• Work with the account manager during the implementation phase for new and existing real estate partners, ensuring seamless onboarding of properties. • Manage multiple simultaneous onboarding projects, maintaining high quality and timely delivery. • Participate in partner onboarding calls to capture requirements and configure property accounts. • Analyze onboarding data to determine optimal configurations and proactively identify blockers. • Configure property settings in internal tools, maintaining accurate data in Salesforce, Airtable, and onboarding systems. • Oversee peer QA processes to validate correct implementations. • Notify relevant stakeholders of any issues or missing data that might delay projects. • Execute regular audits on property inventory, content, and configurations. • Perform updates, activations, and deactivations for listings and floor plans as required. • Manage support queues, including on-call rotations and escalation of complex technical requests. • Ensure data accuracy in marketing feeds and building/unit addresses (ex. Yardi RentCafe, Rent Roll Report) • Manage and process support requests by updating property configurations or changing listing statuses as needed. • Act as a technical product expert and trusted advisor for assigned accounts. • Respond quickly to partner inquiries and technical issues, coordinating resolutions across teams. • Support Sales on-demand by identifying growth opportunities and potential risks. • Proactively monitor account health, leveraging data-driven insights to drive retention and expansion. • Lead or participate in digital engagements (trainings, webinars, targeted campaigns) to educate partners and share best practices. • Maintain regular communication with partners, providing updates and strategic guidance throughout their journey. • Share customer insights and feedback to inform product development and improve internal processes. • Collaborate with cross-functional teams to ensure seamless customer journeys. • Contribute to team knowledge bases, enablement initiatives, and process documentation.

• Serve as a technical expert on Wrike’s platform, helping our largest customers understand how product capabilities can solve business challenges and deliver measurable value • Provide advanced product guidance, including workflow configuration, automation, and integrations across platforms • Support customers in adopting Wrike more effectively through training sessions, workshops, and best practice recommendations • Identify workflow gaps and improvement opportunities, then translate them into actionable strategic plans for customers • Partner with customers to ensure they are leveraging Wrike to its fullest potential across teams and use cases • Act as a trusted advisor to key stakeholders, including senior leadership and C-suite executives • Manage complex customer engagements and deliver high-touch technical and strategic support • Collaborate with Account Managers, Solutions Consultants and Customer Success Managers to drive long-term customer outcomes, retention, and growth • Lead customer escalations and help ensure timely, effective issue resolution in partnership with internal teams

We are looking for a highly organized and proactive Panelist Success Team Coordinator to support the day-to-day operations of the support team. This role acts as a central point of coordination, ensuring team productivity, study coverage, and visibility into key metrics, while also representing the team’s needs in cross-functional conversations. This is a hands-on operational coordination role, ideal for someone who can lead through influence, stay close to the work, and step in when needed. Key Responsibilities 1. Team Operations & Productivity Oversight - Monitor daily ticket volume and ensure timely responses aligned with SLA expectations - Identify gaps in productivity and follow up with team members as needed - Ensure tickets are actively being worked and not left unresolved or idle 2. Study Coverage & Resource Coordination - Maintain visibility into all active studies and assigned support coverage - Ensure each study has clear ownership and appropriate support at all times - Identify coverage risks early and coordinate adjustments with the team 3. Metrics & Reporting - Connect with study POCs on key support metrics (volume, response times, resolution times, backlog) - Work with study POCs to surface trends, risks, and areas of concern - Help connect day-to-day activity with broader operational impact 4. Escalation Management: - Identify tickets or situations that require escalation.  - Coordinate with internal teams to resolve issues - Ensure escalations are followed through to resolution 5. Cross-Functional Representation: - Represent the Support Team in meetings and cross-functional discussions - Advocate for team needs, blockers, and priorities - Ensure support insights are clearly communicated and understood 6. Hands-On Support Coverage: - Step in to manage tickets/contacts directly when needed to support the team - Help reduce backlog during high-volume periods or coverage gaps - Lead by example in ticket quality and responsiveness

We are looking for a highly organized and proactive Panelist Success Team Coordinator to support the day-to-day operations of the support team. This role acts as a central point of coordination, ensuring team productivity, study coverage, and visibility into key metrics, while also representing the team’s needs in cross-functional conversations. This is a hands-on operational coordination role, ideal for someone who can lead through influence, stay close to the work, and step in when needed. Key Responsibilities 1. Team Operations & Productivity Oversight - Monitor daily ticket volume and ensure timely responses aligned with SLA expectations - Identify gaps in productivity and follow up with team members as needed - Ensure tickets are actively being worked and not left unresolved or idle 2. Study Coverage & Resource Coordination - Maintain visibility into all active studies and assigned support coverage - Ensure each study has clear ownership and appropriate support at all times - Identify coverage risks early and coordinate adjustments with the team 3. Metrics & Reporting - Connect with study POCs on key support metrics (volume, response times, resolution times, backlog) - Work with study POCs to surface trends, risks, and areas of concern - Help connect day-to-day activity with broader operational impact 4. Escalation Management: - Identify tickets or situations that require escalation.  - Coordinate with internal teams to resolve issues - Ensure escalations are followed through to resolution 5. Cross-Functional Representation: - Represent the Support Team in meetings and cross-functional discussions - Advocate for team needs, blockers, and priorities - Ensure support insights are clearly communicated and understood 6. Hands-On Support Coverage: - Step in to manage tickets/contacts directly when needed to support the team - Help reduce backlog during high-volume periods or coverage gaps - Lead by example in ticket quality and responsiveness