Intelligent security tailored for your needs. Offering home and business security solutions for more than 50 years.
Service Scheduling Coordinator
Location
United States
Posted
76 days ago
Salary
0
Seniority
Mid Level
Job Description
Service Scheduling Coordinator
Vector Security
• Managing inbound and outbound customer calls to coordinate and schedule work orders for routine and emergency service items. • Review and research accounts based on notification of trouble conditions to schedule as needed. • Monitoring and responding to multiple active team chats. • Actively scheduling new service requests and working through open tickets to close or schedule. • Reviewing daily technician routes to ensure efficiency, proper coverage, and accurate appointment windows. • Reviewing schedules in advance for correct confirmation notifications and adjusting routes as new information comes in. • Collaborating and support branch operations teams, service technicians, and other internal departments. • Discuss new products and offerings.
Job Requirements
- High School diploma or equivalent
- 1-2 Years of relevant customer service and scheduling experience.
- Able to communicate effectively and professionally to customers.
- Written and verbal communication skills; ability to communicate with customers in a variety of ways such as via telephone, email, chat.
- Able to make sound decisions and be accountable for the decisions made.
- Company-specific monitoring center software for CRM and scheduling.
- Able to become proficient in these business systems
- Have basic technical ability to understand and explain necessary steps to customers.
- Must complete ADC Technician Certification training within 90 days.
- State licenses and technical certifications as needed to access customer accounts.
Benefits
- Competitive compensation with incentive eligibility
- Medical, dental and vision coverage
- Company paid life and AD&D insurance.
- Company paid short- and long-term disability.
- Voluntary benefit products
- 401k retirement savings plan
- Flexible Spending Account
- Paid time off
- Tuition reimbursement
- Employee Assistance Program (EAP)
Related Guides
Related Categories
Related Job Pages
More General Jobs
• A Licensed Clinical Psychologist (LCP) provides psychological services to individuals, couples, families, and groups. • Conducting assessments, formulating diagnoses, and implementing treatment plans to address a range of mental health issues. • The role involves collaboration with other healthcare professionals, conducting research, and sometimes engaging in teaching and supervisory responsibilities. • The LCP is part of an integrated team of administrative and clinical peers who provide professional, and confidential counseling services with a distinctively Christian approach. • Perform assessments using a variety of tools and techniques (e.g., interviews, questionnaires, tests). • Diagnose mental health disorders according to established criteria (e.g., DSM-5). • Develop and implement treatment plans tailored to clients' needs. • Monitor client progress and adjust treatment plans as necessary. • Work collaboratively with other healthcare providers (e.g., psychiatrists, social workers, primary care physicians) to coordinate care.
• We are onboarding independent Talent Scouts to expand our ability to source talent beyond traditional channels. • Identify and reach out to high-potential profiles from spaces we don’t normally reach.
Managed Services Specialist – Telecom Expense Management
Vatic OutsourcingYour Full-Service Telecom Management Partner
• Forensic analysis of telecom invoices • Account Management in serving as an extension of a client’s team • Microsoft Office competency and fluency in Excel • Deliver in-person and web-meetings to all levels/organizations of a client organization • Present monthly "Performance and Opportunities Dashboard" and QBR’s to assigned clients • Managing large volumes of data in excel and application databases • Navigating carrier portals (wireline/wireless) • Ensure 100% capture of client invoices for on-time processing • Perform invoice audit, review and approval within desired SLA for accuracy • Establish and maintain telecom inventory integrity for each assigned client • Provide constant external feedback to clients on savings opportunities and best practices • Complete monthly and/or quarterly customer account review
• Provide remote counseling services to children, adolescents, adults, couples, families, and groups. • Collaborate with clients to identify concerns, define counseling goals, and develop actionable treatment plans. • Maintain accurate and timely clinical documentation in compliance with all state, federal, and company policies (i.e., HIPAA). • Participate in ongoing professional development through workshops, meetings, and training opportunities. • Integrate Christian faith and psychological best practices in therapy as appropriate. • Refer clients to other resources or specialists as needed. • Engage in occasional community outreach or ministry initiatives relevant to Light Counseling’s mission. • Provide clinical supervision or mentorship to interns and residents (if qualified). • Perform other duties as assigned.



