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Lead Voice Engineer
Location
United States
Posted
58 days ago
Salary
0
Seniority
Senior
Job Description
Lead Voice Engineer
NICE
• Lead Voice infrastructure projects, serving as the Subject Matter Expert. • Act as the lead Voice/Telephony resource for Sales, Operations, Product, and other teams. • Collaborate with colleagues, customers, vendors, and other parties to understand, design, and implement enterprise-wide solutions. • Design, review, analyze, evaluate, upgrade, expand, troubleshoot, support, and maintain the voice network. • Apply hands-on expertise in proof-of-concepts and new initiatives. • Perform routine maintenance of voice network infrastructure. • Collaborate with other teams to resolve escalated issues. • Configure Ribbon Communications and AudioCodes telephony systems and SBCs. • Plan and implement disaster recovery strategies. • Monitors and responds to network troubles, outages, and events. • Must be able to support a flexible schedule and on-call services. • May be required to work occasional nights, evenings, and weekends. • Must be able to function in a high-stress environment. • Must be a self-starter, self-sufficient and independent. • Perform both oral and written knowledge transfer and training to technical team members, and other stakeholders. • Train and mentor junior team members. • Adhere to the company Code of Ethics, policies, and procedures. • Communicate effectively and professionally with internal and external stakeholders.
Job Requirements
- Bachelor’s degree in Telecommunications or a related field, or equivalent work experience.
- 8+ years of experience in telecommunications.
- Expert-level knowledge of VoIP and SIP protocols.
- Expert-level experience with Session Border Controllers in carrier-grade environments.
- Advanced administration and management skills with Ribbon Communications/Sonus (SBC and PSX) or AudioCodes.
- Strong understanding of call routing principles, including quality metrics, Least Cost Routing, and Number Portability.
- Proficiency with network sniffer technologies and capture tools (e.g., Wireshark, Empirix).
- Familiarity with network monitoring and management systems.
- Command-line knowledge of UNIX/Linux operating systems.
- Experience with trouble ticket systems such as Remedy or ServiceNow.
- Knowledge of WebRTC, TLS, and SRTP protocols.
- Solid understanding of IP networks and concepts (TCP/IP, subnetting, routing, VLAN, IPSEC, DNS, DHCP, etc.).
- Excellent communication and teamwork skills.
- Self-starter with strong problem-solving abilities, thriving in high-paced, high-pressure environments.
- Flexibility to work off-hours, weekends, or as part of a 24/7 on-call rotation schedule.
Benefits
- Health insurance
- 401(k) matching
- Paid time off
- Flexible work arrangements
- Remote work options
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