• Develop and execute commerce and operations strategies that support Whatnot’s growth across post-purchase operations, with a focus on scaling our Vendor footprint for customer experience and Trust & Risk–related issues • Apply strong analytical rigor to operational and commerce data, surfacing insights that inform initiatives to improve quality, speed, and scalability across the Operations team • Lead and set the strategy for Whatnot’s Operations vendor framework, deploying managers and specialists to drive outcomes, set priorities, guide execution, and ensure high-quality delivery for Whatnot’s users • Define and track vendor KPIs, monitor quality and SLAs, and drive continuous performance improvement across partner sites • Lead strategic sourcing efforts to expand vendor coverage across new capabilities or geographies in support of business growth and continuity • Build scalable systems and processes that allow Customer Experience and Trust & Risk support teams to expand quickly while maintaining high-quality support for Whatnot’s users • Partner cross-functionally with Product, Engineering, and other stakeholders to translate insights from user interactions into initiatives that support scale and improved outcomes

• Track and maintain accurate client pipeline, renewals, and contract statuses, ensuring data integrity across systems. • Support renewal preparation and contract coordination, including documentation readiness and internal handoffs. • Maintain structured notes, documentation, and follow-up reminders to support client-facing teams. • Assist with time tracking processes, validation, and reporting to support client billing and internal analysis. • Create and maintain spreadsheets and reports (Google Sheets) to support forecasting, renewals, and operational insights. • Coordinate and document client operations workflows, ensuring processes are clear, repeatable, and well-documented. • Support ongoing process improvement efforts within Client Operations through data analysis and documentation. • Provide administrative and analytical support to Finance, including: Data validation and reconciliation, Report preparation, Cross-checking contracts, renewals, and time tracking inputs, Maintain organized digital file systems, shared drives, and documentation repositories. • Assist with internal reporting needs and ad hoc operational projects. • Support operational consistency by helping maintain standard operating procedures (SOPs) and internal documentation. • Maintain and update CRM & Client records, partnership pipeline data, and documentation, ensuring accuracy and completeness. • Support contract preparation and renewal tracking related to partnerships (non-sales execution).

• Administer multicloud environments by operating consoles and resources across AWS, Azure, GCP and OCI, ensuring the application of each provider's best practices. • Monitor and optimize infrastructure costs through FinOps practices, identifying underutilized resources and proposing strategies such as Savings Plans, Reserved Instances, and consumption optimization. • Manage connectivity and networking, including VPNs, Interconnects and FastConnect, ensuring efficient, secure and resilient communication between different cloud environments. • Implement and maintain Governance and Identity policies, with a focus on IAM, access control and the use of Single Sign-On (SSO) where applicable. • Perform infrastructure troubleshooting, analyzing incidents related to availability, performance and system capacity. • Support technical decision-making based on cost, reliability and performance criteria.

• Own the successful delivery of projects across your book of accounts, from kickoff through completion • Build strong, trust-based relationships with clients and act as a strategic partner in helping them achieve their goals • Proactively surface opportunities, risks, or gaps to clients before they become problems, acting as a calm, solutions-oriented voice in complex moments • Lead cross-functional teams spanning strategy, content, design, paid media, and web development — ensuring clarity, alignment, and accountability at every step • Be an advocate for both the client and the team, balancing empathy with accountability to drive healthy, long-term relationships • Create and maintain structured project plans, timelines, and trackers that help everyone stay focused and informed • Lead recurring client meetings with clarity and confidence, keeping communication proactive and expectations realistic • Ensure on-time delivery of all work — and when timelines shift, reset expectations thoughtfully with both clients and internal teams • Gather client inputs, approvals, and feedback efficiently, minimizing blockers and keeping momentum up • Communicate actively and transparently with internal teams and clients in real time (primarily via Slack and Zoom) • Review deliverables for accuracy, alignment with objectives, and overall quality before they reach the client • Track project goals and ensure measurable progress toward client outcomes and overall success