• Own L3 escalation and root cause analysis for complex voice and contact center incidents. • Engineer and support SIP trunks, SBCs/voice gateways (e.g., CUBE, Ribbon, AudioCodes), dial plans, and carrier integrations. • Lead or materially contribute to migration efforts from legacy PBX/Avaya to modern VoIP/cloud platforms. • Design and maintain high availability and disaster recovery strategies for voice systems. • Support contact center telephony routing, time-of-day/holiday changes, and call delivery troubleshooting. • Partner with LAN/WAN teams to ensure QoS, segmentation, and real-time traffic optimization. • Implement secure voice architecture including SIP security, certificate management, and toll fraud prevention. • Interface with vendors and carriers for escalations and service changes while reducing third-party dependency. • Participate in on-call rotation and after-hours maintenance as required.

Company Description Nexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting employees anywhere, with any application or network, before employees notice the issue. As the first solution to allow IT to progress from reactive problem solving to proactive optimization, Nexthink enables its more than 1,300 customers to provide better digital experiences to more than 18 million employees. Dual headquartered in Lausanne, Switzerland and Boston, Massachusetts, Nexthink has 9 offices worldwide. #LI-Hybrid Job Description At Nexthink, we empower our customers with industry-leading solutions to enable continuous improvement of employee experience. We deliver unmatched visibility across all environments, so IT teams can consistently see, diagnose, and fix digital workplace issues. As a SaaS provider, our commitment is to deliver a seamless, resilient, and scalable platform around the clock. We are looking for an experienced, proactive and innovative professional that is keen to join as a Senior Site Reliability Engineer! The mission of Nexthink's SRE team is to strengthen our infrastructure and enhance our ability to deploy, monitor, and scale systems effectively and reliably. They work closely with over 50 Product Engineering teams that develop our products and services, as well as with the Technical Platform Engineering, Security and Architecture teams to understand the reliability requirements, design and implement solutions, and promote them for adoption and usage. Join our vibrant team of diverse and experienced engineers where cutting-edge technology meets innovation. Be a part of Nexthink's Digital Employee Experience technological revolution, ensuring our global customers enjoy a seamless user experience. Apply now and become a key player in our dynamic SRE organisation. As a Senior Site Reliability Engineer, you will: - Implement and manage cloud-native systems (AWS) using best-in-class tools and automation. - Operate and enhance Kubernetes clusters, deployment pipelines, and service meshes to support rapid delivery cycles. - Design, build, and maintain the infrastructure powering our multi-tenant SaaS platform with reliability, security, and scalability in mind. - Define and maintain SLOs, SLAs, and error budgets, and proactively address availability and performance issues. - Develop infrastructure-as-code (Terraform or similar) for repeatable and auditable provisioning. - Build internal platform tools and automation to support provisioning, monitoring, and operational efficiency. - Monitor infrastructure and applications ensuring high-quality user experiences. - Participate in a shared on-call rotation, responding to incidents, troubleshooting outages, and driving timely resolution and communication. - Act as an Incident Commander during the on-call duty and coordinate cross-team responses effectively to maintain an SLA. - Drive and refine incident response processes, reducing Mean Time to Detect (MTTD) and Mean Time to Recovery (MTTR). - Diagnose and resolve complex issues independently, minimizing the need for external escalation. - Work closely with software engineers to embed observability, fault tolerance, and reliability principles into service design. - Automate runbooks, health checks, and alerting to support reliable operations with minimal manual intervention. - Support automated testing, canary deployments, and rollback strategies to ensure safe, fast, and reliable releases. - Contribute to security best practices, compliance automation, and cost optimization. Qualifications - Minimum Bachelor's degree in Computer Science or equivalent practical experience. - 5+ years of experience as a Site Reliability Engineer or Platform Engineer with strong knowledge of software development best practices. - Strong hands-on experience with public cloud services (AWS, GCP, Azure) and supporting SaaS product. - Strong programming or scripting skills (e.g., Python, Go, Bash...), and experience with infrastructure-as-code (e.g. Terraform). - Proficiency with Kubernetes, container-based deployment (e.g., Docker) and related ecosystems (e.g., Helm). - Experience supporting multi-tenant microservices architectures. - Experience with CI/CD pipelines & tools (e.g., Jenkins, GitHub Actions, GitLab CI, FluxCD, Crossplane). - Experience with managing monitoring solutions (e.g. Datadog). - Comfortable participating in a rotating on-call schedule, managing critical incidents, and leading post-incident reviews. - At ease with operating and managing production systems, striking the right balance between urgency and methodology. - Strong system-level troubleshooting skills and a proactive mindset toward incident prevention. - Deep understanding of Linux systems, networking, and common troubleshooting practices. - Solid understanding of the network stack (e.g., TCP/IP, VPN, etc.), cloud architectures (VPC, subnets, firewalls, load balancers), service mesh (e.g., Istio) and storage (e.g., S3, EBS, etc). - Knowledge of zero-downtime deployment strategies, blue/green and canary releases. - Exposure to compliance standards such as SOC 2, ISO 27001, or HIPAA. FedRAMP experience is a big plus. - Experience with chaos engineering or resilience testing practices. - Excellent problem-solving skills, collaborative mindset, and a strong grasp of agile, iterative development. - Self-driven, highly organised, and capable of independently managing priorities. - Curiosity to learn new things and discover new technologies. - Strong communication, presentation, and team collaboration skills. - Excellent written and verbal skills in English. The prior experience with any of the