Overview With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world. The Customer Advocacy's team mission is to incubate and scale innovative new business models and customer experiences. The team leverages adaptive leadership principles to drive large-scale change and transform business models across SME&C (Small, Medium Enterprises & Channel), Digital Natives & ISVs (Independent Software Vendors), industry-specific customer segments (Public Sector, Education, Healthcare and Life Sciences), and a robust digital/technical portfolio. Microsoft is looking for a Senior Business Program Manager (Implementation Lead) for eBonding is responsible for end‑to‑end execution of partner-specific implementations within Microsoft’s eBonding program, a strategic initiative that modernizes how Cloud Solution Partners (CSPs) engage Microsoft for support through secure, bi‑directional ITSM integration. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Responsibilities Partner Implementation Ownership (E2E Delivery) - Own end‑to‑end implementation execution of eBonding for assigned partners—from kickoff through production readiness. - Drive delivery across all phases: discovery, readiness assessment, design alignment, build coordination, testing, UAT, and go‑live. - Serve as the primary point of accountability for partner onboarding outcomes, timelines, and quality. Program-to-Execution Translation - Translate the eBonding program’s standards, requirements, and operating model into partner‑specific execution plans. - Ensure partner implementations align with defined architecture patterns, security/compliance requirements, and support workflows. - Surface gaps, risks, or partner-specific constraints back to the program lead with clear options and recommendations. Cross-Functional Delivery Management - Coordinate across Microsoft engineering, CES support, compliance, privacy, security, and operations teams to unblock delivery. - Manage dependencies, sequencing, and handoffs between Microsoft internal teams and partner technical owners. - Run structured delivery rhythms (status, risk reviews, decision forums) with internal and partner stakeholders. Project & Risk Management - Own implementation plans, milestones, RAID logs, and change control for each partner engagement. - Proactively identify delivery risks (technical, compliance, partner readiness) and drive mitigation plans. - Escalate issues early with clear framing, impact assessment, and decision asks. Partner Engagement & Enablement - Act as Microsoft’s delivery lead for partner technical teams throughout implementation. - Set expectations with partners on roles, responsibilities, timelines, and readiness requirements. - Drive disciplined execution while maintaining strong partner relationships and credibility. Operational Excellence & Repeatability - Apply standardized onboarding frameworks, templates, and playbooks to ensure consistency across partners. - Capture learnings from each implementation to continuously improve the onboarding motion. - Support scale by helping make implementations predictable, repeatable, and governable, not bespoke. Qualifications Required/minimum qualifications - Bachelor's Degree in Business, Operations, Finance, or related field AND 6+ years experience in program management, process management, or process improvement - OR equivalent experience. - 5+ years experience of customer or partner facing role Additional or Preferred Qualifications - Master's Degree in Business, Operations, Finance, or related field AND 8+ years experience in program management, process management, or process improvement OR Bachelor's Degree in Business, Operations, Finance, or related field AND 12+ years experience in program management, process management, or process improvement - OR equivalent experience. - 6+ years of experience in program and/or project management delivering complex, cross‑company technical initiatives. - Proven experience managing end‑to‑end implementations involving multiple engineering, operations, and external partner teams. - Strong execution skills in ambiguous, fast‑moving environments with evolving requirements. - Demonstrated ability to manage dependencies, risks, and delivery tradeoffs across matrixed organizations. - Excellent communication skills—able to translate between technical teams, business stakeholders, and external partners. - Experience delivering enterprise platform integrations, ITSM systems, APIs, or support workflows. - Familiarity with ServiceNow, Dynamics, or similar enterprise support platforms. - Experience navigating security, privacy, compliance, and readiness reviews for production systems. - Background in partner-facing or ecosystem-based delivery models. - Comfort operating as a “field general” for delivery—hands-on, detail-oriented, and outcome-driven. Business Program Management IC5 - The typical base pay range for this role across the U.S. is USD $116,900 - $203,600 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $148,400 - $222,600 per year. Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled. Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

Program Manager The Program Manager is responsible for leading cross-functional, internal initiatives that enable Insight’s strategic priorities and improve teammate and client outcomes. This role oversees multiple related projects, aligning stakeholders, managing risks and dependencies, and ensuring deliverables are on time, within scope, and aligned to business objectives. Location: Remote in the US. Insight at a Glance - 14,000+ engaged teammates globally - #20 on Fortune’s World's Best Workplaces™ list - $9.2 billion in revenue - Received 35+ industry and partner awards in the past year - $1.4M+ total charitable contributions in 2023 by Insight globally Now is the time to bring your expertise to Insight. We are not just a tech company; we are a people-first company. We believe that by unlocking the power of people and technology, we can accelerate transformation and achieve extraordinary results. As a Fortune 500 Solutions Integrator with deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organisations through complex digital decisions. About the role As a Program Manager you will be operating as a central point of coordination, the Program Manager partners closely with business, technology, operations, and support teams to drive clarity, accountability, and measurable results across Along the way, you will get to: - [Own end-to-end program delivery - Define program scope, objectives, success criteria, and key performance indicators (KPIs) in alignment with business strategy. - Develop and maintain integrated program plans, timelines, and roadmaps across multiple workstreams. - Lead cross-functional collaboration - Facilitate regular program cadence (steering committees, status updates, standups, retrospectives) with stakeholders across departments. - Coordinate with project managers, product owners, and business leaders to align priorities and resolve conflicts. - Drive execution and accountability - Track progress against milestones, budget, and