Location: United Kingdom - Remote In this remote position you’ll experience our supportive approach and the ability to balance work and life as part of our global team. Find out more at computershare.com/flex. If successful in this role, you will work from home with all equipment provided to support you in delivering high levels of customer service. Start date: 17th May 2026 - Permanent full time 37.5 hours – shifts are between 9pm - 8am Salary: £35316 for shift 9pm-8am + monthly performance-related bonus & salary increase after probation We give you a world of potential Do you speak fluent German and are you ready to use your customer service skills to resolve queries and to support performance and effectiveness of colleagues? We're looking for individuals who are passionate about building relationships and helping others. Your role will be to act as first line support to Customer Service Representatives through our ‘call assist’ programme such as resolving caller escalations and complaints. In addition to this other duties may include but are not limited to social media monitoring, VIP Queries, Case Management and actioning callbacks. Take your first step into the financial industry with us. You'll be supported in developing new skills, and your pay will increase as you progress through our career framework. If you’re looking for a workplace that provides outstanding training and development, employee benefits, and a generous share plan scheme, join our dynamic team. A role you will love Computershare’s Operational teams are the voice of our business for customer enquiries. The service provided is on behalf of both our internal stakeholders and corporate clients and therefore the quality we deliver is paramount. Our ability to provide a professional, accurate, timely and efficient service, without incurring financial losses, ensures that we maintain the reputation of both Computershare and our clients. The German speaking Resolutions Co-Ordinator may also be expected to work collaboratively across teams within the same department, as well as our key stakeholders both internally and externally such as account/client management teams, Contact Centre Team Leader group, Project Team, Operational Teams and external clients to ensure a timely, positive and accurate outcome. Schedule: Alternating Sunday to Thursday & Monday to Friday, shifts between 9pm – 8am, and some bank holidays on a rotational basis. The position is open to candidates who are in the UK and requires a reliable internet connection at home. Training: Training lasts six weeks with no leave permitted during May & June. What will you do & bring to the role? Role responsibilities: - Respond to a wide variety of complex customer/agents/VIP/Client enquiries providing exceptional levels of customer service, ensuring a high level of accuracy and adhering to SLA’s. - Provide subject matter expertise to support the update of Contact Centre processes, procedures and training material - Maintain a comprehensive working knowledge of processes and systems across all product lines - Communicate with customers, VIP and Clients directly to resolve any issues or potential complaints via the escalation process, providing ‘First Point Resolution’ of customer enquiries - Verify that representatives are providing up-to-date information, following current processes, and communicating effectively to callers - Collaborate with colleagues/stakeholders/customers/clients/VIP’s to resolve complex issues - Utilise data analysis and reporting, provide support, coaching and development to team members - Identify areas of both good and bad practice through route cause analysis in order to create, develop and enhance training documentation, update system information in order to drive continuous improvement - Provide reporting and highlight key issues to a range of stakeholders - Support with the development of job aides and other tools to assist representatives in improving overall quality of interactions and first point resolution Prior customer service or relevant experience is required and the following profile and skill elements are also required: - Effective interpersonal skills, verbal and written communication skills - Previous experience of working within defined regulations and procedures - Evidence of complex query solving skills, still knowing when to escalate - Strong coaching and skills training - Planning, time management and organisational skills - Attention to detail - Flexibility, adaptability to manage self under pressure and cope with change - In addition if you have a background in Management Information/Data Reporting would also be beneficial, but not essential, to the role. This role requires you to speak fluent German & English. Rewards designed for you Flexible work to help you find the best balance between work and lifestyle. Health and wellbeing rewards that can be tailored to support you and your family. Invest in our business by setting aside salary to purchase shares in our company, and you’ll receive a company contribution as well. Extra rewards ranging from recognition awards and team get togethers to helping you invest in your future. And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our handbook will help you find out more about our rewards and life at Computershare, visit computershare.com/careershub. A company to be proud of We're a global leader in financial administration with over 11,000 employees across more than 22 different countries. At Computershare, it’s more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of our world of opportunities. Fairness and culture We're dedicated to providing you with the opportunity to succeed on your own merits, starting from the application process and continuing throughout your career with us. Our goal is to create an environment where everyone feels valued, to remove barriers and obstacles and ensure equal opportunities for all. For support with accommodations or adjustments during our recruitment process please visit computershare.com/access for further information. Since 1978, we’ve been trusted by companies around the globe to manage their shareholder registry, corporate actions and shareholder meetings and we’re now the number one transfer agency in the world. As client needs evolved, so has our portfolio of services; extending our Issuer Services into equity and entity governance services to companies both public and private worldwide. Careers in Issuer Services could mean anything from assisting shareholders with their portfolios, enabling access to global markets or helping clients deliver on their equity and entity compliance requirements everywhere they operate.

