resilience, AI), and influences team to drive their own technical readiness. Acts as a mentor, leading readiness and upskilling activities in the team/organization by educating colleagues on technical and non-technical concepts and sharing proven practices. - Demonstrates deep industry knowledge and drives recognition for Microsoft solutions by leading presentations and engagements with external and internal audiences (e.g., Tech Connect, Build, Ignite) Contributes to and collaborates on intellectual property (IP) and proactively identifies patterns where no IP exists (e.g., CoPilot and AI scenarios) to help build scalable and repeatable models. Participates in and leads external technical and non-technical community events (e.g., conferences, seminars, technical meetups, webcasts, blogs, hackathons) that elevate the Microsoft brand and shares learnings across internal teams. - Identifies and anticipates gaps through delivery, communicates those gaps to and influences relevant team members and internal/external stakeholders, and connects gaps and patterns across business and technology areas that drive changes and improvements to products, IP (both existing and new), technologies, and/or processes/practices that enable solutions to scale across customers. Develops and contributes to modifications of Microsoft's structured frameworks and methodologies. Proactively provides thought leadership and innovation to customers/partners and internal communities at the worldwide level. Core Responsibilities: - Build trusted relationships with IT executives and business leaders to shape their Cloud and AI strategy, acting as a technical advisor and champion for customer success. - Lead and coordinate across Microsoft, partner, and customer technical teams to manage dependencies, technical risks, and delivery milestones across complex engagements. - Lead architectural design sessions and guide the implementation of secure, scalable, and resilient solutions using Microsoft best practices and frameworks such as CAF and WAF. - Drive technical excellence across Azure workloads—particularly AI, Foundry application services, and GitHub Copilot— along with Power Platform Fusion Development - ensuring mission-critical workloads are optimized for performance, security, and production-scale AI readiness. - Align technical delivery to customer success plans and consumption priorities, ensuring solutions deliver measurable business value and long-term platform adoption. - Accelerate Azure consumption and customer outcomes by developing repeatable intellectual property (IP), resolving technical blockers, and providing delivery oversight for key engagements. - Collaborate with internal teams and partners to design impactful delivery proposals and support execution. - Translate complex technical concepts into clear business outcomes and executive-level messaging for senior stakeholders. - Contribute to Microsoft’s technical community by mentoring peers, sharing insights, and serving as a spokesperson in internal and external forums. - Maintain advanced certifications and deep technical expertise across priority workloads such as Azure AI Foundry, GitHub, App Services, and Power Platform. - Inspire customer innovation by helping customers adopt AI at scale and guiding them through their transformation journey. - Demonstrate a growth mindset by continuously developing technical and professional skills and contributing to a culture of learning and excellence. - Embody our culture and values Qualifications Required/minimum qualifications: - Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 4+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting - OR equivalent experience. Other Requirements: Security Clearance Requirements: Candidates must be able to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: - The successful candidate must have an active U.S. Government Secret Security Clearance. Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. Failure to maintain or obtain the appropriate clearance and/or customer screening requirements may result in employment action up to and including termination. - Clearance Verification: This position requires successful verification of the stated security clearance to meet federal government customer requirements. You will be asked to provide clearance verification information prior to an offer of employment. - Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter. - This position is not eligible for visa sponsorship. Candidates must have authorization to work in the United States that does not now or in the future require employer sponsorship. - Citizenship & Citizenship Verification: This position requires verification of U.S. citizenship due to citizenship-based legal restrictions. Specifically, this position supports United States federal, state, and/or local United States government agency customer and is subject to certain citizenship-based restrictions where required or permitted by applicable law. To meet this legal requirement, citizenship will be verified via a valid passport, or other approved documents, or verified US government Clearance Additional or preferred qualifications: - Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 8+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting - OR Master's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 8+ years experience in cloud/infrastructure technologies, technology solutions, practice development, architecture, and/or consulting - OR equivalent experience. - 4+ years experience working in a customer-facing role (e.g., internal and/or external). - 4+ years experience leading technical projects. - Comfort and actively uses code/script generation tools like GitHub Copilot, Claude, Opus, Codex - Competitive Landscape: Knowledge of enterprise public cloud platforms and related industry/marketplace - Technical Certification in Cloud (e.g., Azure, Amazon Web Services, Google, security certifications). Cloud Solution Architecture IC4 - The typical base pay range for this role across the U.S. is USD $106,400 - $203,600 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $137,600 - $222,600 per year. Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled. Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

