Summary/Objective: The Implementation Manager is responsible for onboarding and integration of new clients, projects, and solutions within our 3PL network. This role ensures that operational, technical, and customer-specific requirements are met through effective project management, cross-functional collaboration, and process optimization. The Implementation Manager will serve as the primary liaison between clients, internal teams, and external partners, ensuring seamless execution from project initiation through go-live and post-implementation support. Essential Functions: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - Oversee the entire client onboarding process, from discovery and planning through execution, testing, and go-live, ensuring projects are delivered on time, within scope, and on budget. - Develop detailed project plans, timelines, and milestones. - Coordinate cross-functional teams including Operations, IT, Warehouse, Transportation, and Customer Service. - Collaborate with technical teams to integrate WMS, TMS, and other logistics platforms with client systems, ensuring accuracy and efficiency. - Identify potential issues early, develop contingency plans, and resolve problems to minimize impact on timelines and deliverables. - Create training materials and facilitate sessions for internal teams and clients on new processes, systems, and workflows. - Capture lessons learned, recommend process enhancements, and standardize best practices for future implementations. - Monitor key implementation KPIs, prepare status reports, and present progress updates to leadership and stakeholders. Core Behaviors: Demonstrate to comply with Custom Goods’ Core Behaviors: - Servant Leadership - Passion for Excellence - Integrity - Resilient - Intense Safety Focus - Trust Required Education and Experience - Bachelor’s degree in Supply Chain Management, Business Administration, or related field (Master’s preferred). - 5+ years of experience in project management or client implementation within a 3PL, logistics, or supply chain environment. - Strong understanding of WMS, TMS, EDI, and related logistics technologies. - Proven track record of leading complex, multi-stakeholder projects in a fast-paced environment. - Exceptional communication, negotiation, and relationship-building skills. - Proficiency in project management tools (e.g., MS Project, Smartsheet, Asana). - PMP or Six Sigma certification is a plus. ***REMOTE*** AAP/EEO Statement: Custom Goods, LLC is committed to providing equal employment opportunities to all employees and applicants without regard to race, religion, color, sex, national origin, citizenship status, uniform service member status, age, disability, sexual and gender orientation, genetic information or any other protected status in accordance with all applicable federal, state and local laws. This commitment extends to all aspects of Custom Goods’ employment practices including, but not limited to, recruiting, hiring, promoting, transferring, compensation, benefits, training, leaves of absence, termination, and other terms and conditions of employment.

• Act as the primary point of support for assigned clients throughout implementation, ensuring smooth transitions from Sales to Customer Success. • Lead and facilitate client meetings, set agendas, guide discussions, present key information, and ensure alignment on next steps and dependency due dates. • Manage implementation timelines, project plans, and coordination between third-party vendors (clients, vendor partners, brokers, data integration providers). • Communicate technical concepts clearly to diverse audiences, applying strong presentation skills to build client confidence. • Use critical thinking to assess customer needs and align technology requirements with platform capabilities. • Develop creative solutions to complex implementation challenges through innovative approaches. • Serve as a product expert—configure platform settings, conduct effective system training, and optimize user experience. • Navigate ambiguous situations confidently while maintaining implementation progress despite changing requirements. • Proactively manage escalations, documenting key details and providing regular project updates. • Perform technical validation to ensure defect-free program delivery. • Contribute to cross-functional initiatives and support ad hoc customer success projects beyond core implementations, addressing evolving business needs while driving continuous improvement across processes, tools, team efficiency, and overall client experience

About Us HiBob helps modern, mid-size businesses transform the way they manage people, giving HR and managers all they need to connect, engage, develop, and retain top talent. Since 2015, we’ve achieved consecutive triple-digit year-over-year growth, all backed by our amazing team of Bobbers from across the globe, making us the choice HRIS of over 3500 midsize and multinational companies. Our HR platform is intuitive, data-driven, and built for the way people work today: globally, remotely, and collaboratively. Come and be you with us Being a Bobber is all about being you. We want you to bring all parts of yourself to work, giving you the freedom and confidence to be the best you and do your best work. If that’s bubbly, shy, precise, funny, bold, kind, honest, brilliant, or anything in between, we’re waiting with open arms. Come join us. Our team is growing as our customer base is expanding fast. We are looking to hire an enthusiastic Team Lead in US payroll and benefits. The Payroll & Benefits PS