• Own the roadmap for your product area within MeridianLink Consumer, from discovery through delivery and iteration. • Lead continuous discovery through customer interviews, usage analytics, and collaboration with financial institution partners to identify high-value problems worth solving. • Write crisp, well-reasoned PRDs and user stories that give engineering teams the clarity they need to build with confidence. • Drive agile delivery ceremonies and maintain a healthy, well-prioritized backlog aligned to team OKRs. • Define and monitor product KPIs for your area, using data to inform prioritization and demonstrate business impact. • Work closely with fellow PMs on the Consumer team to ensure coherence across product areas and alignment on platform-level decisions. • Partner with Engineering, UX, Sales, Customer Success, and Compliance to drive alignment and unblock delivery. • Serve as the product expert for your domain — representing customer needs internally and translating them into clear requirements. • Contribute to team-level strategy discussions and help shape the broader Consumer product roadmap over time. • Identify opportunities to incorporate modern capabilities — such as AI/ML-assisted decisioning, intelligent automation, and API extensibility — into your product area. • Stay current on consumer lending trends, fintech competitive dynamics, and regulatory developments (CFPB, TILA, ECOA, fair lending) relevant to your domain. • Champion thoughtful UX and API-first design patterns that keep MeridianLink Consumer competitive with emerging fintech challengers.

• At In Tandem, our tech solutions—which include OurFamilyWizard, Cozi, FamilyWall, and Custody Navigator—work in tandem with families to simplify daily life. • You will own the roadmap and execution for transformative AI capabilities—from foundational models and intelligent user workflows to new product surfaces that reimagine how families communicate and manage shared responsibilities. • Design AI-native capabilities inside a court-recognized system of record • Lead deep discovery with attorneys, mediators, judges, court administrators • Develop AI capabilities that extend across OurFamilyWizard, Cozi, and FamilyWall • Influence long-term architecture and shared AI infrastructure.

• Live with our mission users. Go onsite with our mission team and users to build domain knowledge and your own understanding of the mission problems and workflows our users have. • Master our data and capabilities. We’ve built world-class data collection for some key national security data sets. Understand how we’ve built it, what our differentiators are, and how to take it to the next level. • Scope and prioritize data collection. Turn ambiguous user / mission needs into our data collection strategy in partnership with our customer and engineering (datasets, sources, latency, coverage, etc.) teams. Work with engineering and mission to prioritize and execute these collection efforts. • Collection strategy for agents. Ensure collected data is usable by agents (tool-call readiness, retrieval patterns, schemas/metadata, evaluation loops, etc.). Identify gaps where the right data isn’t getting into agent tool calls and coordinate fixes. Partner with teams to align data and mission workflows as a coherent advantage. • Enable Collection Engineering to move fast. Develop repeatable processes for intake, scoping, execution, launch, and evaluation for data collection requests. Partner with the Collection engineering team to solve other problems.

Overview The Product Manager serves as a central leader within Lakeview MSR’s General Operations division, overseeing vendor data intakes, the health of incoming and internal data, and the systems and workflows that depend on this information. This role bridges strategy and execution, driving accuracy, consistency, and reliability of data while enabling automation, scalability, and operational efficiency. The Product Manager leads a team of Process Monitoring Specialists and partners closely with the Technology group, the Optimization Team, and peer Product Managers to deliver scalable, high-quality data capabilities. This role is fully remote anywhere in the United States. Compensation range $115,000 to $133,000 in base pay, with bonus potential based on experience and location. Responsibilities Domain Ownership & Strategy - Define and maintain the roadmap for data integration, normalization, intake, reconciliation, and monitoring capabilities, balancing immediate operational needs with long-term scalability. - Establish metrics and SLAs for intake timeliness and reliability; publish KPI dashboards tracking accuracy, completeness, timeliness, and exception rates. Vendor Data & Intake Oversight - Establish and enforce quality controls to ensure accuracy, completeness, and timeliness. - Oversight of the end-to-end vendor feeds (SLAs, file specs, change control, cutovers), ensuring timely ingestion and reconciliation with loan-level documentation. System & Workflow Management - Oversee systems and platforms used for data validation, exception handling, and process automation. - Partner with Technology to evolve platforms for ingestion/orchestration, data validation, exception handling, and process automation. Cross-Functional Coordination - Collaborate with the Optimization Team and peer Product Managers to align processes, share best practices, and drive efficiencies. - Act as the primary liaison between Operations leadership, vendors, and internal tech teams to ensure alignment on roadmap priorities and risk management. Continuous Improvement & Reporting - Promote reporting, development, and monitoring of KPIs for data accuracy, process-health, and exception rates; communicate results to leadership. - Promote automation, workflow streamlining, and governance improvements to reduce manual work and increase efficiency. Qualifications - Bachelor’s degree in any concentration that has exposure and experience in the relevant technical skills, or equivalent work experience. - Minimum of 2+ years of data analysis experience. - Background in the mortgage, financial, or banking industry is a plus. - 7+ years in process optimization, operations, or data-driven roles, with at least 2 to 3 years in a leadership role. - Familiarity with mortgage servicing operations, regulatory requirements, and workflow systems. - Strong communication skills with the ability to bridge business needs and technical execution. - Data-driven mindset with experience in KPI design, dashboarding, and operational reporting. - Analytical Skills: Ability to identify trends, solve complex problems, and generate actionable insights. - Time Management: Proven ability to prioritize tasks, work efficiently under pressure, and meet deadlines. - Communication: Strong verbal and written communication skills, with an ability to present complex ideas effectively. - Detail-Oriented: Organized, meticulous, and focused on delivering high-quality work. - Collaboration & Leadership Potential: Ability to work collaboratively within cross-functional teams, with a proactive approach in mentoring and supporting peers. Lakeview Loan Servicing, LLC., is an Equal Employment Opportunity employer. All aspects of consideration for employment and employment with the Company are governed on the basis of merit, competence, and qualifications without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, or any other category protected by federal, state, or local law. #LI-Remote