• Oversee the onboarding of new customers for service delivery • Manage and facilitate all activities associated with Spinnaker Support’s process for onboarding new customers including archive activities • Cultivate strong working relationships with customers, third-party vendors, as well as many internal resources to facilitate the onboarding process • Serve as the main point of contact for customers throughout the lifecycle of the onboarding project and conducts regular project status meetings • Utilize superior organizational skills to act as the primary liaison between the customer and internal departments, to facilitate assigned tasks and positively represent Spinnaker Support objectives.

• Create and share weekly status reports with client stakeholders, highlighting critical updates and escalating issues to senior leadership when necessary • Schedule and facilitate all internal and client-facing project meetings with key stakeholders • Manage project resources by ensuring availability, updating allocations weekly, escalating resource issues, and reviewing project timecards • Maintain and update project schedules weekly to keep the team and stakeholders informed and aligned • Manage project scope by engaging relevant stakeholders in discussions, assessing technical feasibility, and documenting changes through formal change requests • Identify, manage, and mitigate project risks by maintaining a project dashboard and a RAID log for each assigned project • Create and maintain comprehensive project documentation, and partner with technical teams to review key deliverables such as system designs, architecture documents, personas, epic-level requirements, testing plans, training guides, and requirements traceability matrices • Maintain and oversee Jira boards: review ticket assignments, identify blockers or risks, and manage sprint cadence by starting/closing sprints as needed • Schedule and lead Scrum ceremonies, including daily standups and other agile events; occasionally serve as Scrum Master on larger engagements • Actively support system testing and QA by assisting with test plan creation, coordinating execution, and validating results • Occasional travel to client sites (typically quarterly or less) for requirements workshops, stakeholder meetings, or training sessions.

Role Description kW Mission Critical Engineering is currently initiating a search for a Project Manager supporting our kW MCE Telecommunication Team. We are open to candidates working out of any of the kW MCE offices (Troy NY, New York City, Herndon VA, Atlanta GA, Milwaukee WI, or Tempe AZ) but will also consider remote candidates. - Lead teams of Engineers, Designers and other staff through project completion. - Lead the teams through the successful completion of medium to large projects while managing more than one project at a time. - Prepare project work plans, proposals, and schedules, and obtain management/client approval. - Maintain regular communication with clients regarding project status and project quality, and proactively resolve issues. - Manage relationships with project stakeholders, including internal and external clients and vendors, regulatory authorities and technical agencies, and the public. - Proactively track, analyze and report on actual performance against the plan, and prepare cost and schedule reporting. - Address change management matters promptly and professionally with clients and internal departments. - Internal reporting includes: Monthly project financial forecast, project budget maintenance, key performance indicator monitoring. - Analyze project management and project delivery risks, establish contingency plans and identify trigger events and responsibility for initiating mitigating action. - Lead and manage business development initiatives including Requests for Qualifications and Requests for Proposals. - As Team Leader, provide mentoring, assistance, encouragement and motivation to team members. - Provide general administrative and technical leadership for the project; Maintain all project records and monitor correspondence. - Schedule and facilitate all project meetings required to successfully coordinate work activity. - Administer subconsultant agreements as assigned. - Implement and manage the kW Quality Control Plan for each project. - Proactively track and report workload management throughout the project. - Management of client and subconsultant invoicing. Qualifications - A Bachelor's degree in an engineering discipline or construction management or equivalent experience. - 10+ years in Project and/or Program Management and experience on large, engineering and/or construction projects. - Experience leading multi-disciplinary teams of project professionals. - Familiarity with all commonly used project delivery models. - Experience in project planning, risk management, cost management and schedule management. - Exceptional written and oral communication skills. - Exceptional interpersonal skills. - Strategic, conceptual analytical thinking and decision making skills. - Adaptability and flexibility including the ability to manage deadline pressure, ambiguity and change. - Negotiating skills within a context of political sensitivity and conflicting interests. - Proficiency with computer office productivity (i.e. MS Office) and project management software tools. - Detail oriented with ability to manage multiple priorities and meet deadlines. - Familiarity reading drawings and specifications. - Proficiency with MS Project. - Exercise responsible and ethical decision-making regarding company funds, resources and conduct. - Ability to abide by WSP's health, safety and drug/alcohol and harassment policies. Requirements - Project or Program Management Professional certification (i.e. PMP). - Degree in related field such as Engineering, Planning or equivalent. Benefits - Comprehensive suite of benefits focused on providing health and financial stability. - Coverage related to medical, dental, vision, disability, and life. - Retirement savings. - Paid sick leave. - Paid vacation (or other personal time). - Paid parental leave. - Paid time off for purposes of bereavement, voting, and/or attendance at naturalization proceedings.