Lead (US) is a people leader within the Customer Success organization, responsible for leading high-performing teams delivering payroll and benefits administration services within a professional services model. We want to hear from you if you have: - Expert knowledge in US payroll (federal, state, multi-state compliance, tax filings, statutory requirements) - Strong knowledge of US benefits administration (health, retirement, deductions, integrations) - Proven experience leading customer support or managed services teams in a payroll environment - Hands-on experience with Zendesk (or similar CRM/support platforms), including reporting and workflow optimization - Strong understanding of CX KPIs (CSAT, SLAs, FCR, AHT, backlog, resolution time) and how to drive performance against them - Experience working in a payroll bureau or managed services environment - Demonstrated ability to operate in fast-paced, scaling environments - Experience partnering with Product and Engineering teams to influence roadmap and deliver customer-centric solutions - Strong operational leadership, including workforce planning, capacity modeling, and performance management - Excellent stakeholder management and communication skills - Data-driven mindset with strong analytical and problem-solving capabilities This role combines deep domain expertise in US payroll and benefits with strong operational leadership, ensuring service delivery is accurate, compliant, and scalable. The role is accountable for team performance, customer outcomes, and operational excellence, while also acting as a strategic partner to Product, Engineering, and Go-To-Market teams to shape and launch new services. - Own and design end-to-end US payroll & benefits implementation delivery processes - Ensure compliance with US payroll regulations including IRS reporting, multi-state taxation, and statutory requirements - Define and monitor SLAs, KPIs, and quality standards across payroll & benefit operations - Act as escalation point for complex payroll & benefit setups/scenarios (tax discrepancies, retro calculations, corrections) - Partner with Product, Engineering, and Compliance to align payroll and benefit capabilities with regulatory and customer needs - Support Professional Services, Customer Success, Customer Experience and GTM teams with payroll expertise and solution design - Drive continuous improvement, automation, and standardization of onboarding processes - Support onboarding and transitions of customers into customer services - Act as a trusted advisor internally on payroll best practices and optimization - Design and launch new value service to the US Payroll market Base salaries for this role range from $165,000 - $185,000 per year. As an HR company, HiBob seeks to create a best-in-class employee experience for all Bobbers. We take immense pride in the diversity of our team and in creating an environment that is fair and equitable for all. Ensuring pay equity across race, gender, and all other forms of diversity is pivotal to this mission. When determining salary ranges for our roles, we look at external market data and the salaries of Bobbers holding the same or similar roles. Our pay bands are wide because great candidates come to us with a broad range of experience and skill sets. When making individual pay rate decisions, we take into account the candidates’ depth of experience, their qualifications relative to incumbent employees, and their location-among other factors. At HiBob, our people are at the heart of everything we do. We’re building a global village of ambitious, thoughtful, and talented Bobbers who want to do the best work of their careers. With a vibrant NYC office and remote teammates across the country, we’ve created an environment where people can be themselves, grow quickly, and make a real impact. Joining HiBob means working alongside exceptional people while being supported with competitive compensation, comprehensive benefits, and pre-IPO equity, including the perks below. Ownership & Financial - Equity in a global, high-growth HR tech SaaS leader - 401(k) with a 3% company match starting Day 1 - $2,500 employee referral bonus Health & Wellbeing - Medical, dental, and vision coverage from day one - $1,920 annual wellness stipend to support your physical and mental wellbeing - Annual Headspace membership and expanded wellness benefits Workplace Flexibility - Hybrid working model for Bobbers in the NY metro area - Temporary work from anywhere for up to 2 months per year (after 6 months) Work-Life Balance - Generous paid time off and company holidays to rest, recharge, and enjoy - Bob Balance Days – 4 additional days within a calendar year - Enjoy a company-wide long weekend at the beginning of each quarter - Your birthday off — plus a special gift from us Work From Home - Home office allowance to set up your ideal workspace Community & Culture - Two paid Social Impact days each year to give back to causes you care about - Frequent team and company social events, both in-person and virtual - Dog friendly office Location Eligibility: While this is a remote position, HiBob is currently authorized to hire in the following states: CA. CO, CT, DC, FL, GA, IL, IN, KS, MA, MD, MN, NC, NH, NJ, NV, NY, OH, OK, OR, PA, RI, SC, TN, TX, UT, VA, WA. Candidates must reside in one of these states to be considered for employment. Join HiBob and be part of a dynamic, people-centric organization where your impact will shape the future of work. Apply now and unleash your potential in a supportive, inclusive environment that celebrates your uniqueness.

