• Provide front-line technical and customer support across multiple channels • Respond to customer enquiries about products and services through online messages, email, and phone. • Provide front-line support across technical, service, delivery, and logistics-related enquiries. • Create and manage customer support tickets to track progress and resolution of customer queries. • Troubleshoot questions relating to setup, configuration, maintenance, delivery, and logistics. • Redirect customers to the appropriate agency or internal department where required. • Escalate customer complaints or unresolved issues to the relevant support team. • Arrange appointments and follow up with customers after initial contact where needed. • Maintain accurate records of customer interactions, actions taken, and next steps. • Provide general customer support across a range of operational and service-related matters. • Ensure inbound and outbound communication reflects a professional, responsive, and customer-focused standard. • Support continuity across support functions as a floating resource where required. • Other position-level duties as they arise.

Sanford Health is one of the largest and fastest-growing not-for-profit health systems in the United States. We’re proud to offer many development and advancement opportunities to our nearly 50,000 members of the Sanford Family who are dedicated to the work of health and healing across our broad footprint. Work Shift: 10 Hours - Varied Shifts (United States of America) Scheduled Weekly Hours: 40 Salary Range: $53.00 - $87.50 Union Position: No Department Details Sanford Health is seeking a pharmacist to join our fast-paced after-hours remote pharmacy team, providing medication management support to more than 20 hospitals across South Dakota, Minnesota, and Iowa. Key responsibilities beyond traditional order verification include: clinical dosing and pharmacokinetic monitoring; drug information support for providers and care teams; collaborative medication therapy support across multiple hospitals. Shifts are primarily evenings/overnight in a 7-on 7-off rotation. Position based at a Sanford Pharmacy site in Aberdeen, SD, Watertown, SD, or Rapid City, SD. Summary Sanford Remote Pharmacy Program provides after hours coverage for 24 sites across South Dakota, Minnesota and Iowa. These individuals are based out of 3 different locations, offering the option to work from facilities in Aberdeen, Watertown and Rapid City. Review prescriptions to assure accuracy, to ascertain the needed ingredients, and to evaluate their suitability. Provide information and advice regarding drug interactions, side effects, dosage, and proper medication storage. Job Description In a medical center or institutional setting, the Pharmacist reviews and interprets provider orders, provides drug information, assists in problem solving, and provides other aspects of pharmaceutical care. Duties may consist of unit dose dispensing, IV Admixtures, outpatient prescriptions, navigating the electronic medical record, compounding, and working with automated dispensing devices. The Pharmacist utilizes appropriate age-related patient information to assess the pharmaceutical needs of patients, which may include provision of pharmaceutical care to neonatal, pediatric, adolescent, adult, and geriatric patients. The Pharmacist follows all established regulations and standards that govern the practice of pharmacy. May be required to act as a shift supervisor under direct or indirect supervision by department managers. Demonstrates good written and verbal communication skills. Must be able to learn and utilize new technology as the profession of pharmacy evolves. Provides oversight and clinical supervision for pharmacy services and pharmacy support personnel. Pharmacy services at Sanford Health may include involvement in acute care surgery, neurology, cardiology, pediatrics, oncology, infusion services, intensive care, general medicine, dialysis, transplant, antimicrobial stewardship, and medication reconciliation. May include decentralized clinical functions, such as direct patient interaction/interdisciplinary team rounding, chart reviews, customer or patient counseling, collecting accurate medication list. May also include centralized clinical functions, such as checking and dispensing medications and overseeing the clinical functions of the IV room. Qualifications In a retail/community pharmacy setting: Graduate of an accredited School of Pharmacy. Must have a thorough knowledge of drugs and their actions; knowledge of state and local regulations. In a medical center or institutional setting: Graduate of an accredited School of Pharmacy. Must have a thorough knowledge of drugs and their actions; knowledge of state and local regulations. Hospital experience or residency preferred. License must be in good standing by the State Board of Pharmacy in state(s) of practice and/or possess multi-state licensure privileges as required by position. Sanford is an EEO/AA Employer M/F/Disability/Vet. If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-877-673-0854 or send an email to talent@sanfordhealth.org.

