• Supporting international business operations to include special projects focused on business operations and process improvements. • Researching and reporting requirements to conduct business internationally. • Providing inputs to International Business and Risk Reviews, contract proposal activities and awards, and program readiness efforts. • Assisting with the development and maintenance of training materials • Analyzing data and developing metrics that support business development activities. • Developing processes, templates, and guides for use across functions and program teams. • Developing communications and content for distribution through Corporate Communications channels. • Drafting IBO announcements and country updates for publication on the IBO portal. • Supporting new country expansion efforts and contributing to the company’s knowledge base as global operations grow. • Maintaining ongoing operational data, including footprint metrics for proposals and IBO SharePoint portal content. • Assisting with the development of briefs for senior leadership. • Participating in readiness reviews, responding to IBO‑related questions, and supporting PM staff with IBO guidance and resources.

PURPOSE AND SCOPE: The Support Technician provides in-depth support to diverse customer telephone inquiries of applicable devices within the assigned function(s). The incumbent communicates broad operational and technical support to diverse audiences to effectively resolve problems on an ongoing basis. In this capacity, the Support Technician provides outstanding customer service through effective and timely communication. PRINCIPAL DUTIES AND RESPONSIBILITIES: - Address and resolve complex operational and/or technical issues by providing effective customer service of applicable devices within the assigned function(s). - Ensure data accuracy and integrity throughout the documentation process of all customer contacts in applicable systems. - Maintain various confidential patient and/or health information in compliance with company policies and procedures, HIPAA and other regulatory requirements. - Maintain current knowledge of applicable devices and/or troubleshooting techniques to continually provide effective customer service in a clear and concise manner; demonstrating broad knowledge and sound judgment in the resolution of diverse operational and/or technical issues. - May be required to have familiarity on the effective management of diverse testing/and or calibration tools within the assigned function(s). - Provide backup support for diverse positions within the assigned function(s) as required. - Act as a technical resource for cross-divisional teams and/or internal customers. - Establish and maintain strong relationships with internal and/or external customers through effective understanding and interpretation of established company policies and procedures during all customer interactions. - Mentor other staff as applicable. - Assist with various projects as assigned by direct supervisor. - Other duties as assigned. Additional responsibilities may include focus on one or more departments or locations. See applicable addendum for department or location specific functions. PHYSICAL DEMANDS AND WORKING CONDITIONS: - The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - Must be available for inclusion in a rotating 24-hour call coverage schedule. - Must be available to work overtime as required. - Occasionally lift and/or move up to 30 pounds. - Travel may be required. EDUCATION: High School Diploma required; Associate's Degree desirable EXPERIENCE AND REQUIRED SKILLS: - 2 - 4 years' related experience. - Demonstrated experience in a customer service, call center or clinical environment required; dialysis equipment experience preferred. - Fluency in Spanish preferred. - Strong computer skills with demonstrated proficiency in word processing, database, spreadsheet and email applications. - Possess logical and critical thinking skills to effectively resolve diverse problems in a clear and concise manner. - Strong time management skills with the ability to multitask concurrent priorities in an organized manner. - Excellent customer service skills to productively handle confidential information with a high level of professionalism, discretion and tact. - Strong oral and written communication skills to effectively communicate with diverse audiences and/or all levels of management. The rate of pay for this position will depend on the successful candidate’s work location and qualifications, including relevant education, work experience, skills, and competencies. Benefit Overview: This position offers a comprehensive benefits package including medical, dental, and vision insurance, a 401(k) with company match, paid time off, parental leave. Fresenius Medical Care maintains a drug-free workplace in accordance with applicable federal and state laws. If your location allows for pay/benefit transparency, please click the link below to request further information on this position. Pay Transparency Request Form (smartsheet.com) Fresenius Medical Care is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sexual orientation, gender identity, parental status, national origin, age, disability, military service, or other non-merit-based factors

Requisition Number: 2350875 Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. Primary Responsibilities: - Provides technical support to the enterprise, third-party vendors, patients, and clients through various support channels: email, chat, self-service, inbound/outbound calls - Empathize with end-user needs and provide technology guidance - Provides reliable and consistent service to end-users - Act as an advocate for end-users by anticipating, identifying, and addressing their concerns - Uses existing procedures and facts to solve routine problems or conduct routine analyses - Performs incident management response and restoration; determination of issue priority, provisioning, and service request fulfillment; installations, upgrades, and releases/deployments; and problem management analysis and resolution - Data center construction, operations, and maintenance by properly documenting troubleshooting performed, resolution provided, and all pertinent information necessary to improve the service are recorded in a timely manner - Understand technology functionalities, standard operating procedures, common issues, and solutions - Maintain up-to-date knowledge about deployed technology trends and how they affect the business - Practice process gap analysis and recommend continuous service improvements - Promotes healthy working environment by exercising healthy working relationship with peers, leaders, counterparts - Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so Required Qualifications: - Bachelor's degree or equivalent experience in IT - 2+ years of experience as an IT Service Desk Analyst - Solid hands-on experience supporting various applications and IT Service Desk tools - Experience working in high-volume, large corporate environments - Proficient in ticketing systems such as ServiceNow - High level understanding of IT support principles, practices, and procedures - Proven skilled in using remote support tools, O365 applications, and telephony systems - Proven excellent interpersonal and communication skills, with the ability to engage both technical and non-technical audiences At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. Optum is a drug-free workplace. © 2026 Optum Global Solutions (Philippines) Inc. All rights reserved.

• Monitorear activamente los flujos y DAG's críticos durante la franja critica 3:00 a.m.–12:00 p.m. (7 días × 365 días) turnos rotativos • Atender incidentes P1–P5 conforme a los runbooks y directrices del Tech Lead del cliente. • Ejecutar diagnóstico inicial: revisión de logs Airflow, métricas Grafana, estado Redshift • Gestionar trazabilidad de incidentes en Jira SM con documentación completa • Ejecutar y validar pipelines dbt y flujos AWS Glue cuando aplique • Participar en la construcción colaborativa de runbooks operativos • Mantener comunicación fluida con el DRE y el Tech Lead de NEQUI durante la operación • Participar en ceremonias de sprint (planning, review, retrospectiva)