Exodigo is the leading underground mapping solution for non-intrusive discovery. Our platforms combine multi-sensor fusion, 3D imaging, and AI technologies to create complete, accurate underground maps that enable confident decision-making for customers across the built world. We transform the project lifecycle for our customers, who include key community stakeholders in the utilities, transportation and government sectors. We are experiencing sky-rocketing growth and closed a historically large $96M Series B round in July of 2025. We are currently establishing an Engineering Services Division and seeking exceptional, proven talent to join our growing team. This is an opportunity to work at the forefront of AI driven BIM, IM, and next-generation VDC infrastructure engineering design and project delivery assurance. Job description We are looking for a Bentley Systems specialist with hands-on expertise and experience in the creation of 3D MEP model asset data using OpenBuildings Designer for numerous, global rail infrastructure projects. You likely started your journey in MicroStation, giving a strong understanding of how Bentley projects are structured from the ground up – seed files, coordinates, drawing setup – and have since evolved into a confident 3D modeler. You’re comfortable working within ProjectWise environments and BIM workflows, and understand how to organize, manage, and model both design intent and existing conditions within complex project environments. This is a hands-on MEP modeling role with technical leadership. You’ll work closely with clients to translate engineering requirements into coordinated, clash-free 3D models across complex rail infrastructure projects. Key Responsibilities - Build detailed 3D MEP models in OpenBuildings Designer for station boxes, tunnels, and transportation systems. - Translate design intent to take 2D engineering drawings and work directly with designers to bring them into coordinated 3D. - Coordinate across disciplines to deliver federated, clash-free models across MEP, structural, and civil disciplines. - Work within ProjectWise: Manage structured workflows, submissions, transmittals, and alignment with client standards. - Set up seed files, workspaces/worksets, and structured model environments. - Deliver Drawings and Sheets: Create dynamic views, sheets, and drawing outputs from composite models. - Ensure Quality & Compliance: Act as the technical authority for advanced QA/QC, clash detection, and ISO 19650 compliance, metadata integration, ensuring alignment with client BIM Execution Plans and formats. - Utilities & Existing Conditions: Incorporate survey data, point clouds, and subsurface utility information into models, with an understanding of Subsurface Utility Engineering (SUE) practices and exposure to standards such as PAS128 (UK) or ASCE 38-22 (US). - Client-Facing Work: Engage with clients to resolve engineering challenges and align on BIM deliverables. - Support Coordination & Clash Detection: Work across disciplines using Bentley tools (e.g., iTwin, Navigator, iModels) to identify clashes, support design coordination, and help deliver clean, buildable models. - Mentor & Innovate: Guide global junior modelers, continuously improve BIM workflows, and drive digital twin readiness within the Bentley ecosystem. Requirements - Strong hands-on experience building 3D MEP models in Bentley OpenBuildings Designer (OBD) across infrastructure projects - Solid background in MicroStation, with a clear understanding of model setup (seed files, coordinates, drawing standards) - Experience working in ProjectWise environments, including structured workflows, submissions, and client data standards - Proven ability to interpret 2D engineering drawings and translate them into coordinated, buildable 3D models - Experience delivering multi-discipline, clash-free models across MEP, structural, and civil scopes, with hands-on use of Bentley tools (iTwin, Navigator, iModels) for model federation, coordination, and clash detection - Understanding of BIM standards and delivery frameworks (e.g., ISO 19650, BEPs, client specifications) - Experience incorporating existing conditions, survey data, point clouds, or utility information into models - Comfortable working directly with engineers, project teams, and clients to resolve design and coordination challenges Desirable Skills & Experience - Experience working across platforms—translating or coordinating Bentley-based models into Autodesk environments (Revit, Navisworks, ACC) using IFC or open BIM workflows - Familiarity with point cloud processing and scan-to-BIM workflows (e.g., Leica CloudWorx, Recap, or similar) - Exposure to digital twin workflows, Asset Information Model (AIM) / Project Information Model (PIM), or connected data environments - Experience with 4D planning tools such as Synchro or similar - Comfort working with metadata, automation, or scripting (Python, Bentley SDK, or similar) - Engineering degree/background in rail, transit, or major infrastructure projects What We Offer - Work at the intersection of AI, subsurface intelligence, and digital engineering, helping redefine how infrastructure projects are delivered - A hands-on senior role with real ownership, where you’ll directly influence modeling standards, workflows, and project outcomes - A small, high-caliber team that values technical depth, autonomy, and getting things done—no layers of unnecessary process - Competitive compensation, flexibility, and the opportunity to grow with a well-funded, rapidly scaling company - The chance to work on complex, high-impact infrastructure projects with leading transit agencies, utilities, and global clients £75,000 - £95,000 per annum Learn more Why Join Us - Opportunity to shape sales strategy and make a direct impact on company growth - Exposure to cutting-edge solutions transforming infrastructure and capital programs - Collaborative, no-ego team environment focused on customer impact - Remote-first culture with flexibility and autonomy Our mission is to power the next era of underground exploration – saving time, money, lives, and the planet. We are focused, intentional, confident, and hard working. We solve big problems, but we are approachable, open-minded, and love hard questions. You can learn more about us on our website or check out this short video. Apply on our careers page, via Linkedin or send your resume to taylor.pomerantz@exodigo.ai