scope; proactively identify and manage risks, issues, and dependencies. - Escalate critical blockers with recommended options and trade-offs, ensuring timely decision-making. - Standardize and improve processes - Implement and champion program management best practices, templates, and tools (e.g., RAID logs, communication plans, dashboards). - Identify opportunities to streamline internal processes and drive continuous improvement across the program. - Be AmbITious: This opportunity is not just about what you do today but also about where you can go tomorrow. When you bring your hunger, heart, and harmony to Insight, your potential will be met with continuous opportunities to upskill, earn promotions, and elevate your career. What we’re looking for - Bachelor’s degree in Business, Information Systems, Operations, or a related field; equivalent experience considered. - Typically 5+ years of experience in program management, project management, product management, or a related role in a complex, cross-functional environment. - Experience leading internal, multi-team initiatives; exposure to technology, services, or consulting environments is a plus. - Strong understanding of program and project management methodologies (waterfall, agile, or hybrid). What you can expect We’re legendary for taking care of you, your family and to help you engage with your local community. We want you to enjoy a full, meaningful life and own your career at Insight. Some of our benefits include: - Freedom to work from another location—even an international destination—for up to 30 consecutive calendar days per year. - Access to 11 thriving and diverse Teammate Resource Groups But what really sets us apart are our core values of Hunger, Heart, and Harmony, which guide everything we do, from building relationships with teammates, partners, and clients to making a positive impact in our communities. Join us today, your ambITious journey starts here. Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law. When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process. At Insight, we celebrate diversity of skills and experience so even if you don’t feel like your skills are a perfect match - we still want to hear from you! Insight does not accept unsolicited resumes from recruiters or employment agencies. Unsolicited resumes will be treated as direct applications from the candidate, and recruiters or agencies who submit candidates for this position without a prior, written vendor agreement will not be eligible for any form of compensation, even if the candidate is hired.

- About Mood Health Mood Health is changing how people access mental health care. We believe care should be personal, human, and accessible—and that every patient deserves a provider who truly fits their needs. That’s why we carefully match each client with the right clinician. Our mission is simple and powerful: empower people to heal, grow, and thrive. We know mental health is just as essential as physical health, and authentic human connection drives everything we do. Through video visits, our expert clinicians—psychiatric nurse practitioners and therapists—deliver therapy and medication management right from the comfort of home. Role Summary As lead of our Associate Clinician Program, you will support and elevate the supervision function across the organization—setting clinical quality standards, supporting and developing supervisors, and ensuring all supervision practices align with regulatory requirements and best practices. You’ll partner cross-functionally to build scalable supervision frameworks, provide guidance on complex or high-risk cases, and drive consistency in documentation, training, and clinical decision-making. This role will ensure both supervisors and associate clinicians are supported, compliant, and equipped to deliver high-quality care. What You’ll Do Clinical Oversight & Quality - Develop, implement, and maintain consistent standards for clinical supervision - Ensure supervision practices align with ethical guidelines, licensing board requirements, and best practices - Oversee and provide clinical support on complex or high-risk cases. - Review and provide support for clinical interviews and their final scorecards. Supervisor Support & Development - Train, mentor, and support a team of clinical supervisors - Provide consultation and escalation support for challenging clinical situations - Support the coordination of supervisors joining the team and/or transitioning from therapist to supervisor within the Mood Team - Facilitate ongoing professional development and calibration among supervisors - Be available for emergency and/or short term coverage for Supervision of associates. Program Development - Design and improve supervision frameworks, tools, and workflows - Standardize documentation, expectations, and supervision processes - Partner cross-functionally to integrate supervision into broader clinical operations Compliance & Risk Management - Offer training and oversight for Clinical Interviewers of Associates. - Guarantee supervision aligns with all state and federal regulations. - Collaborate with leadership to identify and address clinical risks. - Provide effective coaching and support to both supervisors and clinicians. - Support audit processes and maintain precise supervision records. Collaboration & Communication - Work closely with Clinical Leadership, Operations, and Credentialing teams - Communicate updates, expectations, and best practices to supervisors and clinicians - Contribute to organizational initiatives that impact clinical care delivery Who You Are - Active, unrestricted clinical LCSW license (e.g., LMFT, LCSW, LPCC, Psychologist) - Meets BBS requirements for providing clinical supervision - 5+ years of post-licensure clinical experience - 2+ years experience supervising or mentoring clinicians - Strong knowledge of ethical standards, risk management, and clinical best practices - Familiar with BBS Regulations regarding Associate and Supervisor requirements Preferred Qualifications - Experience in a leadership or program development role - Familiarity with telehealth or remote care models - Strong organizational, communication, and training skills - Experience implementing and coaching clinicians on performance improvement plans - Technical and technology skills Success in This Role Looks Like - High-quality, consistent supervision across all teams - Confident, well-supported supervisors and clinicians - Strong compliance and reduced clinical risk - Continuous improvement of supervision practices Why Join Mood - Be part of a mission-driven company that’s rewriting the playbook for mental healthcare. - A collaborative, supportive culture where your work directly impacts lives every day. - Growth opportunities—develop customer-facing, communication, and sales skills in a fast-growing healthcare company. Mood Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. Mood Health is committed to providing reasonable accommodations during our interview process. If you have a disability or special need that requires accommodation, please let us know.