Overview The Microsoft Federal organization was established to address the unique mission, legal/regulatory requirements, and procurement rules and processes of the United States Government (USG). Microsoft Federal is committed to ensuring its resources – including appropriately qualified, experienced, and certified personnel (with necessary security clearances or otherwise) are available as needed to meet USG evolving needs. To that end, Microsoft embraces, as a mission-critical philosophy, flexibility in the recruiting, hiring, and workforce assignment of Microsoft Federal personnel. Microsoft Federal personnel can expect to serve in various roles in the Microsoft Federal organization during the course of their career to meet evolving USG needs, regardless of segment – Civilian, Defense, or Intelligence community.  We are seeking an experienced Senior Cloud Solution Architect - Cloud & AI Apps to join our Federal organization. This role requires technical expertise across Azure workloads, specifically with AI, Foundry, application services, Power Platform Fusion Development, and GitHub Copilot, and a passion for helping enterprise customers solve complex challenges and accelerate their digital transformation.. This Cloud Solution Architect will work with the customer’s architects, developers and IT staff to build new AI-infused applications hosted on Azure, modernize existing Azure applications, or migrate applications to Azure and enhance them with AI. Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day.  Growth mindset encourages each of us to lean in and learn what matters most to our customers, to create the foundational knowledge that enables us to make customer-first decisions in everything we do. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us achieve our mission. Responsibilities Business Impact - Delivers solutions in line with company methodologies (e.g., product offerings such as value-based deliverables [VBDs], advice, training, technical validation), ensuring proven practices and patterns are followed to prepare complex customers for operational readiness and achievement of their business goals and targets. Leveraging knowledge of change management proven practices and/or involving the change management team, proactively helps the customer deploy for long-term organizational adoption to increase customer satisfaction and drive consumption/usage. Guides complex customers/partners towards a well-architected (e.g., secure, resilient, artificial intelligence [AI]-enabled), and cost- and performance-optimized solution to increase retention and expansion opportunities. Articulates the value of Unified and supports sellers, partnering with account teams to build consumption plans aligned with appropriate services. Provides feedback to Unified Delivery Team on VBDs to refine and further develop content. - Proactively identifies and anticipates new cross-solution opportunities for Consumption, Usage & Unified expansion (especially Enhanced Solutions) at scale based on business value to customer/partner and clear understanding of the Microsoft value proposition for supported platforms to empower cloud success, foster and strengthen security and resiliency, and drive AI innovation. Strategically consults with, actively listens to, and respectfully challenges customers/partners, building trust to then advocate for alternative architectures/solutions/approaches that shape and/or enhance customer requirements. Identifies, anticipates, and evaluates industry trends (e.g., customer industry verticals, information technology [IT] industry), gathers customer/partner insights (e.g., feedback around technical preferences, environments, business needs, competitive landscape), and maps both existing and novel architecture and digital transformation solutions to customer/partner business outcomes. Proactively anticipates and captures opportunities in appropriate systems, processes, and tools, working collaboratively across the organization to execute on opportunities aligned with Microsoft's Customer Engagement Model. - Anticipates, identifies, escalates, and mitigates blockers using appropriate tools and processes to accelerate solution deployment, value realization and usage/consumption for complex customers/scenarios. Proactively applies broad business, technical, industry, and/or enterprise knowledge to architecture or support projects to meet business and information technology (IT) requirements and resolve identified constraints. - Operates according to required operational excellence and proven practice standards throughout all sales stages/activities/tools of record (e.g., pipeline updates, time tracking). Orchestrates and collaborates across Microsoft and customer/partner teams through on-strategy delivery to achieve customer/partner objectives and increase customer/partner satisfaction. Proactively anticipates and manages business and technical risks, adapts methodology and applies governance principles to identify, communicate, and minimize business and technical risks. Executes work in compliance with industry and Microsoft guidelines and procedures. Continuously prioritizes among competing demands in their work and identifies where impact occurs with customers, ensuring alignment with business priorities and goals. Customer Centricity - Proactively identifies and/or translates customer/partner problems into industry solutions aligned with Microsoft product and platform strategy, creates or improves an existing business model, and explains why and/or how they meet customer/partner outcomes and return on investment (ROI) goals (e.g., via proof of concept, minimally viable product [MVP], rapid prototype) relative to competitive offerings. Proactively helps the customer/partner accelerate their adoption and use of Microsoft product/platform strategy-aligned (cross-solution