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Vector Security

Intelligent security tailored for your needs. Offering home and business security solutions for more than 50 years.

Service Scheduling Coordinator

GeneralGeneralFull TimeRemoteMid LevelTeam 1,001-5,000Since 1970H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

76 days ago

Salary

0

Seniority

Mid Level

High School2 yrs expEnglish

Job Description

Service Scheduling Coordinator

Vector Security

• Managing inbound and outbound customer calls to coordinate and schedule work orders for routine and emergency service items. • Review and research accounts based on notification of trouble conditions to schedule as needed. • Monitoring and responding to multiple active team chats. • Actively scheduling new service requests and working through open tickets to close or schedule. • Reviewing daily technician routes to ensure efficiency, proper coverage, and accurate appointment windows. • Reviewing schedules in advance for correct confirmation notifications and adjusting routes as new information comes in. • Collaborating and support branch operations teams, service technicians, and other internal departments. • Discuss new products and offerings.

Job Requirements

  • High School diploma or equivalent
  • 1-2 Years of relevant customer service and scheduling experience.
  • Able to communicate effectively and professionally to customers.
  • Written and verbal communication skills; ability to communicate with customers in a variety of ways such as via telephone, email, chat.
  • Able to make sound decisions and be accountable for the decisions made.
  • Company-specific monitoring center software for CRM and scheduling.
  • Able to become proficient in these business systems
  • Have basic technical ability to understand and explain necessary steps to customers.
  • Must complete ADC Technician Certification training within 90 days.
  • State licenses and technical certifications as needed to access customer accounts.

Benefits

  • Competitive compensation with incentive eligibility
  • Medical, dental and vision coverage
  • Company paid life and AD&D insurance.
  • Company paid short- and long-term disability.
  • Voluntary benefit products
  • 401k retirement savings plan
  • Flexible Spending Account
  • Paid time off
  • Tuition reimbursement
  • Employee Assistance Program (EAP)

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