Description The DLS Case Manager provides case management for all types of leave of absence and disability life events. The DLS Case Manager is highly skilled in answering questions, understanding the employee’s situation, applying the appropriate benefits, responding to changing circumstances and needs, and paves the way for a connected and trusted case management experience. Case Managers are the single point of contact for an employee throughout an entire leave of absence or disability event. Responsibilities: • Initiate and respond to inquiries about leave and disability events, benefits, and options available to employees • Serve as a point of contact for assigned employees (150 – 200 employee cases) to provide holistic case management services, including reviewing medical documentation to adjudicate leaves in compliance with the corresponding leave plans, federal and state laws and benefit plans as defined by the organization • Leverage duration guidelines, best practice tools and company resources to support oversight of a leave event as appropriate • Critically assess and adjust the case management plan to an employee’s changing needs • Address and respond to sensitive situations • Troubleshoot issues and seek to remove barriers before, during, or after a leave event • Respond to employee impacting issues that may arise during the leave event and ensure the right communication occurs • Identify and solve problems that may arise, sometimes with limited information • Facilitate a smooth return to work and ramp-back plan for employees returning to the workplace • Educate managers and business partners on employee concerns and needs prior to being off or returning back to work • Communicate regular updates to employees and stakeholders both verbally and in writing • Ensure compliance with standard work, federal/state regulations, and company policy • Maintain system records to ensure accurate and timely information/documentation • Consult, coordinate and partner with our third party administrator, HR, Safety, Legal, Payroll, Benefits, team members and other departments/systems as appropriate Skills Strong Communication, HR Support, Empathy, Strong Computer Skills, Customer Service, Case Management Top Skills Details Strong Communication,HR Support,Empathy,Strong Computer Skills,Customer Service,Case Management Additional Skills & Qualifications • 1+ years of experience as a case manager using case management systems, reviewing cases for eligibility, determining the appropriate benefits that apply to a specific situation, and establishing/executing a case management plan. 6+ years of experience will qualify in lieu of a Bachelor’s degree. • 2+ year of experience in Human Resources or customer service in a leave and/or disability field can be substituted for 1+ year as a case manager • Experience in MS Word, Excel, Access, Outlook and PowerPoint • Strong customer service focus with the mindset of having a high standard and raising the bar. • Ability to be adaptable and flexible to changes and new scope of work throughout the department. • Excellent verbal and written communication skills. • Excellent organizational and time management skills in owning deliverables. • Strong customer service focus with the mindset of having a high standard and raising the bar. • Ability to be adaptable and flexible to changes and new scope of work throughout the department. • Strong technical skills and computer aptitude including the ability to learn new systems and navigate multiple systems/windows simultaneously. • Ability to prioritize, manage and complete work/projects with tight deadlines. Additional Desirable Qualifications/Skills: • Knowledge of federal or state Leave and Disability regulations, specifically ADA/ADAAA and FMLA • Experience working with confidential information • Experience providing case management services for a large, multi-state employer or on behalf of a carrier/TPA with clients in multiple states • Strong problem solving, time management and priority setting skills • Experience providing guidance to employees or managers on leave of absence, disability plan, accommodation, human resources, benefits, or employee matters Experience Level Intermediate Level Job Type & LocationThis is a Contract position based out of Nashville, TN. Pay and BenefitsThe pay range for this position is $23.00 - $23.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a fully remote position. Application DeadlineThis position is anticipated to close on Apr 23, 2026. About Aston Carter: Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

Description The DLS Case Manager provides case management for all types of leave of absence and disability life events. The DLS Case Manager is highly skilled in answering questions, understanding the employee’s situation, applying the appropriate benefits, responding to changing circumstances and needs, and paves the way for a connected and trusted case management experience. Case Managers are the single point of contact for an employee throughout an entire leave of absence or disability event. Responsibilities: • Initiate and respond to inquiries about leave and disability events, benefits, and options available to employees • Serve as a point of contact for assigned employees (150 – 200 employee cases) to provide holistic case management services, including reviewing medical documentation to adjudicate leaves in compliance with the corresponding leave plans, federal and state laws and benefit plans as defined by the organization • Leverage duration guidelines, best practice tools and company resources to support oversight of a leave event as appropriate • Critically assess and adjust the case management plan to an employee’s changing needs • Address and respond to sensitive situations • Troubleshoot issues and seek to remove barriers before, during, or after a leave event • Respond to employee impacting issues that may arise during the leave event and ensure the right communication occurs • Identify and solve problems that may arise, sometimes with limited information • Facilitate a smooth return to work and ramp-back plan for employees