area) solutions. Builds relationships with, and provides direction to technical decision makers (TDMs) up to the C-suite level, and builds the bridge between TDMs and business decision makers (BDMs). Leads and elevates interactions as needed with customers/partners' Chief Information Office (CIO), Chief Information Security Officer (CISO), and other C-level (CXO) roles to bridge understanding of security, compliance, operational and risk requirements across BDMs, TDMs, CIO and CISO teams, appropriately engaging additional subject matter experts when deeper expertise is required. - Proactively acts as the voice of the customer/partner, sharing ideas, feedback, insights, success stories and strategic/technical input with Engineering teams, Product Offerings teams and internal communities leveraging relevant insights from feedback tools and systems. Identifies and aggregates patterns of feedback across customers/partners/territories/industries, and leverages them with relevant industry perspective to develop strategic and actionable insights. Presents business cases to program managers to advocate for and influence product roadmaps, decision making, and bug fix prioritization, and own and drive initiatives as appropriate. - Drives self and guides other team members to focus on customer/partner experience through efficient delivery and ensuring a seamless and connected customer experience. Drives the realization of customer/partner conditions of success by leveraging an understanding of customer goals. Anticipates, addresses, and leads customer confidence calls to resolve customer/partner dissatisfaction and unmet needs, and creates and executes strategies to improve customer experience, value realization, and acceleration of transformation. Partner Specialization - Identifies and prioritizes opportunities aligned with revenue goals and orchestrates the growth of the solution utilization pipeline with partners. Provides support to partner and sales teams by bringing clarity to opportunities through proof-of-concept development and technical pre-sales engagement. - Understands solution area-specific market opportunities (e.g., competitor insights) and collaborates with Global Partner Solutions (GPS) stakeholders to lead and execute initiatives that translate opportunities into actionable plans. Proactively guides and supports partners in developing repeatable offerings, practices, products, and solutions, and advises partners through initial strategic customer implementations.   Technical Leadership - Leverages market insights and demand signals to assist leadership in identifying relevant areas in which to drive up-skilling and/or accreditations based on demand. Role models technical readiness, both depth-aligned to solution area priorities and breadth-aligned to Customer Success Unit (CSU)/corporate initiatives (e.g., security, resilience, AI), and influences team to drive their own technical readiness. Acts as a mentor, leading readiness and upskilling activities in the team/organization by educating colleagues on technical and non-technical concepts and sharing proven practices. - Demonstrates deep industry knowledge and drives recognition for Microsoft solutions by leading presentations and engagements with external and internal audiences (e.g., Tech Connect, Build, Ignite) Contributes to and collaborates on intellectual property (IP) and proactively identifies patterns where no IP exists (e.g., CoPilot and AI scenarios) to help build scalable and repeatable models. Participates in and leads external technical and non-technical community events (e.g., conferences, seminars, technical meetups, webcasts, blogs, hackathons) that elevate the Microsoft brand and shares learnings across internal teams. - Identifies and anticipates gaps through delivery, communicates those gaps to and influences relevant team members and internal/external stakeholders, and connects gaps and patterns across business and technology areas that drive changes and improvements to products, IP (both existing and new), technologies, and/or processes/practices that enable solutions to scale across customers. Develops and contributes to modifications of Microsoft's structured frameworks and methodologies. Proactively provides thought leadership and innovation to customers/partners and internal communities at the worldwide level. Core Responsibilities: - Build trusted relationships with IT executives and business leaders to shape their Cloud and AI strategy, acting as a technical advisor and champion for customer success. - Lead and coordinate across Microsoft, partner, and customer technical teams to manage dependencies, technical risks, and delivery milestones across complex engagements. - Lead architectural design sessions and guide the implementation of secure, scalable, and resilient solutions using Microsoft best practices and frameworks such as CAF and WAF. - Drive technical excellence across Azure workloads—particularly AI, Foundry application services, and GitHub Copilot— along with Power Platform Fusion Development - ensuring mission-critical workloads are optimized for performance, security, and production-scale AI readiness. - Align technical delivery to customer success plans and consumption priorities, ensuring solutions deliver measurable business value and long-term platform adoption. - Accelerate Azure consumption and customer outcomes by developing repeatable intellectual property (IP), resolving technical blockers, and providing delivery oversight for key engagements. - Collaborate with internal teams and partners to design impactful delivery proposals and support execution. - Translate complex technical concepts into clear business outcomes and executive-level messaging for senior stakeholders. - Contribute to Microsoft’s technical community by mentoring peers, sharing insights, and serving as a spokesperson in internal and external forums. - Maintain advanced certifications and deep technical expertise across priority workloads such as Azure AI Foundry, GitHub, App Services, and Power Platform. - Inspire customer innovation by helping customers adopt AI at scale and guiding them through their transformation journey. - Demonstrate a growth mindset by continuously developing technical and professional skills and contributing to a culture of learning and excellence. - Embody our culture and values Qualifications Required/minimum qualifications: - Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 4+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting - OR equivalent experience. Other Requirements: Security Clearance Requirements: Candidates must be able to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: - The successful candidate must have an active U.S. Government Top Secret Security Clearance. Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. Failure to maintain or obtain the appropriate clearance and/or customer screening requirements may result in employment action up to and including termination. - . Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. Failure to maintain or obtain the appropriate clearance and/or customer screening requirements may result in employment action up to and including termination. - Clearance Verification: This position requires successful verification of the stated security clearance to meet federal government customer requirements. You will be asked to provide clearance verification information prior to an offer of employment. - Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter. - This position is not eligible for visa sponsorship. Candidates must have authorization to work in the United States that does not now or in the future require employer sponsorship. - Citizenship & Citizenship Verification: This position requires verification of U.S. citizenship due to citizenship-based legal restrictions. Specifically, this position supports United States federal, state, and/or local United States government agency customer and is subject to certain citizenship-based restrictions where required or permitted by applicable law. To meet this legal requirement, citizenship will be verified via a valid passport, or other approved documents, or verified US government Clearance Additional or preferred qualifications: - Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 8+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting - OR Master's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 8+ years experience in cloud/infrastructure technologies, technology solutions, practice development, architecture, and/or consulting - OR equivalent experience. - 4+ years experience working in a customer-facing role (e.g., internal and/or external). - 4+ years experience leading technical projects. - Comfort and actively uses code/script generation tools like GitHub Copilot, Claude, Opus, Codex - Competitive Landscape: Knowledge of enterprise public cloud platforms and related industry/marketplace - Technical Certification in Cloud (e.g., Azure, Amazon Web Services, Google, security certifications). Cloud Solution Architecture IC4 - The typical base pay range for this role across the U.S. is USD $106,400 - $203,600 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $137,600 - $222,600 per year. Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled. Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

Overview The Copilot Cloud Solution Architect (CSA) role within the International Customer Success Unit (iCSU) supports enterprise customer success by contributing to the deployment and configuration of Copilot Studio (Agent‑based) solutions. This role is focused on helping customers implement and operationalize AI through the configuration of Copilot Studio agents, leveraging Power Platform connectors and automation capabilities to integrate enterprise data sources and business processes into agent‑driven solutions. The primary technical workload for this role is the deployment and configuration of Copilot Studio agents and supporting automation patterns. Familiarity with Microsoft 365 Copilot adoption scenarios is beneficial but considered a supplemental capability, not the primary focus of this position. Responsibilities Copilot Studio Agent Configuration (Primary Focus) - Assist in configuring and testing Copilot Studio agents aligned to enterprise customer business process scenarios - Support integration of agents with Microsoft 365 content sources such as SharePoint, Teams, and enterprise file systems - Contribute to configuration of: - Agent topics - Actions - Connectors - Support automation workflows using Power Platform connectors and low‑code automation tools AI Solution Delivery Support - Assist in delivery of Copilot Studio pilots, proofs of concept (PoCs), and technical validation engagements - Execute defined technical delivery tasks supporting readiness and early deployment of agent‑based Copilot solutions - Support customers in preparing for secure and compliant AI‑enabled agent deployments aligned to governance requirements Copilot Adoption Support (Supplemental) - Provide support to Microsoft 365 Copilot adoption efforts where required - Assist in identifying readiness or change‑management blockers Collaboration & Technical Growth - Collaborate with CSAMs, partners, and virtual teams to support delivery of Copilot Studio engagements - Continue to build technical proficiency in: - Copilot Studio agent configuration - Power Platform environments - Connector‑based automation Operational Excellence - Operate according to required operational excellence standards, including time tracking and documentation - Follow established tools and practices to identify, escalate, and help mitigate technical or delivery blockers - Execute work in compliance with Microsoft policies and governance frameworks Qualifications Required Qualifications - Bachelor’s Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 2+ years of experience in cloud, infrastructure, IT consulting/support, systems administration, or related technical roles OR equivalent experience - 2+ years of experience in a customer‑facing technical role - 2+ years of experience contributing to technical solution delivery efforts - This role requires proficiency in written, reading, and conversational Brazilian Portuguese and English. Core Technical Skills (Required) Foundational experience or demonstrable interest in: - Copilot Studio agent configuration - Power Platform environments - Connector‑based automation Supplemental Skills Awareness of: - Microsoft 365 Copilot usage scenarios - SharePoint / Teams content grounding Preferred Qualifications - Technical certifications in cloud platforms (e.g., Azure) - Exposure to Power Platform automation or low‑code solutions - Experience supporting pilots or early deployment initiatives - Proficiency in written, reading, and conversational Spanish. This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled. Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

