As a member of Managed Service Support at Smartly, you’ll be part of our Managed Services team, supporting the delivery of high-quality digital advertising campaigns for some of the world’s leading brands. Working closely with Senior Project Managers, designers, and developers, you’ll play a key role in ensuring creative assets are accurate, on-brand, and ready to launch. This is a hands-on, detail-oriented role focused on coordination, quality assurance, and reliable execution in a fast-paced, global environment. As a Managed Service Support at Smartly, you will … - Support the Senior Project Manager in the overall delivery of a campaign - Perform asset review and coordinate with developers for a full technical review, ensure all assets are complete and correct and flag any issues that might be encountered - Perform storyboard and mock QA - Ensure all storyboards/mocks submitted to clients are aligned with the brand guidelines - Responsible for the accurate implementation of all revision requests sent by the client - Liaise with the design and development team in the successful production of creatives - Check campaign reports for defaults and flag any issues We're definitely looking for you, if you ... - Have at least 1 year experience in campaign or project management role preferred - Are knowledgeable of the digital advertising industry landscape - Have flawless written and verbal communication skills - Basic proficiency in Google Sheets for data tracking, updates, and reporting - Are able to negotiate and able to deliver difficult news to clients and all other stakeholders - Have excellent time management and prioritization skills - Are able to manage a team of developers and assign and prioritize tasks well - Have great attention to detail - Are highly organized and a self starter - Can multitask and meet critical deadlines in a fast-paced environment - Are a good team player and must come with a positive working attitude - Are amenable to work on either of the following shifts: APAC/EMEA/North America - Must be able to work in a hybrid setup with required in-office presence on Tuesdays and Thursdays #LI-HYBRID About SmartlySmartly is the AI-powered advertising technology company transforming ad experiences for brands and their consumers. Our comprehensive advertising platform seamlessly integrates the capabilities of media, creative, and intelligence to power more than 800 billion impressions and generate more than 300 billion creatives annually, delivering tangible business outcomes for brands and advertisers. Smartly is the only company in the industry recognized as a Leader in The Forrester Wave: Creative Advertising Technologies with PwC validating the results it delivers for brands. We manage creative and media for 700+ brands worldwide and $6B in ad spend across the largest media platforms, including Facebook, Google, Instagram, Pinterest, Snap, and TikTok. Our end-to-end technology, unmatched access to media platforms and exceptional customer service help Fortune 500 brands to reach and engage consumers and learn what performs best.Smartly is a multinational and diverse team of 750+ Smartlies from 60+ nationalities, working in 13 countries. Together, we want to create and maintain an inclusive environment where everyone feels respected and heard. Our Diversity, Equity & Inclusion approach is at the heart of it. Visit Smartly to learn more. The processing of your information is described in our Candidate Privacy Notice.

• Performs routine healthcare information system and application support • Investigates or escalates support issues • Resolves incidents and services requests • Assists in the creation and maintenance of training documentation • Researches, analyzes and makes recommendations for application workflow improvements • Creates and analyzes reports using multiple reporting mechanisms • Gathers, analyzes, designs, develops, modifies, tests, implements, evaluates, and maintains information technologies

• Investigate a system issue using SQL queries • Resolve performance bottlenecks or data inconsistencies • Monitor production environments and prevent issues before they escalate • Work directly with clients to troubleshoot and explain technical problems • Collaborate with engineering to escalate and resolve complex cases • Proactively monitor systems, improve documentation, and help strengthen internal processes.