returning to the workplace • Educate managers and business partners on employee concerns and needs prior to being off or returning back to work • Communicate regular updates to employees and stakeholders both verbally and in writing • Ensure compliance with standard work, federal/state regulations, and company policy • Maintain system records to ensure accurate and timely information/documentation • Consult, coordinate and partner with our third party administrator, HR, Safety, Legal, Payroll, Benefits, team members and other departments/systems as appropriate Skills Strong Communication, HR Support, Empathy, Strong Computer Skills, Customer Service, Case Management Top Skills Details Strong Communication,HR Support,Empathy,Strong Computer Skills,Customer Service,Case Management Additional Skills & Qualifications • 1+ years of experience as a case manager using case management systems, reviewing cases for eligibility, determining the appropriate benefits that apply to a specific situation, and establishing/executing a case management plan. 6+ years of experience will qualify in lieu of a Bachelor’s degree. • 2+ year of experience in Human Resources or customer service in a leave and/or disability field can be substituted for 1+ year as a case manager • Experience in MS Word, Excel, Access, Outlook and PowerPoint • Strong customer service focus with the mindset of having a high standard and raising the bar. • Ability to be adaptable and flexible to changes and new scope of work throughout the department. • Excellent verbal and written communication skills. • Excellent organizational and time management skills in owning deliverables. • Strong customer service focus with the mindset of having a high standard and raising the bar. • Ability to be adaptable and flexible to changes and new scope of work throughout the department. • Strong technical skills and computer aptitude including the ability to learn new systems and navigate multiple systems/windows simultaneously. • Ability to prioritize, manage and complete work/projects with tight deadlines. Additional Desirable Qualifications/Skills: • Knowledge of federal or state Leave and Disability regulations, specifically ADA/ADAAA and FMLA • Experience working with confidential information • Experience providing case management services for a large, multi-state employer or on behalf of a carrier/TPA with clients in multiple states • Strong problem solving, time management and priority setting skills • Experience providing guidance to employees or managers on leave of absence, disability plan, accommodation, human resources, benefits, or employee matters Experience Level Intermediate Level Job Type & LocationThis is a Contract position based out of Raleigh, NC. Pay and BenefitsThe pay range for this position is $23.00 - $23.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a fully remote position. Application DeadlineThis position is anticipated to close on Apr 23, 2026. About Aston Carter: Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

Nurse Practitioner – Virtual Care Work from home as a Nurse Practitioner with flexible scheduling models available Fonemed is expanding its services and is looking for passionate and dedicated Nurse Practitioners to add to its exceptional and growing team in a work from home telehealth position. At Fonemed, you will have the opportunity to work with a team of over 50 Nurse Practitioners and to create a schedule that works for you. You will assess patients using telephone and video technology. Through virtual care, we meet and provide care for individuals where they are. If you share the company’s passion to defy the conventional boundaries of time and distance to get the right care to the right patient when and where it is needed the most, apply today! Position Overview The Nurse Practitioner is responsible to provide appropriate assessment and care to patients in a virtual clinic environment. The successful applicant works independently in diagnosing conditions, prescribing medications, performing, or ordering diagnostic tests and treatments, evaluating treatments, and providing follow-up care within the continuum of care. The Nurse Practitioner provides comprehensive and holistic nursing care to clients including health promotion, injury and illness treatment and prevention. As an advanced practitioner, the Nurse Practitioner functions in the roles of practitioner, educator, and leader. As governed by provincial regulations, he/she practices independently, collaborating with other healthcare professionals including primary care physicians for issues outside the Nurse Practitioner scope of practice. Essential Duties: - Assessing client presentation, evaluating urgency of care needed, selecting appropriate level of care, facilitating referrals to other providers where appropriate, and determining follow up required - Independently and collaboratively assesses, diagnoses, and prescribes in accordance with professional standards, legislation, policies, and clinical practice guidelines - Coordinates treatment plans and follow up based on appropriate assessments, client and family response and outcomes, collaborating with other healthcare professionals if needed - Communicates findings and diagnosis to client and/or inter-professional team. Discusses prognosis, treatment options and outcomes with client and/or other team members within the circle of care and documents within the client's permanent health record - Advocates for clients, assessing their needs and if applicable, referring to appropriate care providers, professionals, or other services in the interest of the continuum of care - Follow best practice guidelines Qualifications: - Graduation from a Nurse Practitioner program - Current or willingness to obtain licensure as a Nurse Practitioner with the College of Registered Nurses of Newfoundland and Labrador - Graduation from an approved School of Nursing - Preferred 1 year of recent experience as a practicing Nurse Practitioner preferred. Previous clinical experience will be considered - Experience working in emergency or urgent care considered an asset - Demonstrated