above-mentioned tools is a bonus, but not a must! We encourage you to apply even if you do not meet every single requirement. We welcome candidates with different level of background and experience. If you are excited about this role, please apply and our recruiters will assess your application. Additional Information Additional Information We are the pioneers and trailblazers of a global IT Market Category (DEX) that is shaping the future of how the world works, giving our customers' IT Teams total digital visibility across their enterprise. Our innovative solutions integrate real-time analytics, automation, and employee feedback across all endpoints. This enables our IT teams to solve complex technical challenges, create ever more productive workplaces, and deliver happy, satisfied employees in the digital workplace. With over 1000 employees across 5 continents, Nexthink operates as One Team, connecting, collaborating and innovating to continuously grow. We call our employees 'Nexthinkers' and our commitment to diversity, inclusion, and equity is second to none. We currently have over 75 nationalities working with us, from all cultures and backgrounds, speaking many different languages. IIf you are looking for a change and like a nice atmosphere, lots of challenges, and having fun while working, this is a great opportunity for you! Check what we offer: - Permanent Contract and a competitive compensation package. - Health insurance through our partnership with ACKO, including OPD coverage for dental, vision, health check-ups, consultations, and pharmacy expenses. - Hybrid work model balancing office and remote work, with a structured approach for new hires to foster connections and onboarding. - Flexible Hours and unlimited vacation (employees have unlimited paid time off on top of the 22 days of holidays we offer). Plus, company-paid bank holidays (12), sick days (10-30), bereavement leave (5), and 3 days per year for volunteering. - Free access to professional training platforms to explore your interests and enhance your skills. - Stay covered against accidents, bodily injuries, and disabilities with our personal accident insurance policy, providing assurance with coverage up to three times your annual CTC. - New mothers are entitled to up to 26 weeks of maternity leave, with the flexibility to use up to 8 weeks before the expected delivery and the remaining 18 weeks after. Birth fathers can take 6 weeks of paternity leave, while adoptive parents are eligible for 26 weeks of leave for mothers and 6 weeks for fathers. - Under the Payment of Gratuity Act, receive gratuity at the rate of 15 days of basic pay for every completed year of service, provided you've been employed by the company for a minimum of 5 years. Gratuity is payable at retirement or resignation based on your last drawn basic pay. - Bonuses for referring successful hires after three months of continuous employment. Please note that not all the benefits listed above are available for temporary, contract, and internship roles. To ensure you have the most up-to-date information, we recommend checking with your Recruitment Partner

Who We Are Perchwell is the modern real estate listings platform built for agents to search smarter, collaborate better, and close deals faster. We are building the future of residential real estateʼs critical listings infrastructure: a platform where market research and client collaboration converge. Our modern architecture enables continuous innovation at a pace legacy systems cannot match, with AI-powered features and mobile-first capabilities designed for how agents actually work. As consumer expectations and technology evolve, Perchwell remains focused on our core vision: empowering real estate professionals with the most intelligent, data-driven, and connected platform in the industry. Backed by leading venture capital firms including Lux Capital and Founders Fund, along with strategic partnerships with some of the country's top Multiple Listing Services (MLSs), Perchwell represents the first major new platform to enter the listings technology market in decades. This unique combination of institutional investment and deep industry alignment provides both the resources and market validation needed to transform the multi-trillion dollar residential real estate industry. What We're Looking For:As a Senior SRE, you will help own and improve the technical foundations of Perchwell while exemplifying engineering rigor and excellence across our engineering culture and strategy. You will be helping execute large strategic technical initiatives within the SRE domain. You have deep experience in building and operating infrastructure for large production systems. You’ve owned or have highly opinionated views on what good observability is and help other teams see the light. You are rigorous and meticulous in your work and hold others to the same high engineering standards. You believe the best way to help others is to provide them the tools they need to get their job done in a safe and efficient manner and have a demonstrated history of success enabling product teams to quickly innovate and iterate. You will work closely with the VP of Engineering and other senior leaders to tackle and remediate our current problem set while also building net new capabilities. You will build important relationships and partner deeply with our product and QA organizations. The SRE team is responsible for building the ability to innovate faster in a safe and reliable way. Reliability, resiliency and adaptability are our north stars. This role has an on-call requirement. If based in the NYC area, the role will require you to work out of our New York City HQ in Soho Manhattan 3 days/week. What You’ll Work On: - Design and build scalable processes and solutions to fundamental engineering challenges - Design and manage scalable, secure AWS and GCP infrastructure - Partner with the Quality Team to own the CI/CD processes and enable fast, safe and frequent deployments - Contribute to and evolve our Kubernetes infrastructure and strategy - Build and manage safe self-service methods for our teams to manage their infra via Terraform and other automation tools - Be a champion of observability ( o11y ) by owning our o11y systems and establishing and enforcing best practices throughout the engineering organization around performance and service monitoring - Participate in and help improve our incident management and disaster recovery processes Required For the Role: - BS or MS in Computer