About Mood Health Mood Health is changing how people access mental health care. We believe care should be personal, human, and accessible—and that every patient deserves a provider who truly fits their needs. That’s why we carefully match each client with the right clinician. Our mission is simple and powerful: empower people to heal, grow, and thrive. We know mental health is just as essential as physical health, and authentic human connection drives everything we do. Through video visits, our expert clinicians—psychiatric nurse practitioners and therapists—deliver therapy and medication management right from the comfort of home. Role Summary As lead of our Associate Clinician Program, you will support and elevate the supervision function across the organization—setting clinical quality standards, supporting and developing supervisors, and ensuring all supervision practices align with regulatory requirements and best practices. You’ll partner cross-functionally to build scalable supervision frameworks, provide guidance on complex or high-risk cases, and drive consistency in documentation, training, and clinical decision-making. This role will ensure both supervisors and associate clinicians are supported, compliant, and equipped to deliver high-quality care. What You’ll Do Clinical Oversight & Quality - Develop, implement, and maintain consistent standards for clinical supervision - Ensure supervision practices align with ethical guidelines, licensing board requirements, and best practices - Oversee and provide clinical support on complex or high-risk cases. - Review and provide support for clinical interviews and their final scorecards. Supervisor Support & Development - Train, mentor, and support a team of clinical supervisors - Provide consultation and escalation support for challenging clinical situations - Support the coordination of supervisors joining the team and/or transitioning from therapist to supervisor within the Mood Team - Facilitate ongoing professional development and calibration among supervisors - Be available for emergency and/or short term coverage for Supervision of associates. Program Development - Design and improve supervision frameworks, tools, and workflows - Standardize documentation, expectations, and supervision processes - Partner cross-functionally to integrate supervision into broader clinical operations Compliance & Risk Management - Offer training and oversight for Clinical Interviewers of Associates. - Guarantee supervision aligns with all state and federal regulations. - Collaborate with leadership to identify and address clinical risks. - Provide effective coaching and support to both supervisors and clinicians. - Support audit processes and maintain precise supervision records. Collaboration & Communication - Work closely with Clinical Leadership, Operations, and Credentialing teams - Communicate updates, expectations, and best practices to supervisors and clinicians - Contribute to organizational initiatives that impact clinical care delivery Who You Are - Active, unrestricted clinical LCSW license (e.g., LMFT, LCSW, LPCC, Psychologist) - Meets BBS requirements for providing clinical supervision - 5+ years of post-licensure clinical experience - 2+ years experience supervising or mentoring clinicians - Strong knowledge of ethical standards, risk management, and clinical best practices - Familiar with BBS Regulations regarding Associate and Supervisor requirements Preferred Qualifications - Experience in a leadership or program development role - Familiarity with telehealth or remote care models - Strong organizational, communication, and training skills - Experience implementing and coaching clinicians on performance improvement plans - Technical and technology skills Success in This Role Looks Like - High-quality, consistent supervision across all teams - Confident, well-supported supervisors and clinicians - Strong compliance and reduced clinical risk - Continuous improvement of supervision practices Why Join Mood - Be part of a mission-driven company that’s rewriting the playbook for mental healthcare. - A collaborative, supportive culture where your work directly impacts lives every day. - Growth opportunities—develop customer-facing, communication, and sales skills in a fast-growing healthcare company. EEO Statement: At MOOD, we believe great care starts with a great team—and great teams are diverse. We’re proud to be an Equal Opportunity Employer and welcome people of all races, backgrounds, identities, abilities, and experiences. No matter where you come from, what you believe, or how you identify, you are welcome here. We’re committed to fair hiring practices and fostering an inclusive, respectful culture where everyone feels seen, heard, and valued. We believe in the power of differences—and we’re glad you’re considering joining us. Need accommodations during your application or interview process? Just reach out—we’ve got you.