The following states/districts are excluded from this job ad: AK, CA, CO, CT, DC, HI, LA, MA, MN, MO, NE, NV, NH, NJ, NM, NY, ND, OR, PR, RI, VT, WA, WY Future Need - Actively Interviewing Location: Remote in any United States jurisdiction not excluded from this job advertisement. We're looking for a detail-oriented IT professional to support application access and user support! Apply today to join a mission-driven team supporting critical healthcare technology environments. Position Description: The Application Support Analyst provides advanced support for healthcare information systems, with a focus on user access, account configuration, and issue resolution. Minimum/General Experience: 5 years of experience supporting application system account access and user provisioning Minimum Education: Bachelor's degree in computer science or related field Essential Skills/Qualifications: - Excellent ability to follow and improve troubleshooting processes - Excellent experience with operating systems (e.g., Windows, Linux) - Excellent experience researching and resolving account access issues - Strong understanding of web-based software products, systems, and cloud platforms (e.g., Azure, AWS) - Strong understanding with networking fundamentals (e.g., Domain Name System (DNS), Dynamic Host Configuration Protocol (DHCP), Transmission Control Protocol/Internet Protocol (TCP/IP), Virtual Private Network (VPN), firewalls) - Above average documentation skills - Strong analytical skills - Knowledge of user profile and access management concepts - Experience working in a team environment - Experience with ticketing systems (e.g., ServiceNow (SNOW), Jira) - Experience with healthcare information systems (e.g., VistA) - Excellent experience with scripting or automation (e.g., PowerShell, Bash, Python) (preferred) - Excellent experience with Infrastructure as a Service (IaaS), cloud platforms, or enterprise IT environments (preferred) - Excellent attention to detail skills - Excellent oral and written communication skills General Physical Requirements needed to perform the essential functions of this job may vary based on the location of the assignment.  - Assignment Location - Remote - Sedentary Work - Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.  - Typing, communicating, repetitive motions.  - Close visual acuity to prepare and analyze data, view computer monitors and read. May need to view presentation screens and other visual aids in a virtual setting.  - Inside environmental conditions with protection from outside elements.  Security: Ability to obtain/maintain a Federal Civilian Public Trust - U.S. Citizenship or Permanent Resident that has lived in the United States for at least 3 years Federal Civilian Public Trust Consists of a review of up to but not limited to: - Covers 10 year period and in some instances lifetime events - OPM Security Investigations Index (SII) - DOD Defense Central Investigations Index (DCII) - National Agency Check (NAC) records - FBI name check - FBI fingerprint check - Credit report check - Written inquiries to previous employers and references listed on the application for employment - Potential interviews with the subject, spouse, neighbors, supervisor, coworkers - Law enforcement check - Court records check - Education check- Attendance and Degrees Acceptable Credentials Tasks/activities include, but are not limited to: - Researches and resolves system and application access issues - Supports healthcare system access tools and gateways - Collaborates with end users and technical teams to diagnose and resolve issues - Documents findings and provides recommendations to IT support teams - Monitors and manages tickets through an enterprise ticketing system (e.g., SNOW) - Maintains and updates troubleshooting guides and process documentation - Uses automation when available - Participates in team meetings and operational reviews - Provides support to less experienced team members - Contributes to project and operational reporting Compensation & Benefits: The annual projected pay range for this position is $68,539 - $81,695 with consideration being given to various factors including but not limited to qualifications, experience, job responsibilities, and geographic location. Oxley Enterprises, Inc. offers a full array of benefits including: - Medical, dental, vision and prescription drug coverage for you and your family. - Life Insurance, short-term disability and long-term disability paid for by the Company. - Supplemental coverages including Accident, Critical Illness, and Hospital. - Additional Life insurance coverage for you and your dependents. - 401k plan with various options to select based on your retirement goals. Oxley Enterprises®, Inc. is a certified service-disabled veteran-owned (SDVOSB), veteran-owned (VOSB), and woman-owned small business (WOSB) that has 26 years of experience building and delivering quality IT systems and programs. Oxley is ranked in the INC 5000 7 times (2016, 2017, 2018, 2021, 2023, 2024, 2025). Oxley is a 2019 - 2025 Department of Labor HIRE Vets Medallion Award Winner. Oxley is Virginia Values Veterans certified. All qualified applicants will receive consideration for employment without regard to any status protected by applicable federal, state, or local law. If you require a reasonable accommodation to apply for a position at Oxley Enterprises, Inc., please send an email to our Human Resources Department at: careers@oxleyenterprises.com with the following information: Subject Line: Accommodation Request Provide a description of your accommodation request Include your contact information: Full name, Email address, Best number to reach you (optional) We participate in the E-Verify program. http://www.dhs.gov/E-Verify