• Lead the technical implementation and day-to-day management of CircleCI Demonstrations and proof-of-concepts. • Demonstrate the technical feasibility, integrated into our customer’s technology stack, ensuring early customer success and a long-term business relationship. • Serve as a technical advisor and subject matter expert for customers, offering guidance on product implementation, adoption, and best practices. • Conduct in-depth analysis of customer use cases, identify opportunities for product optimization, and provide feedback to internal teams for improvements. • Support strategic planning conversations with customer executives; connecting software delivery challenges with corporate objectives, articulating their full business impact. • Lead technical discussions with enterprise clients, addressing complex issues, customizations, and integrations to meet customer-specific requirements. • Develop and deliver technical training sessions, workshops, and documentation to empower customers to maximize the value of CircleCI products. • Stay up-to-date on industry trends, product updates, and emerging technologies to continuously enhance your technical knowledge and customer support capabilities.

• Lead incident response during critical outages. • Provide advanced Level 2 support for enterprise infrastructure systems. • Partner closely with engineering teams to implement and validate system changes. • Analyze complex incident patterns and trends to architect automation solutions.

• Perform assessments, architecture design, and implementation of Citrix solutions (CVAD, DaaS, NetScaler, etc.) • Lead client-facing engagements including workshops, discovery sessions, and technical deep dives • Design and optimize Virtual Desktop Infrastructure (VDI) and application delivery solutions • Provide guidance on Citrix Cloud and hybrid/on-prem architectures • Troubleshoot and resolve complex performance, scalability, and user experience issues • Lead or support migrations (e.g., on-prem to Citrix Cloud, legacy upgrades) • Collaborate with client stakeholders to align solutions with business and technical requirements • Produce and deliver high-quality documentation including design documents and runbooks • Assist in developing Statements of Work (SOWs) and participate in solution scoping • Clearly communicate technical concepts to engineers, managers, and executive audiences • Support presales activities including solution design, estimates, and proposal contributions • Develop reusable assets such as reference architectures, templates, and best practices • Collaborate with sales teams to identify and pursue new opportunities • Contribute to internal knowledge sharing, training sessions, and technical leadership initiatives

• Work closely with the Customer Delivery team to build, support, and maintain reliable and robust Cerby RPA flows. • Monitor, detect, and resolve incidents with automation workflows. • Collaborate with the Technical Support team to troubleshoot and resolve issues. • Work with Cerby’s product and engineering team and collaborate with them to prioritize new RPA system improvements and resolve customer-facing incidents. • Analyze user activity and feedback to guide the implementation of new automations and improvements. • Write, improve & maintain knowledge base articles for internal and public documentation.