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Senior Data Analyst, Customer Experience
Location
Pennsylvania
Posted
70 days ago
Salary
$85.6K - $111.2K / year
Seniority
Senior
Job Description
Senior Data Analyst, Customer Experience
TerminixSIS India
• Lead data mining and collection procedures; maintain governance with data architecture and business intelligence teams • Ensure data quality and integrity • Interpret and analyze data problems; translate into meaningful information and visualizations to executive leadership, market leaders and other department heads • Conceive of, develop, plan and prioritize data projects in partnership with CX leadership • Build analytic systems and predictive models to support ongoing and future data needs • Test and evaluate performance of recommended solutions, quantify outcomes and manage tuning cycle for ongoing improvement to systems and models • Experiment with new models and techniques to ensure our solutions grow with us • Align all data projects with organization goals • Build relationships with managers and leaders to size analytical opportunities and create delivery plans to ensure we are positioned to support quality business cases and deliver ROI • Facilitate analytical conversations with the business around “the art of the possible using data science”, explore data from a modelling perspective, and perform initial exploratory data analysis to assess business value • Ensure model implementations conform to regulatory requirements and produce clear documentation to support • Manage analytical projects and coordinate activities with other shared service partners by prioritizing relevant activities and providing subject matter expertise • Undertake personal development to ensure up to date skills and knowledge
Job Requirements
- Seven (7) years of relevant experience in analytical field - required
- Seven (7) years of experience in data science - preferred
- Advanced knowledge of statistical / data mining methods and applications
- Advanced knowledge of statistical and analytical model development
- Advanced knowledge of data modelling techniques and tools; R, Python, SAS, etc
- Advanced knowledge of visualization tools like Power BI, Tableau, Quik, etc.
- Master's Degree in Computational Mathematics, Statistics or related field - preferred
- Certified specialist in predictive analytics or other data science related certifications - preferred
Benefits
- Start Day 1 for Full-Time Colleagues - No Waiting Period!
- Competitive pay
- Health benefits including Medical, Dental, Vision, Disability, and Life Insurance
- Paid vacation days & sick days
- Company-paid holidays & floating holidays
- 401(k) retirement plan with company-matching contributions
- Professional and Personal Growth opportunities
- Training and development programs available
- Tuition Reimbursement benefits (for FT Colleagues)
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