• Provide direction and guidance across program operations in support of SAMHSA's 988 Suicide & Crisis Lifeline Awareness initiative. • Work closely with SAMHSA's 988 Communications Team, the Program Manager, and key internal stakeholders. • Lead the development and implementation of strategic and operational plans that drive the program's communications, marketing, and engagement workstreams. • Translate high-level priorities and campaign objectives into coordinated, executable work plans. • Ensure that logistics, timelines, and team activities are well-organized and aligned with SAMHSA's mission to increase awareness and utilization of 988 among individuals at risk for suicide or substance misuse. • Develop and maintain integrated work plans across task areas such as paid media campaign planning, organic digital and social media strategy, partner engagement, event planning, and performance metrics reporting. • Work closely with logistics coordinators and subject matter specialists to ensure activities are sequenced effectively and executed on schedule, while maintaining visibility into dependencies, risks, and upcoming milestones. • Support the development of campaign strategies, contributing to meeting agendas and planning documents, and providing operational planning support to inform priority digital and communications actions.

• Install, repair, and perform preventative maintenance on Visionix, Briot-Weco, and Optovue products • Deliver on-site troubleshooting and high-level technical support • Maintain accurate service documentation, parts inventory, and RMA processes • Communicate effectively with customers, internal teams, and leadership • Care for company-issued tools, diagnostic equipment, and service vehicles • Identify workflow improvements or potential sales opportunities • Mentor and support new FSRs during onboarding • Perform additional duties as assigned

• Install, repair, and perform preventative maintenance on Visionix, Briot-Weco, and Optovue products • Deliver on-site troubleshooting and high-level technical support • Maintain accurate service documentation, parts inventory, and RMA processes • Communicate effectively with customers, internal teams, and leadership • Care for company-issued tools, diagnostic equipment, and service vehicles • Identify workflow improvements or potential sales opportunities • Mentor and support new FSRs during onboarding • Perform additional duties as assigned

• Managing inbound and outbound customer calls to coordinate and schedule work orders for routine and emergency service items. • Review and research accounts based on notification of trouble conditions to schedule as needed. • Monitoring and responding to multiple active team chats. • Actively scheduling new service requests and working through open tickets to close or schedule. • Reviewing daily technician routes to ensure efficiency, proper coverage, and accurate appointment windows. • Reviewing schedules in advance for correct confirmation notifications and adjusting routes as new information comes in. • Collaborating and support branch operations teams, service technicians, and other internal departments. • Discuss new products and offerings.