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Customer Success Engineer
Location
Costa Rica
Posted
65 days ago
Salary
0
Seniority
Senior
Job Description
Customer Success Engineer
Wrike
• Serve as a technical expert on Wrike’s platform, helping our largest customers understand how product capabilities can solve business challenges and deliver measurable value • Provide advanced product guidance, including workflow configuration, automation, and integrations across platforms • Support customers in adopting Wrike more effectively through training sessions, workshops, and best practice recommendations • Identify workflow gaps and improvement opportunities, then translate them into actionable strategic plans for customers • Partner with customers to ensure they are leveraging Wrike to its fullest potential across teams and use cases • Act as a trusted advisor to key stakeholders, including senior leadership and C-suite executives • Manage complex customer engagements and deliver high-touch technical and strategic support • Collaborate with Account Managers, Solutions Consultants and Customer Success Managers to drive long-term customer outcomes, retention, and growth • Lead customer escalations and help ensure timely, effective issue resolution in partnership with internal teams
Job Requirements
- 4–6 years of experience in Customer Success, Account Management, Solutions Consulting, or a similar customer-facing role, ideally in a SaaS environment
- Proven technical expertise, including experience building integrations between platforms
- Strong customer-first mindset with the ability to understand customer goals and translate them into valuable solutions
- Excellent communication and facilitation skills, with the ability to lead customer-facing meetings and clearly present technical concepts
- Hands-on experience in technical problem-solving, ideally with a data engineering or similarly technical background
- Strong organizational skills with the ability to manage multiple customer relationships and initiatives simultaneously
- A proactive approach to continuous learning and staying current with product updates, new features, and emerging technologies (AI, MCP, Agentic Workflow, Vibe Coding)
Benefits
- 18 Company Holidays + Paid Vacation
- Parental Leave: 18 Weeks Maternity / 4 Week Paternity
- 2 Volunteer Days
- Medical, Dental & Vision Insurance (Employees + Dependents)
- Employee Assistance Program (EAP)
- Life Insurance Plan
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