• Answer inbound customer requests via telephone, email or chat or any additional method of inbound communication; demonstrate proficiency with all internal tools. • Outbound calls and meetings also included; • Contact and interface for customers regarding support, troubleshooting and problem resolution; • Resolve technical support issues for Inovalon supported products within identified timeframes with a focus on first call resolution; • Identify beneficial product opportunities for existing customers and communicate to sales team via workflow process; • Ability to deescalate customer’s and resolve customer technical escalations; • Create knowledge articles to assist department in resolving known customer issues; • Document all activities with customers in CRM per defined process and procedures; • Resolve open cases within specified guidelines; • Elevate issues following escalation procedure timely and as appropriate; • Other duties as assigned; • Maintain compliance with Inovalon’s policies, procedures and mission statement; • Adhere to all confidentiality and HIPAA requirements as outlined within Inovalon’s Operating Policies and Procedures in all ways and at all times with respect to any aspect of the data handled or services rendered in the undertaking of the position. • Fulfill those responsibilities and/or duties that may be reasonably provided by Inovalon for the purpose of achieving operational and financial success of Employer.

As a member of Managed Service Support at Smartly, you’ll be part of our Managed Services team, supporting the delivery of high-quality digital advertising campaigns for some of the world’s leading brands. Working closely with Senior Project Managers, designers, and developers, you’ll play a key role in ensuring creative assets are accurate, on-brand, and ready to launch. This is a hands-on, detail-oriented role focused on coordination, quality assurance, and reliable execution in a fast-paced, global environment. As a Managed Service Support at Smartly, you will … - Support the Senior Project Manager in the overall delivery of a campaign - Perform asset review and coordinate with developers for a full technical review, ensure all assets are complete and correct and flag any issues that might be encountered - Perform storyboard and mock QA - Ensure all storyboards/mocks submitted to clients are aligned with the brand guidelines - Responsible for the accurate implementation of all revision requests sent by the client - Liaise with the design and development team in the successful production of creatives - Check campaign reports for defaults and flag any issues We're definitely looking for you, if you ... - Have at least 1 year experience in campaign or project management role preferred - Are knowledgeable of the digital advertising industry landscape - Have flawless written and verbal communication skills - Basic proficiency in Google Sheets for data tracking, updates, and reporting - Are able to negotiate and able to deliver difficult news to clients and all other stakeholders - Have excellent time management and prioritization skills - Are able to manage a team of developers and assign and prioritize tasks well - Have great attention to detail - Are highly organized and a self starter - Can multitask and meet critical deadlines in a fast-paced environment - Are a good team player and must come with a positive working attitude - Are amenable to work on either of the following shifts: APAC/EMEA/North America - Must be able to work in a hybrid setup with required in-office presence on Tuesdays and Thursdays #LI-HYBRID About SmartlySmartly is the AI-powered advertising technology company transforming ad experiences for brands and their consumers. Our comprehensive advertising platform seamlessly integrates the capabilities of media, creative, and intelligence to power more than 800 billion impressions and generate more than 300 billion creatives annually, delivering tangible business outcomes for brands and advertisers. Smartly is the only company in the industry recognized as a Leader in The Forrester Wave: Creative Advertising Technologies with PwC validating the results it delivers for brands. We manage creative and media for 700+ brands worldwide and $6B in ad spend across the largest media platforms, including Facebook, Google, Instagram, Pinterest, Snap, and TikTok. Our end-to-end technology, unmatched access to media platforms and exceptional customer service help Fortune 500 brands to reach and engage consumers and learn what performs best.Smartly is a multinational and diverse team of 750+ Smartlies from 60+ nationalities, working in 13 countries. Together, we want to create and maintain an inclusive environment where everyone feels respected and heard. Our Diversity, Equity & Inclusion approach is at the heart of it. Visit Smartly to learn more. The processing of your information is described in our Candidate Privacy Notice.