Overview With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world. The Customer Advocacy's team mission is to incubate and scale innovative new business models and customer experiences. The team leverages adaptive leadership principles to drive large-scale change and transform business models across SME&C (Small, Medium Enterprises & Channel), Digital Natives & ISVs (Independent Software Vendors), Education, Public Sector, Health and Life Sciences and other industry-specific customer segments. Senior Cloud Solution Architect - Developer Experience (Digital Natives & ISVs) provides senior technical leadership to early‑stage, high‑engineering customers by guiding architectural decisions, improving developer workflows, and establishing scalable cloud and AI patterns that accelerate Azure alignment and developer productivity. - Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Responsibilities Early‑Stage Architectural Leadership - Engage with high‑engineering‑density Digital Native and ISV customers that meet Dev CoE criteria (early architectural lock‑in risk and developer‑experience constraints). - Serve as senior technical advisor to founders, CTOs, platform leaders, and Staff+ engineering stakeholders. Guide design of secure, scalable, AI‑enabled architectures using Azure AI Foundry, GitHub Copilot, cloud‑native compute, and modern engineering practices. - Lead design reviews, modernization discussions, and deep architectural evaluations that influence long‑term technical direction. - Remove early engineering blockers by coordinating subject‑matter experts and establishing clear architectural patterns. Developer Experience & AI Thought Leadership - Shape early developer workflows, tooling decisions, and AI‑assisted engineering practices within high‑velocity teams. - Drive adoption of Copilot, intelligent IDE workflows, and emerging agentic DevOps approaches. - Align customer engineering strategies with Microsoft’s platform roadmap, supporting informed technical decisions at critical early milestones. Pattern Development & Global Field Scalability - Translate recurring customer scenarios into reusable architecture patterns, templates, guides, and validated design scenarios. - Contribute to global communities of practice across CSAs and developer engineering teams. - Provide recurring, high‑quality product feedback to Azure, GitHub, and PG engineering based on early‑stage customer use cases. - Capture and distribute patterns that prevent repeated architectural pitfalls across Digital Native and ISV ecosystems. Business Impact & Organizational Alignment - Drive measurable customer impact through improved developer velocity, stronger architectural foundations, and early Azure alignment. - Partner with account‑aligned CSAs, CSAMs, AEs, and engineering teams to ensure cohesive customer engagement. - Support FY27 Digital Native segmentation by enabling a consistent, repeatable early‑stage engagement model. - Maintain operational rigor across governance, delivery excellence, time tracking, and cross‑team alignment. Qualifications Required/Minimum Qualifications - Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 7+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting - OR equivalent experience. - Experience working directly with developers, platform teams, and engineering leadership. - Ability to lead architectural strategy discussions and influence senior technical decision-makers. - Strong depth in cloud-native engineering, including microservices, APIs, containers, CI/CD, GitHub, DevOps, and observability practices. - Hands-on expertise in AI/ML systems, vector search, RAG patterns, Azure AI Foundry, or modern agentic architecture approaches. - Proven ability to create reusable architecture patterns, technical IP, or engineering best practices. Other Requirements This position is not eligible for visa sponsorship. Candidates must have authorization to work in the United States that does not now or in the future require employer sponsorship. Additional or Preferred Qualifications - Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 12+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting - OR Master's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 8+ years experience in cloud/infrastructure technologies, technology solutions, practice development, architecture, and/or consulting - OR equivalent experience. - 6+ years experience working in a customer-facing role (e.g., internal and/or external). - 6+ years experience leading technical projects. - Technical Certification in Cloud (e.g., Azure, Amazon Web Services, Google, security certifications). - Experience with Digital Native or ISV customer environments. - Familiarity with developer productivity tooling and AI-assisted SDLC workflows. - Ability to influence engineering strategy across multiple customers or geographies. - Demonstrated experience partnering with product engineering teams across Azure, GitHub, or PG. Cloud Solution Architecture IC5 - The typical base pay range for this role across the U.S. is USD $130,900 - $251,900 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $165,600 - $272,300 per year. Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled. Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.