knowledge of home and community health services - Family All Ages (FAA) is required - Experience practicing in a rural setting considered an asset - Exceptional clinical assessment and decision-making abilities - Demonstrated leadership qualities and problem-solving skills - Strong oral and written communication skills - Demonstrated ability to work well independently and in a collaborative team environment - Must have very strong computer and technology skills to be able to deliver virtual care through the use of technology - Experience and aptitude with e-consult is an asset - A commitment to professional development - A passion for telehealth and an advocate for the benefits and opportunities that telehealth offers to patients and clients - A satisfactory background screening result - You must have your own computer system with 2 monitors, USB headset, webcam, and high-speed internet connection to connect through VPN We are flexible in offering either full time or part time and offer a competitive compensation package. Why Work With Us With over 20 years in the telehealth industry servicing clients across North America, Fonemed prides itself on providing outstanding client experience and practicing a culture of care in everything we do. We are a growing company who values our greatest resource - our people! We provide a collaborative company culture and a welcoming team. We offer our team the opportunity to work in an exciting industry and a competitive compensation package, including health benefits and retirement saving options, as well as a great paid leave program. If you are looking for an opportunity to work from home for a company that values you, apply today! Fonemed is an equal opportunity employer and is committed to diversity. We appreciate the interest of everyone who applies for the position, however only those selected for an interview will be contacted. Please visit our website at www.fonemed.com.

With a career at The Home Depot, you can be yourself and also be part of something bigger. Position Purpose: The Contact Center Supervisor leads and coaches assigned team in a manner that assures quality customer interaction, builds and retains customer relationships and is committed to the timely delivery of company products and services. They contribute to the overall success and profitability of the contact center by ensuring that assigned team meet and/or exceed department goals and objectives. They are accountable for the direct supervision of the work activities of others; this includes personnel issues-including selection, termination, performance appraisal and professional development of subordinates. The Contact Center Supervisor leads a team of associates in executing strategies and objects set forth by management and is responsible for recruiting, hiring, training and managing customer service associates to achieve department and position goals. Incumbent should be self-motivated and able to motivate others to work as a team. The Contact Center Supervisor must be able to effectively communicate verbally and in writing with all internal and external stakeholders. Key Responsibilities: - 50% Action Oriented - Directly organizes and supervises day-to-day operations and activities of a contact center team in order to achieve key performance goals; Including accurate and timely handling of customer transactions, monitoring associate productivity and service levels for quality; ensuring proper associate scheduling; Leads by example the execution of strategies, objectives, and specific goals set forth by management to ensure internal and external customer needs are met - 20% Drives Engagement - Supports the building and developing of an effective and high performing team through training, coaching, and development; Provides hands on daily coaching in order to improve and maintain team performance and is directly responsible for performance management process (evaluations, mentoring, corrective action, hiring) for direct reports; Leads and directs in a manner that inspires - 15% Drives Results - Maintains statistics for individual direct reports, analyzes department results, troubleshoots operational problems and completes team reports as required; Works with contact center managers to identify operational improvements, identify opportunities for contact center efficiency and interdepartmental partnership - 15% Manages Conflict - Identifies and analyzes escalated problems and provides guidance to direct reports for resolution; Serves as point of escalation for transactions requiring advance expertise or discernment in order to resolve complex customer issues and ensure timely follow up and customer satisfaction; Answers front line customer inquiries Direct Manager/Direct Reports: - This position typically reports to Contact Center Manager - This position has 6+ Direct Reports Travel Requirements: - No travel required. Physical Requirements: - Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles. Working Conditions: - Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable. Minimum Qualifications: - Must be eighteen years of age or older. - Must be legally permitted to work in the United States. Preferred Qualifications: - Working knowledge of Microsoft Office Suite - Working knowledge of Tableau - Working knowledge of presentation software (e.g., Microsoft PowerPoint) - Working knowledge of HRIS software (e.g., IBM Kenexa, PeopleFluent, Tesseract) - 1+ year of previous leadership experience Minimum Education: - The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED. Preferred Education: - No additional education Minimum Years of Work Experience: - 1 Preferred Years of Work Experience: - No additional years of experience Minimum Leadership Experience: - None Preferred Leadership Experience: - None Certifications: - None Competencies: - Action Oriented - Collaborates - Drives Engagement - Communicates Effectively - Customer Focus - Drives Results For California, Colorado, Connecticut, Rhode Island, Nevada, New York City, Ithaca (NY), Westchester County (NY), and Washington residents: The pay range for this position is between $60,500 - $80,000