• Create and execute strategic plans focused on achieving territory-specific goals/KPIs, utilizing organizational tools (CRM, data, DOMO, and other analytics) to identify relevant opportunities and ensure sales effectiveness. • Engage with account C-Suite and executive teams, across multiple sites and locations, allowing for a clear understanding of how to develop the account into a site of care that provides seamless experience and continued access to QUTENZA for appropriate patients. • Provide superior full-service account support regarding all aspects of product access and education, including training HCPs and staff on proper application guidelines of Qutenza® for optimal patient efficacy. • Build and maintain strong, lasting relationships with key customers, staff, and national/regional KEEs as a trusted advisor. • Build an influential network of supporters to expand QUTENZA’s awareness within these accounts. This would include working with multiple departments (Endo, Pain, Podiatry, Neurology, etc.) within certain advanced archetypes or developing Alternate Sites of Care (ASOC) to meet the needs of the account. • Effectively prioritize and demonstrate commitment to maneuvering through obstacles and roadblocks, while remaining flexible, and resilient in a fast-paced, dynamic selling environment. • Engage and inspire others with a positive, problem-solving approach when challenged by adversity. • Pursue self-driven learning opportunities with demonstrated rigor to become a clinical pain market expert. • Leverage and share knowledge with peers and cross-functional colleagues to ensure success across the organization. • Create and hold oneself and teammates accountable to an atmosphere of transparency, trust, and a commitment to success.

Hybrid Principal Process Manager: Enterprise Payments The Enterprise Payments Debit Operations Team is seeking a dynamic Debit Card Process Manager to enhance the Debit Card issuance process spanning from card manufacturing through card delivery. As a Principal Associate, you will be responsible for creating and enhancing debit card experiences for Bank Customers. Your core focus will be actively identifying and implementing end-to-end process improvements leveraging automation and AI capabilities to drive efficiencies, reduce expenses, resolve issues, and mitigate risk. The team is seeking a self motivated professional who excels in a team environment, who is tenacious in their learning journey, accepts ownership, and is an inquisitive problem solver with a need to understand upstream and downstream impacts. This person will have excellent communication skills, attention to detail, thrive in undefined space, and adapt to change with vigor. The ability to develop an internal network and influence stakeholders will be a critical key to success in this role. This is an excellent opportunity to advance your career in the disciplines of process management, customer experience, and back end system configurations. Responsibilities - Manage day-to-day interactions with Third-Party Debit Card Fulfillment Partners, monitoring SLAs and KPIs, overseeing quality execution, and implementing corrective action plans. - Serve as a subject matter expert effectively partnering with cross-functional teams, third-party suppliers, payment networks, and our core processor, leveraging influencing skills to drive complex planning strategies and issue resolution. - Develop and present business proposals to Senior Leaders recommending process improvements, budget requirements, and implementation plans. - Collect and analyze operational data and generate insights for inclusion in Monthly Business Reviews (MBRs), Risk Forums and building monitoring dashboards. - Manage team compliance activities, including controls development, job aids, process mapping, business continuity planning, audit leadership, and control testing. - Travel about three times a year to meet with vendors in their locations Location: This role is hybrid, where you will be expected to spend 3 days per week working in office and the remainder of the week working virtually Basic Qualifications: - High School Diploma, GED or equivalent certification - At least 2 years of project or process management experience - At least 1 year of banking operations or payments experience - At least 1 year of experience using Google Suite Preferred Qualifications: - Bachelors Degree or Military experience - At least 4 years of project or process management experience - At least 1 year experience in debit card fulfillment, debit card transaction processing OR payment network management - At least 2 years of experience managing external stakeholders - Six Sigma, Lean, BPM, or PMP Certification At this time, Capital One will not sponsor a new applicant for employment authorization for this position. The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked. Anytown, DE: $98,900 - $112,900 for Principal Process Manager McLean, VA: $108,900 - $124,300 for Principal Process Manager Richmond, VA: $98,900 - $112,900 for Principal Process Manager Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter. This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan. Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level. This role is expected to accept applications for a minimum of 5 business days. No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

• Lead Upstream’s efforts to cultivate strategic partnerships and drive expansion into new markets across the assigned region. • Oversee a high-performing team responsible for identifying, developing, and formalizing partnerships with healthcare centers, government entities, community organizations, and influential networks. • Champion Upstream’s mission to ensure equitable patient-centered contraceptive care. • Develop, communicate, and execute a clear regional growth strategy for stakeholder engagement, market expansion, and partnership success. • Support activities that generate leads and help move leads through the funnel through engagement with key regional stakeholders. • Work cross-functionally to develop strategic plans for partnerships within a region. • Partner with various Upstream direct reports and cross-functional team members to assess and analyze the regional healthcare landscape for growth opportunities. • Manage a small pipeline of complex healthcare organizations and cultivate relationships with healthcare executives, government officials, and community stakeholders.

• Manage and strategically develop the region and key/focus accounts within the assigned sales territory • Build and maintain strong, long-term relationships with both existing and new customers at decision-maker user and management level • Identify and pursue cross-selling and upselling opportunities to maximize account value • Develop and execute account strategies to drive sustainable revenue growth and market penetration • Support customer acquisition and the expansion of market presence through targeted strategies • Deliver sales presentations, manage pipelines, and effectively utilize CRM systems • Oversee the full sales cycle from needs analysis to contract closure • Contribute to revenue forecasting and ensure consistent growth of customer pipelines