Science, related technical field, or equivalent experience - Distributed systems experience - Deep experience building and running infra on AWS or GCP, with an interest in learning the other - In-depth knowledge of Kubernetes, including experience with deploying, managing, scaling, and orchestrating clusters and automating/exposing this to other teams - You’ve built tools and or enabled automation for your team or others - You’ve used at least one programming language ( ex: python, golang, rust ) to solve problems and close feature gaps of your tools - Demonstrated pattern of systems thinking leading to organizational impact and strategic problem solving - The ability to go deep across service, database and infrastructure boundaries for design and performance related work - 5+ years of experience in a dedicated SRE role Bonus Points for Any of the Following: - Experience with Event Driven System designs and the required messaging technologies and patterns ( kafka, nats, aeron ) - Experience with both monolithic and service oriented architectures - Experience with security frameworks and tools for hardening environments and systems - Experience with different types of databases and their architectures - Experience with the management and scaling of Elasticsearch Salary InformationTo provide greater transparency to candidates, we share base salary ranges for all US-based job postings regardless of state. Our ranges are based on function and level benchmarked against similar stage growth companies. Final offer amounts are determined by multiple factors including skills, job-related knowledge and depth of work experience. The base compensation range for this position is expected to be between $170,000-$230,000/year + equity + benefits. Benefits - Flexible PTO, plus 10 paid company holidays - 401K with a company match - Medical, dental, and vision plans - HSA and FSA options - Commuter benefits - Parental leave - Company-wide onsite or offsite each year - Beautiful office in Soho, Manhattan with a stocked kitchen, catered breakfast and lunch once per week, happy hours and meet-ups Note: At this time, we are only considering candidates who are authorized to work in the U.S.

Bring more to life. Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology? At Beckman Coulter Diagnostics, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact. You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life. As a global leader in clinical diagnostics, Beckman Coulter Diagnostics has challenged convention to elevate the diagnostic laboratory’s role in improving patient health for more than 90 years. Our diagnostic solutions are used in routine and complex clinical testing, and are used in hospitals, reference and research laboratories, and physician offices around the world. Every hour around the world, more than one million tests are run on Beckman Coulter Diagnostics systems, impacting 1.2 billion patients and more than three million clinicians per year. From uncovering the next clinical breakthrough, to rapid and reliable sample analysis, to more rigorous decision making—we are enabling clinicians to deliver the best possible care to their patients with improved efficiency, clinical confidence, adaptive collaboration, and accelerated intelligence. Learn about the Danaher Business System which makes everything possible. The Field Service Representative (FSR) for Beckman Coulter Diagnostics is responsible for providing outstanding customer service to clients while installing and maintaining diagnostic instrumentation and systems in hospital and stand-alone laboratory environments. This position reports to the Canada West Field Service Manager and is part of the Field Service Organization located in Edmonton, Alberta and will be working remotely to cover Edmonton north and Saskatoon north regions and other regions as necessary. In this role, you will have the opportunity to: - Independently serve customers by performing troubleshooting, repair, installation, validation, and preventive maintenance on designated instrumentation. - Complete timely and accurate preventive maintenance, field modifications, instrument repairs, and service documentation. Deliver exceptional customer service to Beckman Coulter clients, including technical training on diagnostic products and systems. - Focus on customer needs and satisfaction, while building on and enhancing the relationship with the customer to ultimately become a perceived partner in their business. Travel throughout the district’s territory, and or Canada, experiencing all the various places our instrumentation is utilized. The essential requirements of the job include: - Technical diploma or higher in Biomedical Engineering Technology or Electronics Engineering Technology, or a related field with a minimum of 3-years of relatable experience (field service experience preferred). Travel, Motor Vehicle Record & Physical/Environment Requirements: - Ability to travel – list specifics 60% travel, overnight, within territory or locations - Must have a valid driver’s license with an acceptable driving record - Ability to lift, move or carry equipment up to 50lb, any other physical requirements, (e.g., tools, replacement parts, consumables). Physical requirements include frequent bending, stooping, twisting, turning, crouching/crawling, pushing/pulling, and prolonged sitting or standing. Must also be able to reach at, above, and below shoulder level, flex/extend the neck, and demonstrate good hand and finger dexterity. It would be a plus if you also possess previous experience in: - Experience servicing any of the following IVD instrumentation: clinical chemistry, immunochemistry, hematology, urinalysis, lab automation. Beckman Coulter Diagnostics, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it’s a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at Danaher Benefits Info. At Beckman Coulter Diagnostics we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Beckman Coulter Diagnostics can provide. This job is also eligible for bonus/incentive pay. We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law. #LI-GCC Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life. For more information, visit www.danaher.com. Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We will ensure that individuals with disabilities are provided reasonable accommodation to access our website, and as applicable participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at 1-202-419-7762 or applyassistance@danaher.com to request accommodation.